4 stars??? I have never made a purchase like this before…read more I visited The Carpet Store because I was buying carpet for a Townhouse I had under contract. I wanted the carpet installed immediately after I closed . I went to The Carpet Store to pick out and purchase carpet. I went early on a Saturday morning. This place is a warehouse not really a "store". Several people were available to help fairly quickly. One to take the plans I brought in and attempt to measure, the other to help us select carpet. I did not know what I was getting myself into because I had no idea there were so many options and the entire process was confusing. From which brand, which material, which padding and the most difficult decision, which color... I was not prepared but I knew I was making a decision that day. Two hours later, I knew a bit more about carpet and padding and stain resistance, etc. We put down a $1000 deposit so they would make an appointment to measure which was scheduled the next week, once they measured, the carpet was ordered and took about a week and half to come in. Long story short, we did not close on the Townhouse and were refunded $750 of the $1000 deposit that was for approximately $3000 worth of carpet. We have about 6 months to use the $250 credit. I am giving 4 stars because this was a difficult process and I have nothing to compare to. The Carpet Store did a pretty good job helping us through it he process. I think!

Would've, could've and should've been a five star rating if not for the time and energy I wasted in…read moregetting my tile order done proper. My tile was to be installed in less than a week, all the while I'm made to assume that my tile is waiting to be picked up. I get a call from the carpet store telling me later that my tile is not available. This is the last thing you want to hear when time is of the essence. Perhaps it was due to the crisis that the tile didn't make it in time. Who knows! I was told I'd hear back with an alternative that closely resembled the original, never heard back. I'll give them a 3 star rating for the initial service I got from them, but this was a big time waster for me.

I was in desparate need for a particular floor that our local installer couldn't find. They carried…read morethe exact wood we needed and they quickly shipped the wood to us, 600 miles away. When we got around to opening up the wood, we discovered they shipped the wrong product! My order was correct and the invoice was correct. They just pulled the wrong product. For this, they get 1 star. HOWEVER, when I brought this to their attention, they admitted fault and didn't lay any blame at my feet. Less than 36 hours later, they picked up the wood and started the process of a refund. Because they took ownership of the problem and apologized for the error, they get 3 stars back. If they were a local business, I would do business with them again. We are all human and mistakes happen. They at least took responsibility for the error.

This is a revised review. I am revising the review because Lee Hurst, manager/owner called me and…read morewe had a decent conversation about our complaints. Lee refunded the cost of the damaged goods and agreed that they will discuss with future buyers that products like the one I bought may not be suitable in dry climates. (We live in the high mountains of southern Colorado at 7,500 ft / no AC / no humidifier and it is not possible to regulate the moisture as we are not always around to manage it) The cupping and splitting from acclimating to our climate that we have experienced with the product we bought is unfortunate and is not something they will warranty. I cannot do anything about this issue short of sanding the entire floor and refinishing it. That is not what we expected from our new floor, but it is what is. All that said, we do appreciate that Lee called and reimbursed us for the damaged flooring.

Our 1950s terrazzo greatly needed restoration. It had been covered for decades under tile and…read morecarpeting. Lisa responded promptly to my inquiry. She arrived on time to give the estimate. Extremely knowledgeable and personable, answering questions easily.. no pressure.. We later signed the contract she'd left with us and extremely glad we did. Their restorers, Phil and Thor, did an amazing job bringing this ugly duckling back to glory. Amazing transformation. They were on time each day, left things neat and clean. I highly recommend LCS. I found them via yelp and other reviews.

We just purchased a home in St. Petersburg and the house had terrazzo floors, and they were in poor…read morecondition. But we were compelled to bring them back to their original beauty! LCS was able to bring our floors back to life. They are true craftman and love what they do. The crew was absolutely amazing, kind, and VERY DETAILED. They treated us with such courtesy and professionalism. They were always on time, which was a big WOW for us! We would recommend to everyone and anyone for your terrazo floor care.

Wish I could give ProSource a six-star review! When all the other big flooring stores wouldn't…read morehandle my custom order, Jordan and ProSource said can do/will do and they delivered at a fantastic price. Their warehouse provided for a very smooth pickup...they took my order to my SUV and helped me load it and cautioned me on the drive home with a heavy load. These folks care about customer service and the customer and their pricing is second to none.

Worked with Jim regarding new vinyl flooring and he was beyond helpful. He took the time to explain…read morethe product and listened to our needs and guided us to the exact items we were looking for.

The cleaning service was very good overall. Most areas were thoroughly cleaned, and the staff were…read morepunctual and professional. A few minor spots were missed, but they were quick to address them when pointed out.

What an absolute blessing! 3 hours a week and we work on whatever organizing project we feel like…read moretackling! My house is a disaster, but, bit by bit, we are getting it done! There is no way I could do this alone, and I am so very grateful for the help! Everything they do makes such an improvement!

Frank Garcia was awesome and ensured if the issue happens again it will be a much simpler, less…read moreexpensive effort in the future.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson

This is a great discovery absolutely great place! Good prices and they're willing to help…read more Gonzalo went out out of his way both times we visited here to make sure we got what we needed, he helped me pick tile the floor for the shower flooring for the area. I'm doing everything even down to the grout. He gives great Customerservice really appreciate his knowledge, his expertise, and his fun personality.. Highly recommend this place.

Hey, Just placed an order online and sent a question to Tile Outlet about the quoted High$$$…read moreShipping charges. A Ms Kendra Weaver got back to me by email and was able to reduce shipping by 50%. From $39.25 down to $20. If that isn't Great Customer Service, I don't know what is. Their prices on the Grout removing Tools that I bought were even a lot lower than the Big Box Stores. I like this kind of Customer Service. Gerard

Love these guys! Super professional, careful with furniture, walls, flooring, etc. Most…read moreimportantly the process worked! We were getting black bits of something (insulation?) distributed throughout the house. No longer! They also arrived on time and completely cleaned up after themselves, even replacing the child safety caps on the receptacles.

Super communication. Returned my call in ten minutes. Came out the same day in the rain. Cleaned…read moreout my dryer vent and my dryer. Super service.