In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

I had opportunity to visit and met Brennan over several months. Was looking a police vehicle, based…read morein my experience with my crown Vics and Impala, for our soon to be 16 yo. My wife was against idea UNTIL she met Brennan and family. The Grandad works there too who was a crew chief on an assembly line I believe for decades. My wife was sold on a "dodge pursuit" when brennan's younger son spoke with my wife. the entire experience made her a believer!!! It's a family business that cares and sells a vehicle only when is "ready" to be sold. Even minor things like tire pressure sensor was replaced and we had not even noticed one needed replacing.

Very good ! He picked me up at airport so I could test drive a car.. he made arrangements to help…read moreme transport the car to New York.. sale Was very Quick and fast to mail me title etc.. my son loves his pursuit charger!! Well worth the trip to check it out.

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.