The burgers are great but the fries are so soggy and old that they're inedible. Not to mention the sauce is really weird (tastes sour). Will only be getting just a burger from now on. read more

Toby the manager is very unprofessional! We waiting in line for over 40 minutes and when we go to order she gets in the intercom and pretty much states they do not have special sauce nor have the menu items. Very inconsiderate of them, having us wait in line wasting time rather than advising us ahead of time. WILL NOT COME HERE AGAIN. read more

What a disaster!! I just ordered a veggie burger and double checked the same while picking up my order. The Burger had BACON in it !! I follow a strict no meat diet and it would be disgusting for me to even have a single bit of that burger ... Luckily I opened my burger right there to eat and after seeing the bacon, I went back to them and showed them the burger. The first reaction for any manager should be about acknowledging the mistake , apologizing and rectifying..The manager was straight unapologetic ...He took the burger and went back. I waited thinking of he might be working on a new veggie burger for me..Still no communication from them, I kept on waiting, wasn't sure what was happening. After 15 minutes of wait he comes back, I was done waiting by this time n asked him for a refund. told me initially that they would give me a refund as well as change my burger.. but when the manager came to hand me the burger and I asked for refund.. he asked for my card and after processing the refund he just threw the burger without even acknowledging me ... Ahh !! Seriously seriously :( read more

P. Terry's Burger Stand - Fast Food Near Me - Austin, Texas

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Was a little short on cash and didn't feel like getting off at the store, wanted to make some homemade burgers and did not have pickles, so took my chance as asked at the drive thru if I could get a few slices, let me tell y'all when they gave me 5 little canisters (the Jell-O shot ones) filled with pickle slices, at no charge! They were so awesome and nice! And the pickles were so crunchy and delicious!! Also every time I buy burgers from here are always so damn delicious!! And them fries!! read more

P. Terry's Burger Stand - P-Terry's pickles) - Fast Food Near Me - Austin, Texas

If y'all come to eat here make sure y'all check the ice machine where the fountain drinks are we came here yesterday and it had black mold , we told them about it but it didn't seem they care at all , instead they grabbed a bucket and still manage to grab ice from there and take it for drive thru ... people can get sick for that and this should be something the health department should look at ASAP .. read more

Super disappointed. I've never been here before today, and my boyfriend was telling me about how awesome there food is and I hadn't eaten a very big meal today and was excited to try something new. I'm very simple and asked for a plain chicken burger and a plain hamburger, I guess that was too much to ask in all of its simplicity, they weren't backed up or anything. But I got a burger with a bunch of Sauce and vegetables scraped off of it and given to me? Really sucks because I try not to go out to eat often, and cook at home.. and when I do I pay for sloppy leftovers? Guess I should've just had my boyfriend order a fully loaded burger and asked him if I could scrape everything off of it... I'm bummed that this wasn't a good experience, I was really looking forward to it. read more

P. Terry's Burger Stand - Fast Food Near Me - Austin, Texas

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This location was running slow, which happens somewhat often. Worse they messed up my order pretty badly. If I'd had time I would have gone south to the other location! read more

Very much enjoyed the amazing burger and the fresh cut fries. The root beer shake was the perfect pairing.

Can't go wrong with P Terry!! Without doubt they have the best veggie burgers . I have tried veggie burgers at every place possible but P Terry's is the best. Patty is perfect blend of veggies and spices and is super soft. I will always be coming for veggie burgers at P Terry's read more

P. Terry's Burger Stand - Veggie burger with fries and shake - Fast Food Near Me - Austin, Texas

I know that this is a big burger joint in the Austin area, but I was not impressed. Maybe it is because I am a native Houstonian, but the food was very mediocre. They take pride in having wholesome ingredients, which is nice but that is not an excuse to have unseasoned food. The burger was very "eh". The french fries and the atmosphere was the best part about being here. There was a sand box/play area near the entrance. If I ever come back, it'll only be to come play in the sand box. read more

Came through the drive-thru and ordered a plain crispy chicken sandwich, no cheese, with bacon and a cheeseburger with onions and a peppermint chocolate shake. Gabe took our order and was very kind and attentive. We received our order and upon exiting I decided to check if my chicken sandwich was correct, as I have had several issues in the past at this location. Note: I order my burgers/sandwiches the same way every time--plain, no cheese, with bacon which should be a simple task to execute. Despite the order being correct on the ticket (plain, no cheese, add bacon), my sandwich had cheese on it. After a series of elaborate u-turns we made our way back to the store. I went inside to have the order corrected. The gentleman (didn't catch his name) who "assisted" me was rude and dismissive; made no eye contact and looked bored with me--you know the look. While I was explaining to him that I am disappointed that the cooks can't read a ticket and execute a simple order, he turned and walked away from me in the middle of my sentence after saying "the cooks do read the tickets, this just happens sometimes". No, if they were reading the tickets this would not happen ever. As someone who has worked extensively in customer service, this is a disturbing display of incredibly poor customer service. I wasn't being rude or unreasonable and I wasn't yelling, simply expressing my disappointment. Philip (another associate) came up to me at this point and kindly asked if there was anything he could do, which I appreciate and I applaud his effort to help fix the situation. I was given the correct order by a cook who smirked at me as he handed me the bag and I walked out. Upon returning to my vehicle and re-checking my sandwich for accuracy, I notice that the patty is cut completely in half and the bacon is extremely crispy and burnt. "Forget it" I thought, "I've wasted enough time with this already." As we are preparing to leave, I see the same gentleman (who had walked away from me while I was speaking to him earlier) outside at the back of the store staring at me with a dirty look and shaking his head. From a customer service perspective, this is completely unacceptable and this location should be embarrassed that its employees are behaving this way. If I were the manager here I would have terminated him on the spot for this passive-aggressive behavior. It is never okay to attempt to intimidate your customers. I called the manager to apprise her of the situation (I left out the part about the rude employee staring daggers at me as I exited the parking lot and the abhorrent quality of the replaced sandwich) and she was very sweet and apologized. She offered to give me my money back which I declined, cos it's not about the money; it's about basic expectations of customer service. It's a shame that a few bad employees overshadow the good ones here, cos we won't be coming back to the Lake Creek location. read more

P. Terry's Burger Stand - the receipt - Fast Food Near Me - Austin, Texas

Love P. Terry's! Tasty burgers, shakes & fries. Amazing company culture. Watched a local Austin TV episode on the restaurant and owner Patrick Terry. He has built a remarkable business and did it in a way that rewards his employees' loyalty and hard work and does the right things. After watching the TV show I'm even more inclined to frequent P. Terry's over the other burger joints. Not to mention their food is really good. My only gripe is the lines are slow moving sometimes and the service is a little spotty depending on when you go. Lots of hair-brained teens working. Certainly not an efficient operation on the customer serving side like Chick Fil A, but they make up for it with good food, culture, and a cool vibe. read more

Love P. Terry's but I was in line for over 30 minutes and my food was cold when I received it. Will not be going back to this location.

i go there every day and order the same thing and they always get it wrong 8 times i have popped a tire on my bike going throungh their drive through they always have oil and grease spills which has almost crashed my 10000 dolar bike several times absolute chaos. read more

Burgers are amazing as usual! This location is following COVID-19 safety protocols. Waiting times are becoming higher than usual.

Food is fine. Service SLOW. With only 6 cars ahead of me, it took approximately 30 minutes to get my order of 1 hamburger. If there was any way out of the drive-through line I certainly would have gone somewhere else. Unfortunately, I was trapped. read more

I do food delivery for favor, and my order today had four drinks. They bring them out to me, and say "sorry we don't have drink carriers". What? I was confused, so I asked what do you mean? The gentleman said their truck didn't bring any. As a restaurant manager myself, that is no excuse. Truck doesn't bring drink carriers, you find a way to get some. Now I've got a bunch of drinks in a bag just waiting to spill over. Props to the team member for doing what he could, shame on the manager for leaving the store in disarray. read more

This restaurant has screwed up our order so many times I lost count. Unfortunately, they are the only PTerrys close to our home. I really like the restaurant chain but this particular one is terrible. read more

Great food at a great price!! We passed by a few different locations that were packed so we had to see what the hype was about. I'm glad that we did. The food was hot and fresh. The line moved pretty fast as well. We will stop here everytime we visit Austin! read more

I'm visiting from California and my local friend compared this place to in and out burgers. I have to say. The burger and fries are similar but their lemonade straight tastes like water with lemon. Worst lemonade I've had to pay for. I could have just order a water and squeezed a lemon in it and it would have tasted the same. My local friend said it was just bad today but I thought I'd let y'all know it happens. read more

P. Terry's Burger Stand - Fast Food Near Me - Austin, Texas

The line in the late evening is incredibly long!!! But we stated that we had been waiting for 30 minutes and our order hadn't been taken at the intercom. She asked us to park but promised that she would get our order out first and she did! Thank you! read more

I have been going here for years. It is very consistent. I love the flavor of their angus beef and their fries are so fresh every time. One of my fav Austin staples. read more

I'm a fan of the burgers but WHAT is up with these fries?? They're so mushy and soggy I thought they might have handed me a bag of mashed potatoes. This was a to-go order and I headed home with it. We immediately spread our 3 orders of fries out onto a baking sheet and put them on convection bake trying to crisp them up. At this point, we finished our burgers around 10 minutes ago and still can't get the fries crisp. ‍ read more

Ambience - this is one of their newer stores that they have expanding into north Austin. It has kind of a 50s feel to it based on the architecture and colors. The main colors of everything is turquoise and white. This one does offer a dining room instead of just a drive thru. Pretty clean and welcoming store. Menu - menu is pretty basic that sticks to the originals. There is hamburgers, cheeseburgers and then chicken burgers. There are a few other items but they stick to the basics. The burgers come with sauce, lettuce and tomatoes but you can get onions and pickles upon request. They offer handmade milkshakes and cookies made fresh every day. Simple but very straightforward menu for ease. The prices are pretty cheap to to be honest, $8 for a double combo. Not bad really. Service - came in the other day around 2:30 and there was a ton of teenagers in there. Normally a good sign to see a packed store. I went to the counter and was greeted by an employee to take my order. The lady that helped me definitely wasn't the most positive or attentive person ever. I had to repeat myself a few times on a single sentence of "I'll have a double cheese combo with a drink for here" But I guess that was too complicated of a sentence for her to follow. Sure. Anyways aside from that there wasn't any other interaction with the crew. Food - food came out packaged nicely and my burger is of a decent to small size. But for $8 that's not bad of a size. The fries look like they are cut in house because they look like actual potatoes chopped up. Some of the fries had those weird brown spots and darker brown coloring. The fries were nice and hot and were seasoned pretty well. They also definitely have a stronger earthy potato taste than most other fats food joints. No bad really. The burger thou was kind of a let down. As soon as I unwrapped it you can clearly see that they just threw the cheese on. It wasn't even melted, so now I have 2 pieces of cold cheese on my hot burger. Come on guys, let it sit on the grill a few extra seconds. Or at least cheat and drag the cheese across the flattop for a second. Anyways, I start to eat my burger and realize that I basically just bout a cheese burger.... like only cheese....no meat no nada. The cheese they use is the cheap and widely used American cheese from either Sysco or Ben E Keith. It has a very powerful and overwhelming taste. I like American cheese but this was just not portioned correctly. With how little the other ingredients are and how small the burger was the cheese played a very dominating role. Basically the cheese was all I could taste and since it was also not even melted gave the burger a strange texture. I know this is fast food but I didn't see anything good about this burger. I have had some great fast food burgers but this wasn't one of them. Overall - so the fries were good but the fact that my burger couldn't even get melted cheese and that the cheese was so overwhelming I just don't see the appeal of it. I know they are super popular but for me it felt like a new generation McDonald's. Same stuff basically but Austin inspired, whatever that means. But for the price I paid I cant really expect phenomenal either. It is pretty cheap so I can see why it is so popular. Just not my thing I else, not really a fan of American cheese dominating my mouth and making me its..... read more

P. Terry's Burger Stand - Double cheese.... with the cheese clearly not melted - Fast Food Near Me - Austin, Texas

P Terry's stand is awesome! Every time I have been there, everything tastes exceptional. I get the lettuce wrap and fries. People say In and Out is comparable, but I disagree. I went to In and out and it's all hype without great food. P Terrys alllllllll the way!!! read more

First time in one of their restaurants the counter person was very friendly And my cheeseburger was served very fast and tasted pretty good.I will tried this place again read more

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30 mins on a Sunday at 3 pm to get a veggie burger. This seems a little excessive. Only one line open.

Our first time ever and we loved it! Kids got milkshakes and French fries, I got a burger. Let me tell you It was delicious!! Oh Ladies working are also all super nice and it was SUPER clean for a fast food place at 11 pm. y'all are amazing! Thank you for a memorable time. Will come back again! read more

P. Terry's Burger Stand - Fast Food Near Me - Austin, Texas

we went through the drive through and we did not get half of are order, we were missing two drinks, a burger, and two orders of fries. not good customer service either read more

Finally visited to see what the hype was about. Burger wasn't exceptional but it was good. The lemonade is very good! Overall not bad but the hype is overrated. read more

This was our very first time to P Terry's and we loved it! The burgers were very good, I would recommend asking for extra special sauce or getting a side of it when you pick up your order. They fries were soooo good and that's what I enjoyed the most. They are skinny, crispy fries and so good if fresh! We were not disappointed and will have to come back for a shake and cookie. *Recommendation to staff: make sure napkins are stocked, ketchup pump wasn't working very well, and soda station could use a wipe down and you were out of a soda. read more

The styling and look of this place got my hopes up. Unfortunately it was all style & to substance. The fries were good. The milkshake was good but too thick. The burger was fine but too much bun and not enough burger. Nothing that would make me drive past a McDonalds to get to. The main problem, however, is that the place was filthy. And the restroom was disgusting. read more

Used to be a favorite place with great food and great service. Quality of service and food have steadily declined over the past couple years. I recently placed an order through their app. It was easy to navigate and customize things the way I wanted them. I opted for delivery, don't do it. No matter how poorly you feel just go pick it up. Or better yet drive to a completely different establishment. I never received my food. I called the store and they placed blame on the courier service. I had no way to contact courier service. read more

Yep, P. Terrys knows what's up. Fries and Cheeseburger for a great price. Always in and out super fast. I prefer their fires over In'N Out They make their fries thin and you can customize your burger with pickles, peppers, a sweet wheat bun if you'd like for a nominal fee. read more

One of my hubby's favorite places when he lived in Austin! It was our first time back in years and even better than I remembered. The quality burger was perfect. Good size for a cheeseburger and came fully loaded with all the right toppings. The only reason I like this place better than In N Out is that the fries are so much better! The service we received at this location was extremely friendly that when he asked us to do a survey on him we gave him 5 stars across the board! read more

Fist time to P. Terry's. Yesterday we went inside the store and it stinks! That smell of not-good-meat. I don't know if something was rotten or what, but the smell was unbearable I just took off. Maybe I'll give it a shot in a later time. If that smell is away, I'll change my review. read more

Come here pretty often yall are great for the most part. I do have one minor issue that CONSISTENTLY happens so its turning into a big issue. You guys fill the drink and have it overflow all around the cup and on top of the lid to where every single time.. when the drink gets handed to you its wet sticky hands and spilling on my clothes from the top of the lid and into my car as wel. I would not have even mentioned it if it were once or twice, but it is super consistent and quite annoying especially after laundry day. Please take just a second to wipe the cup down to make sure it isn't spilling on ur customers or making there hands sticky just grabbing it. That makes a dining experience less awesome from the spot especially if you are on the go or eating in your car. I just want a manager to acknowledge this and let me know that its been addressed and i'll be happy to bump you up. read more

How do you screw-up a cheeseburger? Ask P. Terry's because they can screw it up perfectly. If I ask for bacon, put bacon on the burger. If I order a combo, put my fries in the bag. When I call to complain, don't tell me to drive all the way back there. Offer a better solution. I should went to Whataburger. read more

delicious burgers. price is right and service is quick Make sure to get onions on your burger. read more

Excellent burgers. P. Terry's is an Austin original hamburger joint, the staff is always friendly and professional. If you are looking for an Austin friendly environment with consistent delicious food take a trip to P. Terry's. My favorites are the veggie burger or the new spicy chicken sandwich (hot). read more