Nothing worse than to find out after you have paid and ordered, that they're out of an ingredient that is part of the item you ordered. Why not tell you as you're ordering? If they did, they would run the risk of you not ordering. Bad business practice. I will not be returning. read more

The owner call me toxic because I was asking about my order, was late. It was my first and definitely my last time here.

Mrs Tibisay. It seems that the greatest interest is sales volume and NOT HEALTH. In this country that issue is FUNDAMENTAL and even more so when it comes to food. If an inspector visits this place there would possibly be some inconvenience. Starting with the fact that the people who are placing the order in the boxes or bags DO NOT USE GLOVES or masks and FOR HEALTH THIS SHOULD BE MANDATORY since that same person later goes and touches the register or the coffee machine...speak above the order between several episodes that I observed and this is not the first time. I invite you to evaluate these events to avoid inspections by the departments in charge of carrying out these tasks. ...and they are not the people who are in the kitchen but the ones who receive the order in front of the customer!!!! On the other hand, you call and many times they don't answer and if they answer you place an order more than an hour in advance and when you arrive at the place the order is not yet there. People who are boxed zero professionalism and zero education. You eat thanks to customers so take care of your attention and optimize services. read more

Nueva localidad , no hay especiales de almuerzo . No hay postres . Pedí picaña y llego otra carne cruda se solicitó que la cocinaran más y la trajeron a los dos minutos de regreso ( cocinada en el microondas) . Te cobran al sentarte es decir si necesitas ordenar otra agua, café o postre prepárate a pagar tres veces . ( ilógico como si fueras a irte sin pagar ) Les falta mucho .... Muchísimo . read more

Absolutely horrendous customer service. I was here to pick up an Uber eats order and they told me it was ready when it wasn't. They misheard the name while trying to tell me to move to the side. Just bad service and communication. Then they said his order wouldn't be ready for another 18 minutes. I went out and sat in my car and when I came back I stood at the counter for 10 minutes, not a single team member helped me even though they passed by multiple times. I finally spoke up and asked if his order was ready and it was just sitting on the counter the entire time. Very frustrating that no one seemed customer friendly, at least to me. They kept helping everyone else around me. Wouldn't return. read more

La peor sopa , puro cilantro y los hilos de la yuca dentro de ella... ni un pedazo de carne , y además carísima para lo que era... NO la pidan. Y mejórenla read more

This Venezuelan restaurant is very unique very delicious and the flavors are like in Venezuela many are just critics that some bad people do but for my fellow American if you're looking into our Venezuelan gastronomy this is a good restaurant to start with. You would be amazing with the flavor that they offer specifically from the state of Zulia. It suggested as well because not only the that the food is good the prices are excellent is not the typical expensive Venezuelan restaurant with the famous get rich overnight scheme. So give it a try read more

As a venezuelan i can say that this are the best empanaditas around town. The quality and the price is unbeatable. Just keep in mind that this place is always packed and that you might take around 45 min to an hour to get yout empanadas between 9-11 am. The only issue or concern that i have is that the owner may be a little rude but i can understand the stress she may have . This empanaditas are great snacks for catering or for going to the beach! dont forget to add the green sauce and also to count your empanadas before you leave as i have had issues on some missing from my order! This business is minority and female owned, give it a try and support your local small restaurants!! read more

The food from Pa Que Tiby is amazing, we have been coming here forever which makes it even sadder to have had such a bad experience. The service was terrible. I ordered an empanada mechada and the employee taking my order put molida. When I asked if I could switch it, she told me no because they were different in price. I said no problem, I'll pay the difference. She told me in that case she would have to call the owner to change the order. She proceeded to tell me there was nothing she could do and that she had repeated my order to me which in fact she did not. read more

Every time my family meets up for birthdays and events, we order empanadas here. Empanadas are small, each person might eat 3 to 5, but they are just $1 each. Service is not great, just okay. This time I ordered molida, pollo and cheese empanadas which are great. I highly recommend the mechada and cazón empanadas as well. The empanadas are sweet and SUPER crunchy, just perfect! Very good salsa verde, cheap prices and great quality. They also sell popular Venezuelan products like Frica juice, palitos, María, Nestea and several other. Don't miss out trying these empanadas. read more

See all

This people just want to rip you off. Food is awesome but service? They charge you a mandatory service of 15% in 3 person's table? When they brought my check it was through a tablet and they don't let you know that you are already being charged for service. As a good person i always tip not matter what because is not usually server's Fault. ( She was kind, but unfortunately we asked for 2 items that did not arrive on time) so anyway i was going to giver her 15%, but are you for real? Going to charge a mandatory 15% + you don't let customers know of that charge? This is something on owners sides, they must pay shut so they train their staff to take advantage of customers read more

Pa Que Tiby - Check - Venezuelan Near Me - Miami, Florida

Best empanadas! Usually the service is terrible but tonite it was excellent and everything fresh & delicious. They also have delicious soup & tequeños read more

Que lastima de lugar! Tan buenas las Empanaditas pero tan malo el servicio. Tiby ponte las pilas y pon orden. La atención al público es un desastre. Acaba de ir mi esposo y al llegar a la casa le dieron el pedido equivocado. Después de esperar casi una hora. Definitivamente es una lastima. read more

Best empanadas ever, great place, fast service. Nice customer service. I recommend this place for party events.

I ordered hallacas (Venezuelan tamales) from Pa'que Tiby on Oct 25th, 2022. I called the store, made my order and paid immediately over the phone. They called me back to check if I needed the hallacas heated or cold, to which I answered cold, since these were for a dinner that day, and that I would pick it up at noon. I went at noon to pick up my order, gave my name and phone number and waited, and they gave me a bag with the receipt, invoiced for 8 hallacas, I got it and went home. I put the bag on the fridge and did not open until my guests came home and I was about to heat the hallacas. For my surprise, there were only four hallacas. I called immediately to the store since it was frustrating, the lady that answered the phone, after listening to my story, asked to someone that was close to her who mentioned that she thought it was four units. The lady that was with me on the phone apologized and said that she needed to speak with her manager (it was 7:00pm, they open from 7:00am until 9:00pm). I requested the refund for the four hallacas I did not receive. I did not receive any options to solve the situation. The next day, Oct 26th, 2022, 8:30am I still did not get an answer or refund. I called back, and mentioned my case, they lady said that she needed the manager to check the cameras. For me this was the must disrespectful and offensive thing they could have done. I did not doubt from them when they gave the bag, but they doubt from me? Don't they handle an inventory where they can check the balance of units? At that moment I told her to solve my situation right away and do whatever they needed to do, or I would proceed with a charge back. Five - ten minutes later, the manager called me, insistently. I was on a business call and could not answer. I got like 5 calls until I could answer. For my surprise the manager, without listening to me, started accusing me of not threating well her personal, that they were humans, and they can commit mistakes. I was not disrespectful with them at all, but I demanded attention to my situation, they just called me a thief! Dear business owner of Pa'que Tiby (I cannot call you a manager, you are not, it is very different). I give you a customer service lesson: 1. Listen to your customer, you called accusing me to justify not the error, but the bad way it was handled 2. Take charge and action of situations immediately, do not wait for the customer to have to call back 3. Don't call a customer with a "just woke-up voice", also disrespectful 4. Be prepared to solve situations, not to find who is guilty, have the proper systems to take actions (Possible ways to have solved this with a happy customer would have been to offer immediate deliver of the remaining items, a discount for future purchases, or anything like that) 5. Try to be a customer centric company (I invite to google that) 6. The issue here was not a money back, the issue dear business owner, you guys ruined a moment, you must measure that 7. PS: Saying "mi amor, mi cielo, mi vida" is not part of having good customer service, is just a bad habit from certain people read more

worst service 1 hour waiting una hora esperando por el pedido nunca entendi nada que mal

The food was good, but I had no idea what I was ordering. The menu is entirely in Spanish but with a Venezuelan dialect. There were many items even beyond my limited Spanish. The seating is also limited. If you're on lunch break or in the area, stop in. Not at all expensive, worth a quick bite. read more

Best empanadas I've ever had, yes there's a wait but it's worth it as they come out piping hot and fresh. The carne mechada and molida are my favorite but they have all kinds. Definitely worth a visit can't wait to go back and the sauce they give you with it makes them even better! read more

Pesimo servicio al cliente, en ninguna de las 2 sedes atienden el telefono o si atienden lo dejan esperando y cuelgan, lastima porque la empanadas son bastantes ricas pero de la dueña o dueñas no se preocupan por mantener y cuidar a sus clientes... de hecho se que estos comentarios no les importan ... que pena que se pierda un buen negocio solo por falta de buena actitud read more

la verdad pésima atensión, estuve esperando mi pedido por más de 45 min. y se no reclamo todavía estaría esperando las empanadas, la verdad no recomiendo este lugar!! read more

Looking into the reviews, I can see the bad ones are always service related. My opinion is, good things come to those who wait and that's the case here. Ordered the Pollo guisada with rice and black beans and it was extremely delicious. It comes with soup so had the lentil soup. This is now my favorite Venezuelan place!!! Small place but gets full. Not too much parking but the food makes up for everything!!! read more

Dreaming of a Venezuelan breakfast! Loved this place. They even have a mini market area with sweets

I was so disappointed visiting this place. I went in to enjoy some nice Sunday breakfast, and ended up leaving dissatisfied and upset. Their food was quite good, however their service was terrible to say the least. I ordered empanadas and a complete breakfast plate. The plate came quite fast, however the empanadas took an hour to get to my table. It was ridiculous. I had to keep asking one of the 6 or 7 waiters they had, none to which knew what they were doing. They kept bringing the wrong food or just plain and simple ignoring me every time I called them. Will never go back. Do not recommend this place at all!!!! read more

worst customer service ever!!!!!! i have never seen a bussiness owner treat a client so unprofessional. We use to buy from them all the time till today!!! the owner called us names just because we wanted our order the way THEIR WEBSITE SHOWS THEIR FOOD!!!! the mini cachapas are NOT AS ADVERTISED! so very unprofessional. she stated she thats why she hates people ordering from her restaurant. HIGHLYYYYY NOTTTT RECOMMENDED !!!!!! giving latinos a bad rep! Alsoooooo not enough parking and everyone is parked as they want. Dont go there if in a hurry you will wait a long time for poor service anyways. NOT even one star just had to puit it to be able to post. read more

The empanadas are good, have tried pan de Jamon, pastelitos and tequeños, but what have had me coming back UNTIL this moment were the empanadas. reason why I have place orders to take to some of my customers, but last week and today the bad customer service from the same employee named Edimar had me to leave the place. on the phone I asked her to take my order in different receipts ( two orders of 30 empanadas ) and she told me that is not possible because it will take her 35 mnts to make transactions...) and she was alone. 10 mnts I passed by, and the place was almost empTy ( this was a Wednesday around 3 pm) and today after ordering two cachapas, a breakfast and 10 empanadas, and asked her an extra sauce ( she gave two)and she said that I must make the line again to pay., because cacnapas are not eaten with cilantro sauce... I am a business owner and Inwould not want a lady like this to represent me nor my business. Be more selective with the employees you put in front of your business. definitely not coming back. read more

Service is terrible. The food is okay, but truthfully the service is so bad that its not worth your time. They take forever for the simplest of things and staff is rude. read more

Née location and 107 and 36 st .Very good prices food and service

Luckily I'm not the only one who thinks the service is terrible, I still send her a message on instagram to complain about the service and tell her that I was waiting and instead of receiving at least an apology, what I received?? Several voice messages from the owner Tiby insulting and accusing me of having false accounts and spying on her, when I had been a client buying her products on several occasions and even recommending, that lack of humility and unethical with the customers, it really hurts that the quality of the product does not match with the quality of service starting with the owner and all the personal that work there. (Now she is able to delete even the message here because on instagram she did not like the criticism I made and I block me) read more

Good food but the service is terrible. They are very rude, they should learn how to talk to customers.

Ten en cuenta que mi review es basado en mi experiencia personal. Cada vez que he venido a esta cafetería siempre algo es un problema. O la orden es incorrecta te dan la de otra persona; o la espera es de 45 min por 3 empanadas. El servicio es pésimo. Después de 3 experiencias fallidas no creo volver. read more

The food can be good but really annoyed by the hour and a half of wait for a food that supposed to be to go. The place is nice but if you are going to make a order make it in small parts that's how your are going to get out faster. Don't leave any tip at the beginning they don't deserve that. read more

great prices and food. Quick service and friendly vibes

Ordered 2 party trays 3 days in advance, been waiting for an hour and still not ready. Zero respect for your time. Not coming back

I'm a Venezuelan and I'm all about supporting independent businesses, but the attention here is good but there is no respect for time. Come here if you like the chaos... go somewhere else read more

sometimes one wants to give another chance, I made an order by phone at 11:23 am so as not to have to wait there they told me 10 min! when I got there it was 12:05 am and I still hadn't received my order due to "an error". The food is really good, but it's useless if the service sucks! THEY SHOULD TRAIN THEIR STAFF! read more

If I could give a zero stars review, I would. I didn't even get the chance to taste the food because when I ordered for delivery on December 18th never got a confirmation or the food delivered. They never answered the phone the entire day when I called and when I went PERSONALLY to talk to them, Tiby personally told me she will refund me at the end of the day. One month after, I keep calling her for my refund and refuses to answer my messages or calls. VERY UNPROFESSIONAL AND IRRESPONSABLE PEOPLE. read more

best empanadas everrr! they are my absolute favorite, you can't beat the price, the flavor is just like the ones in my hometown and they are so crunchy and kinda sweet. 10/10 go try them !!! read more

Las empeñadas son muy buenas y el precio es accesible pero la atención es muy muy mala!

Food not bad at all but terrible service, more than an hour just to get empanadas and pasteles, also the staff is very disorganized.

The worse service ever, if you are looking for a bad experience and the worse costumer treatment, this is the place / El peor servicio jamás recibido lo recibí en este sitio, si buscas un lugar de pésima atención al cliente, este es el sitio. read more