I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

After reading the reviews about this place, and doing research on the cars they have, we decided to…read moregive it a try considering they have a great first time buyers, and I'm so glad we did! The salesman that helped us was Joon he was so professional and so nice, made the process feel like an absolute breeze! I took my car home and noticed something wrong, and spoke to Joon about it, next day Joon had me bring the car back and brought it to the mechanic & got it fixed at no extra charge to me! I would absolutely recommend JRS Auto Sales!

I purchased a used car and applied for a gap / service insurance through this dealership. later I…read moredecided to sell it and therefore contacted J J in February this year for cancellation, i went through difficulties with false promises from Kristy and decided to contact America guardian warranty services and the refund was made through this dealer, it's already three weeks now and I have not heard from them, I'm still waiting with frustration,

My daughter, Leslie, purchased a 2017 Mini Cooper Countryman S all4 yesterday, 8/8/2026. Our first…read moreinteraction was with Carl who motioned us into the driveway of the dealership and welcomed us and introduced himself with a friendly smile then introduced us to our sales associate associate, Diego, who did a very good job explaining the vehicle's operation then going on a test drive with my daughter. The negotiation with Diego was well done with Chris helping out and we finalized the deal with them and my daughter drove it home that afternoon with a smile on her face. We were pleased with the overall experience at Motors Northwest and highly recommend them. Leslie and Ron

I bought a 2019 BMW X5 with aftermarket wheels. The tires were bad, I communicated to them and took…read moreit to the dealer so they could "inspect" them. The tires shop I went to explained that the two front tires are dry rot and the back ones are forming bubbles. They looked at the tire with a naked eye. Then try to say they don't think they took the tires off because it was hard to get off... I watched them pull each tire off and put it on the balance machine. Long story short, they DO NOT know how to properly care for their foreign cars so if you buy one expect to replace a couple of things. They also use CHEAP ass parts.

You will not be dissapointed with the friendly, easy going manner of Keith Messmer. He made the…read morelicensing paperwork super easy. The vehicle was in perfect shape. I would 100% shop here again. Best car shopping experience.

Excellent, excellent, excellent. If your tired of car salesmen without conscience try these guys…read more The owner is truly awesome and a straight shooter. Best deals and FABULOUS PRICES.

The staff at the OneMain Financial branch at 10202 Pacific Ave S #103 in Tacoma has terrible…read morecustomer service. I've never experienced anything like this before. When I visit, it feels like I've walked into their home uninvited and am disturbing their meal. When I talk, it feels like they're waiting for me to leave so I can get on with my business. At the very beginning, when I was signing up for a car loan, the staff was very polite. Later, my car was in an accident, and the insurance company declared it a total loss. That's when my real interaction with the staff at this OneMain branch began. On the first day, I needed a statement of my account balance. The staff was reluctant to answer my questions. The next time, I came with a check from the insurance company in my name and in the name of OneMain. It turns out this branch can't accept a check because it's not licensed to provide banking services. Why didn't they tell me this right away? I explained my situation the day I got my balance statement. Afterward, they sent me to another bank with a cashier's check. Naturally, the other bank couldn't help me, since the check had two names on it: mine and OneMain's. When I returned and politely asked for clarification and explanations, I was told to go outside because the staff had to leave immediately and were closing the premises. This was during the day, during business hours. As a result of the incomprehensible actions of the staff at this OneMain branch, I decided to pay off my loan in full and get a balance statement. So, today I paid off the entire loan in full and went to the branch to get the statement. The staff saw me parking my car and locked the front door right in front of me. I approached, extended my hand, and then the glass door closed. In response to my questions and requests to be seen, they replied that I should call the number on the paper and schedule an appointment. I was shocked. Three hours had passed. I was sitting in my car in front of the OneMain branch and couldn't get through to them. I urgently needed a certificate stating that my credit account was at zero dollars. I saw the staff calmly walking around the OneMain branch, and I didn't know what else I could do to resolve my problem. My entire interaction with the bank was calm and polite. I simply needed someone to clarify my situation. I have a large social circle, many friends and acquaintances. I promise that I will always discourage everyone from doing business with this bank.

This company is a joke, I have had nothing but problems with this company ever since I opened an…read moreaccount. Then they just close it abruptly and all of the employees on the phone only say sorry, not helpful at all. I encourage everyone to use a different company to get a credit card bank account or auto loan. They'll just end up Fucking you one way or another and they don't care at all!!!!

This place has tons of old cars with high miles with high prices??!!!??!!…read more I can't believe what I'm seeing here ! Tell me this is like April fools joke ? It's almost like these are clean cars from Picknpull Because they're all old And they're all high miles well, mostly, .... But one thing for , they're definitely all overpriced!!???! I can't believe they did this to somebody. It's a dirty rotten. Shame to take advantage of vulnerable population like women who don't know much about cars.

Insanely high interest rates for in house financing..$330 a month payments..after 8 months less…read morethan $600 toward principal..read the fine print..

What a weird interaction with this place…read more.. I've been looking for a new vehicle for months and have a very specific model in mind. They had it on their website at the "Car Pros Credit Care" location, so I submitted my contact info and was promptly responded to by early next morning. I had work that morning and couldn't get to any of them, but they called, texted, and emailed about me coming in to "see the car" all in the span of a few hours. Eventually, I responded back and set up an appointment. Autumn was very pleasant to speak with (over text/email). For some reason, she wanted me to go to the Car Pros KIA location and that she'd have the car sent over. The distance wasn't too far apart from each other, so I said, "Why not?" And agreed to an appointment at the Car Pros KIA location for the car I messaged about and not at the "Car Pro Credit" location that I originally inquired about. Come the day of the appointment, I made the 21-mile drive to the dealership and aimlessly walked around until I stumbled upon Moe, who I guess would be my salesman. Moe... very nice and delightful guy to speak with. I told him I was there for a certain car and he told me, "Oh, I don't think it's ready yet" and began trying to ask me questions to which was clear his intent was to get me to purchase a different car than the one I came in to see. Presumably, one that has been sitting on their lot for a while or something. I wanted to roll my eyes so hard. Then he leaves to "check it out," and after 5 minutes or so, he's gesturing me to come with him outside... We're walking around the building to a car to which he tells me to get in... I ask him where we're going, and he tells me "to the other lot where the car is." As he's pulling out and driving towards the exit, he starts telling me about reserving the car by putting $1000 down because it's a hot seller." Like sir, I know. That's why I want it. As he pulls out of the lot, he tells me the car isn't ready and I won't be able to test drive it today, but I should put $1000 down to reserve it. Lol, SIR, I will NOT be putting $1000 down to reserve a car that I haven't even driven. I immediately told him no and to bring me back before he went any further. We shook hands, and I gave him my contact info (at his request) so that when the car is "ready," he will let me know. I left and drove 21 miles back home. Honestly, the whole 10-15 minute interaction with them left such a bad taste in my mouth that I will not be returning to purchase a car. Obvious high-pressure sales tactics, and they reply so promptly only to fail to do their part in communicating such an important detail such as the car not being "ready." Also wanted to add in the fact that it almost felt like I was being kidnapped lol. Like why are you telling me to get into this car without telling me where we're going and why. "Let me go check on it," just to come back and be like, "Get in this car." And then why have me go to another location just to attempt to kidnap me to bring me to the original lot I inquired about?... Was that even a sales tactic? Jeez. All in all, I just wanted to buy a car. Wasn't looking to play your little games. You lost a sale.

Had a wonderful experience at Car Pros Credit with Bella my salesperson, Jason the manager, and Jon…read morewho did the financing! The whole team worked diligently to find a car for me that was within my terms and budget. They were very courteous and engaging during the whole process. There was no high pressure sales and it was stress free. They really left all the decision to me, explained the financing very thoroughly and answered all my questions. As a result I got a great car that I really love!!!! I highly recommend going to them if you looking to purchase a car.

0 stars so pissed n unhappy after I bought a car there for 6000$ within few months n the car has a…read morebad transmission n after go back to tell them what happened n they don't do nothing abt it . im so pissed n unhappy I wouldn't recommend this place .

Well I saw a car online that I wanted. Was pre approved and spoke to a salesman. Salesman was…read morenice. I was not from the area. So I had to take a 3 hour train ride to check the car out. Curbside was nice to pick me up from the train station. The car was in ok shape but there was some things about it that should have been taken care of before I even got there. The only gripe I got is , if you're going to sell a car make sure you get all the things wrong with it fixed before actually trying to sell it. They offer to take money off of the things that were wrong but in the end I walked away empty handed. I have no bad gripes about this place. If the vehicle is not to your liking then walk away.