This place made me feel like I was part of a family walking in the door. Everybody is so polite and warming. They were very quick and thorough with my cleaning, filling and mold for my night guard. The dentist made sure that I was comfortable throughout the entirety of the filling process. The dental assistant, Nichole I believe it was, was very sweet and outgoing. She also made sure that I was taken care of and did my cleaning very carefully because I had mentioned to her before we began that I had not had a cleaning in some time. I could tell that she did her best to make sure it was done delicately. I really appreciate everything you guys and girls did, i'll definitely be back for more work at this office!! read more

Do NOT use this dental group. After 28 years of almost having no cavities, I moved to Temecula and chose them. Turns out first appointment they took MANY unneccessary x-rays, told me I had 8 cavities (grand total, well, over $1200). It took over 2 1/2 hours there just to fill in 2 cavities and x-rays - I didn't even get a cleaning! After finding it strange having all these cavities all of a sudden when my last checkup wasn't too long ago, I went to a very reputable dentist all the way back in Orange County (well worth the 1 1/2 hour drive). Turns out the cavities I had filled weren't even cavities - in fact, I had NO cavities after an exam and review of the x-rays. Checked out the BBB (Better Business Bureau) and they have a D rating. No surprise there. read more

I originally gave them 5-stars because I was impressed with their high-tech approach to crowns. I have since changed my opinion. Apparently, every single person in my family has gum disease and needs the expensive deep cleaning. My son had that type of cleaning from another dentist about 6 months ago. It does not seem plausible that he needs it again. He did not mention to Pacific Dental that he had the deep cleaning recently; otherwise, had he mentioned it, he would not now have gum disease. read more

This office is really good at the high pressure sales to do procedures that may or may not be needed and at avoiding exactly how much your insurance will pay for. The first time I went they did the exams told me I needed a lot of extra cleaning by threatening with diagnosis of severe periodontal disease and a cavity. I relented and agreed to the $500+ out of pocket cleaning that needed to be done in 4 sessions so the also collect the $5 office visit fees each time. I did not agree to the cavity being filled. When I went in for the 1st cleaning they said they would fill the cavity 1st. I told them I did not come in for the cavity but wanted to know how really bad it was, the doctor threatened that if I did not do the cavity I would be risking a root canal an possible crown. I told him I couldn't afford it at the moment. I had the cleaning and then mad a future appointment for the cavity. When I went in to do the cavity the first thing same doctor does is ask me how my tolerance for pain was and the cavity was not so bad and that if I did not want to have pain medication he could fill the cavity without it. Obviously he was pressuring me the 1st time to do work that could have been put off. The next time I went in for another cleaning I sat in the reception area for at least 45 minutes before I got to remind them that I was waiting. They then put me in a room for another 20 minutes before the hygienist came in to see me. I had complained to her about the wait and she was obviously upset. The office manager came in and told me that this one of the days the orthodontist was there that it was very busy and that's why I had to wait. I told her that was a scheduling problem that should not affect patients. This was After I reminded her that the 1st time I came in they asked if I had any special needs or requests. I had in writing requested that if they were running more than 30 minutes behind that they call me. Obviously any patient would let them know if they were going to be late for an appointment. Every time I left the office and was given a report of the work I would be needing it was like pulling teeth to figure out from the receptionist what would be covered by insurance and what was not. Dishonest. Inconsiderate of others time. Deceptive business practices. Beware. read more

I have been bringing my daughters here for 10 years many mixed feelings about this as they change dentist so often and promised so many different things this one took the cake. I called in and said I think my 16 yr old daughter has her wisdom teeth coming in and need to have them checked see if that's what was wrong. Well the fit me in the next day do the X-rays dentist Aldaz came in spent maybe 5 minutes to looked inside and said take all four out. With in 5 minutes a lady comes in tells me our insurance doesn't cover all the cost and I have to pay and extra 965.00 outta pocket. I started to second guess this and ended up making an appointment with a different dentist who has 5 starz and no complaints been in the dentistry for 20 years and guess what my daughter has another 2-3 years before she wisdom teeth need to be taken out. What is causing her pain on her molar is an extra piece of gum that her upper tooth is grinding against and cutting it open so we need to laser it off. Well this is the 2nd time this office has done this to us. I am done and will never go back. They want your money and don't care about what's really going on.. Their so called wonderful surgen Kouros Izadi has 1.9 ratingwatch out people all they want is your money not caring what the real problem is only nice person there is Marina. She's been there from day one and is the only nice one. I sure will miss her that's about it.... read more

beware of this office. my first bad experiance was beign left in the office (not the waiting room) for 30 min until i finally got up from the chair and said im leaving. the doctor had forgot about me. that should of been my first warning to quit this office. i continued visiting and got two of five teeth worked on. when i called to scheduel for my next appointment, the girl on the phone said they had no record of them ever working on my first two teeth three weeks earlier. no record of work done?!?!?!?! what! beign a fool i made the appointment and thought about it - called my insurance co and changed dentist - called back to the dentist office to cancell my appoinment.......and now was told they had no appointment for me on the books. wow! if you still decide to go to them - they are a master of upselling you. they mention only the highest price available unless you actualy ask them. my cavities i was told were $125-$135/ each each... nothing else said untill i asked id there was any other option....which there was..... a silver filling for $20 each. so if i wouldn't of asked i would of paid $625 instead of the $100. i think they focus more on upselling then remembering the customer. read more

Brace Yourself for a 2 year bumpy ride. I've never given any place a bad review. But I have 3 kids that had braces put on at about the same time. The ortho that we started treatments with left within months of us starting braces. She was the reason way we decided to go there. Anyways, my problem is with there scheduling and billing. Scheduling- we would show up with our appointment card that showed we had appointments and would be told that we didn't have appointments. Billing- after two of my kids had their braces off, we continued to be auto withdrawal in the collective amounts of over $900.00. This was only after I brought it to their attention. We've had referred several friends to them but not anymore. The 1 star if for the staff, otherwise it would have been zero stars. read more

Good experience. Everyone is warm and friendly from the receptionist to the dentist. Hygienist and the dentist gave me additional options so that I could make the right decision for me read more

This office is absolutely amazing! I haven't been into a dental office in 15 years due to a VERY bad experience as a child. I needed some major work done but I was terrified to even step foot into a dental office. My mom had recommend me here to her dentist and after a lot of convincing and years of dental issues I finally stepped foot into a dental office for the first time in 15 years! I walked in and had major anxiety I was shaky and all the bad memories were replaying in my head. It only took a few minutes to be called back into a consultation. As soon as I sat down with Dr. Aldaz and my mom I started crying I was beyond overwhelmed. Dr. Aldaz was so understanding of my situation. She took her time and made me feel more comfortable. After our consultation she had the dental assistant take me for x-rays. She specifically picked out Savannah to assist me during my dental experience because she works very well with situations like mine. Even though I'm 25 years old I cried like a baby the whole time and not once did they treat me any differently or judge me. I left there that day feeling some relief but yet still nervous for my next appointment when I would actually be getting work done. I never thought I would see the day where I would have dental work done on me let alone not being put to sleep for it. That day was finally here I was so nervous and scared but I was ready. When I was being worked on they made sure I was doing okay and wasn't having any discomfort. I got through my appointment with out crying once. I couldn't believe it I finally accomplished one of my biggest fears. I give all the credit to Dr. Aldaz, Savannah and her staff. Every single one of them are absolutely amazing! I have been to their office 4 times now and my experience there has been positive every time! From the time I check in its never taken them longer then 5 minutes to call me back. I have VERY basic insurance and I have found the prices to be very reasonable. I do not have one bad thing to say about them. At the beginning of this process I was beyond embarrassed of my situation that very few people had knew I hadn't seen a dentist in 15 years. I was unsure about writing this review because I didn't want people to know I had gone so long with out seeing a dentist. I'm writing this review because I know I'm not the only one who has severe phobia of the dentist. I highly recommend Pacific dental group to everyone! If you're looking for a dental office that makes you feels comfortable and truly has your best interest in your dental health this is the office for you! I'm no longer insecure about my teeth and I look forward to putting the finishing touches on my smile. For that I can thank Dr. Aldaz and her phenomenal staff! Sincerely, your very grateful patient Patricia read more

Pacific dental is my favorite place to get dental work done. The staff is so nice and accommodating. And they make me feel so comfortable. Especially the lovely lady at the front desk, farrah, who is super nice and helped me right away. Loooove this place. And so does my 5 year old!!!! read more

Last month, my wife & I went to the Temecula clinic for our first appointment. We both have pretty good set of teeth specially my wife whose at age 69 still have her complete set. Dr. Aldaz, who checked mine told me that I have a cavity on my #15 tooth and she recommended to have it pulled together with #14 tooth because of gum recessions. She recommended a set of bridges which will be held in place by #13 & #16. After getting the estimate of between $8K-$9K for the proposed job, I decided to get a second opinion from my former dentist who is no longer my authorized provider. This former dentist not only did not find any cavity but he also explained to me that the sensitivity that I feel from eating cold/hot foods is because part of the roots are exposed (not cavities) due to gum recession on #13 & #14. He recommend using Sensodyne toothpaste & said the tooth enamel should grow & cover the roots in two weeks & sensitivity should go away. I'm so happy to save two teeth & $9,000 by seeing an honest dentist. read more

I LOVE this dental office!! Dr. Aldaz, Bre, Marina, Sam and everyone involved in my treatment have served me with the highest level of care and professionalism. The entire staff has gone out of their way to make me feel comfortable and "make me smile" on every single visit. The girls at the front desk, the dental assistants and hygienists and Dr. Aldaz herself have gone so far above and beyond to provide high quality services while making me feel like a valued and respected customer. Can you imagine?? A dentist's office that treats you like a family member?? I have NOT experienced any of the typical billing issues, price gouging or the incessant pushing of unnecessary and costly procedures whatsoever. That's practically unheard of in the dental world. I am so thankful and blessed to have found these wonderful people who love to help and make a difference in the lives of others. I have never had a more positive experience with a dentist. Ever. If you're like me and struggling to find a good, honest, professional dental practice, do yourself a favor, make an appointment and see for yourself. The amazing staff at Pacific Dental Temecula will take really great care of you. Thank you so much, Dr. Aldaz and Pacific Dental!!! You all have made such an impact in my life and I truly appreciate all of you!!! read more

Here for oral surgery for my 17 year old daughter. She's having 4 wisdom teeth removed. The staff has been so kind and caring explaining everything to us and making sure she's comfortable. We have always been happy coming here I would recommend this office in a heartbeat. read more

Awful customer service from Rebecca. They over charge and when you question the charge she gets upset and patronizes you. They try to sell unnecessary periodontal "disease" treatments. They make no effort or do not care to build customer satisfaction or referrals. DO NOT recommend their dental or orthodontic services. Save yourself the headache and aggravation. I wonder what HIPAA would say about all of the documents they have you electronically sign without showing them or providing you with a copy. Do the research. http://www.hhs.gov/ocr/privacy/hipaa/understanding/summary/index.html read more

I ve only been going there for about a year. The dentist that I had been seeing has left and a new one took his place. I didn't know until after this dentist hurt me so bad, That he has only been practicing for a couple of months ! He was so rough and did not seem to know how to numb my mouth. It was the most awful experience I have ever had in a dentist office and I have had a lot of work done throughout the years. If you choose this dentistry there is another dentist in the office. However, the assistant was also very rough and unable to use the instruments with expertise. Think carefully before you choose your dentistry ! read more

Pacific Dental's model forces Dentists to upgrade normally insured services in order to earn income. Otherwise, the Dentist is working for free. This is the problem. read more

If I could give this practice a 0 I would. The Orthodontist is horrible. My daughter has had 4 now. The third told us she needed jaw surgery, which delayed her completing her orthodontia. She has broken brackets as soon as she leaves the office. I try to get her in to have them fixed and am told there are no appts. at this point I am scheduling her to have them removed. If you are looking for a Dentist or Orthodontist, PLEASE look elsewhere. This conglomerate is HORRIBLE. read more

Beware!!! They will sell you things that you do not need. They will push periodontal disease, cavities or crown even if you don't need it. Dr Aldaz assessment was questionable so I had to get a second and third opinion and my gut feeling was validated. I do not have a cavity, periodontal disease nor my crown does not need to be redone. read more

Yes, I do agree. My wife is happy with them, good customer service. They only charge $800.00 for SRP but with my insurance it will goes down to $400.00. Not unlike Bright Now by In-N-Out, they charge ridiculous money. Stay away from Bright Now. read more

We recently participated in Pacific Dental's "Military Appreciation" day. They provided exceptional dental care to my entire family. I could not be more impressed with the kindness of the staff and the exceptional skill of the dentists. If you are looking for a family oriented dental clinic that can provide exceptional dental care to every member of your family (including kids), this is your new dental clinic! read more

I've been visiting this office along with my kids for the past 3 plus years. The front office staff is AWESOME and I have yet to met a dentist there I didn't like. I'd recommend this place compared to another unnamed place I used to frequent. Friendly staff. read more

The Office Manager Marina Tejeda is rude and unprofessional. They initiated policy changes and failed to communicate changes with clients concerning appointments. As a result they refused to honor our scheduled appointment. This has cost our family considerable time and money to accommodate. We have no problems with the new policy, but being they failed to communicate that changes they should have honored the scheduled appointment. They refused, the Manage rudely stated "If you dont like it, go find another dentist". NO PROBLEM! Any practice that would chose to have you manage employee's and interface with clients absolutely does not deserve our hard earned dollars. I hope you are terminated immediately but at the least reprimanded. read more

Dr. Neil Penaflorida is by far the best dentist I've ever been too! The front office team was friendly and welcoming.

I always have the best experience when i come here. i always dread going to the dentist but not until i started going to pacific ! I love everything about this facility. No long wait times. Clean. The doctors are great and helpful and care about you, the staff members are the best. Rachele is always so sweet when i go there and give me the best care I've ever had when going to a dental office. Thank you guys. i will recommend all my friends and family :) read more

This was the worst experience I have ever had at a dental office. Halfway through my root canal procedure, I had excruciating pain. They numbed me up some more and continued to finish the procedure. After that procedure, I noticed my face was swelling and I was starting to be in a lot of pain. The doctor said to just take ibuprofen and that they would call my antibiotic prescription in to Kaiser- I had to tell them several times I was allergic to penicillin. When I was almost at Kaiser, I was crying so much from the pain I called and asked if they could call in some Vicodin. They said I would have to drive back and pick up a paper prescription, which I did. I then drove to the pharmacy close to my house as I couldn't stand the pain anymore. After getting home I took one of my pain pills and realized it was Tylenol with Codeine, which made me very sick ( I told them that I could not take Tylenol with codine). Thank goodness my husband took care of everything at home so I could lay on the couch and doze on and off until the pain went away. My face is still swollen and now is bruised. The pain was similar to that of wisdom teeth removal and the aftercare should have been handled the same- With a driver and prepurchase pain medication! I will NEVER use this office again! read more

These people are crooks. Went here and I felt like I took forever for my appointment to start. I had what felt like 10 people work around the dentist, and just like a shady sales business they all remarked on my previous silver fillings and how they were kind of unsightly (which there are maybe three and they're pretty small). Finally when I was done the doctor said I had four cavaties and left then brought in a "financial" specialist to go over my options. I could get silver if I wanted to for cheap but "ewww, gross, no" was basically their response to that option. And also i shpuld have replace my previous silvers. Anything else was $100 plus per filling! They encouraged me to do all in the session because my teeth were so bad. I opted for one and left feeling pretty crummy about myself. Luckily my dentist plan changed shortly after and guess what the new dentist said.....NO CAVATIES! Pretty awful place if you ask me. read more

i would not go. i tried to get my sons teeth cleaned twice. waited in the waiting room well over an hour both times and never got called. Watched other people come in and out the whole time. About other comments claiming them to be con artists i agree 100%. i have had work done here and they bring in sales person after sales person trying to sell me services for $$$$. when you try to tell them no they will come back and say "ok we can take off x amount off $" i do not recommend these dentists at all. read more