If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

Unfortunately, the microwave I was looking to purchase was not in stock. However, Diana was so…read morehelpful with showing me other models and provided me with alternative recommendations, even though I didn't buy from their store. Now that's customer centric! Thank you Diana!

they will go above and beyond to assist even a random customer. I was in a time limited situation,…read moreleaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice.

Never has the Pokemon cards I want. Lots of Pokemon scalpers here. Staff is helpful but I'm…read moredisappointed because it's not well stocked.

Customer service does not exist. The sales rep that sold me my new inch television told me to just…read morecall him if there was a price drop except you can't call the store. I ordered apple pods and they delivered them to the wrong address. I've been hung up on more times than I can count.

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

Today, my husband and I are the proud owners of a new washer and a new dryer! Mass Appliance was…read moreamazing! I would recommend to everyone. Our washer was broken. They came out within 24 hours, on a holiday, and provided excellent service. I am an extremely happy customer. If you need any appliance repair or want to buy new OR refurbished appliances, call Mass Appliance. You will not regret it.

Mark came the same day I searched for someone to fix my dishwasher . Turns out the pump was broken…read moreand He had all the parts needed in his truck . Great service and great price

From the sales to the installation was FLAWLESS ! I have purchased a washer and dryer, stove,…read morerefrigerator, microwave and a dishwasher and couldn't be happier. Thanks again!!!

I will NEVER EVER purchase an appliance from TRI-CITY Sales again! They are of NO USE if you have a…read moreproblem with your appliance after the initial factory warranty period of one year ends. Within the warranty period they will only replace the item. They also DO NOT service air conditioners AT ALL! Something they do not tell you when you're shopping there. I thought buying from them gave me better back up than a big box store for dealing with future problems and service so thus, their higher prices. I purchased 2 high end Gallery ACs from them as well as a manufacturer's (Frigidaire) extended warranty, only to find out during the second year that TRI CITY will have NOTHING to do with you for service. You have to call the manufacturer directly and jump through so many hoops for weeks to try to use your warranty. Frigidaire /Electrolux who you purchase the warranty from is not the company that honors the warranty... It's another totally separate company with more hoops and online forms that don't work. Getting to a "live" agent is next to impossible and each one I spoke with told me to do something different none of which worked. The process they put you through will drive you absolutely crazy! When I finally contacted my Tri-City salesman to get help dealing with Frigidaire, he told me that most of the appliances built today, that THEY SELL, are junk and not meant to last! GET THAT! This salesman said he has NO influence over the dealer reps they buy from and that there is nothing he or they can do because they have nothing to do with the warranty company that Frigidaire contracts with and no influence or involvement with product issues. As a repeat customer, he acted like I was annoying him but I begged him to contact his dealer rep to try to facilitate my warranty claim. He reluctantly said he would "try" and then let me know. Never heard back. He has barely responded to any of my emails or voicemails throughout this entire process, so there you have it... TRI-CITY Sales Sucks! They also charge for delivery and will not submit any rebate forms for you. From now on I'm going for the lowest prices I can find at Lowe's, Costco, BJ's and Home Depot and won't buy extended warranties EVER AGAIN! They are a sham and consumer rip off as well as a huge waste of time and money! Since today's appliances are not built to last, just call your own independent serviceman, get an estimate and junk it if you have to. Believe me, it's not worth the hassle... BUYER BEWARE!

Sergey did amazing job to repair my washer and recliner! Tha…read moreprice is reasonable I definitely recommend him if you need to fix something.

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

After an awful experience at Tri-City in Salem, we tried Sozio for our appliance needs, and things…read morewent muuuuuuch better. The store in Danvers isn't exactly designed for window-shopping, with a lot of floor models packed into a small area; if you want to window-shop first, go to Home Depot and kick the tires there. We went in knowing exactly which model dishwasher we wanted; they matched the advertised prices from the big-box stores, and knocked off a few bucks from their normal installation to make the final price less than what the big box bill would have been. It took a few weeks to get the exact model in (not so great, but we did order a few weeks before Christmas) but they had delivery and installation on Christmas Eve and the day after Christmas, which was a big plus. The installation wasn't exactly white-glove, but the installer was thorough, polite and pleasant, and got the job done.

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our…read moreoverheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair.

Griffith is the BEST. He's always on time (to the minute!). His pricing is fair and he's honest…read more We've had two occasions where he could have taken our money to fix two different appliances--he was completely honest with us and told us that it would be more cost effective for us to simply buy new appliances (dishwasher and cooktop). He could have taken our money over and over again when the dishwasher and cooktop would need to be fixed again and again, but he took the honest route instead. For this reason, I will ALWAYS call on Griffith for my appliance repair needs (not to mention he knows exactly what he's doing on all appliances and he does a terrific job!). I can't recommend Adesso Appliance Repair enough.