I am only leaving this positive review because Sean Ulrich, the salesperson inside Best Buy was so helpful. I'm not sure what would have happened if he had not directed us to give him a call if any issues came up regarding our delivery. Communication from Pacific Kitchen and Home was poor. A few days after purchase, I received a voice message requesting I call back to confirm the item purchased. I called back a few times but was never able to talk with anyone at Pacific K and H. At this point I wondered if the delivery was still on. When I originally scheduled the delivery, I was told I would receive a confirmation the day before delivery. No call. I was told I would receive a text or call the day of delivery with a more specific window. No call or text. I called Sean who looked into the matter and he gave me a window for delivery. He asked me to call him again if I did not hear by a certain time. When I had to call him again, he spent some more time on the phone and after waiting the entire Saturday, I did finally have my dishwasher installed! So glad to have averted a no-show! read more

I should have read Kevin H's review below before entering into the hellscape of unprofessionalism that ordering a dishwasher from this location has become. Four times we've had a confirmed delivery date - arranged to take time off work to accept it - only to have the delivery canceled late the night before. 30+ calls and multiple store visits to find out when this dishwasher is coming has yielded no answers - except most recently a barrage of emails confirming 4 different delivery dates. Now the store can't tell us when it's coming. We called central customer service and this store wouldn't even pick up the phone. Ridiculous, unacceptable. Go to Lowe's or better yet, Yale Appliance if you want to deal with professionals and don't have all the time in the world to wait for your appliances. read more

This review is for the Framingham location. One should not go into a big box store with high expectations for quality service. I know that, and so I did not. I went into Best Buy with model number of the stove I wanted, and the confirmation from the website that my stove was in stock. It should have been so easy. It could have been so simple, but Best Buy, the store that sells all this high tech gadgetry, doesn't update their website, so although it appeared to the salesman and I that the stove was intact in stock, it was not. I felt sad about that. The Salesman felt sad about that. We longed for that stove. The Salesman had the idea to look for a comparable one! And he found a slightly more expensive model, that he agreed to price match on the original model! Yay! I felt happy! The Salesman felt happy! I paid for delivery and installation, and left very contented in my knowledge that I'd have a new stove in a week. Today, as the stove was supposed to be installed, my wife called to inform me that Best Buy could not install the stove. While it fit in the area where I had measured, my cabinets were, according to Massachusetts code, 3/4 of an inch to low. Three fourths of an inch coupled with BEST BUY'S FAILURE TO PROVIDE THIS INFORMATION BEFOREHAND wasted my wife's time, prevented my stove from being installed, AND stripped away the stove related happiness that I had hitherto been basking in. As a thorough knowledge of Massachusetts code is not common knowledge among the general stove buying population, it would behoove Best Buy to make this information available, and ensure that it is mentioned at the point of sale. That seems like a common sense practice. A BEST practice for Best Buy to consider implementing yesterday. I'll update this review when there is a resolution, but for now Best Buy receives a more than generous ONE STAR. read more

The salesperson/consultant informed us that there will just be one installation fee for both the microwave and oven. Since they were coming in at different times due to availability, I asked again if we just need to pay for one and both will be covered. He assured me only one fee for both. So. My oven came, installed, perfect. My microwave is on backorder to be installed in a month. No problem. Best buy calls the next week and says, your item is in and we will be by Monday... Wow, that's great!..Installer calls Sunday and says he will be by around 8-10am, then later I get a text for a reschedule, and a text for cancellation. What is happening. I called Best buy and spoke with Geek Squad, they said there is an oven installation, nope, that has already been installed, she directed me to customer service, who said, there is an oven install, nope, that has already been installed. Apparently, the saleperson put in two oven installations and charged me for both, so customer service kindly cancelled and refunded the second oven installation. He said my microwave is actually coming in sooner than the other date if I wanted to reschedule, I just said, leave it as is, this is a mess already. Three weeks have passed and Yay! My microwave is coming in! I get a call from the installer saying he will come around 10-1, cool. Then Best buy geek squad calls and says they are coming from 8-12 with the trim kit. Uhm ok... I asked why don't they just send the trim kit with the microwave install? And he said, "Oh, I will check on that and send it with the microwave then". Cool. Best buy calls on the day of install. "Your microwave is delayed, so we are going to reschedule the trim kit to go with the microwave when it gets here. Also, was there a reason why this oven installation cancelled?" It has already been installed (does this system not have a section for notes?) He proceeded to tell me there was no install for the microwave. Wait, I thought it is included. He said to call at 10am when they open and ask them about it. Look, I don't mind delays and understand, but this is getting ridiculous! Anyway, this was just an unnecessary cluster. I'm not outraged, just annoyed. Short story long, all to say, BOO on you Pacific Kitchen. Get your stuff together, or in order words.. There is much room for improvement, I hope you try to enhance your customers' experience in a positive direction. Also, communication is key, I appreciate your communication with me, but communication within the company or partnership will be praised by the employees for smooth and efficient work days. read more

I ordered kitchen appliances from the store on 11/30/17. Someone from the Geek Squad came to measure. When the appliances came the refrigerator didn't fit as the woman measured incorrectly forgetting about the baseboard. I then went to the store and reordered a smaller refrigerator. On 4 different occasions they told me the frig was coming on a specific day but it never came with various excuses. On 4/1 I still do not have a refrigerator. Four months and no appliance. I finally canceled. I'm done with them. No way to do business. read more

Made the mistake of ordering appliances on line without any professional assistance. Thank God we decided to visit the pros at Pacific Kitchens inside the BestBuy store in Danvers Ma before the order arrived. Britni could not have been more knowledgeable and helpful in rewriting our order to fit our kitchen needs. She showed us the right products and size to meet our kitchen redesign. Moreover she met or beat what started out as Black Friday prices for top of the line appliances. I would highly recommend stopping and talking with their sales associates before making some big mistakes in such a costly important project as a kitchen remodel. You won't be disappointed. read more

On Monday April 18, 2016....my boyfriend and I went to BEST BUY to return a MICRO WAVE...that has not worked for months......IAN McHUGH helped us. We ended up purchasing another microwave....and will be back as we need a new stove. Ok in this BUSY world we live in today..... CUSTOMER SERVICE SEEMS TO NOT EXIST!!!!! however....Ian McHugh.........was THE NICEST, KINDNESS, and so RESPECTFUL....to our needs. My boyfriend and I are in our mid sixties...so when Ian first approached us....we did look twice at his GREEN HAIR.......but let me tell you.....Ian had so much knowledge..... But his gentle attitude won me over...... I WILL ALWAYS GO TO SEE HIM FOR ANY APPLIANCE.....THANK YOU IAN MCHUGH....PATTY and Glenn from Beverly MA read more

Purchased a Dishwasher at Best Buy. The earliest delivery/installation date they could offer was 9 days later. I accepted. 2 days before the date, I called to see about rescheduling due to a conflict, but they said the NEXT available date was more than a week later, so I reluctantly kept the original appointment. I rearranged my work schedule to be home for the original scheduled date. 2 hours before the expected arrival, I received an email "confirming" my delivery/installation for TWO DAYS LATER! No explanation. When I called to inquire, I was told that my "case" would be sent to the escalation team. "Escalation"!? What a joke! The "case manager" sent an EMAIL to someone and was waiting for a response. When I asked why they couldn't CALL someone, I was given excuse after excuse. It has now been 24 hours and I have yet to receive ANY response or explanation. [more to come] read more