Our salesman, Chris, was excellent. He was very knowledgeable and courteously. Excellent service. Highly recommend.

Michael and Stephanie made our experience so smooth. We love the range and Michael went beyond in working to get our custom hood fan ordered. Thank you Pacific Sales!! read more

I have gone to several showrooms and stores as I am starting the process of a bathroom renovation. As we walked in, we were greeted by a store associate who guided us to where we needed to go. When we got upstairs, Laura Gerber immediately offered her assistance and through her, we selected all of our bathroom plumbing fixtures, toilet, and bathtub. Laura was absolutely incredible in providing her suggestions and her advice was critical in our decision making process. She made a stressful and overwhelming process extremely straightforward and transparent. She wasn't pushy, she listened to our requirements, and she provided us with alternatives when certain choices weren't available. I will always recommend Laura Gerber and will be a returning customer with future renovations! read more

Diarra was very courteous, professional and knowledgeable. She listened to what I wanted and then made suggestions. The two of us worked together to come up with the best choices for my kitchen and two bathrooms. I would definitely recommend her. read more

I am a customer of us to fix sales in Pasadena on Lake and I approach Lauren she was great fix my problem and help me a lot he's one of the best thank you so much Laura read more

My experience has been terrible, from the sales people to the delivery. 1. The first sales person I encountered (older man) tried to persuade me to buy an American brand. When I mentioned I was interested in the brand recommended by Consumer Reports, he told me "they were bribed." I left and returned later to buy the one I wanted. I only discovered later googling the model number on the receipt to find interior dimensions that the second sales person had ordered the wrong model for me. This delayed the delivery (and the delivery had been scheduled 2 months out in order to get the model I wanted.) 2. The delivery service told me the refrigerator would not get through any of my kitchen doors (older home). When they gave me the clearance needed, I pointed out two doorways that were wide enough if the doors were removed. Deliverers are not allowed to remove or deal with anything but the fridge. They indicated the door they wanted removed and left the new refrigerator in the dining room saying they would come back once the door was removed. (Old house, swing doors.) They said I would get a call to reschedule. I had the door removed - no call, so I called and had to wait a week for the next delivery date. At the next date the delivery service said the previous workers had indicated the wrong door, and I needed the other door removed. Having seen it done, I unscrewed everything, told them it was ready to go and asked if they might help me move move the door (little old lady here). When they said they couldn't, I told them I would do it, and then they could install. I moved the door and looked outside to find they had left. They didn't tell me they were leaving, just gone. So two separate occasions where I removed everything from the fridge only to find I needed to put everything back. And I still have a new, not usable fridge blocking my dining room. Yes, I'm pissed. I spoke to the store manager, who promised a different delivery service and said I would get a call today to schedule. We'll see. UPDATE: I didn't get a call, so I called back and was given the number of the outside delivery service and told to schedule it myself. When I called the service, they said they had supplied a price but hadn't yet received an acceptance from Pacific Sales. They agree to schedule, however. This service was courteous and efficient and finished the job. The tech told me his company was often called in by Pacific Sales for problems, and he had heard many complaints about the usual service. He said his service would remove and replace doors, or whatever it took to install (they even put up painter's tape on the doorway so the refrigerator wouldn't scratch the woodwork.) Why doesn't Pacific Sales use a quality service in the first place? While I am very pleased with the outside delivery service, I won't go to Pacific Sales again! read more

I bought the subZero and wolf cooktop recently from the store. Their salesperson Mr. Ricardo Garcia was extremely delightful and helped me everything step. There was a significant time between putting down deposit and actually buying the fridge but he still remember me. Their price is very competitive and with free delivery and installation. Ricardo also helped me getting the fridge delivered with a 4 man crew. I live in a hill side home with a hairpin stairwell so it takes a lot of effort to move the fridge down. The crew was excellent as well. read more

Our experience has been similar to others, that PacSales' customer service stops when you hand over your credit card. We've spent close to $10K there with our bathroom remodeling. We were told the lead time on some items was 8-12 weeks. They don't track your order status so you have to do the work. I get it's not practical for them to track order status but even when I call to ask for status every now and then, it takes at least 2 voicemails to get a return call, and it's always the same excuses - it's too late to call the manufacturer in the day (so I called PacSales first thing in the morning), or the manufacturer is closed on Saturdays (so I called them on Tue/Wed/Thur). Still the same excuses, and they wouldn't even acknowledge having received the previous voicemails. BTW I called the manufacturer directly and they said their lead time has been 4-5 months, not 2-3 months like I was told by PacSales when we made the purchase! Had we known that it'd take up to 5 months we would have made different purchasing decisions, based on our remodeling timeline. When we do our kitchen remodel we will take our business to small local businesses that are not closed 2 full days out of the week, and have responsive and attentive staff. read more

Jonny STarkey was fantastic. I'm so happy we found him. he made the purchase of my new kitchen appliances so easy. HE was so knowledgeable about all the different brands. Thanks Jonny read more

Experienced poor customer service. I was informed that my appliances will arrive on May 11th. They even wrote it on the receipt and left a voicemail stating arrival between 7am to 1pm. I called the Pasadena store at 2:30pm and asked why the appliances have not arrived yet. Associate Chris said he doesn't know and no shipment was scheduled for May 11th. I had to take time off to receive the products but my time was wasted and the store doesn't even know what happened. The worst part is they didn't even care. No one seems to take responsibility and no accountability from the store. Worst place to get your major appliances. read more

Michael Meyer is the reason for this five star review. He's honest to a fault and gives you the complete facts about the products available (good bad and everything in between). He even followed up with installation bookings to make sure I was well taken care of. I will definitely come here again as long as Michael is available to help with my purchase. Thank you! read more

I want to thank and recommend Frank! He was very attentive and friendly, and went above and beyond to secure me a great deal! From my very first phone call he made sure to find exactly what I needed within my tight budget. I've been telling my friends and family to shop here ever since! Thank you Frank for making my experience shopping for washer & dryer a surprisingly happy one!! read more

From what I here Best Buy bought out pacific sale sad day. I had to talk with the customer service at Best Buy. They where the worse I had to deal with especially appliance department. Because of that I will not buy or go to this company ever again. This what happens when you deal with third party vendor like India and they can just hang up on you or keep you on the phone for 20 min just so they can hang up on you. And ever person you talk to tel you a different story. Sorry not going to business with you. Keep up the good work Best Buy your company won't last to much longer. And pacific sale if you work with them Im definitely not going to you guys anymore... read more

Hi everyone this is a warning. If you need an appliance within 2-3 months don't order it from Pacific sales. I paid $6,099 for a Thermidor range on March 27, 2021 at the Pasadena store on Lake Avenue. I was told delivery would be 6/19/2021. Then I was told it would be July 26, 2021, then August 11, 2021, then August 30, 2021, now, Supposedly, September 30, 2021. I don't know what to do about this. It's the most frustrating thing ever. Apparently, they were aware of the issue but took my money and miss lead me about the availability. If they told me upfront it would take this long, I could have chosen something else, or shopped elsewhere, or at least I would have known what to expect. read more

The staff here are professional and very helpful. I originally ordered by appliance thru Erick. however, the appliances i ordered was out of stock so i had to go back to the store and get one that is available. Manny helped me through the process and got my fridge delivered next day. Wow! read more

DO NOT PURCHASE FROM THIS COMPANY. We have purchased multiple household appliances from this company trying to keep business in town rather than supporting a big box store. We purchased extended warranties for our items that apparently are useless. I opened my dishwasher this week and had bearings fall out of the top rack slides. I called Pacific sales and they said they do not cover it. They transferred me to their warranty department who confirmed this. Per their suggestion I called Kitchen Aide directly. Turns out the extended plan through the manufacturer would have covered this. DO NOT WASTE YOUR MONEY ON THE IN STORE WARRANTY. I called back to the store who explained that the interior components of the machine are considered accessories and not covered by the warranty. I am not sure how the machine functions without the racks. Additionally I did not pay extra for a "rack accessory" No support, no use buying local. Thank you Pacific Sales for perpetuating the deterioration of brick and motor stores and the overtaking of online sales. read more

Very disappointed. Ordered the appliances months ago was told I would receive it in January. Heard nothing all of December and then they tell me that it was in stock December! And no one messaged you? Oh we are sorry about that! Let's schedule a delivery! Oh sorry no delivery folks until mid January! Time frame for deliver is 12 hours. 7 am to 7 pm! Any time during that time frame!? 12 hours for an appliance delivery? Who has 12 hours to spare from work?!?! What kind of company are you! Can we schedule the installation? Oh we can't because we don't know when it will be delivered, let's figure out another day for installation? As a Best Buy member they told me installation was included for free when I bought it, well guess what now you got to pay. Then I get a call later, are you planning on removing the old oven so we can install the new oven! Really for installation, how many of your customers remove the old oven! I will never use your company ever again. Lack of decency and common sense. I will tell you what I told circuit city in the 90s. You gonna go bankrupt with or without Best Buy. A delivery date of 12 hours then another installation date. Shame on you. You aren't a company. You are a used car sales person. read more

I have had a high end Bosch dishwasher for nearly 5 years and have had NOTHING but problems. My bff and neighbor bought the same appliance at the same time and raves about hers. Ok, so I got a lemon. I have called Bosch sosososo many times and every time they come out they tell me it is fixed. The last time I gave up. The upper arm in the machine actually FELL OFF. We have not used our dishwasher for the past what...7 months. Earlier this week I received a call from the warranty company saying that our warranty would expire at the end of next month. WOW! I didn't know it was still under warranty! I had been looking to purchase a new dishwasher (NON BOSCH) so I decided to give it one more shot. The Bosch warranty folks gave me the name and tel no of that company. I called them the day of the scheduled service only to be told by them that they do not work on bosch...and that they had denied the appointment to the warranty company. Of course, the warranty company did not call me to inform me. I managed to find the warranty number and when I called, they told me that their contractor, Allen and Sons, had lied and had not told them they would not work on Bosch. ugh. The warranty people said they would have to find another vendor. Mind you this is the much condensed version. Shortly thereafter I received a voicemail from a vendor saying that they were AT MY DOOR to fix my dishwasher! sigh. Of course, I was at work, and my friend who had been waiting for the repair person had left. I called her again and called the "newly assigned" repair-person to see if they were still in the area, which they were. This repair person.....noticed that the upper arm in the dishwasher was missing and how did I not know that the machine would not work without the arm??? OMG I explained to him THAT IT HAD FALLEN OFF AND THAT WAS ONLY THE TIP OF THE ICEBERG! He argued that BOSCH is the best. He has had his for 20 years and there must be something wrong with me and how I use it. He said that his wife is not allowed to load theirs because only HE knows how to load it. He did not listen to a word I said. "where is the arm?" It fell off. I threw it away 6 months ago. "your machine cannot work without the arm" yes, I know. It FELL OFF. I have zero patience left for this repairman, for Bosch, for Pacific Sales (from whom I purchased this lemon). This review is for Foster's Appliances (misogynistic) for BOSCH Appliances for Pacific Sales warranties and for the record, I have friends who have shared these experiences with me who can attest to my truthfulness. read more

We had the pleasure to work with the store manager Emanuel he was so helpful, well informed, and answered all of our questions and concerns we had. Just wanted to share the great experience. read more

Laura and Chris have been nothing short of family in helping our home come together! From advice to constantly rescheduling to last minute emergency needs they've been there to help. read more

Just had my first experience as a customer at Pacific Sales Appliances and I love that they are offering the same deals as Best Buy since Best Buy owns them, but the environment is more intimate. I met with Michael Meyer who was an amazing sales representative. He was well informed about the appliances based on our living situation, budget, and capabilities of each brand/model. Checking out was easy too (whom I didn't catch his name- a young Asian gentleman); he was also well-informed and helped us get approved for price matching with online prices we found. Overall, I highly recommend checking this place out after you do your research at Best Buy or other appliance stores. The customer service and shopping (purchasing + browsing) experience was superb. Did not feel pressured in any way which I highly appreciate it. read more

PS = BS We are remodeling the kitchen and ordered a new range with PS two months ago. They were scheduled to deliver the range today (Saturday), but waited until LATE Friday to call and cancel the delivery. So they then said that they did not know when they would have stock and that there were 10 customers ahead of us. Ok, so let me get this straight. We bought a new $6,000 range. PAID IN FULL TWO MONTHS AGO. and you have the nerve to pull this BS?!?! Of course we requested a full refund. Would be stupid not to! They are also pretty bad at returning phone calls. RUN the other way!! TIP: sort the reviews by date and you will see that PS actually had good reviews in the past. Could this have anything to do with PS being taken over by Best Buy? hmm. Interesting... This actually makes a lot of sense too since my mom delt with PS long ago and had no issues with them back then read more

If you are reading this, stop and go get a Costco card because this place is a RIP OFF ! I knew better than to go but my need for getting a new washer as ours was no longer working properly, overrode my good judgment. We got charged not only for the washer and dryer, but for the attachments, installation and to take the old machines away. This is ALL included at Costco. So the company that Pacific Sales outsources to install the washer and dryer, said we didn't have the appropriate valve but he just happened to have one in his truck and that it be $80 cash. So to save time we did it. The guy installed the valve and it was for a stove not a washer. He knew what he was doing. Then the dryer wasn't vented where it should be so that was ANOTHER company that had to come out and when they came out noticed the wrong valve had been put on BUT they couldn't fix it so we had to go back to Pacific Sales. Chris, the sales guy said that wasn't their fault even though we bought the previous washer and dryer from them, showed him the paperwork, he said he didn't know and that was OUR responsibility to know. Even thought Chris will tell you, he's been in the business for twelve years but never seen anything like this. Yeah, okay...We did manage to get the $80 reimbursed and everything is now installed but we have to now paint cause they had to tear a hole in the wall for the valve that we didn't even need. I have absolutely no idea how this place stays in business. read more

FOR THE LOVE OF GOD! STAY AWAY FROM THIS STORE! This has to be the worst experience I have ever encountered from an appliance store or any store for that matter. Let me unleash the hounds. Ordered an LG refrigerator around April 18th 2016. I was told it was on back order for another week. Since I was in the process of moving I figured I had so many other things on my plate I could wait a week. Well, I called a week later and was told It's going to be another week. I'm a patient man so I said to myself this gives me an opportunity to eat at all the establishments in my new city. Then I called the following week and was told it's still on back order but should be in by Thursday. SO now it's been almost 3 weeks and I'm really looking forward to having my new fridge. I get an automated Voicecall on my phone Thursday night from PACIFIC SALES. The message said my package had arrived and would be delivered between 2:30 PM and 6:30 PM Friday. I had to take 4 hours off from work with no pay in order to be home by 2:30 plus was stuck in traffic for 90 minutes from Hollywood. I waited and waited like a hostage in my new home. I tried calling around 6:30 to check on my status but place was closed. They stood me up. By 9:45PM I finally allowed myself to go outside and find some food. Other than unleashing the many faced Gods on these clowns at PACIFIC SALES I just bitched someone out on Saturday morning then Got my refund on Tuesday. The salesguy I spoke to on Saturday said they have no record of them calling me to tell me that my package had arrived. The discombobulated disconnect between the sales people and the shipping department have shown their face. There seems to be no repercussions to whom is responsible for letting a PACKAGE ARRIVED message get sent to me. NEVER AGAIN! If you read the negative reviews here on Yelp I see many similar stories. The ones who give this place 4 and 5 stars are the lucky ones. I called maybe 20 other places searching for this specific fridge and have learned it's back ordered everywhere by 2 months. I was lucky enough to find one remaining on AMAZON.COM. Should be here by this Friday. PS=BS as some other yelper noted. read more

Been here multiple times and every time I received great service. Everyone there is so friendly, informative about their products, and patient with questions. I worked with Chris in appliances and Kate in plumbing! Two thumbs up! They make the sales process smooth and the delivery process headache free. Awesome experience! read more

Nightmare Extended Service Plans Sold here Pacific Sales sold us a warranty by insurance company WarranTech - myprotectionplan360 dot com. This is the worst company ever. Once they get your money, they assign the actual service to the worst service providers ever. First the service was assigned to My Appliance Service aka Allen & Sons Appliance Repair who gave us the run-around and never serviced the appliance. No parts were ordered and no ETA given and the appliance was never serviced. It has been 4 long weeks since we called Pacific Sales' WarranTech company and we still can't get the appl fixed. After three weeks we questioned My Appliance Service aka Allen & Sons Appliance Repair about the status of the parts. The woman answering the phone was rude and hung up, just like she has done to others as mentioned in the Yelp reviews. This is an unprofessional business. The insurance company also got the run-around when they inquired. So they dropped this service provider and assigned another. The second service company Foster's Appliances maytag La Crescenta who confirmed the appointment by phone and email. They never showed up or called. The appliance still needs fixing and Pacific Sales' WarranTech company never delivered. Advice to consumers: never, ever purchase Extended Service Plans from Pacific Sales. read more

I have been in search for a Speed Queen washer and dryer for so long. I am soooo happy I came across Pacific Sales. They're the only place I've seen in all of LA that carries this brand. They have such a huge selection of everything - a huge store with 2 stories - super duper clean. And the staff was sooooo helpful and accommodating and knowledgeable. Chris greeted us when we first came in and Frank helped us find the perfect washer and dryer. Would highly recommend coming here for any and all appliance needs. read more

Frank was incredibly helpful in my purchase of a new washer and dryer.He was informative and went out of his way to make the experience easy, not to mention getting me the best price. I will definitely contact him for my next purchase! read more

We bought 4 appliances October 2021 and worked with Chris Dickinson. He was attentive to our needs and helped us make the appropriate choices for our home. It was effortless for us to buy these appliances. He has been responsive to our questions through phone calls, voicemails and emails in a speedy fashion. We would highly recommend Pacific Sales and Chris specifically. Additionally, when our appliances were delivered 2 days ago, all went smoothly. Guillermo and his partner worked swiftly and efficiently to install our new appliances and haul away the old ones. Great job done by all!!! read more

We pretty much knew the appliances we wanted when we walked in. Erik Romero did an excellent job--he knows his appliances, the discounts available and was not "hard sell" at all. A pleasure to deal with and very efficient. He knows his stuff. read more

Don't buy from here. Fridge never worked well and now I'm replacing it within five years. Feeling totally ripped off and they never offered service even within 90 days. Samsung fridge was a complete lemon. read more

I can honestly say I've never had such a great experience buying new appliances. Dealing with Richard was a pleasure. He was patient and informative. I looked at so many models almost all of them before setting my sights on the LG set. I had been needing to replace my appliances for a while and Richard was so good I wish I needed more. I will definitely be back and I've told all my family to go to Pacific Sales! Richard and Erick even put it in my truck while I watched! Five star treatment all the way! read more

Pacific Sales Kitchen & Bath - New stove - Appliances Near Me - Pasadena, California

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Great selection of appliances here. I bought a Samsung refrigerator and dishwasher, along with an Electrolux hood. I was really pleased with the free delivery and time window they arrived in. There are so many sizes and shapes and brands to refrigerators, and I priced many at other retailers such as Sears, OSH, Great Indoors, Lowe's, and Home Depot. I found the perfect size for my custom opening for my fridge. I love my appliances and the service I received. I will definitely buy appliances from Pacific Sales again. read more

Pacific Sales Kitchen & Bath - Appliances Near Me - Pasadena, California

In the process of remodeling our kitchen, I reviewed appliances (range, microwave, dishwasher, compactor, etc.) at the Pacific Sales Pasadena location over a couple days with my family. Jessie D., store manager, was extremely helpful and knowledgeable to support the process. First, whenever we had questions or wanted additional information about certain appliances, he was on it. He followed up with his contacts or looked up additional details online for us. He had good knowledge of the appliances in the store to provide us some background details and his honest opinion. He was quick to understand what we were looking for and provide relevant information, yet he knew when we needed time alone to work through things and gave us plenty of space to discuss on our own. Lastly, he made sure that we received the best options for rebates at the end of the day, which was much appreciated. Overall, the Pacific Sales Pasadena had the most up to date product line and best options for us to make our ultimate decisions. We appreciate all the support from Jessie in the process and would definitely recommend this store to others. We plan to be back for any additional needs we may be have as a first stop. read more

Remodeling is tricky and sometimes frustrating. I choose Pacific Sales in Pasadena cause it's close to modern area, guess it has more choices. Other stores in Rancho Palos Verdes and Woodland Hills, all look old and only one or two sales there. I bought Wolf 36" stove and hood, with Thermador double oven. The sales called Ricardo seemed nice and efficient. But he cares sales more than right suggestions. He wrongly estimated the length of the duck and gave me the big motor without noticing the condition for installing the hood. So it made me negotiate with the manager back and forth replacing the order, even spent more than 3 times to arrange the installation. I had to pay extra for duck and motor to match with the hood, cause it's special order, I can't change. Ricardo never showed up to say sorry nor took responsibility. The reason that I still gave this store 4 stars is because of the plumbing department sales Franz. He found a special size kitchen sink with reasonable price for me. He also helped me to find proper shower sets to replace the very old version without breaking the wall tiles. I asked him tons of questions, Franz is very patient and always willing to help. It turned out to be a good result overall to shop here. The price is fair comparing to Ferguson for the same brands. read more

Thank you, Stephanie M.! Your professionalism, attention to detail, and prompt response to our requests had made the endeavor in equipping our kitchen with new appliances a pleasant experience! read more

We are doing a house remodel and went to Pacific Sales to check out appliances. I was approached by Frank and he patiently and thoroughly answered my million questions. He walked with me as I explored other appliances and made sure I was comfortable with my options. He did not make me feel rushed in making decisions, and I ended up purchasing a washer and dryer :-) If you're going to this location, make sure to look for Frank. He is amazing! read more

This is a review for plumbing specialist Kate Reilly. We're doing a bathroom remodel w a tighter deadline than supply chain issues dictate and Kate was amazing. Very knowledgable, efficient and fast. She's a real pro and made what could have been drudgery, positively pleasant. She was able to quickly get manufacturers on the phone to confirm timing and all of this happened just days before Christmas. read more

Review is for in store experience. Ordered kitchen appliances as a Contractor over phone with Carlos. Was friendly, thorough and efficient. Zero stress or confusion. Arrived days later to make the purchase, delete and/or change some items. Not a problem at all and again done with efficiency and were happy to do it. Great store, prices, selection and a team of employees that reflect enjoyment in their job and are knowledgeable of the value of customer service. Thanks to Mary, Carlos, Helen and Lauren. Leone's Fabricating Company read more

The only reason for 2 stars if because some of the people there are professional and knowledgeable - but the Company is bad. I was trying to spend $10K for 3 appliances, but the Company was so obsessed with getting me to sign up for a credit card (so they could nag me to buy more stuff later), that they promised they could get the products in 3-4 weeks. Of course, they could not, so, I had to cancel the order. Then, after about a month (during a check of my old CC statements) I realized that they had only refunded me half of my total ($5K). When I called them, they said that it was because they were waiting for me to call them with my CC number, even though they had it and my phone number. I placed the order with Snyder Diamond. A much more professional company. read more