We ordered a pizza and they delivered not what we ordered. The new Trust system apparently didn't translate properly. Also, checking my receipt, my tip for the driver was not added on. Poor boy drove all the way out here for no tip. Hate that for him and someway, I want to get $$ to him. If ordering from them, careful using this Toast system. read more

Never got my food so I can't really rate the food. Grubhub driver picked it up and kept it. Palios said they are not responsible for the drivers and had no info and for me to call grubhub. Disappointed with that as it seemed they did not care and the employee was rude about it. read more

Incredible service right as soon as we entered the building. Instantly had our order taken, and before we could get our drinks, our salads were sitting on the table. Additionally, the two calzones we ordered were very filled with toppings and tasty, and those arrived very shortly after we were finished eating the salads. In and out of the restaurant within 20 minutes. Everything was very quick and fresh, very clean overall inside, and the western building style is very fitting for its location. I couldn't find anything to bring down my rating from a perfect five stars. read more

Much like subway, the sandwich on the menu photo is NOTHING like the one you get. The meat on the hot italian was so thin, it only had 1 side. Half way home, they called me, because they accidentally put extra sandwiches in my bag. Luckily I was outside of the distance they were comfortable asking me to return them, and they did not want to send delivery driver to pick them up. I would not want a sandwich that soemone else had possession of. The salads were ok, again, not well represented on the menu photo. We don't have a lot of options in the area, however they are coming. Palio"s may want to step it up before the competition opens up. read more

Palio's Pizza Cafe - The Hot Italian - Pizza Near Me - Cross Roads, Texas

This place is always reliable when you're having a pizza craving and genuinely great pizza (and ranch, for those who enjoy it) ! You can't go wrong! read more

I get Palios delivery and they are always on time or early and the food is hot. I have never tried their pizza but their pastas and artichoke dip are very good. They are alittle pricy but I believe worth it for the amount of food you get read more

Tried this place cause I was craving pizza. I am originally from New Jersey & enjoyed Mew York style pizza. Tried this place out & must say it doesn't come close to NY style pizza. The sad wit was ok but the bread was not. read more

Favorite pizza! Very good quality, fast delivery and way better that typical fast food pizza

Got an XL Kings pizza and cheesy bread to go -service on the phone was awesome and price was appropriate. Pizza was great too! Would recommend. But trying to use the online order option on the website was difficult (it seemed very outdated) and did not have the regular menu options listed, everything was in a "customize it" layout. read more

This establishment has really diminished in service and quality over the past few years. Formerly, the service and speed of food presentation was fantastic. The food was superb quality and always hot and fresh. My last visit revealed somewhat of a different story. I know that in a post-pandemic era that good staff can be hard to find, but even on a weekday evening, with only two tables sat in the whole restaurant, the service was not what I'd expect. We had a large party (and that was factored into this review) but we had small children and they didn't even put the pizzas on table racks or being enough plates. The pizza quality was junk. I also ordered the pasta Florentine. The sauce was far too bland and runny. It was barely tolerable for $12 dish. I do t thing we'll be returning until I see someone give a better review. Sad to say too because this was a frequent place for us until now. read more

Everybody was nice, pizza was tasty and the cheesecake was bomb. I don't know why we haven't tried this place before. But we will definitely be back! Next time we'll stay and eat there instead of driving it home, I'm sure it will be even better. read more

Ok so second time eating here . Friendly service but the food is not the best . I got mozzarella sticks and the cheese inside is hard . Nothing worse then a crappy mozzarella stick . The salad is good but pretty hard to mess up on salad . The wings are over cooked and so was the pasta . The pizza . Meh not the best . Very disappointed in what I paid for the food . I don't recommend eating here . read more

We love going here, the crust on the pizza is great, we always get the same pizza, half pepperoni and half canadian bacon and pinneaple(yes I am one of those people---lol) it is made fresh everytime. Salads are good and hubby likes the tea selection they have. Staff is always friendly and prompt and resteraunt is clean. We will definitely be going again, and again and again read more

So, I haven't ordered from this restaurant in a while and now I know why! I ordered a Sedona salad my favorite, yesterday around 3:00p. When I arrived for pickup the salad was NOT in a bag and I had NO to-go eating utensils! WTH????? Plus, I paid almost $10 for the salad! So due to COVID-19, I am assuming we the customers, are paying more to keep this place open! You just lost a long time customer. It's obvious this place has new management! I am DONE ! read more

Just moved to Texas and loved this placed delivered to Oak Point. Food was good and would get again

I think this place is a gem and we will definitely be back! Very flavorful dishes with friendly staff and a laid back atmosphere.

The pizza was good but no masks for servers, no social distancing, no single use menus or condiments, or any other acknowledgment of the virus dangers in the restaurant (other than a lone sanitizer dispenser). I won't be back until long after the threat has passed. I left a message on their FB page which was promptly deleted. read more

The Hawaiian pizza is the best Hawaiian pizza I've ever tasted in my 47 years of existence! The pizza in general is also pretty epic! I have not have anything else by the wings worked were good as well I will definitely recommend over and over!! read more

I have to say Palio's has always been a favorite of mine, but I'm even more impressed now. We all have been snowed in and dealing with rolling blackouts. Palio's opened and made it possible to get warm and yummy food. And they did it with smiles on their faces and fast too. Thank you guys so much. That warm calzone was the best meal I've had in a while! read more

Pizza is good, service is slow and the cook team and staff have zero personality. For a $20 pizza probably not worth it..

The pizza is really good, but a little pricey. My favorite is the chicken Alfredo because they will add ingredients like mushrooms or onions! It is delicious! read more

Typically before writing reviews on Yelp I try a location a couple times. I do this to make sure bad experiences are isolated events and good experiences aren't a fluke! So here's a little Pizza background on me...grew up in NYC and Northern NJ. Yeah, I know my pizza. For Texas pizza it's better than your 'fast food' pizza places, that's for sure. Is it better than some other north Dallas pizza, not by a mile. I've found that both locations are the same, so this review could stand for both locations. If you like to chew your food and enjoy it don't order appetizers! They have absolutely no idea how to time your food so that you can enjoy an appetizer before your pizza comes out. I guess that is good for take out services, to get your food fast that is, but when dinning in I personally don't like to feel rushed and like to enjoy my food with my family. This happened on multiple occasions, even after talking to the person taking my order at the front counter. Not sure if it's built up soap or mold but the bathroom sink fixtures look like they are alive... Hope this doesn't represent the cleanliness in the back where food is stored or prepared. If you can drive to Frisco Town Square for pizza (and can wait on some lines on a Friday or weekend night) then do that for sure! If not this place is a good idea over 'fast food' pizza joints. read more

Palio's Pizza Cafe - The Classic! - Pizza Near Me - Cross Roads, Texas

I had the worst experience with Palio's. Second and last chance. I am, 3 days later still waiting on a managers call back. I ordered my meal at 6:30pm, called at 7:40pm to check on the status since I was told delivery of 30 minutes and was told it was on its way - I called again at 8:10pm to check if it is still on its way and how much longer since I had a meeting at 8:30pm and again was told it's on its way. My food arrived at 8:25pm. I was unable to eat due to my meeting. At 9pm I open my meal and dig in just to realize I was given the WRONG meal. I don't know what it was, but it was definitely not baked ziti. The salad had the wrong dressing. When I called at 8:10pm I asked to speak with a manager and was informed that they were not in for the night. Worst experience EVER! I will never be going back to Palio's or recommend them. read more

This Palio's has stolen my heart. I previously went to the one on Loop 288 because it was closer, but the ambiance and overall feel of the Cross Roads location most definitely wins, hands down. They're under different owners, apparently, so there are a few minor differences between the branches. Palio's is the perfect place for an informal date. It's BYOB, so you can keep the cost down by bringing your own booze. The lighting is just the right kind of dim to allow for casual conversation with a precious little fireplace in the center of it all... AND they choose good music. Normally some sort of old school jazz lounge or swing tunes, which fits so well. The restaurants interior is well-decorated and overall, pretty damn cozy. There is also outdoor seating on the screened-in patio, which I've not yet taken advantage of, but look forward to in the cooler coming months. The pizza is just divine. I haven't had a thing I didn't like... even when I got ballsy with pizzas like "The Scorcher" or "The Nutty Chicken." My ideal order starts off with a greek salad followed by "The Ralphie," add spinach on whole wheat crust, with a side of ranch. The salads are plenty big to split between two (which they'll do for you even without asking) and a large pizza will send you home STUFFED for around 20 bones (or with leftovers if you actually have restraint, unlike me.) I worked with the owner's wife, Sarah, most recently to cater custom pizzas for my wedding. She was FANTASTIC. If I was able to give them over 5 stars, I most definitely would. We did a detail meeting a couple of months in advance to secure the menu and finalize the quote and she spoiled us with tastings of all sorts of pizzas on the house. She was very enthusiastic about helping and was a real pleasure to work with. She even was willing to come by our rehearsal to ensure we had the correct set up to accommodate 45 pizzas (yum!) and ended up transforming our boring pizza line into a true masterpiece. She brought decorations from home and really took it to the next level- I couldn't have been happier!! So, whether it's where to eat this Friday night or who to cater your next event, give this Palio's a try! read more

Palio's Pizza Cafe - Fireplace, TV - Pizza Near Me - Cross Roads, Texas

Best place, food always tasty and fresh. I strongly recommend the lasagna and ham & cheese calzone

Amazing service, food and overall experience! The salads and pizza are the BEST! Love that it's BYOB as well. Definitely are good to for dine and take out. read more

Great service, marginal pizza, pricey.. nice atmosphere, clean well maintained restaurant, just not enough pizza for the $$$. Soda machine has good selection, they deliver the pizza and check on you from time to time throughout the meal but it's not full service.. we will probably be back despite the prices being a little high for a pizza place, it's close to home and clean! read more

The Pizza, calzones and cesar salads are the best in town! My husband and I eat here about once a week and love it! It is byob which is awesome and helps save some money. The pizza is made on fresh dough that you can see resting in the kitchen, the ingredients are fresh and the pizza is always hot! The bad food- to start, we should not have ordered greek food in an italian restaurant but my husband wanted to try the gyro. The gyro was not good at all! It was cold and the meat did not even resemble real gyro meat (kinda of looked like bologna) and it had zero flavor (in their defense, we moved from Florida where there was always fresh greek food with real gyro meat so we were a little spoiled). Service is fast and the atmosphere is great, always sports playing on the TV in a good amount of people in the reataurant at any given time. If you are looking for a great pizza place, look no further! read more

Palio's Pizza Cafe - Really, it is BYOB :) - Pizza Near Me - Cross Roads, Texas

Great veggie pizza and Greek salad. Home delivery a number of times and food arrives hot

Really like the thin crust very good, but the wings are always over cooked they taste great really like that the hot wings are full of flavor without the sauce but they are just so over cooked and stingy with the ranch cups they give two but never filled all the way only half way but overall its good and kicks your pizza craving read more

love the lunch special! all the employees are good and the service is fast. highly recommend

The food here is awesome, but they refused to deliver my order totaling $14.59 because of their strict $15.00 minimum policy. I asked the person who answered the phone if an exception would be made and I was told no exception would be made. I asked to speak to the manager and was told he was too busy making a sandwich. I was then told my total was $14.98 and they still wanted me to add something to my order. Then all of a sudden I was told my order was $16.09 and I was asked for payment. When I asked for clarification, I was put on hold. A minute later I was hung up on. I give kudos to the kitchen staff for great food but the customer service has lost me as a customer. I probably cost them more than the $.41 they wouldn't budge on with the amount of time wasted on the phone and the delivery driver missed out on a tip. read more

Placed an order for delivery on Thursday, May 23rd and when the pizza arrived it was cold and smashed. We have tried to contact the store manager several times and were told he would call back since he was working at another location. So far no one has attempt to contact us. See picture in comments. read more

Palio's Pizza Cafe - Pizza Near Me - Cross Roads, Texas

I called three times today to speak to the manager. I left a message each time and asked for the manager to call me to address a serious concern. No call back! This shows a total lack of carecustomer service. If they don't care about customer service, I will not go back to that restaurant. Other Palio's locations have been great. This is very disappointing. read more

I placed an order for pick up and when my husband got it home it should have been thick crust but it was thin. When I called I spoke to a young girl that didn't seem to even care that my order was not put in right!!!! Very disappointed in customer service and putting in my order correctly. read more

Pretty good place to eat! Food was great! Service was good too! Nothing wrong with this establishment!

We were really impressed. Our lunch was great. The restaurant is clean and the food was delicious. We drove the 6 miles from Denton and will be back. read more

The baked wings are awesome, highly recommend. Also try the shrimp Alfredo, it was amazing

I absolutely love this place. If your the kind of person that doesn't like "pizza" you should give this place a chance. Completely different then your standard Dominos, Pizza Hut, etc. The pizza here is not greasy and everything tastes fresh. I personally love The Graces Alfredo. read more

Palio's Pizza Cafe - Grace's Alfredo - Pizza Near Me - Cross Roads, Texas

See all

I'm a little surprised by the negative reviews. I have always found the food good and the service excellent. As a teacher in the area, I sometimes happen upon the occasion that I can get away for a longer lunch. The lunch specials at Palio's are excellent. I get the Pesto Chicken Sandwich and it comes with chips, a salad, and a drink. It comes out to about the same price as a Subway sandwich meal, but the food is better and I get more. I can't think why people feel the need to complain, but to each their own I guess. Oh, and the pic on the page proves: they do have bathrooms... read more