Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

I was able to get same day air conditioner service. The team described everything they were doing…read moreand helped me understand my options. Really grateful for you guys!!

I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

This is my new go-to HVAC outfit. I have had nothing but good experiences! I had problems with…read morethe HVAC not working at a house I own and after another outfit failed (expensively) to fix it, Nestor came in and correctly diagnosed it as having a dirty outdoor condenser unit, aside from just being old. They cleaned it out and it worked for a year. Then it failed entirely and they gave me prompt emergency help despite it being the weekend. I had them replace it with a new heat pump version. Nestor gave me great knowledgeable advice about the options and how to navigate the 2025 change in the refrigerant regulations. Very competent and very competitive rates!

They indicated their pricing up front and asked for the information they needed in order to provide…read morethe best service.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

My husband was a well respected contractor and always kept A.P.Matthews on speed dial. When he…read morepassed away recently I was glad to have his wisdom as Matthews has showed up for me routinely and on an emergency basis, sometimes within the hour. Paul L. is a blessed sight as I know he will quickly diagnose and solve any issue, all with a friendly, helpful and welcome personality. Unlike many HVAC contractors, their priority is solving your problem in the way you need it solved, whether it's keeping older equipment functioning, or offering solicited advice on upgrades. I have sung their praises to my friends and neighbors who have all appreciated the same responsive, knowledgable and reasonably priced service. Thanks to all the team at AP Matthews and special shout out to Paul L.

Alway the best. Just completed a HVAC & gas boiler replacement. Great team. They are thorough & do…read moreterrific work! The price was reasonable as well. Thank you

Rick is very personable and goes the extra mile to accommodate his clients..Moved his schedule for…read moreme today and came over with a helper to fix my water pressure...Makes a huge difference when you get someone that its called customer service...Beyond that though he knows his business...he was able to immediately able to diagnose the issue and fix it... More than Highly recommended...

Rick was out on to my home on a Thursday to top off coolant. Paid him for service. Due to a fraud…read morealert on my bank card, the bank didn't cash the check I gave him. He proceeds to come back to my house prior to talking to me and pulls the fuse on my ac unit. He never told me this, I figured it out on my own. My wife and small child were home in a 90 degree house all day. The house was so hot, all of the smoke detectors went off. All he had to do was knock on my door or talk to me. This guy is a clown. Search elsewhere for hvac service. The payment was rectified the following morning

My husband contacted HVAC Direct Heating & Cooling after normal business hours concerning our A/C…read moreunit at our personal residence was ONLY blowing warm air!! Now the previous evening, my husband contacted a large local competitor to check our HVAC system. Technician from local competitor came out and looked out HVAC system, didn't test any components and stated "our compressor was locked & leaking refrigerant and quoted my husband $6k to replace it or we can purchase a brand new HVAC system for $25k!!!" (NOT TRUE!!!). The tech even left our outside power switch unplugged so we couldn't test the system!! SMH!!! We won't contact them for any service ever again nor recommend them to any neighbors, friends and family!!! Joe K, Service Technician at HVAC Direct Heating & Cooling contacted my husband within 20 minutes of him contacting the office the next business day and scheduled a visit that evening. He came out to the house, checked the compressor and quickly diagnosed the capacitor as the problem & replaced it. And Joe K. even showed my husband how he diagnosed the capacitor as the issue NOT the compressor leaking refrigerant as stated by local competitor!! No refrigerant leaking at all!! Compressor in good condition!! In addition, Joe K., checked the wiring, fan, all associated parts and cleaned our a/c unit. No issues at all!! Just some cleaning needed!!! HVAC in excellent working condition AGAIN!!! In addition, he checked our furnace, cleaned some our internal components and showed my husband some DIY things to do to maintain our HVAC system throughout the year!! Amazing work & Professionalism by Joe K!!!! I returned home from business travel to a COOL & COMFORTABLE HOUSE!!! ALL Work completed in an HOUR!!! (less time than the large local competitor spending 2 1/2 hours trying to sell my husband a new HVAC system)!! Joe K. was amazing, excellent communicator, knowledgeable and very professional!! Highly recommend HVAC Direct Heating and Cooling!! Great Pricing for Service Plans & Parts, Excellent Technicians!! You can't go wrong with Joe K. & Scott at HVAC Direct Heating & Cooling!! 5 Stars*****!!!

The A/C at my office was not working and I couldn't keep working in a sauna. I called the main line…read moreand Scott came out, same day to troubleshoot and diagnose the issue. By the end of his visit, he had refilled the freon in our rooftop unit. His price was good and the service was quick and efficient. I'll definitely call again if we need other HVAC services! No one asked me to write a review, but I wanted to share this experience.

Did not fix problem in one faucet. Overlooked a kinked hose which is the likely culprit to low…read morewater flow. Left faucet handle out of alignment. I'll have to bring in another plumber to get this resolved. Because I'm not going to pay another $600 to fix what wasn't fixed first visit. This work was not worth the $600 charged. How do you miss these things? He was trying to up sell me on other service. So I couldn't get him out quick enough. AVOID THESE CLOWNS. What should have been a $300-400 at most repair they originally asked $890. I should have paid the $40 and told them to get the hell out. Reading these "rave" reviews it's clear they paid for the reviews.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

PENDING FURTHER RESOLUTION: Finally got in contact with them and they replied to my calls. Will…read moreupdate again to see if they will charge me for a pump out of the fuel oil they filled my tank when my account was cancelled months ago and resolve the charges they applied will be dismissed. Still have not scheduled a pump out as of today after contacting them a few days ago. The email address I've been using they said the person is no longer with the company for months and yet I received no return email message saying the email address was available. Raised the star rating pending further complete resolution. At least they respond to these reviews and leave contact info, which is the same that's on their website that I used and received no reply. I was able to connect via phone call and email just recently.

I would give a zero if that were an option. Like another customer, we lost heat and hot water on…read more12/27-12/28. We called many times and left several voice messages that were never returned. Finally got through by clicking "new accounts" option and set up a tech who arrived around 9:30 pm. He did nothing except tell us that our tank was empty and the gauge was stuck and poor enough oil in to make it through the night. He reported that they had a shortage of drivers and apparently our oil was never delivered. Fool me once! He left. Called Griffith the next morning, unable to reach anyone, left messages, etc...the beat went on for about 1 hour, and I called Murphy Oil; someone actually answered the phone, set up an oil delivery for the next day, and told us what to do to get through that night. BTW, for anyone reading this, she told us to buy about 5 gallons of diesel fuel and pour in. Murphy arrived as scheduled and filled the oil tank (to as much as we could afford as we were on the budget plan with Griffith, so needless to say, this was a big financial blow, especially over the holiday). Moving on, I called Griffith again to cancel our contract with them, and the woman asked, "what was the reason" hahahahahaha! She said she would email the final bill. Any bets??