Derek, thank you for the response, however, I can't direct message you back when I wasn't given your contact information. Additionally, I have contacted Panda Express through the website three times and have yet to receive any communication back. Please help. read more

Good evening, Visited this location on 9/1/2018. I am visually impaired and carry a white cane. The manager turned off the dining room lights at 8:30 pm. We told them to turn them back on. They turned them off again at 8:40 pm. I got and asked when they close. The manager said "9pm". I told her then the lights in the dining room stay on until 9pm. Your store manager does not care about their customers. She wanted everyone out by 9pm, so she didn't have to pay anyone any extra. read more

The service at this, I don't even know if I would call it a restaurant! Was horrible. Waited for 10 minutes before they took our order. and on top of that had no signs anywhere telling us that there was no dine in. and an excuse its for people's safety it's so that those workers can mess around and not be watched by customers. read more

Very poorly managed location. At noon on a Saturday, they are out of brown rice and super greens, with no plans of making more. I left and told them to forget the whole thing. read more

This Panda Express is much like the other stand-alone Panda Expess locations. As it just opened up on 3-31-17 there are still a few bugs that need to be worked out. Some of the workers behind the counter were a little slow as the person I would assume to be crew chief/manager had to keep reminding one particular guy to get something done (open a box and stock something. The food was good. It tasted as I would expect it to at a Panada Express. The food was hot and the service was amenable. The interior is airy and modern with both reg and bar height tables. There are two tvs on the dining area but there seemed to be some troubke wuth their satellite service. This location is more convenient to get to than the location in the Great Lakes Crossing food court. It is also quieter, has outdoor seating and a drive-thru. This just negated one of the last reasons to go the mall for lunch. I can only guess that the place will get better as the crew gets more experience. read more

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My daughter loves the Honey Walnut Shrimp. The Orange Chicken is the best! This is our family's go to place for Asian fast food.

they are pure lazy! always closing 2 hours early! food don't ever be right, needs new management!

Clean and fast. Sometimes gets busy, but always decent food. Orange chicken is always a good choice.

This terrible location took a whole hour to get me my food. I ordered online and the building was closed and I had to go through the huge line to get my food. Would not recommend, very slow workers. read more

If I could rate this review a 0 stars I would!!! F*ck this place do not eat here unless you wanna pick hair out of your teeth from the staff. I used to love this place and now forever developed a hatred for this specific location. Oh and don't expect anyone to pick up the phone to give your complaint. I'll be going back to the store to return the hairy food to its rightful owner. read more

At Great Lakes Crossing Outlets they only have one cashier and server plus if one of them have their lunch break there'll be just one person serving and checking out. 2 employees are NOT enough at this rest during weekends. read more

We placed our order, in person between 3:00 and 3:30pm. Worst meal ever. Chicken pieces were fatty, tough, all dark meat. More coating than "meat". The "egg rolls", if you can call them that, were mushy with a milky filling. I give Panda two stars here because the noodles were alright. read more

Awesome food and service awesome people good food loved it so much people so friendly and the food wa shot and amazing

Do not waste your time. First and last time I will ever go to any Panda Express. Their carry out system does not work. Customers are kept in a 6x8" vestibule (5 separate people). There is a bell to ring but no one answered for 5 minutes, seriously. Employees repeatedly ignored the customers verbally hollering into the restaurant (entrance blocked by table due to Covid) for the full 5 minutes. Employee finally came and took out our names. With no acknowledgement of the time we were all ignored. By this point, I could care less whether the food is ok not or not. Horrific customer service kills a business. read more

Slowest drive thru I've ever experienced!! Sat in line for 28 minutes from time I pulled in to receiving my food!! Won't be returning

@Mell K. Its kind of upsetting that you did not care to put Panda Express side of the story with your review. The manager offered you 10% off and also a free drink to compensate what we did not have available that night . But thank you for your review. read more

We ordered take out honey walnut shrimp and teriyaki chicken. The sauce they gave us on the chicken was orange chicken sauce and the wrong shrimp. The manager even made uneasy faces while watching the employee refill the teriyaki sauce with THE WRONG SAUCE! read more

Worst Panda I have gone to. Every time I go I have to wait for the food I like. Today was the worst. We went at 11:30 am. I asked for brown rice and was told it wouldn't be ready for 40 minutes. They had been open an hour already and there was still a 40 minute wait. I spoke to the manager. He said he had car trouble so they opened late. I said this is the worst Panda Express and he said, Yes it is." It is sad when the manager thinks it is a bad restaurant too. read more

I love my Chinese food! Pretty similar to other Panda's around, staff was efficient and food had lots of flavor. Yummy!

The wait was a little too long as there was only one person taking orders inside the store. I ordered the Beijing beef, which was good, but the portion sizes are a little smaller than I remember it being in the past. The place was relatively clean. Overall, it's Quick Asian food. Probably will do Drive-thru next time. read more

The side order "veggie" is horrible. The cabbage is so rough! Broccoli looks so yellow and old. Very different from the same order I took from the Rochester Road Panda Express. I will not come back to this Panda Express any more. read more

Food was great as always, employees did not seem very happy to be in their place. Had to wait several minutes for one of them to acknowledge us, but one they did everything was okay. read more

Have no idea how this place only has 3 stars but the people there are really nice and the food is phenomenal

I like this Panda Express they have more flavor and better taste than others. Will recommend it.

This place just isn't the same anymore...the food used to be hot and fresh, rice was awesome! Their "new" serving sizes are so skimpy it wouldn't hardly feed a child. They will barely give you one scoop of an entree and sometimes less...Whoever cooks the rice now is ruining it, it's clumpy, stinky and crunchy somehow? Step it back up Panda. I would always choose this over the Great Lakes mall Panda, not anymore...Very disappointed in how this place has turned out. Me and my husband come here frequently, might be looking for a new place. read more

Very happy with my visit:) I actually go quite often now, depending on what time of day ( lunch hour is busy expect to wait ) there is always awesome food and great employees on the job. Everything seems fresh and I have never had a problem with service. I dont mind a small wait if they are busy because this food is phenomenal. read more

This is a great restaurant! I'm a huge fan of Panda Express in general, and this restaurant in particular is great!

Orange chicken is the best! And the staff is super friendly. Best location in south east Michigan!

I have gone through the drive thru twice and the first time it was extremely slow. Today it was pretty quick, but my food did not smell good and the beef and broccoli smelled, was discolored, and did not taste right. However, the orange chicken was great. read more

This place just unbelievable every time I try to go get a meal they either short staff .... or there missing food cuz it's not ready every time I work in mall go to eat there alllways tell me u have to wait 10 or 15 mins for something els too be cooked like it's a fast food resturant why do I gotta wait every time for a meal so I said no more the Managment is poor service sucks .... deff not going back ever there is other places that are much better that I started going to. . But guess the panda corp don't relly care abt the reviews so since they don't care guess what u gonna go out the business soon why cuz you don't know how to treat people . Goood luck but if I was you I wount get from here anything last and first time . read more

45 minutes before closing and requested the family feast. I was told they didn't have enough and weren't making more. Went somewhere else. Ridiculous. read more

Very rude staff! Ziyi took 4 orders on drive through before even looking at us or telling us to please wait. Restaurant was trashed. Took 20 minutes to get food. They all had attitude when I asked the food be fresh. read more

Very nice place, lots of staff to help get you in and out...we were there around 11:15 AM (start of their lunch rush). Both mine and my buddies food was cold. It was good, but all of it was cold. Other than that no complaints. read more

This place is pretty convenient, but you have to know what the funk you're getting yourself in to. If you're like me, you have a very narrow understanding of the term "portion control." Which means you better be ready for a nap after going hard on the panda. read more

3 stars is harsh to give to my favorite restaurant, but the wait was unbearable. I'd say it's smarter to go into the Panda inside Great Lakes Crossing. I was informed this was more of a fast food chain, but this place was quite slow. If they run out of the certain food you want, they have to completely stop and make a new batch, which takes them about 15 minutes after you request for it. The food was great, don't get me wrong, but the service was very slow read more

Never ever are we coming back. Third visit where you ran out of food 30 minutes before closing. What restaurant runs out of food. You are horrible managers read more