Hard to write a review about fast food, but food - good! Service - friendly! I tried the new BBQ brisket dish and tho it was ever so slightly (very slightly) dry, I really enjoyed it! Employees were very friendly especially considering how busy it was (lunchtime on a weekday)! Typical fast food type interior but neat and clean. read more

Panda Express - Bbq brisket - Chinese Near Me - Downey, California

Don't order online, they will cancel if you use any reward or promo as the store wants to maximize its profits. You get no notification so when you show up they just offer for you to pay full price. If your online order goes through, they give the stingiest portions out of any location. Orange chicken too many pieces lack the chicken and only had the battered piece. Go to another location. They visibly show their hate and frustration during dodgers season read more

I like coming to this location cause it's always busy here so you know the food is always fresh. They always have a lot of staff and the food comes out fast. Plus with the dodgers home wins you can't beat that deal the next day. read more

Panda Express - Honey walnut shrimp Spicy orange chicken Chow mein with power greens - Chinese Near Me - Downey, California

See all

Food was fresh and tasty but customer service was lacking. As we were trying to order, the worker taking our order kept walking away and we had to keep repeating ourselves. It was pretty annoying because we said it like 3 times and every time she would walk away and do something else. read more

Omg the noodle were dry like leftover and sweet and chicken was harder then a rock. I will never go there

Tried ordering two take out trays online but was unable to. We went in to the restaurant and Martin made sure our order was taken care of and prepared in a timely manner. Thank you for your great customer service! read more

Ordered a plate with orange chicken and shrimp and I asked if they had any chicken egg rolls to add on the side, which was a 5 mins wait, when I got home I noticed they didn't add my orange chicken, so I called the restaurant because I was charged for it on my receipt and when I called I was hung up over 20 times in a row, lack of service and maturity on the restaurants side, I will never order from this place again, stealing peoples hard earned money smh read more

Panda Express - No orange chicken - Chinese Near Me - Downey, California

See all

Been to this Panda many times and today they paid more attention to only orders than they few in-store customers. Ordered a cub meal for my wife and got more greens than orange chicken. Also the fruit they give is freeze dried apples (awful ). I ordered 2/2 and 2/2 rice and noodles with green bean chicken (almost all green beans) and honey chicken. 2/2 way thru the green beans I came across some that were partially frozen! Also ordered a chicken egg roll and it was the last one in tray and looked old. I'd have to wait 20 minutes for fresh and couldn't wait. Cost was reasonable and restaurant looked very clean. read more

Always a great experience with this Panda Express yeah sometimes the orange chicken is a bit stale or you get some stale peices of bejing beef but that's part of the Panda Express you can't complain when you pay $6-$7 with the DODGERSWIN coupon on the Panda Express app! It's about worth it for a 2 entree combo I don't understand the unjustified hate it's not justified shout out to the employees at this location they're always fast and nice! They deal with so many customers every day so it's nice to still have good service even tho it's busy! Great vibes here always! read more

See all

First the order taker just saying anything else over and over is annoying AF... no eye contact just anything else anything else!!! TF.. Then the Quality of food .. It's RIDICULOUS the way the food looks .. over cooked dried out and empty pots.. I was there between 8-8:30pm on a FRIDAY night .. never AGAIN will I pay almost 30.00 for 1 BOWL AND 1 plate .. and food was hard and NASTY ... orange hot chicken chicken breast with no green beans was old as fuk.. and the honey walnut shrimp batter only no shrimp inside .. RIDICULOUS and PANDA EXPRESS has made a fortune off us the consumers and now serving shit food.. same as with ALL the others .. But I'm done never never again .. and most DEFINITELY will not be recommending too nobody!!! read more

This particular location is always busy! The food is good and fresh all the time, no complaints there! BUT they advertised a $5 combo dinner today because the Dodgers won yesterday and did not honor it! Poor customer service...I had already ordered and paid $12.30 for the meal. It was delicious but they misrepresented and did not make good on the offer. I will not go back. read more

Panda Express - Being beef and orange chicken never disappoint - Chinese Near Me - Downey, California

So tons of my friends all sent me reels about this new hyped up Orange Chicken Sandwich. As a Panda Express fan, I decided to try it since my gf and I love trying new things. Location: Plenty of parking spots. The restaurant is relatively clean and organized Food: I also ordered a bowl with Chow Mein, fried rice, and Beijing Beef. The bowl was below average and the fortune cookies tasted different than other stores. The Orange Chicken Sandwich tasted more like a Sweet N Sour fried chicken Sando. It didn't taste like Orange Chicken. If they were to substitute the fried chicken with the actual Orange Chicken entree, it would have been much better. The buns are good and not too dry. It's not a bad sandwich but it's not an OC Sandwich... it's a bit overly hyped up tbh. read more

Panda Express - The hyped up Orange Chicken Sandwiches - Chinese Near Me - Downey, California

Don't order DoorDash from this Panda. They gave me the absolute scraps. Orange chicken tastes like it had been sitting around, it was chewy and awful. My noodles were missing and they only gave me 2 chili sauces, with a $50 order, are they serious, they knew what they were doing they just didn't give af. Plus I've been inside that panda and they're always rude. Learned my lesson won't go back there. read more

Ordered online today pick up at their Downey location. Disappointed with the taste. Food taste had declined. Their so-called fried rice is hard. It's like it's old for two or three days but that may not be the case but it taste like it. Chow mein is but tasteful and kinda old with the texture and taste. They are stingy with giving out sauce. Only 1 sauce for 12 boxes of food. Walnut shrimp, u taste more of the flour than the shrimp itself. Will not be ordering Panda Express anymore. Everything has declined. read more

I don't usually leave reviews for fast food restaurants, but this review is SOLELY for the promotional ORANGE CHICKEN SANDWICH. When I saw this location was going to carry this item, I was excited. So I tried the sandwich yesterday and I was not impressed. First of all, the bun was too doughy and needs to be toasted. The second let down was that the chicken patty is not tossed in the orange sauce, instead the sauce is drizzled on afterwards. The other Mayo-like sauce as well as the pickles added a nice touch. Not worth the hype! Wouldn't order it again. 4/10 read more

Panda Express - Orange Chicken Sandwich - Chinese Near Me - Downey, California

See all

Ordered online and received this, portion is noticeably less and feels I've been robbed or cheated. I work at Panda as well so it's disappointing to see. read more

Panda Express - Broccoli Beef Panda Cub Meal™ - Chinese Near Me - Downey, California

What a horrible experience we had. We walked in and everyone was lined up to get their food at the buffet line, the servers put the food on the plate for you. You can order 1 protein with rice and noodles or 2 proteins. Everyone was so close together, no social distancing at all. The same was true for the tables, we tried to stay away from others and sure enough someone sat a foot away at another table, no mask. The staff has masks on but they did not insist that the people in the line had them on. Just gross. We get our food and the card reader was dirty and did not take my card. I used another and it worked and I had to clean my card with a wipe I carry in my purse. You get your drinks from the fountain area which was not cleaned and had napkins and straws around it, again, gross. Our food was hot. That is the end of the good part. The food was so greasy and without much flavor. The egg row was uneatable. The rice was dried out. The orange chicken was terrible. The shrimp was good. To make matters worst, I went into the bathroom and no paper towels. It had no been seen to in hours. My grandson went to the men's bathroom and cut his finger trying to get the empty paper towel dispenser to work. He came back to me bleeding. We will never be back to this one or anyone. I have no trust that they care about Covid, cleanliness or their food. Goodbye. read more

See all

Usually this place is hit or miss in terms of proportions & vibes. Especially for takeout orders , portions tend to be smaller or even sometimes when ordering at the register . Not the most personable staff read more

Panda Express - Build Your Own Plate - 2 Half Sides - Chinese Near Me - Downey, California

Came to pick up my order I made on mobile when I picked it up the girl at the register asked for the name and than asked for the full name and than asked for my phone number . That was so unnecessary especially for a dam rice. She was so rude I wouldn't recommend coming here. Panda don't have employees like this. I'll make sure to get a hold of the district manger. read more

Ordered from Uber eats , plates were skimpy.. usually there's enough for later, however I found a hair in my food! Totally lost my appetite after that, it actually went in my mouth . Probably will not eat here again read more

Panda Express - Hair on top with broccoli. - Chinese Near Me - Downey, California

The doors have been locked for the past week and they will not allow anyone in. You can only order online. When you pick up your order, you have to knock on the door, and someone will hand your order out to you. Today my coworker told me she had a baby mouse in her food last week. I wonder if that is the reason they're not letting anyone in.? read more

Extremely rude!! I went in (in a hurry) to pick up my online order and was questioned thoroughly about whether the order was indeed mine by both an older asian woman and a younger Hispanic man. The male was rude after I informed him that the drink was not mine upon him picking one up while holding my food. Major attitude. They proceeded to ask my phone number for the order and told me the one I provided was incorrect-- I have ordered on the app at least 4 times within the last month and this telephone number verification was no or done anywhere else. I proceeded to show the lady my order ON THE APP, and she still hesitated to hand me my food. Very disheartening. Won't be back. read more

The closing time was at 10:30 we got there on Sunday at 9pm and they were already cleaning. They didn't have any orange chicken or fried rice they still had an hour and half . We had just gotten back from our trip and wanted some Chinese food. We still got one plate and it was cold I guess they wanted to leave u expected more. The ambiance was ok read more

Don't place online order. It's better you walk in. The portions are not the same. I don't understand why they do this. This is the second time this has happened. I gave the online ordering a second chance but never again. If you're going to spend money here, walk in. All I'm asking is the portions be the same where I'm standing across from them or not. read more

I love this location and when I came by the other day a manager named Martin helped my family and I order a catering dinner an hour before closing. He sat us down at the tables and took our order and gave us recommendations. Super helpful and was a life saver for a last minute family event. read more

I ordered the plate. The amount of the 2 sides were less normal. I wonder if the reason due to the special promo of DodgersWin the regular price is $10.99 the promo I paid was $6 plus tax read more

This review is mainly based on the wait. So many orders are coming in from the delivery apps and at the moment I'm see 19 people waiting in line to place their orders. All of these takeout orders from the apps are being done while the customers wait to be helped. I myself stood in line for 27 minutes. That's a long time. Hopefully they cam figure out how to balance this issue to better serve the guest read more

Panda Express - The long line of people - Chinese Near Me - Downey, California

Incredibly long lines with only one person taking orders. Manager only came out to help once the line got insanely long. And for my sides they give incredibly minimal servings. 5 pieces of Beijing beef and 5 pieces of orange chicken. Not worth the money that you pay for. At least this location not worth it anymore. read more

Panda Express - So much chow mein and rice but 5 pieces of beef and 5 of the orange chicken. - Chinese Near Me - Downey, California

The worst Panda we've ever been too. Service was fine. The place was clean. But the food tasted awful. The orange chicken was hard and chewy. Tasted like it was yesterday's chicken cooked again. The chow mien had a weird after taste. We usually love pandas food but maybe it was just this location? Won't be back read more

We went today to get some food and and the manager CINDY she gives us a bad attitude and aggressive respond went we order the food we understand people have a bad day or stresing days but you don't release that to a Customers i believe she need to be more trained to handle the stress at work went is busy days read more

Panda Express - Chinese Near Me - Downey, California

Horrible customer service. Didn't even say hello just asked what I wanted. The girl with glasses checking people out was not personable or anything just was fast to throw my food at me. Didn't ask if I wanted any sauce and just seemed like she couldn't be bothered. She surely asked the male patron about the sauce he wanted. This location needs to do better in training staff read more

Ordered online. 7:25 pick-up time. Based on past failures, I showed up at 7:40.... Either my food came out and the first employee didn't know how to spell my name when she was checking names on the completed orders or it came out at 7:45 when I was called up. Please, consider these excuses as your own personal learning curve and adjust as needed based on the amount of food you ordered along with the day of the week. Note: I ordered four meals because I would rather reheat the meal in a couple of days and experience rubber noodles, than go through this "fluster cuck" in the same time frame. read more

Panda Express - Chinese Near Me - Downey, California

See all

I wouldn't have to give places one stars if they would just get it together. They gave me old Chow Mein, right when they put a new batch out the next minute and didn't ask me if I wanted any. This place that, i told them today that I asked if and when they putting more beef and broccoli out and they completely ignored me and when I asked the girl if she heard me at all she said no. So how would you know if I wanted it or not if you put the container to the side passing it on. I tried to be polite and all but they made me look like the bad guy without apologizing. And then I tried to use a coupon for this location in particular and was told I could not use it WITH attitude. They need better communication skills and to be nicer and happy there. Even the manager changed the order on the screen and still did not talked. I did not thank them at all the last try. Place just got worse over time. It was okay 2-3 years ago, but that was then, this is now. Lady, gave me no napkins or utensils or condiments. At least, I got my fortune cookie I guess. Honestly, never coming back again. read more

Panda Express - My order. And no condiments or silverware or napkins. - Chinese Near Me - Downey, California

See all

OK irritated because obviously no one knows what happens in peoples lives, but I did have a 30 minute today and I was ready to be served, but the lady ends up taking a big order before mine and I just wanted a bowl so another lady comes and helps me she's wearing black shirt so I assume she's the manager of the store so she helps me out my food but then again I'm waiting at a register and it trips me out that aren't you a manager and can't she just open another register if I'm just paying with card read more

Got a 3 item combo, waited for the 3rd item orange chicken to come out and when I got home to eat my meal I realized they half filled my 3rd item container. I got half the amount of orange chicken I would have gotten in a plate. Very disappointed when trying to feed a hungry kid and family. read more

Panda Express - Chinese Near Me - Downey, California

So I am going to disagree with others. I have been coming to this store since it opened. It was our go to place after we did Meals on Wheels for our city. Things changed during the pandemic but these people fought hard to keep their store and quality up. It was not easy. The had to have a very limited menu to keep rolling but they did it. The pandemic killed our Meals on Wheels though. When I read comments I suspect many of the problem were with delivery drivers. I have yet to have problems there,,, but I go in to order. I do not ask for delivery. I see the food. I see their work. I see they are short handed as many places are now. But they do their best. If I had a critique of THIS store it would be many times when Panda states they have a new dish, if it involves chicken ,it is not there. But I can deal with that. Other than that, it is typical Panda food. Yes sometimes you have to wait while they cook a new batch of what you want. So yay ! read more

I ordered online on March 12th to pick up. I ordered 2 bowls - one broccoli beef with chow mein and one Beijing Beef with fried rice. The portions are really skimpy. I'm not a big eater, but I don't think it would hurt for them to serve decent sized portions. PLUS they only gave me one fortune cookie when I ordered two bowls. read more

Not the first time they confuse my bowl with someone else's and didn't want to give me the correct portion of noodles that they failed to serve me. Ended up having to eat something I did not order nor want Better off driving past this place and going straight to Porto's read more

This is the worst set up ever !! I ordered my food online at 1:40 pm and was told it would be ready for pick up at 2:30 pm. I've been standing in line for 25 min & ever body that was in line with me has gotten their food and left. Other people who came after me have left. There is no organization or order !! People just stand around !! There has to be a better set up this was absolutely ridiculous. Just got my food 28 min later. With all of us trying to be socially distant , it just really makes no sense for 6-8 people standing in line at any given time. There just has to be a better way/system ! read more

First time at this location and I will never return. Truly disappointed by the undercooked food, small portions and the fact that their food gave me stomach pain for nearly a week. I hadn''t been able to eat anything, only fluids and came here to review in hopes of saving someone else the pain. One star because you have too. Had the honey walnut shrimp, undercooked. Mushroom chicken or should I say vegetables, undercooked. And chow mein, which was also undercooked. Every other Panda Express i have gone to has shown consistency in preparation and portions. Both, the cooks and servers need to be re-trained. read more