The service was excellent. Every staff member was friendly, efficient, and clearly working with purpose. It had been a long time since our last visit, and we're glad we came back. Despite the steady flow of customers and online orders, we only waited a few minutes before being served. The food was fresh, and there were plenty of options to choose from. We decided on two plates, each with two entrées and a side. The first plate included double orange chicken with fried rice, while the second featured Kung Pao chicken, teriyaki chicken, and super greens. The portions were generous, especially the teriyaki chicken, and we definitely had leftovers. Overall, it was a great experience. read more

Panda Express - Double orange chicken + fried rice - Chinese Near Me - Germantown, Maryland

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This review is for takeout experience. Seamless pick up, parking available all around the street or there is parking area on the back. Lunch line seemed to be long but I'm glad I ordered online for pick up. Ordered Big Plate with choice of 3 entree and a side. We did the new hot orange chicken (good spicy w dried chili), broccoli beef, black pepper sirloin steak w 1/2 side white rice & lo mein. For easy quick Chinese , panda delivers. :) read more

Panda Express - Pictured: beef broccoli/ hot Orange Chicken (some already eaten ..lol) - Chinese Near Me - Germantown, Maryland

I've been to all of the other Panda Express in the area and this is by far the worst one, first the line was out the door and they had one person doing the inside ordering second the serving portion was not good at all I had ordered a bigger plate and they gave me a plate portion I usually go to the Frederick or Westfield Montgomery location and have not had any problems, the food it's self was not that good does not taste as good as the other locations, will never go to this location again read more

I love the food, and I am sure the cooks in the back work hard making it. It's fresh and delicious, but the service at this place is terrible! It's not too hard to put simple food on a plate to go. read more

Panda Express - Chinese Near Me - Germantown, Maryland

Every so often I get the craving for Americanized Chinese food and that only allows me one place to get it from. I was on my way back to the DMV when I had that urge. I'm not completely familiar with every town and neighborhood in the area so I had to do a search for this. I punched in looking for the closest one and it brought me here. It sits in a very nice area and I was surprised. I thought I was getting a drive thru location, but this is in like a town square so I had to park and come in. When I did enter the store, I wasn't even completely through the door and I was being greeted. The staff behind the counter asked me how I was doing, and not to just ask me how I was doing, she asked as if she really cared and held a conversation with me. I went through the line and got a plate; fried rice, orange chicken, and honey sesame chicken. Getting it to go with a drink was easy as can be. My vehicle smelt so good on the way home that I couldn't not wait to eat this. Food was spot on and it held up on the remainder of my drive home. read more

Worst customer service EVER! I placed an Uber Eats order for pickup. When my husband went to pick it up they had given my order away to some random Uber Eats driver DESPITE my order being a walk in, pic up. When I spoke to the worker she flat out REFUSED to remake my order despite my order being for pickup and them giving my food away. Then told me I would have to buy it again, call customer or leave. I will absolutely never patronize this franchise again. They completely ruined my evening. Gave my order away after it was paid for then refused to replace the order they mistakenly gave away! read more

Used my birthday rewards to grab food here. This location seems cleaner and better run than the Montgomery Mall one, but its a franchise so they should be similar. I know this is Americanized Chinese food but it's pretty meh. Portion sizes were decent and prices haven't gone through the roof yet, but there's really a lack of flavor in the mushroom chicken, tofu eggplant, and beef broccoli. The spicy orange chicken was OK, but let's be real, anything fried with a sweet sauce on it is usually good. If it wasn't for the app rewards, I wouldn't come here; too many really good Asian places to eat in MoCo. read more

Overall the food was very tasty. I did not enjoy the Beijing beef but otherwise everything else was good. The service was somewhat slow, but the staff were working as fast as they could. The environment felt crowded, but overall it was what I expected read more

Used to order food at least 3 to 4 times a week! I spent large amounts of money within the last year! A few employees there at the time were great! Other employees always resisted when asked to make our portion size of food more than one " little spoonful!" Had to always wait for fresh food to be made! Final decision was when my fiance ordered mushroom chicken to go, and when we arrived home, her food had "human hair" in it! I wrote a report to Panda Express Corporate! The only thing I received was a coupon for one free "small entree!" Will probably never eat at any Panda Express and will not refer them to anyone! Very disappointed! read more

If you order from here, rethink it. As someone who often orders food online and picks up, for Panda Express this location to do that is one of the worst of fast food I've ever experienced in my life. The last 3 to 4 times my family has ordered to pick up. We have had to wait anywhere from 20 to 40 minutes after it was supposed to be ready to get our food. Tonight it took about 30 mins. They only started the order after 20 mins of waiting (20 mins AFTER it was supposed to be ready) was because my mother who was inside told them we'd cancel the order if we didn't get in a timely manner. They were then able to complete our order within 10 mins. There was no less than probably 15 people who had ordered (in store & online orders) who were waiting for their food at a time at any given time during this whole ordeal. We placed the order at 7:05 and got it finally at 8:02 when it was supposed to be ready around 7:32. The only the reason we got our order when we did, ABOUT A HOUR AFTER WE PLACED THE ORDER, was because she argued and wanted to get her money back. Otherwise it would have been longer. I understand this is a popular place to eat, my family loves it that's why we come. But If a location can't handle the amount of online orders it gets then they need to pause them when they get too busy, other restaurants and fast food places do it. It would have been quicker to place the order and drive from Germantown to the Montgomery Mall location and get back home than going to this location. I love Panda Express and I usually don't do negative reviews. I have worked in food service before so I completely understand it gets hectic but this was ridiculous. read more

11/2/21 Food/Menu: The food at this location is on par with other locations. After many visits at various locations, I just discovered today that you could order half and half of the side choices which include: Chow Mein, Fried Rice, Mixed Veggies, White Steamed Rice, and Brown Steamed Rice. I ordered a bowl with half Chow Mein and half Fried Rice and Honey Walnut Shrimp. There is an additional premium charge of $1.25 for the shrimp and Black Pepper Angus Steak. I enjoyed my bowl, however, the walnuts seemed hard which led me to believe it may have been overcooked. New on the menu is the Family Feast which includes 3 large entrees and 2 large sides which serves 4-5 people and pricing starts at $29. Service: I was warmly greeted with a welcome upon entering. The associate greeted every patron with enthusiasm which I could hear in her voice. Parking: There is street parking and also an underground parking garage around the corner which is open from 6am to 12am everyday until the work on the top deck is done. I was confused how to get out to the elevator as there was signage on the door that said Rodgers Consulting. Apparently you go through those doors to get on the elevator. Level 1 is for all retailers and the consulting firm is on level 2. Just thought I would point that out in case anyone gets confused. Lol I enjoyed my lunch overall and the quick and friendly service. I would definitely come back. read more

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My friend and I wanted take out and I wasn't feeling subs I decided on Panda Express. We all know its not real Chinese Food. My favorite entree is the Honey walnut shrimp. For some unknown reason its $1.25 surcharge for this. Okay, Ill pay it.. maybe it goes towards Panda research or something, but, mannnn!! They stingy!!!! 7 whole shrimp!! Its expensive!! With tiny walnut pieces!! The shrimp is tasty. Basically the only decent part of my meal!I got greens which was utterly dreadful!! The rice is always dry and mushy. The rice noodles is a mess. So I noticed as I was waiting for my order that all the food came in ziploc pouches. My greens was a mess was mostly broccoli stalks and core pieces from the cabbage. Employees are decent. Not friendly or rude but basic customer service skills. I would rather support mom and pop Chinese restaurants. Its too expensive for what you get. Avoid avoid avoid. read more

Panda Express - My remnants of my greens. Not good. - Chinese Near Me - Germantown, Maryland

This place has gone down drastically year after year!! From burnt food to wrong items in order, it's too much and not the quality that it had in the past. Not to mention paying 6 bucks for a extra small container that literally only came with 6 shrimps, if that read more

Panda Express - Walnut shrimp - Chinese Near Me - Germantown, Maryland

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The food has gone downhill, smaller portions too. But Joyce is the star employee. So nice and friendly!

Will always love and crave orange chicken from Panda Express. This location had efficient service and a good amount of seating. I got the bowl with chow mein and orange chicken, and it was delicious! Tasty and oily, but inexpensive and always hits the spot. read more

I always liked panda. Everything always tastes the same at most of the panda's for the most part. I normally get the half and half and double order of orange chicken but this time i ordered orange chicken with Beijing beef and my usual half and half. Tasted good and nothing really bad to say. Thanks panda :D read more

Panda Express - Build Your Own Plate - 2 Half Sides - Chinese Near Me - Germantown, Maryland

Worst experience ever! They refused to give a cup of water for free like all restaurants. Worst Customer service, very rude and speaking about a paper cup to get water is $2. Stop Charging $2 for a cup of water. Water should be free!! I will never eat at your restaurant again. Customer since 2014. I received the free cup of water at the restaurant near you and they have the best customer service too, very welcoming and warm. Go ask them for water, BOBAPop gave me water in a better cup than Panda paper cups too. Thank you. read more

I use to love going to this place, till I got really sick ... never again, I almost died from food poisoning well feels like I'm exaggerating but it was pretty bad, won't be visiting anymore Panda Express goodbye read more

I usually don't leave reviews but I felt so compelled to write a review about this young lady! Joyce is the SWEETEST person I've ever met! Every time I get food from there she has a smile on her face with a new joke to tell. She's just so kind, I truly admire that! All the germantown staff are so kind but I had to specifically shout out Joyce! I hope you get a raise lovely, you so deserve it! read more

I ordered black pepper angus beef ans orange chicken and super greens. There was about 4 pieces of angus beef no red peppers or mushroom and the super greens was sautéed romaine lettuce. Disappointed with appearance and serving size of the dish. read more

Panda Express - 3 pieces of angus beef - Chinese Near Me - Germantown, Maryland

Great restaurant. Thomas the manager treats his workers with respect and of course customers: Food was fresh and great Clean tables and sanitary measures are taken read more

I like this Panda Express, as I entered the restaurant I was welcomed with multiple "Helloooooo!" or "Welcome!" greetings from all around. Even got one from the back of the house from someone I couldn't even see! The food was fine and there was no wait which was great. All-in-all the transaction took me only about 5 minutes to get my food and go. I love their orange chicken, I don't know why but there are just some days you feel like eating a nice few bites of lukewarm orange chicken and this was one of those days. The noodles were fine, cold and crunchy thanks to heaping handfuls of cabbage. The orange chicken was hard but warm and surprisingly hit the spot that day. I would say 5 stars for service and 3 stars for food but it's Panda Express. Food isn't going to be phenomenal, it's going to be quick! read more

Panda Express - Bowl, medium drink and a side of orange chicken. - Chinese Near Me - Germantown, Maryland

March 2021 Been to a few different Panda Express locations. I sent my husband yesterday at 12pm to get Chinese food. He came back and they had only given him 4 Honey Walnut Shrimp!!!! Why pay $1.25 extra when they only give you 4!! Very disappointed! (Husband HATES sea food so there is no way he ate the rest) I still can not believe this location. April 2021 Decided to give Panda a second chance because I really like their noodles. Sent my husband again And this time it was WORSE!!!! Still paid extra for shrimp & only got 5 & the noodles? What noodles??!! It was mainly cabbage!!!! So dissatisfied & disappointed! read more

Panda Express - Chinese Near Me - Germantown, Maryland

Good, average, okay Chinese. They're not perfect, but they're consistent. I've only had 1 time where I ordered and the food wasn't good - maybe been sitting out all day. Every other time the food is fine. I always get walnut shrimp - definitely the best entree! I wish they consistently had cheese wontons. But. I have a feeling that's a supply chain issue. read more

Came in during the lunch rush on a weekend and it was (unsurprisingly) very busy. Despite there only being a 20 minute wait, one customer became unreasonably agitated and began yelling loudly at the staff for his long wait and repeatedly shouted at them to "just shut up and do their job", screaming over and over "I don't care, just shut up". The way the staff handled the entire situation was EXTREMELY professional; in particular the staff member serving and preparing his meal. She exercised clear patience, speaking calmly, and respectfully, to deescalating the situation, and continued to help serve other guests warmly. Overall, very impressed with the service and was very satisfied with my food. read more

We've always enjoyed Panda as a quick food option. But never returning to this location. They've established some bizarre "no glass for water" policy - forcing their customers into paying $2 for a bottle of water or a soda. We're a family of 5 that prefers water over soda - but paying an extra $10 is ridiculous. read more

If I could give them a zero I would. I tried putting In an online catering order for later on today but the site wasn't working.It just kept loading. When I called I asked if it was possible to make the order over the phone since the website was acting strange. I was told yes but then he suggested I just download the app and make the order that way. I told him I didn't wanna do that and I would prefer to make it over the phone instead. He then asked if he could call back later and confirm my order since people call in and make orders all the time but don't pay. I was clearly trying to pay right before I called smh. S/O to this location for horrible customer service!!!! read more

This is like your average panda express. Food is standard and normal as always. Nothing special. However, they give you very small portions. I received 4 pieces of the honey walnut shrimp one time... Also, this establishment lacks in organization. When it gets packed, it gets kind of crazy and it takes more than half an hour just to get food. With the mix of online orders and in-person orders, you will wait a long time either way. Service could be a little better. read more

It's pretty decent , but the last time I came here I got food poisoning!! But the service is good!!

I did an online order for a pick up time of 1:16pm. I didn't leave until 1:32pm. Everyone who ordered in person got their food before me. What is the point of ordering online if it is not going to be ready in time? read more

I asked chapstick did not get it. The orange chicken had after taste disgusting. Chow Mein very dry. I guess that's what you get for ordering UberEat Even though I was not satisfied, someone contacted me to discuss they do care about their customers and That's why I changed my rating. Hopefully, my 3rd order will be good read more

We ordered their food through delivery. We have been there for dine in or carry out and they try to fill up the plate with entrees. This time we ordered the bowl of orange chicken and they had maybe 5 pieces of chicken. All rice. When I called the manager she was unsympathetic and told me to drive out - which I couldn't which is why we ordered delivery in the first place. Rude. They cheated us because we asked for delivery probably knowing we couldn't do anything because we couldn't see the food being put together. read more

Despite having a stack of "soda only" cups, won't give cups for water because management doesn't allow it. Must be rough working there

I have been going there for years. I was there earlier today for lunch. I seen the manager their named Robbie having a very inappropriate conversation with a team member. Her name is Lillian. She is a sweet heart, has been there for years. He was yelling at her and talking down to her. He made her cry. Smh.He is VERY RUDE!!!! No one should ever be spoken too in that way no matter where you at. Especially not at work. Definitely not coming back. I feel so sorry for her. I hope she is ok. read more

I came to pick up and order today and noticed one of the employees who goes by the name of Robby being very rude and yelling at a young lady. I believe her name was Lilian. I had no clue why he was speaking to her in such a way but it was very unprofessional. She helped me white my order and was very polite so I was in shock seeing him treat her such a way but it was very embarrassing. I really wouldn't come back to the restaurant knowing that's how employees there are treating one another. read more

I came with my kid today, the chow mein noodle is raw and undercooked like crunchy sticks. I have been eating very regularly in Panda Express for several years now. This is worst food ever and very very har to chew, it almost chocked my kid. The One in cash register is showing lot of attitude, definitely not customer friendly. If you are still planning to be here pick the right time to be here. They don't care what S*** they serve . They just dump it on you read more

Panda Express - Chinese Near Me - Germantown, Maryland

The food quality is garbage and they give you more veggies than proteins and when I ordered beef and broccoli I got 3 pieces of beef and a whole lot of broccoli if I wanted just broccoli I would've ordered it read more

The service was horrible I ordered online was told my order did not come threw by one employee. At the same time another employee says her order here. Clearly, they do not have good communication at that location. On top of that I was told I had wait 10 minutes extra even though my food should've been ready when I arrived. It is mess there will not be visiting that location. read more

Shrimp portion is 4 ? And they ask you to pay extra? Ridiculous. And the soda machine was broken. Pathetic. I won't be back.

Decent place, good food, good service - totally ruined by refusal to provide a cup to drink water from the soda fountain. Hope manager enjoys saving 5 cents to lose ~$20 a month from me. Just can't reward such a bad customer service decision by returning. However, I will change this review to 5 stars if management responds saying they now offer water cups when asked. read more