Really long wait times. Waited 30 mins in line before I had to go, and still not served. They let online orders skip to the front of the line, and will let walk in customers sit in the lobby for a very, very long time. Meanwhille watching online ticket after online ticket come in and get filled immediate in front of the line oout the door. They also like to close early. If you're thinking about later in the evening food, and believe they are open.. don't. They're open.. you can walk in, unfortunately you'll only be able to order like a 3rd of the menu. So don't go out of your way and think you will get what you want. read more

The restaurant opens at 10 am. We arrived at 10:50 am. Very few food options available. Rice tasted old and dry. Sweet tea, wasn't sweet at all. The opening kitchen manager and restaurant manager really need training. Really disappointed. We wont be returning. We didn't want money or a credit of any kind, that isn't the point. Fix it before you're the next restaurant closing in the area. read more

Went there a bit late a lot of the food was gone however what I was able to get the food was tasty. The staff was friendly. Just have to remember to go there early for more selection. read more

Panda Express - Chinese Near Me - Prescott Valley, Arizona

The food is very good. Reasonably priced. The service is great. The restaurant is very clean. I seem to be always happy. read more

Fanny made my experience so uncomfortable, and honestly, I've never been treated so poorly before. She clearly had no interest in being helpful or polite, and I felt judged the entire time. By the end, she even gave me a fake smile and sarcastically told me to "have a nice day" after treating me like I did not matter looking me up and down and saying wow this is clearly all for you and smirked. I get that writing a bad review can affect a business, and I usually try to avoid it, but this experience was just too awful to ignore. Has anyone else felt guilty for leaving a bad review, even though the service was genuinely bad? read more

I am waiting here at the counter for almost 10 minutes and have not even been greeted and barely acknowledged normally I understand you're within an hour of closing so you want to be lazy but I have a pregnant girlfriend that all she wants is some Panda Express and I will not leave here without getting her food otherwise I will get worse than this 1 star review I'm leaving. I wish she didn't have this craving because if it was any other reason I wouldn't even bother read more

The food was disappointing. My chicken dish had very little chicken, it was all vegetables and the Chow Mein had such a terrible after taste, I couldn't eat it. Visited today around 4:00. read more

This was the busiest Panda Express I have ever been to, anywhere in the USA. It has a lot of people working in it, to take care of customers. I always order the same meal at all Panda Express I visit, since it helps me compare locations. I get a two item plate with Orange Chicken, Teriyaki Chicken and Chow Mein. The employees I encountered were very friendly. While the food was great, there were two differences at this location that I hadn't encountered anywhere else in the US. 1. They pre-cut the Chow Mein. All the other Panda Express I have been to create traditional uncut noodles for their Chow Mein, but this location had cut them into three inch lengths. It didn't change the taste of it, but I prefer uncut more spaghetti length noodles because they're traditional. 2. There was a packet of Teriyaki sauce in my bag to go on my teriyaki Chicken. It was a thick and tasty sauce and added greatly to the Teriyaki Chicken. I'd like to see all Panda Express locations do this. I received my order pretty quick. Had to put a fork and napkins in the bag myself, which isn't so great if you don't know you have to do that, or you forget. Overall, I can see why this location is so popular. read more

Great food, great service, fast service, love thier selection and variety of foods. Never dissapointed. Great place to take your family.

The food at most Panda Express's where I've dined has been decent, but service varies by location. Prescott Valley's location could upgrade their customer service. For instance, last night at 8:45 I stopped by to get a "plate" to go, and of the usual 10 or so entrees, only 3 or 4 were offered. I asked the Asian lady with a pony tail, "You folks close at 10 p.m. Why are there so few entrees?" She didn't answer my question, then asked, "What do you want?" and not in a very polite way. When in Prescott I often dine at the Panda Express there. Exceptional service, plus they offer Vets a 10% discount. I'll be doing my business there from now on along with some other Chinese restaurant in Prescott Valley. Generously, I'm giving the PV location a "3" rating. A "4" for food, and a "2" for service. read more

Their order system was down. Not their fault. But after waiting 20 minutes past the time my food should have been ready, I asked for a few extra teriyaki sauce packets. Instead of accommodating my extremely long wait, she offered me one and made me feel guilty about it. I get home to a 2 teriyaki chicken entre order and only 2 teriyaki sauce, so I got to feel guilty for getting what I ordered. Somethings you can't always prepare for- like your systems going down- and you just have to ride it out. Other read more

Never order take out unless you want to eat with your fingers. No utensils. No sauce, no napkins. Called the store they were full of excuses. read more

I'm not sure WTF these people want from us picking up our food at this location. They don't even recognize the text Panda sends us to get our food. Weird management. There is no way there have not been problems here with this guy. Insult to injury: they missed my girls super greens and gave her double white rice. Will that convince her to let me go somewhere else next time? read more

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I came in to grab dinner and the super greens were empty. I asked if they could make a small batch and they said no???

Food is great as always and usually customer service. However, The server Nina was cussing to her coworker and just blatantly ignored us.

Came here a second time because the group I was with wanted to go. My son had never order before so it took him a minute to figure it out. Instead of the person help him she just skipped him even though we started our order and helped the next person. Food was very dry. read more

I have been a frequent dinner at Panda Express in Prescott Valley. That's ending NOW since I just had the worst meal I've ever had at the PV location. I got the Kung Pao Chicken bowl with chow mein noodles. The dish was very oily and I had to search to find any chicken! The chow mein noodles were chopped into half inch pieces. The whole dish was overly salty. What a disappointment! Good bye Prescott Valley Panda Express! You just lost a customer forever. read more

Bought my son panda tonight. Orange chicken and chow mein. He bit into bone chunks in the orange chicken. Showed me the bone and I could clearly see chunks of bone. Not small either. Like 1/3 if the orange chicken bite was bone. Hard brown and white bone chunks ?? I'm pretty sure my son will never ask for Panda Express ever again. So disgusting. . I called the restaurant to let the manager know, and she said she'll let corporate know because all of the meat came comes from their meat.packaging Company ? Anyways warning everyone. I would be careful feeding this to your kids . I am not going to post a photo as it would gross everyone out too much trust me . Orange Chicken read more

We came at 8pm and they had half the dishes done and then made dishes when people got made. Hours say close 10pm. Is it corporate and hours or they don't want to be Panda Express. We didn't know what to order and didn't get what we we usual get. read more

I went in at 8 tonight it says they close at 10:30 but when I went to go get dinner they weren't making anymore food they were only selling "what they had made" this location has been doing this for the past year not sticking to their hours they will start closing down their restaurant 2-3 hrs before their scheduled time get it together!!!! And they will not make you the food you want if they ran out at well!!! read more

The manager or owner of this store is mean. My husband stopped in to pick us up dinner once and an older Asian gentleman was yelling at a customer! From what my husband could gather, the young girl did not have enough money to pay for the food. The young girl was sitting at a table and the Asian gentleman was in front of her, yelling at her and young girl was in tears. Her brother had left to get some more money but my husband stepped in and gave the girl some money so she could pay for the rest of her food. read more

The employees are not friendly. Every table was filthy and sticky. When I asked for a rag to clean my table, I was told to wait. When the employee came out to finally wipe the tables, ignored my table, even though I called out to him. I do NOT recommend this location. read more

They left my entree out of the box last time. We went back to do another order pickup tonight and I left the honey walnut shrimp entree off the order intending for them to provide a replacement for free. They refused my husband when he asked for it, instead giving him some $2 crab rangoons. That doesn't make up for this being the second time now that I wanted the honey walnut shrimp and didn't end up with it. Done with this junk food with junk service. I didn't get the one thing I wanted, twice in a row. Useless. read more

Always out of food. They start closing .5 hours before they actually close. I've never been here where they actually had all their food options available. read more

This is not right I asked for chow Mein not cabbage and celery. Cheap ass owner if he needs to raise the prices then let it be but don't screw the client read more

Panda Express - I don't call this chow Mein it's all cabbage and celery. That owner is getting greedy every day. - Chinese Near Me - Prescott Valley, Arizona

This place is SO BAD!!! Always the absolute worst customer service. We had a free entre that says nothing about size or extra charge or anything - it says free on it. They tried to charge $11 on it.... even though it says free..... so bad. I would rather drive to the prescott location rather than going here and that's twice as far! Got the the register with the food and they told the price - walked out and watched them dump the food back into the tray. That's just gross too! read more

Love the food . Eat here often . My complain is that menu went up and they serve you less. Example if you pay +1.00 for certain items , I expect a good portion . Nope !! Not here . Another thing I have noticed lately is a gentleman , not sure if owner or GM . Every time I've seen him there , he is yelling at his employees . He never smiles and is rude. I can see the faces of the employees look of panic on their faces . When he is there , we take home because we don't feel at ease eating there while he is yelling . read more

This location has markers on the floor to designate social distancing. However the people behind me in line still stood close enough to breath down my neck! I looked over at them like, and took a step away. They followed. I had to ask them to STOP standing next to me! I know this isn't Panda's fault, but employees should really enforce their social distancing rules to prevent this from happening! It was clear I was uncomfortable. Besides that, food was good but their portion for a kids meal is pitiful. read more

Panda Express - Kids meal before eating - Chinese Near Me - Prescott Valley, Arizona

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Service is usually decent and the food is typically good, portions are filling. Up until a couple of weeks ago, I have never had an issue with this location. Over the last month or so, I have eaten here twice (last night 1/14 being most recent) and both times myself or someone from my party has gotten violently ill with food poisoning. It's very unfortunate as the food seems fine until hours later when it all comes back up. Definitely won't be back for a while read more

I'm Asian their so called plain chow mean used to be tasty but last night I ordered it and was it nasty! These fast food and restaurants are cutting back on taste and quality. This is not Chinese food suppose to taste like and customer are getting a bad rap for it. We have no good Chinese food eatery around here. Sad what this economy is doing. read more

Every rare occasion, service is so bad that I must seek out yelp to write a review. In this case, I asked the young man serving for teriyaki sauce on the side. He ignored the request or was not listening as is so often the case now adays. Did not seem to give a shi#. No smile, no thank you, no eye contact. When I sat down to eat, discovered no sauce.... no problem people forget. What was really frustrating is this same young man told me I would have to wait behind two customers that had yet to get checked out at the register with large orders, to get a package of teriaki sauce (that i asked him for in the beginning), while he just stood there and watched another employee serve food. Where are they getting these young, dumb people that don't give a ## about their job and don't know how to listen? Seems to be everywhere now adays, just these people are extra rude. And the icing in top was that the food was awful. Vegetables inedible, shrimp tasted like it had been sitting in the tray for hours, and I got to pay $22.00 for gross food, rude inattentive employees...what a deal!! read more

I had a pick up order...customer service was so-so. Once I arrived home and tasted my teriyaki chicken, the food was so bad I tossed it into the garbage. Not going back. read more

Not happy at all with Panda Express in Prescott Valley. Thus is the 2nd time they have done this to me. Went in order 2 plates, kids meal and 3 xhixken egg rolls $38.87 total. New hire waited on me got half the portion rather than what I'm used to getting. I asked the cashier to please look at my plates to make sure everything I ordered was there. I get home to have dinner at 6:30 like everyday. Needless to say 1 of the plates did not have what I ordered which was Kung po chicken and orange chicken with chowmein. Only had half of the chowmein 6pieces of orange chicken and no KungPo chicken at all. I am so unhappy with Panda I fo there because that is my great grandson's favorite meal. No more I will NOT go back to Panda Express this is thev2nd time they have done this to me you can't even call to complain because they don't answer there phone. NEVER AGAIN I WILL GO SOMEWHERE RATHER TO GO TO A PLACE THAT CHEATS YOU OUT IF YOUR OWN MONEY! I DON'T GIVE PADA EXPRESS NOT EVEN A 1 STAR REVIEW BUT WONT LET ME POST MY REVIEW WITHOUT SELECTING A STAR, SO ALL I WILL GIVE PANDA EXPRESS IN PRESCOTT VALLEY AZ IS A THUMBS DOWN!!!! read more

It's fast, it's a no brainer.... it's Panda Express that feeds the masses. I had no time to sit down at a nice Chinese restaurant, so this was it. My kids are usually satisfied with what they offer. No worries. The place was clean and service was fast. Nothing lacking here. All main dishes were ready and waiting. I had to pick up 4 meals to go. Beijing beef, Chicken Kung pao, Orange chicken and Mushroom chicken. No problems. Served the masses and everyone was happy. Good to go. read more

0 stars horrible service and very stingy on serving sizes when ur paying over $12 for a plate. Almost forgot my second entree. Very unhappy with service. They act like it's coming out their pocket. read more

I wish I could give a lower rating, but I can't. Normally this place is good to eat at and I never have any issues but this completely ruined my view of this establishment. My grandmother ordered dinner their for my family and I they gave it to her and she left. She got home and looked through the food and they completely forgot to put in the two orders of rangoons we got and an entire carton of orange chicken. So she called them and her and the employee that answered talked for awhile and then she asked me and my boyfriend to go pick up the food they never gave us. So we go in there and I have to use the restroom so my boyfriend talks to someone and they direct him to the manager. The manager tells my boyfriend ok that they'll get the food but he needs to check the cameras. Like what the hell? He acted like we were robbing them when they stole money from my grandma. So my boyfriend and I sat there from 8:00 to 8:30 waiting for him to be done checking the cameras. By then my grandma drives from home to the restaurant and has to tell the manager that the way they were acting was ridiculous and we were just here to get the food they forgot. The manager starts yelling at us like we did something and tells us he can't give us the Rangoons or a refund, but he'll give us the chicken and some egg rolls. We agree and my grandma leaves. We wait there for another 30 minutes and he goes back to the cameras and doesn't make the food. Mind you they close at 9. Finally he brings us the food and asks us to go outside with him and talk. Weird right? So we go outside and he tells us that there's orange chicken and egg rolls in there. We say ok and start to walk away but he looks at us and tells us we were liars. That we only missed the rangoons not the chicken. How do you tell your customers who literally opened the bag of food that they're liars? So I told him no that he stole from us and that we weren't lying and we were the ones who opened the food. He said I was lying and continued to yell at me so I told him to have a goodnight and I walked away. When my boyfriend and I get home we start eating the food we waited for and you'll never believe what happened. There was a whole ass pebble in my food. I'm done lol. The little black thing is the pebble. read more

Panda Express - Chinese Near Me - Prescott Valley, Arizona

I love Panda Express so much! Their food is so yummy and I've become a consistent regular. Such friendly, fast service and they're always so kind! I always get the honey walnut shrimp, chow mein, and orange chicken and I have never once had a problem with them. read more

I must give one star because Yelp required it... I decided to give them another try. Well joke is on me for believing a company would send their big headed managers in a retraining class. Rude, wrong food given because the female manager who fills order throws it together and dose not let you finish ordering befor she moves on. I just drove the food back this time and dumped it on the counter after she got mouthy with me... Shame on this franchise Panda owner. The franchise is rented not owned and they better follow the Franchise License Rules. read more

Wow, is all I can say about my experience at this store. The manager (Tom, I think is what I heard) was just straight up RUDE. He was yelling at the poor old lady in front of me because she could t understand him very well. It wasn't her fault he had a strong Asian accent! He shouldn't be a manager if he doesn't know how to treat people. The old lady was timid and afraid of him. Finally, I stepped in and "translated" for her! You could clearly see he was irritated. Thing is, there was no one behind me! The old lady wasn't keeping people waiting! He was a real a hole, and I hope he knows, what goes around, comes around. The old lady got teary eyed, but she felt compelled to support this store all because she walked in. I hope at least, she is going home to a loving family. Jerk. read more

I got something to eat there about six months ago and felt sick for 2 days so I thought I just was sick. And so today I got something to eat at Panda Express and now I have stomach cramps and very dehydrated I don't know what's going on but they need to make sure the food isn't old or some one else is going too get sick and make a complaint. So I'm not going to eat there again. read more