I absolutely love Panda Express. The food is fantastic. The staff is friendly even when they are super busy. The ambience well you know it's okay but I usually get take out. read more

Customer service is horrible. The front line crew members are very stand offish. I asked for a little extra rice and was told no that would have to made a entree I was ok with not getting the extra rice nor I did I make it big deal but the staff members I encountered began to treat me like was bothering them and as a general manager I found that unacceptable behavior. read more

The service was ok. But when i ordered online it double charged me and i dint know until i seen two orders of food. Not only that I found a hair in mu chicken after i took a bite. It was inside the chicken. I am not pleased with this encounter. I am very disgusted with this. read more

The food was great! The service was impeccable. I ordered online it was ready when I got there. Staff was very friendly.

Staff was so friendly despite being so busy and food was super fresh and delicious! Thank you for your hard work!

bland...zero flavor...fried rice is dry...no soy sauce on bag for delivery.... small packets of sweet and sour sauce instead of an actual container to dip cheese Rangoon... overall disgusting service and disgusting tasting food. how are they still open selling this poor quality crap food. at least I'll have my dogs fed for a couple days.... read more

Good food. Poor customer service. Placed a delivery order and didn't receive the whole order. Called the store & they stated we needed to bring the entire order with back with us. I asked why as now others would be eating cold food. They insisted. I asked if we could have the delivery fee refunded as we had to return to pick up the order due to only half the order being in the bag and they refused. Got there to get the rest of the order and the guy was very rude like we did something wrong. Even though we like the food not sure we'll be back. read more

Amazing people awesome food and jr & shy costumer service is amazing! 10/10 restaurants

The one thing I look forward to most after chowing down on orange chicken is reading my fortune cookie. I don't even care about the cookie, just want the fortune. Today I was robbed of the opportunity to read my fortune.. that's right, no fortune in my cookie. To say I'm devastated would be an understatement. Only giving this a star because I have to and my chicken was good. Other than that, highly disappointed. read more

I just ordered through doordash and the dasher was prompt and quick with his order, but Panda Express, the food tasted like it's been sitting around all day and just warmed up! Terrible taste! Cannot describe! It might have been the hair in the chicken for the extra taste factor! Steamed rice might have been starched rice!! Saginaw, I know you can do better than this! Come on! read more

Wait times are not like a regular fast food restaurant. If I'm in a hurry I do not go to Panda Express - nothing express about it, however their food is pretty good! read more

I just left Panda Express...1st time here...and I'm allergic to garlic so I asked for any menu item without garlic and they told me none! I responded w/ "not one thing?", and he said correct. Then I asked for an unsweetened ice tea and he said nope...they don't have that. So I said how about some plain rice or a steamed veggie and he said he wasn't sure about that either...so I ordered rice anyway because I was hungry. It was good but in the botton of my carryout bag were 5 packs of sweet n sour sauce and 3 packs of soy sauce! What a waste to give those to me when I didn't need them and it will be tossed out so not only a waste but also an added cost for the restaurant and future consumers as well...this was not a good experience! read more

went to place an order in the Drive Thru and the woman screamed at me and copped a major attitude when I requested a 2 item entree not a 3. apparently she didnt understand or couldn't hear me. I proceeded to drive right the hell out and didn't stop at the window to pay. Never ever had someone behave that way at a fast food drive up window. and I'm old! I won't be ordering their crummy food again. the quality went way down It was so good at the Fashion Square Mall food court. I'll order from Hunan's from now on :) read more

On December 1st I placed a takeout order for my husband and I at the Panda Express #2298 on Bay Road in Saginaw. When I got to the last few bites I found a dead earwig in it. I immediately called. I explained what I found. The employee was difficult to hear and all I made out was that I needed to bring the bug in. I was not going to go back that night as the line for the drive thru was out onto Bay Road and the parking lot was too congested. So I took the bug in the next day right after they opened. They would only replace my meal. I could not get a cash refund because I hadn't taken the bug back on the same day I purchased it. I left. I do not EVER want food from there again. I contacted their corporate office in great detail (complete with a picture) and they have not replied. I am done with them. No apology; no refund; no more business from us!!! read more

Panda Express - A dead earwig - Fast Food Near Me - Saginaw, Michigan

i spent almost $40 on food and it was all old. the beef was even cold. i work in fast food myself so i understand everything's not always perfect but we didnt even barely eat any of it. it also caused us all to have stomach aches. they offered to remake it but honestly i didnt even want them to. i guess panda express cant do refunds? read more

This place has gone down!! The food selection is shrinking. The food went from great to eh. Just got take out from here for my wife and myself and they give us spoons to eat Chow Mein and Orange chicken.. No napkins .. They handed me the food and said have a nice day , not even having my drink order. Just sad to see it go down In service and quality.. read more

I don't know what other people's problem is, I love the place. I get steak and asparagus and honey walnut shrimp!!! The best ever! Now I wouldn't say it if it wasn't true. I really don't like to go out because ima germaphobe!! Seriously, very few places ill go. I will write more later. I do have some LA reviews I need to get out there! read more

Absolutely disgusting. Went on Easter. Dry rice, OLD FOOD, very cold and nasty. Manager did ask if I wanted a replacement. I was on lunch I don't have time to go back for decent food.....quick suggestion: Try making sure the quality of your food is good before you serve it up. Are your employees so careless that they can't tell the difference of fresh food and crap? The manager here clearly should be fired. read more

I usually experience a better meal . The items I purchased were all supposed to be hot in taste but tonight they were not at all up to par.. IF I eat and my bald head fails to sweat, then the food is not hot... IThe sfaff inside the restaurant are not supervised and appear to be doing whatever they feel. I felt tonight that I was eating for the sake of eating and will not be in quite a hurry to return.. read more

Just went through and ordered a bunch of food we were psyched about and waited in line all that time just to be told at the window that their card reader is down and the girl was unapologetic about it and nothing was offered like a coupon or anything. Just bad business. They missed out. read more

Went through drive thru and order 3 bigger plates with soda and didn't receive all items (which I understand stuff happens when you have a long line) BUT when I called back to let them know Arturo answered the phone and I told him the problem when the lady in background was talking over us and he had to mute us... poor customer service... read more

Super bummed. Ordered $43 worth of food and get it home in Shields only to realize someone's food was missing! Ordered on line so there shouldn't have been an confusion. Now my husband had to run all the way back so everyone could eat. read more

The restaurant establishment (floor, tables, condiment section) was clean and neat. The staff were very friendly. They kindly asked for my order, offered me samples of selected menu items. The looked me in the eye as they spoke, and they smiled (which caused me to smile). I felt like an appreciated customer, not just someone who they had to serve a meal for pay. read more

Wow! Hard to believe how horrible this service is. Apparently, according to the manager it is not their responsibility to put the teriyaki on the teriyaki chicken or even provide it on the side. It is the customers job to make sure the order is correct. She also said a lot of people are calling and claiming their orders were messed up just to get free food (which we never asked for by the way). When my wife told her this has happened multiple times, the manager said "Well if this happens a lot why do you keep coming back?" Unfortunately we will not be going back. The food is great but the service is consistently the worst I've ever seen. read more

Small portions, Very overpriced. Cafeteria style, limited menu. Won't go back.

Daughters 18th bday and called month ahead of time to cater the party, called again few days b4 and sure enough, day of when picking up the food they had no idea of our order. They claimed they hadn't looked at the "bulletin board". Needless to say we had our guests waiting around for over an hour till we could get the food back. DO NOT TRUST THIS BUSINESS TO CATER ANY OF YOUR EVENTS! Couldn't even get a manager on phone to explain. Bush league. read more

Mr, lalo Vasquez was very NICE, and I do frequent this panda location often, the food is very tasty and your employees are very NICE and knowledge of food's being served, and they are very fast with service...I love watching them COOK! read more

Not sure why there are so many negative reviews of this place. I haven't had a bad experience yet. The food is great and the staff, yes they are young, but seem to be helpful and courteous. No complaints here. I usually get the orange chicken and chow mein! read more

Riude, argumentive take out window employee. Very ghetto dialect. Acted as if we were an imposition on her life. Had to order twice to get it right.. After 10 minutes in parking lot waiting for order that had to be cooked it was wrong and cold. NEVER AGAIN... Pure Saginaw read more

I was greeted, my order taken & filled quickly, and I received a smile and "Thank you" from MarieAnn B. Overall, a very nice visit. I do, however, miss the 5 flavor shrimp! read more

Worst Chinese I've ever had and Chinese is my fav dish. TONS of rice (like I wouldn't notice) and very little meat.  The chicken was close to beef jerky style.  I can get better frozen food.  Very bad.  We threw it to animals at guest house - they wouldn't eat. Even at low prices, it isn't a good value period. read more

Just ate here for the first time and it will be the last!!! Went through the drive through and when I got home I was very disappointed!! TWO tiny pieces of chicken in my string bean chicken. Not ONE mushroom in my mushroom chicken. Chow main was so dry, it looked like it had been sitting out for awhile. You would be better off getting something to eat from the speedway gas station next door!!! read more

the girl who took my order faked an accent. super weird. also she didn't give me enough sauce. sad cus i love this place

First let me say I have eaten here quite a few times. Each time the quality of food and service has gone down hill. This last time I ordered a plate of fire cracker chicken. They screwed up and gave me a bowl. Whatever no biggie, mistakes happen. So the lady told me they just put the extra chicken in a different box. Let this be a lesson to anyone going through a drive thru in Saginaw, Michigan; ALWAYS ALWAYS check your stuff before you leave. So I do and notice the box my chicken came in which I uploaded for you. I went in to ask if this was the correct item and the employee demanded to see a receipt. I understand as I am sure people are trying to rip Panda Express off for their dry rice. So I go back to my car while my food is getting cold and bring the receipt in. Annoying but whatever. The food was not good. Rice was very very dry and the chicken was even more dry. Thus will be the last time I go there. I uploaded the box the other chicken cane in as well as what a plate looks like if it comes the way it should. Sorry I forgot to take picture of the bowl. read more

Panda Express - Fast Food Near Me - Saginaw, Michigan

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Very weird setup. Not very handicap accessible. I don't get the sparkles on the counters. The food LOOKS good but it's ok at best. Not the freshest of rice, very dry almost no egg and no flavor. The customer service needs help, the girl at the counter is openly rude with people if they are indecisive. Worst thing is the employees eat in the dining room and play on their phones! They should give them a space to eat, it's just so inappropriate and unprofessional. I won't be back. I should have learned my lesson from the mall. read more

It's as good as fast food can get. The service is horrible! But you can get decent and quick chinese food for a good cost: one thing I hate about this place....there are roughly 8 tables and no matter how busy they are sometimes there staff will be sitting in the dining room eating....taking up a table???? Not acceptable.... read more

I will never go to Panda Express again - at least this location. I went through the drive-thru and ordered beef and broccoli. That's it - no rice, noodles, egg rolls anything. I got to work and realized they gave me orange chicken with fried rice... I can't even eat the fried rice and the Orange chicken was cold. The people in the drive through were extremely rude as well. read more

I order online here all the time and i absolutely love coming here to pick up my food before work. Everyone is always nice and it's so easy to get my order, there is never any problems. The store in the mall ALWAYS gives me issues and if the online ordering is down for the Bay rd store I won't get Panda that day because I hate going to the mall store. Awesome job everyone! Keep up the good work! read more

First time customer. My Server was Summer S, she was so patient and kind. Let me try the items before i ordered which was very cool! The food was fresh and hot. I ended up getting the Five Flavor shrimp, (which by the way was incredible) and the Fried Rice. Highly recommend! read more

Ate inside and I felt like the staff consisted of a bunch of 5th graders. So loud, obnoxious & annoying!