Wish I actually got some Chow mein noodles. Food seems like it's been sitting out all day. read more

Panda Express - 95% vegetables in the chow mein. 0/10 rating. - Chinese Near Me - Vernon Hills, Illinois

This was $10....... Clearly their portion sizes have gone down, prizes have increased and quality has gone down too. What a dealbreaker. The food was lukewarm and completely flavorless. The shrimp were clumped together like they just came out of the microwave. I asked the owner lady if this was normal, and she casually said yes and walked away. I regret coming here and def not coming back. read more

Panda Express - Honey Walnut Shrimp - Chinese Near Me - Vernon Hills, Illinois

Be prepared to wait. Even if you're the only person in line; the employees are in no rush to acknowledge and help you. Food is decent for panda, but this location cooks less food more often. It saves money but causes big wait times. They fail to look at the customer experience. Give the cook a raise and train everyone else. read more

I came to picked up a family meal that serves 4-5 people, you get 3 entrees and 2 sides for about $35, which is not a bad deal! We pick the Walnut Shrimp, kung pao chicken and orange chicken as our entrees, and for the sides, we pick the noodles and fried rice! Both are great compliments to our entrees! I had to wait about 20 mins before I was out of there, cause all the entrees had to made fresh! I was there around 2 pm and it was pretty busy! The Kung Pao Chicken was really spicy and even more spicy the next day! Leftovers were great! read more

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We were fascinated by the history of Panda Express and decided to give it a go after almost a decade of ignoring this chain. Panda Express App-- I downloaded the app per recommendation, and surprising the app is pretty easy to use. Except when I went to pick up the food, the app showed the order is cancelled, but when I called the location to clarify, they said they got the order and have it prepped already! Staff were super nice and friendly on the phone and in person. Everyone was masked at least when I visited there twice via drive-thru. Now food wise, we expected worse and was pleasantly surprised. Original orange chicken-- the sourness was pretty strong, and it's actually not bad because it's not sickenly sweet like other Americanized Chinese orange chicken. Though the meat was a bit tougher and smaller than I'd liked. Beyond orange chicken-- this!! was really a pleasant surprise. I wasn't put off by the fake meat at all, and actually preferred this over the actual meat. The texture is softer and more tender, kind of like McD's chicken nuggets. Would totally order again! Black pepper Angus steak-- this was pretty salty, no other layers, and to me it was kinda bland/simplistic in terms of flavors. I'm not super impressed by this. Honey walnut shrimp-- this was also surprisingly good. Shrimp and coating are tender and sweetness is not overwhelming. I have to say I'm pleasantly surprised by how not sickeningly sweet these dishes are, which was typically my number one issue with Americanized Chinese food. Would definitely order again, especially since the kids can eat this too. Egg rolls-- this was really the biggest surprise. We all loved the egg rolls. The veggie ones were good and chicken ones were also good. It's light and crunchy on the outside, and not extremely thick or chewy like other egg rolls. The fried skin texture is exactly what I'd expect. Flavor was also light and on point. Not sure why the veggie ones came with two but the chicken one only had one. Chow mein-- this was drier than I'd liked, but my daughter really liked it. I liked that it has cabbage stir fried into it! Greens-- I actually really really liked this option. I thought it was just gonna be broccoli, but it has all sorts of vegetables including kale! Flavor was light but fresh which is great against the orange chicken sourness. Definitely would order this again. Fried rice-- this was OK, like chow mein, it's a bit dry but I think it's intentional to soak up the sauces. read more

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45 mins for a small plate. 45 mins!!! This happens all the time. I've sent emails, they don't care. Food is mediocre. More sides than meat. Pricing is crazy high for what their food is worth. They used to be good. Now the employees just don't care anymore. No management. Close this place down. read more

been there twice they say they open at 10 but when you get there nothing is ready you still have to wait 20 min they should open at 10:30 instead or bring there staff earlier to have everything ready by 10 read more

Panda Express never fails to impress, but what really sets this place apart--beyond the mouthwatering food--is the incredible customer service. From the moment you walk through the door, you're greeted with warm smiles and genuine friendliness that makes you feel truly welcome. The staff here go above and beyond to make sure your experience is a great one. Whether it's helping you decide between all the tasty options or offering fresh samples with a smile, they're attentive, upbeat, and genuinely seem to enjoy what they do. It's rare to find such consistently kind and helpful service in a fast-casual setting, and it honestly makes every visit that much better. The restaurant is always clean, the service is quick, and you leave not just satisfied, but genuinely uplifted thanks to the positive vibes from the team. If you're looking for a place with amazing food and the kind of customer service that brightens your day, Panda Express is it. Five stars all the way! read more

Food is always great but Panda Express needs to start having their workers there at 9:30 or something! It's insane how much time I have to sit and wait inside for them to get ready with a food when I have other places to be. Why open a door when their food is not ready? Get there early and make it before you open doors!! read more

this location always takes forever, so I placed an online order & went through the drive thru. still had to wait ten minutes after I got the text stating it was ready. when I got home I noticed they gave me the container for the bigger plate with a little portion of white rice and nothing else... how do you forget the meat altogether and other portion of rice when there's literally a specific container for it? lol then when I called it took another twenty minutes to even try to get a refund and they told me they're unable to?!!? she offered to give me the correct plate "for no extra charge" if i came back. you didn't give me what i paid for to begin with?! read more

Orange chicken was dry af. No sauce. Super greens were super gray and old. With the higher costs i expect the same great quality and this is not it. Avoid this panda read more

It seems that they are trying to cut costs. Much less quantity and slow down the food restocking.

Delicious great service and good ! Love the firecracker shrimp and place was clean like always

This place gets crappy reviews and I'm not sure why. The people here are always friendly to me and my food is always tasty and rad.

AMAZING CUSTOMER SERVICE really nice to see the friendly faces as I sat down to eat with my family. Employees were attentive and easy to communicate with. The food was reasonably priced and definite hits the spot. If you're looking for a place to eat in Vernon Hills, look no further!! read more

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Ever since they open this place has been nothing but disappointments one after an other one .. this place never has any food ready, either they make you wait because they are out of product or they just simply don't have it ready.. what makes me upset is just every single time I go is the same thing!! it's doesn't matter what day or time of the week they seem not to have what they offered in menu.. reason for bad review is just hoping they get it together and actually care about their business and have some kind of management if the do have a manager they need to maybe look into it.. hopefully you guys do well .. after all I promise my self not to come back to this place.. so good luck.. read more

The food is delicious at Panda Express, never disappoints me. However, the 2-star review for this particular restaurant is due to the poor customer service. I recently came back to the restaurant to use a credit that I had because of a previous order they messed up, but I didn't notice until I got home. When I was making the order with the credit, they asked for my name multiple times and even sighed at me while I was in the drive through. Acting as if I was highly inconveniencing them. Kinda unprofessional honestly, and I'd recommend driving a few extra minutes to the Libertyville location. read more

Very small portions compared to other Panda Express, talked to manager who said she couldn't do anything and walked away.

Small portions and doesn't even look appetizing. Food at this location just as bad as the customer service. read more

Panda Express - Chinese Near Me - Vernon Hills, Illinois

There have been multiple instances that they do not have enough teriyaki chicken so we have had to wait around twenty minutes for our food which is unacceptable! read more

We were here a few weeks ago. Compared to the Panda Express in Libertyville, this location gives much smaller portions. We had orange chicken and angus beef. Good meals but portions are disappointing when compared to locations in Libertyville and at the Hawthorn Mall. read more

It's a Panda Express, if you set your expectations for that it is OK. Take out is fast and accurate. And takeout is hard to come by for Chinese in these plague years. read more

The food here is amazing. Consistently. Everytime I have ever been here or ordered ahead using the app, I have had to wait over 20 minutes for my food. The app will say "pick up in 15 minutes," and that's when I will arrive. However, every single time I have to wait an obnoxiously long time for my food. They do not prioritize mobile orders. read more

For being fairly new, this place needs to get it together. Order from there last night and was very disappointed. The plate I ordered was half beef and broccoli, and of that half order it had literally two pieces of beef in it. Being as I ordered super greens as my side, my order ended of being mostly a big styrofoam plate of steamed broccoli. Also, I had order from here when they first opened and had been impressed with the teriyaki chicken. Looking at it last night on my friends plate, it didn't even resemble the same thing. Very sad looking. Not sure it is worth going back to if the quality is going to be like how it was last night. Bummer. read more

the servers serve such little portions and when we initially walked in to ask if we could eat inside one of the girls ignored us and stuck her finger up like this with no eye contact. another girl had to step in. they prioritize the takeout and online orders for sure. Rude workers. read more