Sammie or "Sammy" their hospitality lead is the best service I have ever seen. This was a phenomenal experience with any service ever. Across all my life I've almost never seen a friendlier service. He made sure to check for allergies, ask if we needed water cup after seeing my younger brother in the car, mind you, this was the kind of service that only one place had matched: A 2 Michelin star restaurant in Tokyo that I went last year. Kudos to him! read more

Chick-fil-A - Grilled Nuggets - Fast Food Near Me - Vernon Hills, Illinois

I just got an order of medium waffle fries and when I got to the bottom, it was just crumbs! This was a total disappointment for me! read more

Chick-fil-A - Fast Food Near Me - Vernon Hills, Illinois

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You absolutely can't go wrong w Chick-fil-A no matter what city or state you're in!! We were tired, jetlagged, starving, and wanted a quick meal so we stumbled upon Chick-fil-A in Vernon Hills, IL. Salvation appears in the form of the holy red sign... Chick-fil-A, the culinary equivalent of a warm hug and a polite "my pleasure!!" Now, Illinois Chick-fil-A has drive-thru booths.... little human vending machines that Californians like us can only describe as fascinating anthropological discoveries. We skipped the futuristic drive-thru, though, and bravely dined al fresco, bc the sun was out and we're fancy like that... until the wind tried to blow our waffle fries into Lake Michigan!! Wind chill!!! But comforted by my go to Spicy Delixe, waffle fries, and lemonade. As always, the staff were sunshine in human form... smiling, efficient, and displaying that southern hospitality charm. In short: Chick-fil-A once again proved that no matter the zip code, they serve comfort, consistency, and chicken that could unite the nation!! read more

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Came here with a group from work. I ordered the chicken sandwich with a GF bun. I asked for the kitchen to put on new gloves. The bun came out in a sealed wrapper and everything was in its own container. The fries were also GF. The bun fell apart pretty easily but it was good. read more

I wish more people would visit the new location in Buffalo Grove. The drive through is pretty darn cool. They have a lane for mobile orders and then a regular lane, but instead if a drive up window, they have a covered drive up door and they can walk up to your vehicle protected by the elements. Their food is great! Delicious chicken sandwiches, awesome waffle fries, sauces, and everything. Plus their food is fresh, staff is friendly, and man they have the the food out fast! read more

I always love me some Chick-fil-A. Nothing beats their diet lemonade and waffle fries. I ordered the Chick-fil-A sandwich and it was OK. Kind of too salty to be honest with you. But mask it a little bit with some sugary Chick-fil-A sauce and all is forgiven. Service was good, and their pleasure, and the overall ambiance is what you would expect at a Chick-fil-A: lots of booths and seats, a play area, and the trash compost that makes throwing away your trash, oh so satisfying. read more

Food is always good, workers are always pleasant, food is always hot , even when you go thru drive thru!

This is the second time that I've been disappointed by this Chick-fil-A. The first time, they wouldn't honor a gift card. This time, they failed to give him my tea after they close the window so I had to yell out for my tea, and then they forget to give me sauce for my sandwich, which I asked for extra sauce. I'm not sure what's going on with Chick-fil-A, but the service has really gone downhill in the last year. Looks like I'll be looking for a new favorite fast food restaurant. read more

Cashier was great but food handler refused to add pickles in my sandwich when I requested pickles and there was no communication at all

I will give it zero stars if it was possible. The restaurant was a pig sty. The garbage cans were overflowing. Food was all over the floors and tables were not cleared. Ironically the manager was giving an orientation to new employees about customer service and when I mentioned how disappointed I was with the restaurant I was ignored. A terrible role model for new employees. The hospitality manager said they were too busy to clean. I won't be coming back. read more

Eating out with any kind of food restrictions is tough. With Celiac it's even tougher. We can confidently come here knowing that the food we're getting is safely gluten free. In fact, when we said Celiac, Dave the manager jumped in. He was extremely helpful in confirming they have a dedicated fryer for french fries (no cross contamination) and that the grilled chicken nuggets were also safe. So a BIG shoutout to Dave!! read more

Every time I have ever been here, whether it's drive-through or inside, every employee is so friendly and knowledgeable and always looking to help. Whoever does their hiring should get a raise, well done. read more

I was in a rush and wanted a quick protein. The 6-ct chicken nuggets hit the spot!

They got my order wrong because they had just "substitute" one thing for another, when I just wanted the items I ordered. When we called they were very rude with phrases like "what do you want me to do" and "I don't know what to tell you" Funny part the cashier said "you're welcome" instead of "my pleasure" Not going here any time soon. Piss poor service!!! read more

When doing pickup out drive through, never leave without making sure your whole order is in the bag. They're notorious for forgetting things. It's a PITA to go back to get the rest of your food. read more

We love chick fil A. ESPECIALLY the Vernon hills location. Staff are ALWAYS pleasant. It's clean. And the managers are always going around checking on their customers. S/O to Dave who's such a nice individual, he's always just happy the many times we've come here. The food is great, it's not too greasy and not heavy. read more

As compared to other fast food restaurants, I think Chil-Fil-A has a lot to offer. There is a play area for kids, if you had a long day and want to sit down and and let your kids run around somewhere to burn off steam without breaking the bank. The Mac and cheese is also very good! IMO, mac and cheese is one of those food items that can be risky to order because there are a lot of ways that it can go wrong (e.g., bland flavor, noodles can get too soggy, etc.), but Chik-Fil-A has somehow nailed it. My kids even love it (and they are picky as hell). I also like the variety of sauces they offer for their chicken products. I wouldn't rate this restaurant 4 stars against all restaurants, but as compared to other restaurants in its category, it definitely exceeds my expectations. read more

Great service . The drive-thru service line moves quickly and the order takers are very courteous. No cash, app or credit cards only. Chicken sandwiches are always better than average and satisfying. read more

Great food, always pleasant service and friendly staff, usually incredibly clean. Great options and quality food.

The staff at this location are friendly, helpful and very efficient. The place is very clean and organized. I have never gone to chick fil a because of the reputation of the owner and the rumors of poor treatment to the LGBTQ community however taking my grandkids for nuggets and Mac and cheese at this facility was a great choice. Keep up the good work Vernon hills read more

Like the mail, Chick-fil-A delivers, just not on Sunday..... Went to the Vernon Hills location after catching a movie last week. It was early afternoon (4pm) and before the typically dinner rush time. So, the dining area was pretty sparse. Therefore, we were able to walk in and order with no line and the food was cooked and brought out fast. (Two families, total of 10 people's meals). Lots of reviews about bad service at this location. We did not experience that. The server was pretty personable and while we were eating noticed another employee going around and cleaning the tables. The food was what you would expect from Chick-fil-A. Seemed hot and made to order. Maybe all this changes if I came during a peak time, but for my experience, it was good all around. read more

Boycott this location since it has recently decided to NOT accept cash in the drive thru. When I spoke to a manager, about not taking the USA government LEGAL TENDER cash, I was told 1 person paid by counterfeit bills,so now they are punishing the rest of us innocent. I've had regular issues with ordering food and not getting it, but paying for it at this location. I'm also upset since they took off menu items and downsized others. Like their regular (not spicy) chicken sandwich, more chicken tenders and nuggets sizes, and larger ice cream in a cup. It has fallen on deaf ears after talking to their corporate and local locations. Yet they have increased the prices and get less. read more

I like their breakfast sandwiches, but a returning employee is bad news. In the past, I used to come here often. Lately, I started coming back. One lady working there is very unprofessional. Her name is Lori. She used to work here, she left, and now she is back and she's bad news. She treats employees very bad. I have recently seen her not wearing a mask properly, standing on top of employees ( no 6 ft distance) in the drive thru window area. I have seen her in drive thru window bothering and harrasing employees. Beth better think twice about keeping this loose cannon around. Lori's behavior ruins the work environment, you can see it through the drive thru window. Employees look unhappy when she's around. In the afternoon when I stop, employees look happier. Apparently this is when said employee is not there. Trully sad to see that Beth permits this to go on. read more

Chick-fil-A - Fast Food Near Me - Vernon Hills, Illinois

Really friendly service from the guy who took my order. I needed change for the darn thruway and he was happy to make with the quarters. The food was fresh and fast. The restaurant was spotless. The same guy came around later to all the tables offering extra ketchup. I was like "Aw, that's sweet!" even though the only thing I take on my waffle fries is salt. Ketchup? Pfft...I don't have ovaries, for crying out loud. Not that there's anything wrong with ovaries, I just don't like ketchup. In any event, this was a great place for lunch. Two thumbs up! read more

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I don't normally give out 5 star reviews that often and I rarely give them out to fast food places but Chick-Fil-A does a phenomenal job especially this location when it came to quality service and top notch customer service. Place is very clean, quiet, great atmosphere. The lady who took my order (I forgot her name) displayed one of the best customer service ever, especially how she put the customer first to make sure we were satisfied. Food was great too of all things. Parking is never an issue too. Clean bathrooms what more can I ask!? read more

First time I had ever been there... though i am aware of the hype. Admittedly the food is really amazing for a fast food place. Felt almost like a hybrid of a diner with fast food... like that Portillos Buona Beef or Chipotle vibe... I'm not usually going to these places btw b/c I like ambiance if I'm sitting down... if it's convenience it's drive thru... Anywho. It was dinner before a movie that was starting in 45 minutes and nearby... so it worked out well - the cashier recommended one of the salads and it was very yum. Now if they would only take away those mean billboards where the cows are trying to decimate the poultry population. Kinda grosses me out... like those "Moo & Oink" ads with some pig waving at the camera. Just say no to pork. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Vernon Hills, Illinois

Hey this place is GREAT!! It's so nice to have OPTIONS other than just getting burgers. It took me a while to finally check this place out but once I did I was so happy! I grabbed a spicy chicken sandwich, and it was SOO yummy!! I've since been there a couple of times, and basically here's my take: PRO'S: - They've got the drive-thru thing down to a well-lubed science - They are quick and efficient - They are friendly - The chicken is VERY tender and delicious. WAY better than say, something you'd get at Wendy's. CON'S: - the fries kinda suck. I was stoked when i heard they were waffle fries. But they're always just kinda cold and chewy and flavorless - Uhhhhhhhhhhhh read more

Dave is the best he was so friendly and kind to everyone hope u guys meet him. W Dave

Wouldn't go to this one. They messed up one of my orders, and had to order at another Chick Fil-a location near me.

Ordered the crispy chicken sandwich. It was a bit too salty for my liking. Wished it was more crispy. I prefer Popeye's. The Chick-fil-A sauce is good though. read more

Chick-fil-A - Here we go! - Fast Food Near Me - Vernon Hills, Illinois

the best chicken sandwich ever combined with most caring people who serve you. In a fast casual restaurant? Kids and families love this Vernon Hills location as Miss Bonnie always greets the kids. There is a real sense of community here and its appreciated for a nice casual dinner after work. There are regulars here. And I see why. Come a couple of times and they remember you. Want a more quiet meal without you kids for say 10 mins? They have a neat little play area indoors for the kids to romp and slide. I like how the restaurant has hand sanitizer and purell wipes along with table wipes. They really do care and serving their customers is their pleasure. They've got me hooked. read more

Do you like to eat chicken? Then you will like Chick-fil-A. I think their chicken is super yummy. To begin with, their sunjoy is yummy. Another reason is you can get coupons. The best part is they have chicken nuggets. If you like chicken then eat Chik-fil-A! read more

The service here is beyond my expectations. They have a device at the tables where you can order more food or ask for something you forgot (ketchup, chick-fil-a sauce, straw, etc) and they will bring it to you. There was one time I went and I guess their computer malfunctioned. I waited for maybe 10 minutes for my meal, which I was okay with , but the workers made a big deal out of it. As an apology for me waiting they gave me a free cookie and gave my boyfriend any option of a sandwich with free fries and cookies too. I know a lot of people prefer crispy chicken over grilled (like me), but their grilled sandwich was amazingly juicy and not plain tasting at all. I'm actually surprised that all of their chicken is juicy and never dry...like why can't Popeye's ever get that consistency? Their wraps are really good as well if you are looking for something "healthier". The Chick-fil-A sauce is CRACK...and I suggest you dip it in everything...sandwiches, nuggets, fries,etc. I am a huge fan of lemonade and I have to say...Chick-fil-A has the best lemonade I've ever tasted. My FAVORITE. read more

Forgot all the sauces in my order. This happens at this location more than the other ones.

Horrible service. Ordered 10 minutes before I arrived. Sat in the car for 20 minutes with a screaming toddler. Food was cold when they brought it out. No "sorry for the wait". There was one other person in the parking lot who was waiting longer than I was and there was no one in the drive through. read more

I've never had a problem with any other Chick-fil-a, so I was thrilled when we moved here and I was close to one. But seriously- every single time we order here, something is wrong or missing. As someone who spent years in customer service, retail, and food, I have a lot of patience for the industry... but this location is honestly a mess. We've had so many bad drive through mix ups, where they've given our food to someone else, so we've had to pull around and wait 15-20 minutes for a new order, and 8/10 times, it's still wrong. When we've been charged for things we didn't get, I've reached out to the restaurant to ask about getting that refunded or getting a coupon for the item for next time, since we didn't get it when we paid for it... we're always shrugged off, saying it will be in the mail (it's not). Today, my pushed-over-the-edge point was when I placed an order through the app, and it sat there for almost an hour without the restaurant making it. I thought maybe there was a glitch, so I called to see if it came though on their end... no one answered. I called 4 times, trying different options, and no one ever answered. So I called customer service, and they tried calling the store for almost 20 minutes, getting no one on the phone... and finally they just told me to cancel the order. I love every other Chick-fil-a I've been to- the amazing work ethic always shines through. But I don't understand what is happening at this location... I feel like they need a massive training haul, or maybe some new management. It's just disappointing. read more

I really appreciate their cleanliness and professionalism. When I do a review on fast food restaurants, the rating is highly depended upon customer service and the cleanliness. Upon entering the restaurant, it would clear to me how meticulous the employees were about customer experience. Everything is spanking clean, I almost thought I wasn't a fast food chain. The cashier was very swift and friendly. This was probably the only time I looked forward to eating fast food. Thank you for the great service. read more

Don't you hate when you have a card that is raggedy and barely works? And you have to do special tricks to get it to do anything? When it's probably easier just to order a other one? Yeah. So my brother and I ordered food and yep, we were having issues. Not only were the workers there patient and still sweet, the manager came up and tried to help. After a few minutes of trying everything we could, the manager actually just comped the meal for us and said it was on him! We were so surprised! I think he probably got tired of us thanking him. Needless to say, I ordered another card. Smh Best Chic Fil A location I've been to. read more

Not a big deal, but those of us of a certain age with the misfortune of having worked retail years ago may well remember a time when training and/or the ability to prospectively select staff with functional frontal lobes was not optional, such that those working the cash register actually transcended the lobotomized, disinterested garden variety of incompetence on leave from the Spaulding School. More specifically, are these dullards trained to greet the consumer, with, say, a "Good evening, thank you for your business, perhaps a "thank you or other departing summarization, etc. to indicate, say, that every element of a moderately sized order has been delivered?" The more endomorphic Paris Hilton wannabee through whom we suffered must have been depressed at the paltry number of ensuing Instagram "likes" pursuant to posting the thong pictures that those unfortunate enough to happen upon them ,three hours prior to shift commencement, can never "unsee", or perhaps the prescribed SSRIs were either flushed down the toilet or forgotten. Who knows? It does not matter, really, the piss poor service rendered at check out was inexcusable and unacceptable. We encountered this null-set at the check out window at 2058 on 08-12-23. "Buffy", or "Moon Unit" or whatever the hell was her/its name was either incompetent, miserable with her lot in life or wondering why her dream of YouTube Influencer status had yet to come to fruition. We understand how difficult it is finding engaged, happy, shiny, caring employees for these types of roles but this would be the last person, based on our admittedly limited exposure to her/it/whatever we'd have manning the register at any business we run and it's a shame that Chic fill A Vernon HIlls hasn't, we assume, discerned this obviously weakest of links in what was otherwise a strong supply chain but apparently they have not. Desparate times call for desparate measures vis a vis the hiring of the described untrained, excrement eating, serotonin depleted null set whose lugubrious self perceived lot in life all but guaranteed our permanent migration away from this place. read more

The last four times I've been to the Vernon Hills location something was forgotten or wrong in my order at the drive through. From kid's milk to fries to an entire meal. Today I made one more attempt at a complete order. I mentioned a gluten allergy for the kids grilled chicken nugget meal. I was told this was flagged on my order. I went on and double checked everything with the person before getting the food at the window. Everything matched up. Get home and no surprise they did not put the grilled chicken in my bag but fried. So much for flagging for gluten! I called and spoke to a manager since my daughter still wanted to eat. To my surprise there is no option of returning to the store to get the correct food! They offered to send me a gift card.... Not a very helpful solution for a kid that's hungry. I won't be returning to this location. I would recommend checking your order before leaving every single time since the thirty people working inside can't manage that task. read more