Customer service was absolutely awful!!!
My charm broke and they refused to exchange for a new charm!!! I first went to the Pleasanton Pandora and they were going to replace for me but they didn't have the charm in stock... They told me Livermore had the charm in stock and they will be able to replace for me .. The manager and the associate were rude and very stuck up!! The reason why they couldn't exchange for me was a piece of my charm was missing?? So I called customer service and they apologized and they will be sending me a new charm!! I will never return to Livermore Pandora!! read more