Really, really bad. This Panera is dirty, customers seem miserable, and it took far to long to receive my food order (about 40 minutes- not even exaggerating). It's not even that busy. Don't come here. Just go to a different Panera that isn't this particular Panera. read more

This location has good tasting food, but the service is definitely lacking. I've often had items missing from my order. And the cashiers (around lunch time- as that is usually when I go to this location) usually seem quite unpleasant. I have often had to ask multiple times for smoothies or pastries that I ordered while the cashiers stand around. The only reason I continue eating here (to go) is the food. read more

Panera Bread - Panera employee smoking while picking up trash right in front of panera. - Sandwiches Near Me - Battle Creek, Michigan

Love the green tea and the cinnamon scones! The service at the table is nice. As interesting as it is to listen in on other people's conversations, I suggest some more sound absorbing materials near the ceiling. The tomato soup is a favorite beyond all other for me! read more

I normally chose the you pick two for my food selection, and the smoothies and baked goods are delicious! The only bad thing I can say is that there has been multiple times where I have gone to buy soup in a bread bowl and they are out of bread bowls by 4 or 5pm, sort of a bummer but it happens. read more

Panera Bread - Turkey chili and chipotle chicken panini - Sandwiches Near Me - Battle Creek, Michigan

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This is the THIRD time that I've ordered the Margherita pizza and it was delivered as a plain cheese pizza! Also, my large mac & cheese with bacon came as a small with no bacon! My orders keep getting messed up. There is NO quality control at this location! I'm done trying with these fools. read more

Bad service and food is not done very well for cost of the food waste of money unless you want to buy coffee. read more

This was such a bad Panera. Like oh my gosh. The silverware was had crusted on old food. That alone is enough to make me want to vomit, knowing someone else's food is still on my silverware. And then the walls are covered with old food, and stains. I honestly think the health service should be contacted, it desperately needs to be cleaned. The food isn't good, I mean I could go on forever about the things that need to be changed. read more

This had to be the worst Panera I have ever been to. Dirty, food is gross and old. The staff is super slow. The worst. I can deal with slow, but dirtyness is another story. read more

I would give him zero if I could it should not take 10 minutes to make a lunch 10 minutes to make a lunch what the fuck people ordered after us by five minutes pets or food already good read more

I'm always up for going to Panera for a meal. The staff are always friendly and the food is good and comes out quickly. If you go later in the day, there is a possibility that they will be out of something, so lunch is a better guarantee to get what you want. read more

The food was awful and overpriced. I was expecting more but received small portion with little originality. It definitely didnt' live up to the hype. The menu didnt offer much variety and the bread wasn't anything special. We won't be returning. read more

I love their food and fast delivery but they forget something every single time, literally every time. It's confusing since they have their employees sign off on the receipt that everything is included. Would give them 5 stars if they payed attention a little more. read more

Not overly impressed. Yesterday, we ordered and paid online. My kids went to pick the food up. They got home to find that two of the sandwiches were missing. This food is not inexpensive and we do not live nearby. Also...the receipt was checked off and signed that the order had been checked...clearly, it had not been. I called and spoke to the manager, he was very nice and said that they would deliver the sandwiches within 15 minutes. It took a bit over a half an hour, but we did get the sandwiches. Not impressed with the value for your money or the service. I know mistakes happen, but when the receipt has been "checked" against what is in the bag...that should eliminate most errors. Taste of the food is acceptable. read more

Worse Panera I have ever been to, first of all when I entered I thought it was closed because they didn't have any bread or pastries out. Secondly, I waited for my food for over 15 mins and when it arrived the soup was not even warm and half of it was spilled on the plate, the napkins that came with it soaked. It pains me to say it but I should've stopped at McDonald's. read more

Just wanted to express my sincerest thanks to Dawn, assistant manager, for her kindness this evening! After experiencing a very traumatic incident on Beckley Road, I went in to grab food and try to calm down. I was still very shaken up. Dawn, and her colleague, listened as I tearfully shared my story. She was so kind and comforting! It touched my heart read more

It is a Panera but this one was really busy when I stopped in (of course it was lunch time!). Took a while for someone to wait on me at the counter when it was my turn and the tables were a bit messy. The food I ordered came just as I had ordered it and was good. read more

Good Panera food, great service, nice atmosphere. The server took her time and helped me choose a vegetarian food item without making me feel rushed. They later came by and asked me if my food was tasting okay. Finally it's full service! Meaning you can just leave your plates wherever you're sitting. read more

I go here for lunch often, sometimes up to three times a week! I love this Panera Location. Their food is always great, but the service is fantastic. The employees are great and helpful. There often is a line, but it moves quickly and you get your food relatively fast. read more

Panera has been a favorite of ours for a long time. Having said that, check how much meat is between your slices of bread. I ordered the Napa chicken salad, there was literally a very small scoop of chicken salad hidden among the lettuce and tomato. This is not a one time thing, time to lunch elsewhere. read more

Every time I go I try to get the Mac and cheese. Most times they are out. This is crazy to me. People love your Mac. You should never run out.....Also they sell out of french miche bread around 1. If a product sells well shouldnt you carry higher volume? read more

This was such a treat. I'm from out of town and our closest Panera is 5hours from us, so we go to one every chance we get. There is ample parking, but most of the parking is in the rear of the restaurant, and you have to walk to the front. There are a few places to eat outside. There is tons of options to choose from. They have salads if you need to eat gluten free. I had the Pick 2 meal. I enjoyed the mac and cheese and the BBQ Chicken Flatbread. The new flatbread sandwiches are awesome. And their mac and cheese is always delicious. The meals here are on the pricey side for lunch, but you are paying for the high quality of the food and baked goods. I love how the staff brings your food right to your table. They have these really state of the art pagers that show where you are sitting in the restaurant. That is a genius touch. Love this place so much. read more

The employees are all standing around talking to each other and giggling behind the food prep area, 4 workers and no one at the register, made eye contact with them, they kept chatting. Not bad service...there was NO service read more

I love everything about this place! If they mess up they will fix, no questions asked. I always leave here feeling like I ate clean and healthy! I can eat a lot of different places that are cheaper but you get what you pay for and I always feel good about what I paid for at panera bread. read more

Last year, a busser at this place dumped trash in my plate when I got up to get a drink of water. Today, when I just stopped to get a coffee, none of the registers were staffed. After waiting for several minutes with other customers in line, some of whom were smart enough to leave, when I was waited on, there was no coffee in the pot. Unbelievable. read more

I love Panera Bread and I the broccoli cheddar soup and bread bowl. Twice this week I've gone and they were out of bread bowls. I'm confused, aren't you Panera Bread? read more

Not eating in Panera Bread in any location. If you are charging $10 for food then at least it should be filling. The quantity is worst and quality is just average. Not recommended at all read more

Decent Panera but with exceptional service. One of the few "study spots" in this side of town let alone battle creek as a whole; they don't mind you being there for hours. read more

We frequent paneras all over the place, and we know when we get good food and service! Even with our crew of 4 little boys, they were so sweet to us. All of our food came our perfectly cooked! read more

The only thing that was good was the soup not one person said hello or anything for that matter when I walked in, the bread was SO hard we couldn't finish 3 different sandwiches with all having the same issue read more

They forgot to give me the baguette I paid for with my order. Since it was a to-go order, there was nothing I could do about it. Also they forgot the name for another order and didn't realize they were calling the wrong name for the entire time I was there. Who knows... that customer may still be waiting for their food read more

Great for soups. Love panera as a whole. The service is ok, that's why I gave it 4 stars. My order was sitting on the counter just lingering while the to go orders where being passed over it. Skin cells people, that's not hygienic especially when tell a customer that you'll bring their order right over. Outside of that, the soups are good and the prices are great! I love the flat bread sandwiches and breakfast soufflés read more

Seriously... bread is in the name. How can it be that you run out of bread? I used to come here to buy loaves of bread to take home for dinner- I love their bread! But... the last few times we went to buy bread they were out. read more

Ordered a Greek Salad and soup to go. Got home and found I had soup and a box of plain lettuce. Called the store and was told they could not just take my name and fix on my next visit; I would have to go back and bring the salad in for replacement. Failing that they would mail me a coupon good for the following month. I drove back and got a refund for the salad. Manager said it was corporate policy, I told him that it was poor customer service. I guess they do not realize that Battle Creek has more than one place to get salad and soup. CHECK YOUR ORDER BEFORE YOU LEAVE! Better yet, order elsewhere. read more

They have a new salad with berries and strawberries that is only 170 calories with chicken. Excellent healthy lunch. The place is really busy at noon. read more

My only suggestion would be to turn the air conditioning down. Way too cold to enjoy our meals.

Stopped in Saturday at 2:30PM. Walked right up and placed order so they were not busy. Then sat and waited 15 minutes for a bowl of soup. It was lukewarm at best. Not a good experience at all. read more

I ordered an iced cafe mocha and they have me a hot. When I told them I got the wrong thing they seemed very confused on what was wrong with it. The lady even told me that they can't make a cafe mocha, iced. What? It's on your menu! Finally someone made it, but they were very confused about it. Not to mention they forgot half my order and took forever to get it back to me. Not pleased at all... read more

When we were ordering at the counter, Dianna suggested a better priced option to save us money, and also was very helpful as we ordered at closing time. We are highly satisfied by their dedication to customer service. read more

Food is great and the service is as well. Parking is always a nightmare and it's hard to get in and out on your lunch hour due to being so busy read more

My girlfriend and I were in Battle Creek from Grand Rapids and needed a quick lunch before heading back so we stopped at Panera. This location is the worst Panera we have ever been to. We were greeted by a ball of toilet paper right at our feet as we opened the door. We stood in line for an unusual period of time due to an inefficient employee who appeared to be confused and mentally dispersed. We placed our order and chose a table. It didn't take long for the meal to arrive. We were disappointed to see what looked like a turkey avocado BLT sandwich that may have been put together by a 5 year old. Wait? Did i say 5? I mean 3 year old. I did mention it was a BLT, right? Except minus the bacon. Yes-we had to ask for the bacon as it was Mia. I had broccoli and cheese soup and a baguette. The baguette was far from fresh. It was like trying to rip a phone book in half followed by chewing a gluten enhanced now 'n' later. We ate our very very sad sandwiches and soup and headed back home. But guess what? That wasn't the end. The broccoli & cheese soup taste haunted me for the rest of the night. Crawling back up from my stomach to my esophagus to visit my mouth, reminding me of my horrible lunch experience. read more