Went to Panera at lunch today, ordered a soup. While I was waiting at the counter, I saw some orange scones at the register. There was no pricing on the bags of scones as you will see in the pictures. They were displayed on the counter between the registers in a wire rack, next to bags of choc chip cookies and individual cookies (one was pumpkin shaped; I don't recall the other). None of those four items had prices on them, but the standing sign right next to them listed only those four specific items, with prices. Orange scone $ 3.99. I selected a bag, he ran my card and I didn't take a receipt. When I asked the clerk to repeat what he said, he said it was $9.39. I picked up the sign, showed it to the clerk and told him the scones should be $3.99. He told me that was for one individual scone. The one he was referring to, was behind the glass case, on a stand, several feet to the right of the sign, along with other bakery goods. I went through with the transaction only because I used my debit card and had already been rung up, but in my opinion this was clearly deceptively false advertising. I am sure they don't really care, but they just lost my business.

Marisa D.

Honestly I hate to admit this but when I'm jonesin' for some Broccoli Cheddar soup... Panera is the place I immediately think of. Once in a blue moon I crave their French Onion soup but more times than not I get the Broccoli Cheddar soup. This location was the original Panera I used to go to before they started popping up everywhere and I mean everywhere. So yes it's still Panera but this location has gotten a little odd if you will. First things first.... I don't understand the ordering from the kiosk or your table but maybe it's because I like interacting with people? I mean don't get me wrong Rapid Pick Up & Online Ordering make a group order almost impossible to screw up and super easy to order for everyone. So although my mom and I were standing online waiting for a live person to help us someone asked if we needed help with the kiosk? Wait... huh?! We weren't even looking at the kiosks. Secondly... we were eating in and Panera is known for giving you actual silverware. Unfortunately I had to go up and ask for a spoon since the spoon they gave me was plastic and had schmutz on it. I'm sorry I'm picky sometimes but it looked like it had food on it. Gross! At first the employees seemed a little hesitant to give me a regular spoon so I asked for a plastic one. At that point I wanted a spoon free of the food on it and I didn't care what it was. As long as I got a clean spoon I was getting very hungry. Finally... I don't know what was wrong but it sounded like a loud PA system humming the whole time we were there. Unfortunately for us it was super empty in Panera that day and all we heard was the hum. Oh well such is life. My French Onion soup was good and my mom's Broccoli Cheddar as she said "good. It warmed me up." We also split a really good cookie. I think it was a gluten conscious triple chocolate cookie with walnuts. Neither one of us is gluten conscious but this was an awesome cookie! Will I be back? Maybe? If I'm in the area or heading to Lord & Taylor and not wanting Blaze Fast Fire'd Pizza.

Doug W.

Iced green tea is awesome. Although i do think this chain is a bit overrated, you need to order the right things and make it work for you. get the Iced green tea but, stay away from their chipotle chicken sandwich I hate the fake smoky taste. Most everything they serve has the same, hickory/smoke/crap flavor... if that's your thing, by all means, dig in. Now, getting down to the specifics, at the core of this place is a manager named (let's say "Judy." "Judy" doesn't care about you, your food, your comfort, or your satisfaction. Judy doesn't like what she does. Not only that, Judy isn't friendly, nor does she pretend to be or do any of the above... Judy is in the wrong line of work, and Judy deserves to be unemployed, and not compensated. The deficiencies of ill management run down to the lower level grouchy grunts, screwing up orders, spilling drinks, and simply forgetting to serve you. I went in today to order a sandwich, a simple task to some... this all went down hill the moment I stepped up to the register, placing my order a minute later than my girlfriend; I order a mozzarella panini but, wanted to add chicken (which I have done a half a million times before) for some reason this was confusing, and a big problem.. apparently a "no-no" but she could put some on the side... gee thanks would ya? So, anyway, the girl comes back, drops my green tea, and I am left waiting... WAITING as my girlfriend finishes what she has ordered and they have simply NOT made my sandwich. OK so I ask the fella what's up.. and what happens? JUDY asks the kid, what my problem is... MY PROBLEM? my problem is I havent gotten my order in the last 20 minutes, my drink is dripping from my foot, and you are an ugly, rude, incapable manager, and an awful excuse of a human being, THAT'S my problem... The most sorry person in the whole matter was the girl who couldn't speak but two words English and could tell I was more than upset... so she gave me an extra piece of bread... thank you. in conclusion, if JUDY is there... I will never be. Oh, the sandwich was cold, on hard and tasteless bread, and the entire restaurant was a filthy mess. Slowest panera I've been to but close to work. Gotta be there at the right time and hope this bad experience doesn't always happen (it doesn't)

Kristy F.

So to be fair, I haven't been to Panera in a long time. And I only used to go for lunch at work because it was convenient. I went today with my boyfriend and it's a totally different experience than I remembered. Granted, it's nothing life changing and the food will not be even close to the best of anything you've ever had. But now, you order at a kiosk, and you can customize everything. Then, You no longer have to wait at a counter like at the deli, someone brings you your food. And it's served on nice glass plates and bowls. It's definitely still just soups, salads and sandwiches but is definitely a casual date spot possibility now.