I eat at Panera regularly, but this was my first trip to this location. By the standards I've come to expect from this chain, I have to say they missed the mark during my experience. First, on a Saturday night, when one would expect the customer traffic to be heavy, there was one person on register, and the line was very long. Second, my order taken wrong, and I didn't notice until they gave me my food. Third, the beverages in the fountain dispenser were all off. The Pepsi was clear, the Dr. Pepper was flat. The food tasted fine, like I would expect. Also the lemonade I ended up drinking was really refreshing. Perhaps it was an off night, and they were clearly understaffed. Overall, however, I was dissatisfied enough with my experience to write this read more

Every time I go to this Panera and get take-out, it's wrong. One time I ordered a grilled cheese and only got 1/4 of a slice of cheese. Second time I got a bacon turkey bravo and they forgot the bacon and the cheese. This third time I ordered a bread bowl with French onion soup and they forgot the bread bowl. I used to LOVE this Panera but now I don't know if I can go back. Very disappointing... read more

I was in the area visiting my bff and we wanted to get some Panera hazelnut coffee in us. We have a very wintry snow day and traffic was at a standstill. It however did not prevent us from making the trip which we're glad we did because we found that the place was practically empty. I guess very few were daring enough to brave the snow. "Okay Melanie, stop digressing". Ok, ok. The place was clean. The coffee had the 8:20 time stamp which was perfect for us, we were there at 8:30. The service was very friendly. I just went for a refill and the coffee station has been updated to 9:15 which is good since that they were refilling despite not many people being in there. Good experience here. read more

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As a national chain Panera consistently delivers an excellent product, this outlet is no different! The restaurant was clean, no accumulation of used dish ware, staff presented themselves professionally and the employment of adults with special needs is both wise and commendable. I would encourage anyone desiring a quick bite, great soup, salad or sandwich stop in for a pleasant break. read more

food was dog shit. don't ever get the bbq chicken sandwich theres no bbq in the sandwich. also dont get there grilled cheese the bread isnt grilled at all. there mac & cheese sandwich has hard ass chese things in there that make it nasty as shit. fuck you panera bread. FUCK ALL THE SANDWICHES. read more

Nay. Website and yelp shows they close at 9pm. Just tried the doors at 8 and they are locked. Absurd. Never going back to this location.

I could not have been more disappointed! I ordered an early morning bagels, coffee and juice breakfast for my daughters 10 bridesmaids on her wedding day and was just so disappointed! I paid for and confirmed cream cheese, butter, cream and sugar along with the bagels. I even asked if they were in the box when we picked up the order at 6:30am. When I got back to the location none and I mean NONE of the condiments were in the boxes! It was too late to go back so we had bagels, napkins, juice and coffee. Nothing more! If you depend on this location to provide what you order... don't!! read more

I love Panera and this was my first time at this location. Got bagels, they were fresh and light, not heavy like other places. I do need to say that they should have a dedicated urn for tea water. I only drink tea and my tea tasted like coffee. Tea drinkers unite! Please give us a dedicated urn for tea water! read more

I found hair in my salad that was clearly one of the guy's making the food. I nicely told the manager that was handing food out to people and he asked them to make me a new salad. I went back to my table and came back a few minutes later. The manager had disappeared. I waited several minutes but he never came back out. I never got an apology from the manager. Not that I excepted to get anything free or been offered a future discount due to my now ruined appetite, I would have expected to be acknowledged. I went back a few months later and received a dirty knife with my food. I don't think I will be going back to this location again. read more

Cuban sandwich was terrible. One tiny piece of ham and maybe three shreds of pork. Not worth the $7 price tag. The bread was very chewy to the point of hurting my jaw. I'll stick with the mac & cheese here on out. read more

The worst chipotle around. I stop here on my way home because it's the closest one around and they are always out of something.

I visit this panera everyday and get my food takeout every day almost and there's not a day which goes by when my order is not messed up. Everyday they miss to put right sandwiches, side baguettes missing, soups wrong arrrrrrhhh.. Cmon panera, food is so good but service people need to be FIRED. Everyday new issue...Everyday I get APOLOGY from panera guys. I had another bad experience, NEW MANAGER DEAN MESSED UP THE WHOLE ORDER, instead of egg in broth bowl, he put chicken, vow! He's the manager. What can u expect from employees?? Just now standing at panera on sept. 6th and my order is again MESSED UP. I ordered Saba noodles Endmame and they made lentil with chicken. Totally RIDICULUS read more

Worst food and no proper management. Wrong billing. Called up over gone but still no one worked on order until I pay and complain. Go if you have lot of time on hands. read more

Very disappointed. I went in there at 8am today, NYE. It was me and one other customer so you'd think they could get my order correct. I ordered 3 bagels toasted with cream cheese. 2 of the 3 cream cheeses I received were the wrong kind (ordered honey walnut and got plain) and none of the bagels were toasted. When you get charged extra for these things you'd like to have them done. Very unsatisfied. Will not return to this location. read more

I travel a lot for work, so I eat out a lot, and Panera Bread is probably the place I eat at the most frequently. I've been to Panera Bread all over the country, but this one, unfortunately, is the one that's closest to my house. The employees are all friendly and the food is good and relatively healthy, but.... The sandwiches seem to be the smallest of any location, and I hate the fact that you have to wait for the barista to get hot water for your tea. It's a dumb thing to judge the restaurant on, but it really bugs me. It also bugs me when I asked the just seems read more

Another disappointing visit to this Panera...three strikes, you are now out. My daughter's grilled cheese was burnt on one side, uncooked on another. My Bacon Turkey sandwich had only a whisper of bacon on it. Husband said the Napa Chicken Salad sandwich was marginal...nothing spectacular. There is too much bread with these sandwiches. We all had a half sandwich and soup. Soup was okay but nothing I couldn't make at home. For a kid's meal, two half sandwiches and two soups, it's hardly worth the $30 it cost us plus the gas to get there. read more

I waited 25 minutes for my order and the restaurant was not busy. Once I got my food, it was well-prepared.

We have frequented this Panera at least a dozen times, and we were there again last night. The food is very good for fast food, and the nutritional info is easily accessible. I have never had any problems with eat-in or to-go orders. The restaurant is clean and there is always a table available. Now and then a soda will be out, but that's no big deal. I usually get the you-pick-two, with a salad and a soup, and a side of chips. Last night I had chicken cobb salad and french onion soup, which were both good. The two of us can eat for under $20, which is always good. Panera's quality is consistent, and this location is no exception. read more

Prior to my experience today, i was pro-panera all the way. Food really is delicious and portions are good. On this particular evening I was out running errands and my mother called me and asked me to pick her up dinner from panera, and she would order me salad along with her meal. I specifically asked for the steak and blue cheese salad with balsamic dressing on the side. My mother called the order in and I swung by Panera to pick it up. Upon my arrival, the manager (I inferred his position from his dress shirt, pants, and age- different from the other employees) read the order on the receipt, and it was wrong. My salad was not on there. They rung up a different kind of salad. I expressed this to the gentleman and even called my mother in front of him to confirm what the order should've been. Panera rang it up wrong. My mother did not order the wrong thing. I got a whole lot of huffing and puffing and the conveying of strong annoyance from the manager rather than an apology for the mix-up. You would've thought the place was packed and I was holding him up from something so important. Major 'tude for such a little mix-up that wasn't even my fault.... No thanks. When I did finally get my order paid for, I brought it home and the bread was stale and the dressing was incorrect. A cherry on top of a very bad sundae. Er, salad. read more

Uggh.. what happened to the pesto that used to be on the tomato & mozzarella panini? Now there's tomato sauce and basil leaves... Dislike!! :( read more

Food is great as always, however the place needs to be cleaned. Tables were dirty, floors full of crumbs, trash and tray return area needs to be bussed more frequently. read more

I can defiantly see why the reviews are not good. I gave them 2 stars because the food did come out quickly. The portions were smaller than I have had at any Panera. Also, they forgot my salad dressing. Overall, I would say the experience was not great. Food looked like it was thrown together. There are too many other great places in Exton to eat at then go back again. read more

The customer service is actually really exceptional and even though I'm a pretty picky and overly specific customer, they have never gotten my order wrong over the many many times I have been there in just the past two years or so. The caramel apple scone and the French onion soup are the two very best things on the menu and I could eat both everyday! I would go here everyday if my schedule and sanity allowed it. read more

I love panera but not this location. I have been going here past one year but never satisfied with the poor and under trained service. Some of them are rude and don't have attention to the people waiting in line. They do their stuff instead of taking care of people in line. Not a hygienic place to dine in. Never going here again. Thank you! read more

The people are always friendly. Even though it is busy they took time to tell what is in the breakfast wrap. I stopped for lunch last week during their busy time. I realized they had online orders along with customers in the resturant. This seemed very stressful for them, but I received my order and it was correct. read more

RUDE! I havent been to this location in mths so i thought hmmm lets so breakfast today. Nothing has changed! Very unorganized and i waited forever for 2 sandwiches! The little Spanish guy that prepares the food is rude and standoffish and curt with the customers! Will think twice before returning! read more

Fresh bread at it's finest. Soups are worth a try. Better yet, soup and sandwich combo.

In general I love Panera and this franchise is pretty great too. I love the soups that they serve in bread bowls. I also really like their salads, very fresh and yummy. Always get courteous service too. read more

Driving up to Panera today it looked packed. There were barely any parking spots near it and the inside was filled. That being said the staff was friendly and quick moving while taking orders. After ordering the food was ready extremely quickly as well. I ordered the pick 2 and got a cup of new England clam chowder and a bacon turkey bro a sandwich. The soup was very good no complaints there. The sandwich was thick and the sauce that was put on it made the bread get soggy and fall apart. Overall I would definitely come back to this restaurant. read more

The potions are ridiculously small!! They serve you the small cup of soup and charge you the higher bowl prices! Too bad!

Ordered the classic grilled cheese and a hot tea. Hot water was empty and tried to communicate that to the girl....a bit of a space cadet. Another employee noticed and filled the cup with hot water. He gets the 1 star. The grilled cheese was Aweful, barely grilled. It was the cheap version you get in the dairy isle....disgusting. Their tea is always good. Did they lower their standards? I swear I'be had better food there before. I just don't go often, like once a year at most read more

Its a chain, right? So why have I bothered to review it? Because the food, which while not great is slightly better than Taco Bell (we needed a quick breakfast) but definitely not when you are in a rush. Why? Not because it takes that long to make breakfast sandwiches. But because the cook staff will screw up your order, then argue with the cashier in front of the customer about whose fault it is. Rather than just apologizing and correcting the order. Then they will try to correct it by removing the bacon from your egg and cheese sandwiches, rather than make new sandwiches as they should, and get caught because they failed to remove all of the bacon from one of the sandwiches. Causing you to go back and stand there to watch them make it so that they do it right and fresh. (No apologies, by the way). Three strikes. read more

There are tons of Panera Breads to choose from. But this particular location should be avoided at all costs. The store seems very disheveled and unorganized compared to others I have visited. The coffee pots each had TONS of grinds in them. The staff is very young and immature. I had to tolerate their screaming and throwing items behind the counter throughout my entire meal. And my interaction with one older employee was very unpleasant - she was rude and standoffish. The floors are filthy with crumbs and spilled food under almost every table and the condiments never restocked. And it is very inconvenient because there are approximately two outlets in the entire restaurant - so if you came to work on a laptop you'll be out of luck if you need to charge anything. I have been to countless Panera Bread locations and this was by far the worst one. My last experience here was very unpleasant, and it will definitely be my last. The West Chester location is a bit further from my work but to gain a better meal and atmosphere, it is worth the longer drive. read more

I usually place an order online and have never had a problem. I order the Asiago cheese bread demi loaf and a large soda. Everything is always ready in time for my arrival. No issues. read more

The manager Dean at Exton store should be fired for his inconsiderate, disrespectful and rude behavior. I had ordered a mango smoothie and had requested extremely less ice and to compensate to filling the glass, he had to fill in more yogurt and mango pulp else it would lot less. he outright refused to do so and did not even acknowledge me being there at the store nor would he let his employees do that. Basically told you take it how ever I make it or leave, So, nonetheless, I cancelled my entire order. I know these big companies don't care about 1 person as my order amount would not put any dent on their revenues. But it sure speaks a volume about the company and what it stands for by hiring such ignorant who is clearly not a fit to be working in the hospitality and food industry. Not going there for sure.... read more

This restaurant is absolutely bonkers. I am visiting Pennsylvania on holiday from the UK and I was distraught by the bad service, never have I been talked to so poorly by the woman behind the register. The lack of bread to accompany my overly salty piping hot cup of soup made it almost inedible. I encourage anyone who is about to make the mistake I did, do your self a favor and go to chipotle. read more

Quick service, great food and their iced teas are to die for!

9:30 in the morning, out of coffee and we were told "it will take awhile" followed by "it's not my fault". Very snippy employees, poor service and the sausage patty tasted horrible read more

I generally like the food I have gotten from this Panera Bread. What i do not like is the snotty manager. Both times I went to this Panera, me or my coworkers were inconveniencing him. My coworker told the cashier the food was to go, but somehow, this got lost in translation, and this is apparently, the worst thing you could possibly do. He literally sneered at her, when she said it was actually to go. And god forbid, THEY pronounce your name wrong when calling your items, because you should know that they meant you, even if 10 other people are waiting for food- and they weren't even close to saying your name right. I didn't know this place was a "Dick's Last Resort" type place. The manager is the older gentleman, you can tell who he is because you can just feel the hate pouring out of him. I think i will try the Panera in Conshohocken next time, maybe they actually want people to come there. read more

Another chain with crappy food and service. It amazes me to see the droves of humans standing in line to eat this overpriced, poor quality food. I have tried this place three times now to see what all the talk was about and give it a fair review. Unfortunately I still can't comprehend why people eat at these type of places and wait in line for so long. We as Americans have forgotten what good food and service is but we are willing to pay more for this sloppy food and service. No different then Wawa food. For the price I paid for macaroni and cheese and a turkey sandwich, I could have been waited on in a local restaurant and paid the same or less for better service and food. We have forgotten the pleasure of good food! If you truly enjoy the food and service, you have no idea what good quality food is all about. read more