Even though there was a wait, the service was as fast as possible. Delicious food, as always! Amazing atmosphere, the café vibe was on fleek. Jeffery (guest service manager) was amazing, took our dishes and made amazing small talk!! read more

Earlier today, I purchased a bacon, egg, and cheese croissant sandwich and was appalled to find that the egg and cheese were covered in visible green and dark mold. I immediately contacted the store manager, Katina, to report the issue. While I was refunded for the order, I was disappointed by the lack of urgency and accountability in her response. She offered a half-hearted apology and asked that I return the sandwich--which I did--but upon doing so, she refused to open the bag or inspect the food herself. As someone responsible for food safety and customer well-being, I expected a more serious response and swift corrective action. This lack of engagement raises significant health and safety concerns. I strongly urge Panera Bread management and corporate leadership to investigate this incident promptly and take appropriate measures to ensure this does not happen again. read more

Panera Bread - Moldy Croissant Egg & Cheese Sandwich - Sandwiches Near Me - Indianapolis, Indiana

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I luv they're food especially the toasted Italiano!!!. I highly recommend Avon Panera Bread, the customer service is excellent and I luv the atmosphere!!! read more

Really delicious as always but their pricing today struck me as a bit much. They have a sign on the wall that says lunch duets 5.99. It has a smokehouse chicken sandwich and tomato soup in the picture. I ordered the "pick two" and had the chicken noodle and spicy take sandwich but somehow mine was 15.99. read more

I'm writing this as my friend is starving. I got my food, can't complain. But my friend, she's going through it. I was about to nag on about the oatmeal raisin cookie I was given. Seriously? No chocolate chips?? I live for chocolate chips, and this Panera has taken the life out of me. Again though, not as bad as my friend has it. I'm writing this for her because she won't stand up for herself. She hasn't even gotten her food yet, I finished mine an hour ago. Yeah, they forgot her order. And all she was left with was my dried out piece of beard that I no longer have. Panera, I dearly loved you, but since you have both taken the life out of me and put my friend through so much, I can't love you anymore. I'm sorry Panera, we're over. Outta respect gotta give this 3 stars though. One employee was really just trying her best, I hope she's chillin like a villain. She's a real one. read more

Always good and friendly service and usually quick , I am a repeat customer because of it .

The lady at the register was very sweet, and nice, the other thing I did not like was she Didn't have change to return to me so they made her take it out of her tips. I thought that was very rude. she shouldn't have to do that at all. read more

Order the soup chicken noodle soup and salad in Greenwood. The service was good and the food was great and my son loves it.

I was served cold soup, then found a gray-brownish hair in my sandwich. No apology from anyone, but thought I wanted another sandwich. The lady who's making the sandwiches has a nasty ponytail just flinging around. Hell no I don't want another sandwich. Give me my money back. Absolutely disgusted and annoyed. One star is too generous. read more

Made an online order for pickup. I ordered a Fromage croissant toast sandwich with steak strips added. What I received was missing most of the ingredients. It had a small dab of sauce or cheese in the middle with the steak but no arugula, no caramelized onions, not sure what cheese or sauce was actually on it but it was clear it wasn't all what was supposed to be on it. Another sandwich in the order had onions when we had asked for no onions. Decided to give this location a try despite bad reviews because it was close, I can now see why the reviews are bad. It's a beautiful clean restaurant but whomever makes the food clearly has no work ethic or motivation to make good food. read more

Worst Panera in Indianapolis. 9:30 am no coffee. When it came out, cup filled grounds. Staff reported filter issues due to not having "normal" filters. Earlier this week no coffee due to no filters. No sugar alternatives. This isn't an occasional occurrence. As a drink club member, I stop here several times a week. Corporate needs to step in. This location is in a visitors area of downtown. Poor experience for visitors to Indy. read more

I tried out their online ordering system and a half sandwich & soup, and my review is mixed at best. The order worked pretty well. I chose the "Order From My Table" option which prompted you to enter your Table #. T his helps them locate you when they bring out your food. They still confirm that you are receiving the correct order by checking your last name which is automatically added to the ticket by the app. My half Cuban sandwich was pretty good. However my cup of french onion soup was lukewarm. read more

Panera Bread - Half Cuban, bowl of French Onion Soup - Sandwiches Near Me - Indianapolis, Indiana

It was ok. I ordered ahead to pickup my order. But I needed to change the pickup time to 30 minutes later. I called the guy assured me they'd wait. They did not and it was cold. Still tasty but cold. read more

The worst Panera I have ever ate at, definitely would not go back. I ordered an bacon, over easy egg, cheese on a brioche bun and my son in law had the same but with sausage instead of bacon, we it was done but we didn't know it, so because it was taking so long I went up and it was setting there, then we get back to the table and looked at what was served, was a really thin piece of dried up egg, charcoal bacon with a dried up piece of cheese, at least he was able to eat his sausage, I just wrapped mine and trashed it, 34 bucks later we got on the road. Shameful for sure. read more

Definitely not the best Panera I've been to. The coffee had enough grounds in it to label it crunchy. I ordered the oatmeal and needed to add lots of hot water to make it something edible. I don't think I'll be coming back here again. read more

Okay, I was trying to give this Panera a pass every time come here, but today was the last straw. So when you order online to pick up in the pick up window at a certain time one would expect the order to be ready and correct. It was neither. I can't with this Panera. I waited 25 minutes to get an order that was supposed to be ready at 12:45. read more

There are NO bathrooms! They are under construction and they tell you to go upstairs where those bathrooms are CLOSED as well! Now to the Fuji apple salad, the blue cheese was on the bottom, no, it had not fallen, it appears to be made that way, blue cheese first??? The portion seemed small for salad, the chicken was a decent portion. But no apples, not even on the side. I guess it was Fuji minus apple salad?!? The staff seemed sufficient, lot of people standing around, but the coffee was out too while I was there, overall, I can't recommend this location at all! read more

I ordered two things from here and they forgot one. I ordered a bowl of soup and the 1/2 & 1/2 meal. I paid about $30 for it too.

It was Friday and the national swim meet was going on they were super busy but the person calling out orders was really on her game. Everyone was getting their take out quickly and efficiently. read more

Horrible service. Took forever to order food because no one was at the front. Acted like we were an inconvenience to their day. Would not go back again ever read more

Although the food was good, the service was unacceptable. The staff was unfriendly and left me feeling as if I were an interruption to their busy day. They focused on mobile orders and were annoyed when I asked why my order was taking so long. The restaurant felt chaotic and dishes were stacked. It has been over a year since I've been to Panera, and I don't plan to go back. read more

I came here during the height of breakfast during GenCon so this place was a little overwhelmed and hectic. All in all though - the staff did a wonderful job accommodating the out-the-door lines that never seemed to die down. As a Panera - this place was exactly what I expected it to be. No better and no worse. I'm not sure there's much more to add... read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

Okay Chicken Caesar downtown if you're looking for a quick and easy bite convenient to the other main Indy locations read more

Panera Bread - Caesar - Sandwiches Near Me - Indianapolis, Indiana

Amazing food amazing staff im impressed every time I come in. Food is always fresh and tasty Staff is always friendly and go the extra mile read more

As previously mentioned, this location has little computer as you enter that allow you to place an order, hang out, and then have it ready in a few minutes. This specific location is usually busy, so if you're in the area and it's towards the end of the day, I'd look elsewhere as they usually run out of stuff and don't remake anything if it's near the end of the day. I don't come here often, but do if I have a coupon or discount of some sort. The service has been mostly great, with a few exceptions here and there. If they do run out of stuff, be sure to ask them for alternatives and they'll usually give it to you at no cost. read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

Ordered the chicken avocado chicken melt sandwich and a whole salad. The focaccia bread was so thick; it was the sandwich. The other ingredients were barely present. The chipotle dressing was sparse along with other ingredients that make-up the sandwich. Had to t not been so cold outside I would have returned to the restaurant for a refund. read more

Very good!! I always come here with my family and I get the bagels which are very good with cream cheese!

Absolutely HORRIBLE customer service. Tried to call and place a carry out order and the lady was rude, wouldn't listen just wanted to talk over top of me, and then told me she was walking out the door and couldn't take my order and to email it in. read more

Really really bad managing and a lack of preparation. Families have been waiting over an hour for food. One family has been waiting so long they had ordered breakfast around 1030am and it was 12pm and still didn't get their food, they got their food at 1220pm. Panera wasn't prepared food or staffing wise for the amount of people from the race and volleyball tournament, and this isn't unusual as Indy holds numerous volleyball tournaments. The cashiers were still allowing people to come in and order even though folks food had not been prepared and they were waiting over an hour. We ordered at 11am. So many families were getting refunds, there was confusion oh who was still here, we just had to go up and tell them what we ordered so they could make it. It wasn't about everyone coming in at once. It was about a lack of preparation by management. Period. We should all be getting refunds for our food. read more

Panera Bread - This is at 1221, McClendon ordered at 11am. - Sandwiches Near Me - Indianapolis, Indiana

No half and half for coffee, stopped taking breakfast egg orders because they couldn't handle the Gencon convention rush. Avoid if possible because you will wait for at least 30 minutes read more

3 reasons why Panera bread should give me my money back and hire new staff at this location and fire everyone currently working there. Here for a work trip, not feeling well and working long hours. Panera bread I thought would be an easy/ healthy choice for dinner. 1. I have allergies... which is normal. I'm not the only one. I walk up to order but can't see any Ingredients and there is no paper menu or anything for me to look at. I order what I thought wouldn't have my food allergies and ask the guy taking my order to note my allergies to be safe. He didn't seem to understand what a food allergy was because he was looking at me cluelessly. Then the guy behind me walks up to order and asks the guy taking order "what's wrong" while I am standing right there the kid responds "too many food allergies, it's messing up my day." Okay at this point I was upset, feeling pretty shitty that he would put someone down for something they can't control and furthermore say something so rude in front of me. However I let it go. 2. The next day I obviously don't wanna go in and order so after I go through the f*ckn hassle of downloading the app. I order for pick up and my boyfriend went in to get it. We get back to the hotel room and what I ordered is not even in the bag! They forgot my onion soup and the sandwich I ordered was literally two slices of bread. They completely forgot to put sauce, cheese, onions or steak. So naturally I try calling - no answer. I try calling again the phone hangs up. I try going on their app to cancel or get help with my order but no such luck. 3. Panera bread you stole my money and provided no way for me to get it back. I couldn't even go back to the restaurant because they were closed by the time I got there. So I will be calling tomorrow, sending an email, and walking in to demand an apology and all the food I ordered. read more

Waiting for 40 minutes inside the store just for a sandwich is not acceptable, even during lunch hours.

My wife and I eat it does Panera bread and I'm not a huge fan of Panera bread but it's just all right I got a salad and a sandwich and it was like 12 hours that they were half size I want to happy with that wife got some kind of chilly thing and she liked it what is expensive to if I go to a chain restaurant that's fast food in my opinion it should not be over $20 for two people so I am going back here I hope not read more

I'm a fan of Panera. Fresh, clean food. Last week I used them at the office to cater breakfast, and today we had the best lunch at the one downtown in "Claypool Court" (am I showing my age with that reference?) I had the pick two with Broccoli Cheddar soup and the Barbecue Chicken salad. I was just very pleased with how quickly my order was completed, especially at lunch hour downtown; and the food was fresh and delicious. Oh, the carrot cake muffin or cupcake with icing was so good and a great fall flavor. I don't think anyone can go wrong no matter what bakery treat you get. I like using them for catering at the office because I usually don't have to worry. Their pricing is average for what they provide, so I don't get yelled at for spending too much. They are timely, so I don't get yelled at for not having breakfast or lunch on time. They are efficient at coming in and setting up so I don't get yelled at for interrupting meetings. I like not getting yelled at. read more

I don't know, maybe I'm being generous because I'm feeling down or maybe it's the truth: I like them! I usually do order from my table when I'm on my lunch break to cut the time since I work retail atm, and they're pretty good about getting my food to me minutes later. Everyone that works here is upbeat and friendly even when they're slammed. Tip: don't go when there are massive conventions like GenCon. You'll be waiting a while. You could do a pick up order, but if you wanted to sit down and eat, don't do it. read more

Mostly I like this Panera Bread because they have these kiosks where you can order your food without ever having to interact with another human being. What a time to be alive. The future is now, people! And the future smells like bread and total reclusion. Actually, people do bring you your food when it's ready, I found out. So you do have to interact with humans, unfortunately. But it's very minimal. Our order was correct and came out in less than five minutes. This Panera Bread is attached to the Circle Centre mall, FYI. read more

Slow, but the worst part was listening to this one girl making the orders to nothing but down the other employees an an just talk about how bad it is to work here, I get it if you don't like your job but save it for the back or find another job......10 mins for just a grill cheese, I'd quit composing an work on getting my job done let me add my "grill cheese" looked and tasted like it was put in microwave.... HIGHLY DISAPPOINTED" read more

If I could give zero stars, I would. I placed an order online for delivery for a small meeting downtown. The scheduled delivery window was 12:30-12:45. At about 1:00 I tried calling the store for a delivery update. No answer after several tries. Then I received a call from the delivery person stating that her GPS was broken and she couldn't find our office...which is on West Market in a building that has the street number prominently displayed. She hung up before I could explain how to find us. Our food arrived at 2:15...fifteen minutes after our meeting ended. The sandwiches were soggy and the soups were definitely in the danger zone temperature-wise. The next day, I received an email from Panera letting me know my order was out for delivery. read more

We were in a hurry on the way back to Chicago early p.m. Luckily it wasn't crowded when I walked in. The staff were very friendly and considerate of my unfamiliarity with the menu. Our food was quickly prepared and packed up for takeout. The sandwiches (Cuban and Bacon/Cheese/Tomato) were EXCELLENT, and the croissants (chocolate and almond) were SUPERB! Looks like it would be a good place to eat in, and I can understand how it would be so popular as to get super-busy. I enjoyed my experience and appreciated the friendliness of the staff. Thanks, all! read more

I work downtown, but have tended to avoid this location because it's been busy during lunch time when I walk by and I don't have time to stand in line. But my most recent trip may change that if it's the norm. Gone are the long lines to wait for an employee to take your order, they now have kiosks where you can order on the screen and just sit and wait. Makes things much easier. The Pick 2 is a great lunchtime deal - not too filling and not very expensive compared to other places. Service is courteous when they bring out your food, and they'll bring everything right to your table. Really impressed by this setup and definitely giving them another try next time! read more