Our food was good, but the stand out for my family of 5 was the care and attention from 2 employees in particular. First was Phyllis. Right from the start she was friendly and welcoming. She was so patient and took her time with me, helping me find a meal that we would love. Another stand out was Penny! Penny was the most kind and caring person! She was so helpful to my kiddos who are quite a handful at times. I really really appreciate these two ladies for making or lunch great. read more

I just wanted to come back here to add that Panera has proven to me that they are a completely unethical and dishonest company. It has taken me about 10 hours of reaching out to Panera via telephone to this location (they NEVER answer), emails to customer service, calls to customer service, as well as reaching out via social media. Every single individual with whom I interacted seem to have one goal, to keep the money they took for me for food they never delivered when I had specifically requested a refund from the very beginning. So, you may have good luck here, but you may also get taken advantage of by the crooked staff and dishonest leadership of this location. Remember, this location has been pure crap since 2015. Now back to the review where Panera does some kind of weird reverse Jean valjean kind of crap where the company steals the money from a customer who simply is looking for a piece of bread. #crookedcompanies This location is seriously a joke. We stopped visiting Panera altogether due to consistent experiences with quality and product being out of stock at this location in 2015. Fast forward to yesterday when I'm simply trying to obtain 4 bread bowls for dinner at home yesterday evening. I placed the order online, even add some sweet treats and schedule it for pickup. I ask my spouse to pick up the order on his way home from work, which he does. Unfortunately, when I open the bag there are not 4 bread bowls, but 2. And 1 of the 2 isn't even insellable condition. They have not only already cut the boule, But someone literally dug their fingers into it for whatever reason while wrapping it up? Literally, what the frick. Please, could anyone in leadership at Panera reach out to me and let me know why this consistent incompetence has been allowed to continue at this location for well over a decade now? I know you can do better, but for some reason you can't seem to get your heads out of your asses at this location. Of course I expect a refund for the items that I did not receive. I don't appreciate being stolen from which is exactly what this is. I also expect a refund for the food that I was served that someone, or multiple someone's, dug their fingers into. And finally, I would like to know how to place an order for four pieces of bread, and have someone be able to count to four? read more

Panera Bread - My $10 beef sandwich! - Sandwiches Near Me - Jacksonville, Florida

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Stopped in for a little fuel with mom and the restaurant had a minor buzz of clientele and service was average. There were advertisements of holiday specials and a lot of pastries. We ordered soufflés: 4 cheese for me and spinach and bacon for mom along with a coffee and a Madagascar vanilla latte. We made it to our booth and found it dirty on both the table and seats. Before we I noticed, my mom was cleaning the area. It was one of the areas without a vent. We sat, chatted, and ate. We enjoyed the soufflés, which were flaky and buttery. We talked about making our own. It was a lovely time with her. The latte was rather sweet for mom and the coffee bar was out of hazelnut, honey and had a few spills. I let an employee know about the hazelnut and honey and by the time I refilled my cup, all was replenished and wiped down. I made sure to wipe down the booth before leaving... I hope they bring back the spinach, artichoke and cheese soufflé...it was my fave! read more

Panera Bread - Four Cheese Soufflé and Spinach & Bacon Soufflé. - Sandwiches Near Me - Jacksonville, Florida

Love Panera and the Pick Two is always a good go to for me. They added new drink The Refreshers are so good with a nice kick of energy and of course who doesn't love the Broccoli Cheddar Soup read more

Panera Bread - Passion fruit Refresher - Sandwiches Near Me - Jacksonville, Florida

Theres not a more SWEET breakfast then one thats filled with honey walnut cream cheese. That cream cheese goes on the cinannmon crunch bagel like peanut but and jely, it just FITS'!! read more

Panera Bread - Honey walnut cream cheese with a Cinnamon Crunch Bagel - Sandwiches Near Me - Jacksonville, Florida

I love they cream cheese and bagels so much the only thing I hate is when my bagel isn't cut equally and one side be skinny and too crunchy read more

Panera Bread - Cinnamon Crunch Bagel Blueberry Bagel Plain Cream Cheese Spread - Tub 8 oz Honey Walnut Cream Cheese Spread - Individual 1.5 oz - Sandwiches Near Me - Jacksonville, Florida

This evening, Sunday, January 25, I pulled into the drive-thru at 8:03 PM. I sat there for two minutes before someone finally came on the speaker--without asking for my name--and told me to pull forward. When I reached the window, all of the lights were off. The employee was standing there with her purse and handed me my bag as if they were already closed and waiting for me to leave. I was not aware the drive-thru closed at 8:00 PM. When I got home, over half of my order that I paid for was missing. There was no soup, and the sandwich was completely wrong. This entire experience felt rushed, unprofessional, and careless. I will not be returning. read more

I mean, it's Panera Bread? They are pretty universal regardless of which one you go to. This one happened to be near Jacksonville International Airport, and well, we stopped there for dinner before heading back to Tallahassee. Have to say it was a pretty average one. Food was fine, parking was ample, prices were fair, but nothing from stopping there made this memorable unless you count the fact that I wish I had realized the proximity to another chain I like as I'd admittedly have gone there over Panera Bread, seeing as Panera Bread is everywhere versus the one I prefer which is not. read more

I mostly use drive thru. Excellent choice & quality of sandwiches. But the cream cheese cinnamon bagel is my favorite. Good service - fast & friendly read more

What happened to any quality control. Ordered a dozen Asiago Bagels, but when I went to pick up they looked like softballs. Round and nothing like a bagel, and they would never fit in a toaster. I will never order from them again. read more

Customer service was good, they have the machines where you can order yourself, but we decided to go to the desk. the food was good, but the tables were a little messy..we ended up cleaning them ourselves. The salads were good thou. We wanted to get some of the cinnamon rolls, but decided that we grab some on the way back. read more

Food was delicious but management sucks. I started out with sweet tea and they ran out of sweet tea, so I asked if they were making some more or if they could fill it up from behind the counter where they're making the go orders and the manager advised that they're no longer making sweet tea today, and I could just get unsweet tea and sweeten it with the sugar packets myself. Not sure how he made it manager but do better Panera! read more

Service was good - food was good BUT this place is extremely messy, tables not cleaned, trash on the floor all over -

Lovely store but, poor customer service. Ordered a whole but received half and when I asked for the other half, was meet with a confusing response. Overall, panera is lovely. I would suggest customer service training for employees. read more

Disclaimer: this review is solely based off my experience as a gig worker (UE, DD) If there's anything I've learned in life, you can't get your time refunded. The ol' precious time; sometimes we have it and then there's time we do not. I'd like to think of myself as a patient man but even I get antsy at a certain point. When doing food deliveries, you have to be cognizant of the customer you're picking up for, what they ordered and the wait time to said order. No issues whatsoever here! This Panera has always been A1, since day 1 at the RiverCity location. The process has never been easier .. walk-in to pickup, look for customers name and pickup their order. Not once have I had to ask for someone's order because I've been standing for more than 5 - 10 minutes. Customer service is always warm and you can't beat a welcoming smile. To my fellow gig workers, don't hesitate to pick up any orders from this location. Don't worry, you'll make your deliveries within record time. As always, drive safe and be careful out there! read more

How are you out of bagels 3 days in a row and you're a bread company? Nice management!

I really love this particular Panera! Everything is always so fresh!! I generally come for their amazing bagels, but their desserts always look so appetizing in the case I always have to get one. Every one I've tried has been to die for, but I must say their chocolate croissants are my favourite! Perfectly flaky... and the chocolate... just wow! I also really love they're chicken noodle soup and bread bowls. Hubby will often go pick it up for me when I'm sick. Here's a tip though that I got from the manager: Instead of ordering the soup in the bread bowl, order a large soup with a bread bowl on the side. Not only is it cheaper, but you get more soup! The restaurant is super clean. Outstanding employees. They have plenty of plug-ins for laptops or phones if you want to sit a while and do some work while eating. There's also a large patio area. And can't leave out the free WiFi. read more

Panera Bread - Sandwiches Near Me - Jacksonville, Florida

My daughter and I love the chicken Mediterranean bowl and the goddess green salad at Panera. We normally go to the one closer to our house but I had just picked her up from the airport and her lunch request was Panera. We found this location through the Panera app, it provided us with the closet location, address, hours, and online ordering options. We chose to dine inside the restaurant. We ordered through the machine, picked our table so our interaction with staff was limited. Our food came out quickly. Panera offered in-door & outdoor seating options along with to go option. read more

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Popped in today to get my frozen strawberry Lemonade which was delicious. The store was pretty slow with customers so it did not take long. The thing that takes the longest is you pay at the register and then have to wait at the pickup area. My favorite here is the half grilled cheese sandwich and cup of tomato soup. This is great for a cold evening. They have great soup and half sandwich combos. The bagels are great as well. You can get a bakers dozen which is 13. The best cream cheese is the maple walnut. This is a great spot to meet people at. They have free internet and do not rush you out. read more

You can't go wrong with a staple like panera. The food is fresh and a healthier choice than going to a burger joint. I'm only giving 4 stars because I would love for Panera to bring that the chicken sanoma stew. It was my favorite. Also, I liked the older version of the caprese sandwich. They started adding arugula which is a hard no for me. I am in love with the chocolate chip cookie. It's probably hands down my favorite cookie to purchased pre-made. It so soft and tasty with the right amount of chocolate to cookie. My mouth is watering thinking about it now. Ordering is normally pretty fast especially if you use the app. Oh and don't forget the awesome rewards accumulated for just buying food. It's a win win. read more

I'm a Panera bread fan but this location is a mess. I'm not writing this review based off of one visit, but 2 visits in the same week. Short staff! Super messy! Dirty! Bathrooms are disgusting! Some of the staff had major attitude! The outside seating area is gross! I'm not sure what's happening at this branch- but get it together! This branch is NOT representing the integrity of Panera well. read more

You cant go wrong with Panera. Fresh quality ingredients and fresh bread. (Customer Service and food prep my vary at the different locations) My favorite is the Pick Two with Turkey Bravo Sandwich and the Broccoli and Cheese Soup. I also like the Fuji Apple Salad (the dressing is so good). I often get the Chocolate Chipper Cookie for dessert, its full of chocolate chips. Well on today's visit I only came in for my free dessert for my birthday because I am in the Panera Club . I was kinda thrown off today because I ordered my cookie and the cashier went to get the cookie and her co worker heard me order it and grabbed it up before she did. Her mouth dropped and so did mine. He did it and didn't say nothing like this is the last one, sorry. It was a cold move, no teamwork or consideration there. I will go back to this location its the closest to the house. read more

Ordered on Uber eats for lunch today and decided to add an iced pumpkin cookie - but was delivered this hideous cookie. 1) Why is it so grumpy? 2) There was NO icing on the front of the cookie, just this mean face on the back of the cookie. I'm all for funny cookies, but at least put icing on them first, this is NOT what I ordered. I have a feeling it was just poor judgement from a crappy employee, maybe management isn't aware - if they are - that's a shame. read more

Panera Bread - Pumpkin cookie advertised. - Sandwiches Near Me - Jacksonville, Florida

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This Panera is fine. It is located in the River City Marketplace and can sometimes get busy. Pretty much all Panera's have the same items and I appreciate the consistency between stores. I have been to this one a few times and usually get the pick two combo with a sandwich and either a soup or salad. In the past I hadn't been disappointed with this location. It has always been probably a four-star experience. However, this last time my mom and I both ordered sandwiches with soup. The sandwiches were made correctly. The soup was the pre-made, re-heated soups but they do taste good. When we got our order we both realized the half sandwiches were now about quarter sized sandwiches. At first we both thought they looked like kids meals. Really? $12 for a tiny sandwich, small cup of soup and a small drink? I was shocked! My mom does not eat large portions at all and even she couldn't believe how small it was. I was telling my mom about my favorite loaf of bread to get for home, the tomato basil bread. I decided to order a loaf for each of us. My mom wanted it thinly sliced, and I wanted it thick sliced. I ordered from the app, put my table number in the designated area and about 5 minutes later a poor kid walked around to every table asking if they had an order to-go. When he got around to us, I told him it was our order. He crumpled up the receipt then said sorry and handed it to me. It was fine, I looked at the receipt and it did have the table number. When I got home later that night though, I realized they had sliced both of our bread thinly which I double checked the receipt and one said thin, one said thick, they had even check marked next to it to confirm. This restaurant is fine but check your order and don't expect a good value of any kind. I could have gone to Publix and gotten the same stuff to make our soup and sandwiches for less that the over $25 we spent. read more

Panera Bread - Half steak and white cheddar sandwich with chicken and wild rice soup with bread - Sandwiches Near Me - Jacksonville, Florida

Very mediocre Panera. The quality in sandwiches has completed plummeted. I come here often as I like to work from Panera, & I can tell you this location almost always makes the worse Frontega Chicken Sandwich. Either they put almost no sauce or you get the sandwich and every single part of the sandwich is falling off. I don't have this problem when I go to other Panera Breads but clearly it depends on who is making the food that day. Another frustration is that they will signal your food is ready sometimes 5 minutes before it actually is. Causing a pile up almost every time at the pick up window. If I'm working, I don't want to stand there and wait when I could be working! This is very frustrating and this location is the absolute worse. So take my advice, when they say your food is ready, save yourself some time & wait a couple of minutes before walking up! read more

Food: 4 Service: 4 Ambience: 4 Crowd: 1/4 full Order: Thai salad, Bacon Turkey Bravo Date/Time: 6/14/2018 8:30pm Ordered via the app while sitting at the table. The food was delivered within about 10 mins. Food was fresh and tasty like most visits to Panera Bread. The place was nicely laid out and clean. Would definitely recommend it. read more

This is my worst experience ever at Panera. This location clearly doesn't get the Panera culture or their quality standards. What I was handed was reminiscent of slop; slop that I wouldn't even serve my dog. We ordered the new broccoli Mac which had literally 4 noodles in it I thought it was the soup at first. Not to mention it was cold as well. Then my BBQ chicken sandwich looked like it was thrown together with no care at all. It was flat like a panini. But none of this should have been surprising to me since the customer service was horrible too; a bunch of people who obviously didn't want to be there. Their attitudes are horrible and they obviously need better leadership. read more

Panera Bread - Panera's New BBQ Chicken sandwich - Sandwiches Near Me - Jacksonville, Florida

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See the attached pictures of what I ordered vs what I received. More bread little meat. read more

Panera Bread - What I ordered and what I received. - Sandwiches Near Me - Jacksonville, Florida

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Originally I started this with 3 stars then I was going to give 2 stars but when they finally gave me my Margarita Pizza it was just a tomatoes and cheese pizza. I usually love Panera but this location has seriously dropped the ball. They portion sizes were substantially smaller than I ever remember receiving at Panera and I try to eat Panera at least 1-2x a month. It's somewhere that offers food everyone in my family enjoys but this particular location seems to miss the mark all the time for me. The first two tables I tried to sit at were too dirty to occupy, finally finding a table that only needed a few crumbs wiped away was the winner. When the server came up to clean it she rolled her eyes at the fact that I wiped it off so we could sit down and said "Well I was getting to it" um... okay It took FOREVER for the food to come out. Usually most Panera's I go to are SUPER fast like surprisingly fast, even if it's a busy time which this wasn't a very busy time, I would say they were at 70% occupancy inside and no more than 1-2 ppl in line waiting at any time. For a Panera that's really good. So the fact that the food took so long was shocking, and not only did it take forever but we ordered for three ppl, soup/sandwich, mac cheese, soup margarita pizza. We got soup sandwich first, then a less than half portion of Mac cheese for my daughter, when the manager asked if I would like more they literally brought out a spoonful and added it on top. ‍‍‍‍ they also offered the same for my wife's soup, they put one spoonful in a Togo soup cup.... After we finally got the last soup the only thing missing was the Marg pizza.... When it finally came out all it had was cheese and tomato!!! Was like wth!?! And the manager offered to make me a new one at this point everyone else has eaten their Luke warm subpar food and I'm livid so I said no thanks we're just gonna go, plus I didn't know if they would actually make a new one or just add the missing ingredients on top so I didn't want to risk it. They didn't even offer to refund me the pizza at first. !! I was like are you (insert several extremely profane words here) kidding me!?!? They finally did but I still ended up spending over $40 for half ads children portions of food. I'll never return to this Panera again, ever!! I'll stick to MY Panera's(see my other reviews for those lol.. read more

The staff is unfriendly and lazy. I ordered a salad WITHOUT Meat. I am a vegetarian. The first time, they removed only the chicken. The second time, the put the chicken back on and took off the bacon after I explicitly said no meat. The third time I entrusted that they had done their job correctly and ethically, however I found pieces of chicken still in my salad. They did not make me an entirely new salad, but instead, they simply picked it out and tried to make the salad look brand new. This Panera does not care about their customers whatsoever. Take your money elsewhere and do not waste your time here. read more

Panera Bread - Sandwiches Near Me - Jacksonville, Florida

Panera Bread is my go to, spot. Time after time I love the pick two menu. I frequently order the bowl of chicken noodle soup and the chicken avocado 1/2 sandwich. I mostly use door dash for delivery. When I walk in I usually order the spinach and artichokes scuffle, which is always a treat. So I will say Panera Bread is a staple for my lunch needs. read more

That was the last time I order ahead or even go to this location. service was awful, I waited 5 minutes to pick up my order, which was sitting behind the counter and not a person to be found. When going back to the front, again not a person to be found. finally someone came out and told me to go back to the other window where no one was there. I finally pic up my order, only to find out that they substituted everything but the sandwiches, muffins instead of cinnamon rolls, 4 different chocolate chip cookies in stead of 6 sugar cookies. when calling the store the manager proceeded to tell me that the person that handed me my food asked me to check the order and I was good to go. a blatant lie, since she never even looked up. The sandwiches were cold and greasy. read more

This is the worst Panera in Jacksonville. They can't seem to get it right. I'll never go back. It's not I haven't given them plenty of chances. They are incapable of doing the job right. The kitchen staff needs to be overhauled. Fired. The front line staff is good. The to go order staff fired. Do yourself a favor, please stay away. read more

Fun fact: every Panera in St. Louis, MO is called St. Louis Bread Co. Anyway, how can you not like Panera? It's a classic spot for a sandwich and salad. The pick 2 is just perfect also, especially when you can't decide between two sandwiches and your brain is whispering, "get both. You know you want to," and you can actually get both. I ordered the green goddess Cobb salad with chicken, and the tomato mozzarella flatbread. The salad was amazing and came with an avocado dressing. The flatbread sandwich was also good. It was like a caprese salad, but in sandwich form, and it did not disappoint. They were out of regular bread, so I got the multi grain dinner roll and it is now my new favorite. It tastes soooo good. Panera has included new teas and such, and the agave tea is amazing. It has to be my favorite out of the new teas they offer and it's all I drink when I go. read more

Panera Bread - Green Goddess salad and a tomato mozzarella flatbread - Sandwiches Near Me - Jacksonville, Florida

Tables need to be clean with limited seating to viruses b s. Clean tables so you can sit

The food options are great, their soups are delicious!! The staff are very friendly and a comfortable place to sit and enjoy a good meal.

Let's see... Where do I start. I love this place however this was the worst location I have ever been too. Got there at 6:45am there were a few customers there but apparently the staff was still sleep. Trash by front door. Ordered: Green smoothie- spinach grapes etc... Yuck it was water down Egg white turkey sausage- their turkey sausage is mixed in the eggs & was the worst sausage I have ever tasted. When in town for work I will not return here. read more

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I got the Green Goddess Cobb salad w/chicken. It was supposed to have a hard boiled egg and bacon, as you can see by my pictures, mine had no egg or bacon. I stated on my order that I wanted light hard boiled not NO hard boiled egg. Even minus the bacon and egg, the salad was delish. I'll have to try it again the correct way. read more

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Went to PB ordered the oatmeal. Absolutely disgusting!! No taste the strawberries were hard no flavor. Cinnamon sugar crunched together only can taste on one side of oatmeal. The oatmeal was dry. I think they owe my $5 back. read more

Okay I only get in the mood for Panera when I'm sick or it's cold out. Not feeling the best I stopped into this one for the first time. I ordered the broccoli cheese soup. There was a chunk of meat on my plate like in the picture. The server told me it came off someone else's plate in the kitchen and she swore that because she saw it happen. Okay why serve it that way? The crew working was obviously having fun as the were loud and gossipy until a dispute between a cook and the server. It kind of killed the mood of a mellow quiet place to eat comfort food. read more

Panera Bread - Sandwiches Near Me - Jacksonville, Florida