It's just not what it used to be. Portions are way down. I love their chicken salad sandwich but after seeing how little they put on I ordered double. Still was barely any salad. I spoke to a manager and she was going to mail me a coupon for a free chicken salad sandwich..... well that never came. read more

Ordered to go- The order was late- said online would be available 129 by 145 still waiting but they were friendly. However the food was subpar to what we are use to from Panera- Did the rustic potato soup- so bland salt and pepper could not even save it because the potatoes were raw- not cooked at all as if they had been fresh diced and dumped in- The squash soup this had a burned taste like it was left on the stove too long - sad because it use to be my favorite The ciabatta cheesesteak sandwich - my partner said this was delicious though would have loved some au ju ( personal preference) but it was a smidge dry And harvest medley salad ( the salad was good but grain heavy- otherwise it was good but would have loved bit more greens. read more

So this Panera location is almost always spot on... And if it's not, they always go out of their way to make it right. Most commonly, they are inconsistent about the portions of avocado, which for the price you pay for the sandwiches and salad, you should get more than one or two slices, in my opinion. Sometimes they just forget to put the avocado on there completely... Weird thing to be picky about, but it's my favorite part of the Greek goddess salad as well as the turkey and avocado sandwich. This location is always clean and inviting, and the bathrooms are well maintained, as well as the rest of the interior. Wait is never very long and I find the easiest way to go is to order ahead and then pick up from the kiosk. They have great customer service and they are quick and consistent... Only four out of five stars because each time I go there's always one thing that's off with the order whether it's a missing ingredient or just the wrong item altogether. They always make it right which is great, but I always have to make sure that I budgeted an extra time to double check my order. We will keep coming back because we love Panera and the chicken and wild rice soup is one of my favorite things. read more

Panera Bread - Avocado chicken BLT - Sandwiches Near Me - Lakewood, Washington

See all

The girls that work there today (2:30 / 6- 29-26) have horrible attitude, the store talks about having "great costumer service" and they give you the ugliest looks and rudest tone, caught the female workers laughing at a girl walking out today, get your employees attitude in check. read more

Second time I have gone to this Panera Bread both times I have gone with my boyfriend. Both get pink two meals, very quick and easy ordering and getting the actual food. The tables are clean and always have tables available. The workers are always sweet. read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington

See all

The atmosphere was the only good thing there. Food was blah, service was fast but my order wasn't correct and I had to get it adjusted. read more

The last 2 online orders i ordered the strawberry basil fresca , the last 2 orders have not come with basil and the menu did not state the item was out of stock both times, so i called to let the cafe know for the second time my order was missing ingredients, the worker who answered the phone acted like i was making a ridiculous complaint and stated sometimes they just don't have Basil. I said i understand that can happen , but it was not stated the ingredient was out of stock and that I WOULD NOT have ordered the beverage had i known. The rep then said in a snarky what do you want me to do , do you want to speak to the manager , and at that point i absolutely did. She then comes on the line and states the manager is conveniently busy , asks me to repeat my name and number several times , each time laughing and acting as if she cannot understand , i told her i did not like her tone or attitude and she proceeded to be combative and argumentative. This is the most disgusting behavior i have ever experienced from this Cafe that i order from several days a week , or anywhere for that matter. Two thumbs down read more

Terrible. The vibes were off the minute I walked into the restaurant. I was there for an interview, and the employees looked at me like they couldn't believe I was applying to work there. They made me fill out an application even though I had already applied online, which told me the manager and staff hadn't even bother to read my résumé. After I filled out the application, they told me they couldn't continue the interview. This was at 7:00 AM -- I woke up early, got ready, and went there just for them to waste my time. They could have easily texted or called me beforehand if they had actually read my online application. Overall, the employees made the whole environment uncomfortable. I'm glad I ended up getting a job somewhere else, but I wanted to share my experience so people are aware of the kind of behavior happening there. read more

We love Panera because we can always get something healthy and delicious! We especially love their Green Goddess Chicken Cobb salad and chicken noodle soup. When I was on Weight Watchers, that large salad WITH dressing was only four points (out of a total of 23 points for the day.). The chicken noodle soup was only one point! Watch out for the baguette that comes with it, though. That's another four points without butter. My favorite sandwich is the Chicken Avo Melt. Yum! I belong to their Sip Club for about $12 per month, which gets me a free drink every day and other discounts. It's worth it if you go once a week at least. I always order ahead on their app, and the food is always ready when I arrive. It's also a great place to sit and sip some coffee if you want, and there is usually a fireplace with easy chairs nearby. Perfect! read more

i honestly don't expect much from a chain but dang this is the messiest sammich i've ever received, it looks like they just threw cheese and peppers all over the place, also we got a bread bowl and the serving of chili was so small it didn't even fill the bread bowl :/ read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington

Our experience at this specific Panera bread was something I would never wish on my worst enemy! My companion only ever got half of his food and it was not at all cooked! Instead of mayo someone butted in the turkey and cheese sandwich. As if that wasn't enough I found hair in my salad! They took over 30 minutes with our orders and forgot quite a bit of the food! read more

First I gotta say we have recently gone back to Panera after years of not going because I thought it was just not that good. We have gone a couple times recently for lunch/dinner options and were pleasantly surprised by how much we enjoyed our food. I had the new spicy chicken and it's honestly bomb. But this review isn't based on that. This review is based on the breakfast I got this morning. I decided to go with the bacon egg and cheese on croissant cause that's right up my alley. 2/10 it was bland, plastic like texture probably from the cheese, and flat croissant that was lukewarm at best. 100% would never order it again. I also went with an orange scone and the entire center was raw. I have gotten a couple lately and they've all been soooo good. The person who made them, the person who packaged it, no one noticed they were COMPLETELY RAW?! It's just lazy and zero communication nor care. Just when Panera was getting back on my hood side they go and blow it horribly. read more

Panera Bread - Raw Orange Scone - Sandwiches Near Me - Lakewood, Washington

Love, love, love the salads at Panera! My favorites are their seasonal options: Fuji Apple or the Strawberry Poppyseed but I think I've tried them all over the years. The Greek Salad is excellent too, as is Caesar, but I'm not necessarily a Caesar Salad fan when there's sweeter options. I love the portion sizes, the flavors, and the ambiance at this location as it's generally clean and staff are friendly. Sometimes it's fun to do a 1/2-salad, 1/2 soup or 1/2 sandwich combo, but the Fuji Apple AND the Strawberry Poppyseed are excellent without dressing, as it's THAT flavorful!! If you're trying to eat healthy and not have extra calories, opt for dressing on the side and mix up the salad and try without adding dressing! Yummy!! read more

Don't ever go to this location the food is old and not cook well got food poisoning from this place dont go worst place ever

Very good bread here. Mac and cheese is always amazing and broccoli cheddar bread bowl was very good. The citrus punch juice was my favorite and I recommend. read more

See all

The forgot my chips today and the baguette piece for the soup was just laying in the bottom of the bag.

Ordered a green goddess chicken cob salad with the dressing on the side and an apple. Not only did I receive bread as a side but the salad was mixed with the sauce and they forgot to include the chicken. I understand having a fun work environment is great but maybe less laughing at work and more attention to detail especially when most of your salads are pushing $20.00. read more

We were in the area and hungry for dinner so we stopped here rather than wait to get home. We both had the Turkey BLT which was fine, though oddly constructed with chunks, not slices of turkey. Bring a fork to the table for this sandwich because a third or so of those chunks tumble down onto the plate. Aside from the mess, it was good though Panera is usually even better. I wanted a mocha, which they did not offer but they had a "chocolate latte" which the clerk agreed sounded like the same thing. It looked impressive but the chocolate turned out to be a drizzle on top and a pool of undrinkable chocolate soup on the bottom. Get a spoon for this not-mocha and stir it up first. Also, there seemed to be more foam than milk, so...doesn't that make it a different type of espresso drink? I wouldn't have guessed I'd need almost a full set of silverware for a sandwich and a mocha. A bright spot was clerk "Marissa" who was friendly and cheerful. No compaints about the service in general. The place was oddly almost empty for a Thursday dinnertime; we were there around 6:00-6:30. Looking at the other reviews, I can see why. This doesn't seem to be a place that inspires many locals to become regulars. read more

I had never been so disappointed with ordering Panera Bread. I love the location out here in Seattle near home. We were on the road coming back from spending the weekend in Oregon. My boyfriend and I were so hungry and decided to get Panera bread since it was late and we weren't going to make it to the one by our home. We map quested ourselves to this location. I was so excited to eat try their new salad. I'm a fan of their salads over all, especially their seasonal one during the summer. I didn't notice until we got home and had already driven an hr that my salad and fruit looked like this. The container felt sticky and gross from the outside and it didn't even have any dressing in it. Then when I open it, I see this huge piece of hard old looking cabbage just tossed in there. I was starving and so tired that I was going to attempt to eat it and just toss the cabbage piece but when I took a closer look I noticed a small cream type piece that looks like mushroom or something. What ever it was, it looks like it has some type of mold growing. Completely bothered by this experience. The fruit container looked like someone ate from it. That is such a rip off to pay an extra $3 dollars to substitute fruit. This is not acceptable! read more

See all

Pretty decent Panera Bread being that there's ample seating inside and out. They always get your order right here and the employees work very swiftly and with a smile on their faces. I also enjoy ordering from them on GrubHub. read more

I don't mind stopping at this location when I am out and about. My most recent visit was okay.. my only complaints are that there were a few dirty tables. No greeting upon entering- it's like they hope you choose to order at the kiosk. The bathroom was disgusting with wet floor and tissue on the ground.. an overall lack of customer service.. I ordered broccoli cheddar soup, and it seemed like they didn't even fill my bowel... they had my "bowl" of soup in a bowl that seemed too big... so it looked like I only had a little spoonful of soup.... Please serve the soups in a smaller bowl, the big bowl looks ridiculous... my bread roll was over toasted. The place needs a deep cleaning and better customer service. read more

Went there for soup and a bagel with no cream cheese, to eat in the location. Bill was a few cents short of $15. WHAT!! Receive my order - soup is in a paper cup to go. Clerk added cream cheese - but i specifically said none. Soup portion size is pathetically small - they call is a bowl and it was almost $10 They used to be a good place to eat. They've priced themselves out of places I'll consider. I'll not go back. read more

My favorite is sandwich and salad here. The turkey is delicious and the salads do not disappoint.

Love the food and service, but am greatly disappointed in their inability to have coffee. Panera offers unlimited sips yet are always out of coffee. 3:30 in the afternoon and I had to ask for coffee because they are out. Why pay for something that is randomly available. read more

This place doesn't close until 7 pm and they ran out of chicken soup and "fresh" bread. The bread they did have could not be sold because it's for tomorrow's orders. read more

Cashier was nice, they didn't have cinnamon bagel I paid for through the website, I literally paid for the cinnamon bagel, the website is messed up, cashier was nice to let me choose another bagel, don't order cream cheese with it, not worth the money. read more

See all

This place was terribly disorganized and so understaffed! Granted I know the labor shortage can be crippling for businesses especially chains like these when they normally are good at being prompt but I felt this was ridiculous. The cashier must have been new because it was struggle for her to get the coffee drinks and breakfast sandwiches entered into the computer register to get the order going. We were dining in and took a very long time for the food to arrive but it wasn't just us. Even "to go" orders had to wait a long time for their orders to be ready. Steve and I didn't lose our temper with any of the staff because we were aware of the situation. The food and coffee drinks are still pretty good so that is a plus. I don't know if all Panera locations are going through the long wait times but my advice is if you want to place an order with this location at least do it online or if there is a delivery option go with that. You can at least cut down on the wait time as you drive to the restaurant or do other tasks while you wait for the food to be delivered. read more

Staff seemed ok but the food selection was awful. We were ordering off the menu and the cashier had to walk away and return to say they didn't have this or that. This happened several times before I settled on a Mac and cheese. Very disappointing. I'm not sure if it is a staff shortage or poor preparation by the management. Ultimately it is a poorly run Panera that is "short on bread." read more

I place an order at 4pm for a 6pm pick up. Upon arrival, I was told the order would not be ready until 630 p.m. Our order was finally ready at 6:45. I spoke to a manager that said someone would call me the next day. No one called. One of my guests, found a hair in the salad. I also purchased a pastry. When I asked my son if he would eat it, his response was, "There were flies all over the pastries in the Panera case when I picked up the order, so no thanks." I called Panera again two days later, & talked to the manager. She said she would partially refund my order, & I said I would like the entire order refunded. She said this was not possible & gave me a voucher for $35 (my total was $80). I have no plans to use the voucher. I am very disappointed with Panera; they did not go above & beyond in customer service. read more

Panera Bread - Hair from the salad - Sandwiches Near Me - Lakewood, Washington

Look, I LOVE Panera. I've been without it for 3 years & for my first time back, I was very disappointed by this location. I ordered a bread bowl & didn't get it. I also ordered broccoli cheddar Mac & cheese and only got regular. I tried to go back inside and the doors were closed, this was at 7:12PM. Which according to google is almost 2 hours before close. Very disappointed. Not the Panera I remember. I really hope that it's not always like this. That being said, the food I DID get, was decent, hence the two stars. I'll give it another try, another time. read more

I asked the manager for the bathroom code, obviously we just ordered food because I had a receipt. She wouldn't give me the code, stating she didn't know what it was and to ask a cashier. You're the manager, how to h*ll don't you know the bathroom code? My kid had an accident, have fun cleaning that up. read more

I would recommend finding a better spot for lunch. The quality of my families meal was terrible. For $50 i would have preferred just taking them to McDonalds for junk food. We won't be back to this location. read more

This location is convenient for us and when we have visited customer service has always been nice when placing an order. The food comes out in a timely manner and has always been what we expect it to be. The only complaint is how expensive Panera Bread is becoming. It costs almost $50 to feed three people here now. That is crazy to me. My kids love the flatbread pizza and we always order that for them when we visit, but at over ten dollars for what you do get it isn't always a reasonable option. read more

This location isn't too bad for it's convenience being in the Lakewood Town Center. I tend to order from the self service kiosks but this location had all of theirs broken except for one. Thus get ready for some face to face interaction or waiting in line. I got a two for two with a fuji apple salad and arugula steak sandwich. The portions were pretty generous and everything came out correctly. There was a young man who cleared off our table and we only waited a few minutes for our meal. A few things I would say about this location however is theres a ton of homeless people coming in and out of the restaurant making commotion. During our lunch, a couple homeless men complained about being able to get free drinks and a woman popped a squat in the bathroom trying to technically bathe herself in the sink. read more

See all

I fucking hate this Panera their staff sucks literally they take forever to do one thing they make sure you see them moving extra slow attitudes are terrible horrible experience I work customer service this is the worst of it I see why they have low ratings as a millitary wife I wouldn't even bother recommending this to any soldiers or family's they suckkkk I don't understand why a breakfast place is so rude and slow and inconsiderate terrible time management imagine waiting and still being late to work because of how slowly someone is moving or how they can't even multi task I simply asked to have my drink re blended it took the bitch 7 minutes!!!! Whyyyy!!! read more

Stopped by here & spent $50 for 3 people 2 flatbread pizzas, pick 2. 2 cookies & a tea. For the pick two I got a Caesar salad & frontega sandwich. I understand what croutons are & how they're made, but my goodness these were stale & just awful. My sandwich was made very lazy with the meat on basically one side so I had to break it up myself seeing how it's pulled chicken not just one piece of chicken. The salad wasn't the usual quality I'm used to the sandwich was good when I pulled the chicken apart. The pizzas were just okay very basic could use more meat,cheese etc, the kitchen sink cookies are delicious! I feel like I'm doing 2 stars because I feel like the quality was lacking & was lazy. For the price it should be better. read more

See all

I recently went to Panera in Lakewood got their BBQ chicken melt. Got home cold nasty so I emailed corporate. They got back to me giving me 50 percent off next visit. Lol how does that help after the money I spent? They ask for reciept I'm like don't have it was so mad about my food threw it away but this was after I called and got hung up on. I wasn't trying to be rude in no means I just thought maybe after a crappy experience and my dinner I could at least get back what I paid for. They act like since no reciepts I'm a liar and a scammer. Everyone doesn't keep receipts I guess I should of nothing back no replies nothing. I guess with that said won't go back so much for great customer service or food. read more

Ordered a smokehouse bbq chicken sandwich only to get this- a chicken sandwich with a streak of bbq in the middle. Additionally, all of the other sandwiches we ordered were haphazardly wrapped, and there were no labels on anything so we had to open everything up in order to see what was inside. Usually Panera is of good quality, but this location is a miss. Would avoid if possible. read more

Panera Bread - sad smokehouse bbq chicken - Sandwiches Near Me - Lakewood, Washington

See all

Not very fresh salads-wilted lettuce. My mom took hers back it was so bad. My wife's was bad as well. The cook acted rude-no apology and gave my mom wilted lettuce again. See pics. Panera quality is apparently going down. read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington

See all

This location had the worst customer service I've ever received, and I often give benefit of the doubt. It wasn't busy when I went, and there were maybe 3 other customers waiting to place an order. There was hardly anyone behind the counter to take orders. Most the staff looked like it was their first day on the job and didn't know where they were supposed to be. A regular was in line behind me, and they took his order before mine. After my order was taken, it took 15 minutes for them to prepare a bowl of chicken noodle soup. They never called out the name for the order, just threw the to-go bag on the counter and resumed working, avoiding eye contact with any customers. When I finally got the worker's attention, I asked if my order was ready, and she glanced at me, pointed at the bag, and said "yeah, it's right there." Would never return due to the service. read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington