No issues with the food itself. Everything always taste delicious, but there are some issues that need to be worked out when ordering online. We ordered through the app and did I store pick up. The food is on a pick up shelf. We also had a drink , but the person picking this up didn't know this. They don't have the drink ready, or a cup. Those that are picking up through a delivery service would have no way of knowing they need to get the drink themselves. Realizing the drink was forgotten I immediately got on the app and tried to resolve the issue myself. When I clicked that there was a missing item it gave me a coupon for my next visit, instead of offering a refund. Which doesn't make sense because the coupon barely covers the cost of the missing item, and wouldn't cover the cost of the new one. I called and was offered to return to the store (a 20 minute drive) to get the missing drink and "a couple of pasties on us" . Which didn't make sense to me to drive for the drink instead of just refunding the money. She then offered a "voucher" to be mailed to me. I don't know what it's for at all, but that's the only other resolution I was given. I just don't understand why a refund wasn't the first option. read more

Panera Bread - Cherry vanilla bagel for Breast Cancer awareness month - Sandwiches Near Me - Lakewood, Washington

I recently went to Panera in Lakewood got their BBQ chicken melt. Got home cold nasty so I emailed corporate. They got back to me giving me 50 percent off next visit. Lol how does that help after the money I spent? They ask for reciept I'm like don't have it was so mad about my food threw it away but this was after I called and got hung up on. I wasn't trying to be rude in no means I just thought maybe after a crappy experience and my dinner I could at least get back what I paid for. They act like since no reciepts I'm a liar and a scammer. Everyone doesn't keep receipts I guess I should of nothing back no replies nothing. I guess with that said won't go back so much for great customer service or food. read more

I LOVE YOU, PANERA BREAD. I don't know why I haven't gone to Panera in so long :/ The usual I get consists of a jalapeno & cheddar bagel with honey walnut cream cheese. Yes... I have gotten comments about how interesting a combination it is but really... it's just a hint of spice from the jalapeno and super sweet cream cheese with lumps of walnuts that I do not mind :) Recently, I tried the 2 for $6.99 and got the tuna sandwich with Caesar salad with a piece of french baguette. Wasn't bad- I say, I probably will end up going to Panera everyday when the Puyallup location opens up!! read more

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I have been nearly a daily customer (sometimes multiple times a day) at this location for the past 6 months. I am a fan of Panera Bread, the food always tastes good and their muffins are really tasty. The staff at this location are always helpful and ready to assist. Giving this place a 5-star would be easy, but I can't because of a trend I've noticed. Without fail, almost every order I receive is missing an item. Usually it's utensils. Sometimes it's a side item. It's very frustrating, especially when everything is laid out on the receipt. All I'm asking is for you guys to please double check orders. Thank you! This won't stop me from coming by, but it would make my experience flawless. The team here is really good read more

I always love panera bread. This is like all panera bread. Good breakfast items. Wish they had soup early morning. Came with a group of people and we were all impressed with the service. Love their bagel. Will always come back read more

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Love this spot. I'm new to the hype that is Panera Bread but, so far my Spicy Thai chicken salad has been fresh and so so tasty and my Madagascar Vanilla Cream Cold Brew has been on point both times. OMG! I almost forgot to add their Cheese Brittany is like a Starbucks cheese danish but in 3D. I know that sounds dumb but, it is literally like that. Starbucks cheese danish is like maybe 1/2 inch with the cream cheese filling sitting in a puddle on top. Whereas...the cheese Brittany from PB is like 3-4 inches high with the cream cheese filling on top like a cupcake. So flaky and yummy. Definitely get that if it's in stock. Haven't been inside the restaurant yet due to good ol' COVID but the curbside delivery has been totally fine. read more

This was my first time going to Panera Bread and I've heard lots of mixed things about it. I ordered the small mac and cheese and 1/2 turkey sandwich. I honestly just think everything tasted okay. And the portions felt like kid sizes so I was still hungry afterwards. I also didn't feel like the prizes matched the food quality and portions. I don't have much to say, maybe I'll come back and try something different.... read more

Very disappointed with my service today. two stars because it was halfway good. We ordered a group pick up and my order was a take two. I ordered Green Goddess Cob w/Chicken (small but very good) and the Half Toasted Steak & White Cheddar (very disappointing). This is the second time I have ordered with the group at work and I think will be my last when going to Panera. read more

Panera Bread - this is what the menu looks like. - Sandwiches Near Me - Lakewood, Washington

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They weren't busy when I walked in. Ordered a bagel and a muffin. Bagel took forever to get to my table because the little pager thing died and they couldn't find me. Its whatever because I wasn't in a hurry but they could have done better. I would say most Panera's are similar. I would come back here it wasn't a deal breaker. read more

Panera Bread - Cranberry orange - Sandwiches Near Me - Lakewood, Washington

Such a great community around here. A lot of the customers were very friendly and had me go first in line although I felt super apologetic for holding up the line with my extensive order. Amazing service! The worker sensed my urgency and was super efficient and friendly. Her service, speed, and attention to details such as packaging and presentation was superb. The bagels, spreads, and coffee were amazing!! Thank you so much for your help and service this morning! read more

Truly horrible coffee. You order with extra skim milk and caramel syrup and they have no problem charging you for the caramel syrup but adding it is another thing entirely. Skim milk supposed to be free but heaven forbid they put more than a drop or two in. Don't join the monthly coffee club unless you live in Olympia. Olympia Panera five Stars Lakewood one. read more

Panera Bread - Bring your own creamer Panera coffee. - Sandwiches Near Me - Lakewood, Washington

This Panera is amazing, great customer service, friendly environment, always refreshing the menu, will always fix your order!!!! Fresh antibiotic free food!! Vegetarian options available, no gluten free things unfortunately but meals can be modified to make it gluten free. Great cold drinks . Breakfast lunch and dinner is delicious, can be very busy during lunch. Rapid pickup is best way to go!!!!!! read more

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Panera is such a well known chain. The one in Lakewood often disappoints yet, I keep coming back. Mainly for the yummy deserts. I often find my food not being as homemade and healthy as they sell in the ads. I like that Panera often opens their dining room to homeless and feed them as well. It would be nice to actually get a meal that is fresh, good ingredients, and well made. read more

The food is good. I have issues with the service at this Panera though. Every time I come here, the employees seem extremely unhappy, and they never let you take your order at the actual counter. I have tried a couple of times, and they always just point to the kiosks, often without even saying a word to me. This has happened even when there was nobody else in the entire restaurant. Today, when I went there, I was again the only person there, but it took over 20 minutes to get my order, because after I ordered at the kiosks, the employees spent a bunch of time complaining loudly about their hours, rather than actually making my order. After about 15 minutes, I went up to ask about it (again, I was the only person there), and I was rudely told "we're working on it." I had only ordered a vanilla latte. After I went up to check, I then heard the espresso machine start going. They clearly only started working on my order after I went up to check on it. read more

My friend and I ate Panera's this evening around 5:45 pm. We were very disappointed in the food tonight. I ordered the margarita flatbread pizza and a Chicken Caesar's salad and a bear claw pastry for dessert. My friend ordered chicken noodle soup and salad. My flatbread margarita pizza was fine. However my Chicken Caesar salad had ice crystals on the lettuce. It had no salad dressing on the greens. The chicken had a gray tinge to it. I didn't eat that. The bear claw pastry was stale. My friend had several spoonfuls of her soup and started coughing. Turns out there was a hair in her soup that tickled her throat and started her coughing! She took the soup back to the counter with the hair shown on the side of the bowl. She was given a fresh bowl of soup, but no apology. Her salad was icy and seemed to have no salad dressing. Her chicken had a strange color to it. She didn't eat any of the chicken. We stopped at the front counter to register our complaint. We told the clerk all that was wrong. She just smiled and said she let the manager know. Obviously we won't be going back there again. Note: We have eaten at Panera's many times since it first came to the Lakewood Mall. Never have we had such bad food and lack of concern for customers' satisfaction. P.S. The counter guy who handed the soup to my friend had long hair gathered at the back of his head. He had no hair net on. The hair in my friend's soup appeared to be the same color and length as that of the server. read more

I order the same thing at every Panera I go to, the steak & cheddar toasted sandwich. It's always good. However, my sandwich at this one was hands down the best ever. It was obviously put together with care as the ingredients were all spread evening, toasted perfectly and delicious. In addition, the service was exceptionally friendly. Well done! read more

First off it was so COLD inside. We asked to have temp adjusted and was told they can't adjust. We only had a sports blanket in car and ended up bringing that in to try and warm up. Other customers were going and getting coats and jackets or changing orders to go. Dining room attendant decided to take break. She cleaned her table before eating but in the 10 min prior she walked around or stood in dining area but never wiped a table. Service was SLOW as molasses. I mean how long does it take to dish up a bowl of soup....here 25 min. Broccoli cheddar soup was tasty but very salty! Ordered an apple for side but got a baguette. Whatever. Panera you have gone way down hill. You have lost my service until you clean up yours and can warm the place up. Save money on your electric bill by adjusting temp and hire more reliable staff read more

I am really disappointed with the amount of soup that was in my sourdough bread bowl.. it was barely half full! I just think it should have been filled up to the top or at least close to the top.. felt more like eating a cup of soup instead of a bowl. Then I was asked what I wanted for my side, more bread, an apple and plain kettle chips. I declined not needing more bread with my bread bowl, and did like the other limited options. read more

The food is always amazing. Their bread is delicious and fresh. I love the chili and chipotle chicken melt sandwich.

The food is always good but after the 3rd try because they mess it up and have to fix your order multiple times. The workers are incompetent, lazy and unmotivated. The last 3 times I have been there they have messed up my togo order. Today, 3 workers were standing talking at the counter where togo food comes out. I could hear them, they were meaningless conversations and had nothing to do with panera or food. My order came out (well 1/2 of it) and they ignored then finally yelled my name, without checking the inside of the bag at all to see if it was correct. When I said I was missing 1/2 the items they just stared at me. Finally, someone went and got the rest of the order but it took a long time. The food is good but the service is horrible without flaw everytime. Update. Sat in to eat hoping it would be a better experience and it wasn't. The incompetent young boy helping at the register didn't know what we were talking about when we asked for our change back when paying with cash. (???????) We asked for a bagel sliced and toasted and the picture is what we received. A manager saw me take the photo so he came over and told us this is what happens when the bagel is put in upside down and that he was going to talk to the kid. Manager helped but doesn't fix the overall experience here every time. read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington

I am just blown away and in awe by the customer service I received!! Roman is amazing! He was extremely friendly, conversated with my friend & I. There was a small issue with my food & he didn't even blink an eye, fixed it in 2 seconds to make sure I am taken care of. He is the prime example of excellent customer service!! Panera is a very lucky company to have such a wonderful employee with excellent service, integrity, & customer service skills over all!! I am so thankful for his kindness today! Thank you so much for everything, Roman! I look forward to seeing you again next time! read more

Panera Bread - Delish! - Sandwiches Near Me - Lakewood, Washington

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Very good business, they are quick and courteous. I've always been surprised about their courteousness for all people, I don't think I'm as kind as they are. read more

This place is alright. I just feel like it's missing a little something. Not just this location but all of them. They have som sophisticated names with some not so sophisticated flavors. I'm not sayin it's not tasty it's just like when people talk about how good a movie is and it's the best in the world. Come on, you know what I'm talkin about. It's still a good movie just doesn't change your life like everyone elses. Lol. Their baked goods are better than the lunch items. Check my pics for our last visit. My wife had the bagel. It was great. Mine was gross way too gooey, not the good gooey. read more

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Customer service was terrible. Had to ask three different employees for a bathroom code even though I had paid.

Awkward set up - fill up your coffee here, then walk across the restaurant to get a lid. The barista made a mess and my iced-chai cup was covered in chai, she didn't notice or didn't care, and I had to wipe it off myself. read more

Can someone please tell the Lakewood Town center store to PLEASE pull the freaking GROSS looking cookie sheets out of the kitchen window. I want to puke each time I go by. read more

I ordered a bacon egg and cheese ciabatta to go add extra bacon. Disgusting, tossed together sandwich and barely warm totally rubbery egg and two strips of bacon. Really? Extra? This particular Lakewood location is crap!! Not returning again. Said that last time and I did. I won't repeat that mistake. Panera is known for quality and good flavors. Not here at Lakewood. Save your money read more

I love going to Panera on Tuedays to see Thomas! He makes sure my food is ready and is always a joy to talk to. Talking to him makes my day better! If you go here on a Tuesday, be sure to say hi to Thomas! He would love that and remember your name as well :) read more

I thought I would give this place a try as I heard they have good salads. Sadly I'll never know. I stopped by the Lakewood store I was third in line. Twenty minutes later I was still third in line. An overwhelmed young lady was obviously out of her element as a cashier. At one point she asked for manager to get some change. Finally when the manager showed up I admittedly was a little frustrated! "Please! She needs some help" I said. The line was now almost out the door. The manager glanced my way and walked back to the line area and started chatting with one of the cooks. Another employee just gave me the stink eye look. I'd had enough by then and walked out. If they are in the weeds this badly on a weekday at 2pm Then they have some problems. Too bad I wanted to try it out. I'll never go back to that store. read more

I look forward each year to the Autumn Squash Soup. It also freezes well if you want to stick up...

I love Panera in general and I live in Lakewood, so this location kills me. We just walked out for probably the third time over a bacon egg and cheese sandwich, which they get wrong three times out of five. We arrived and waited for probably five minutes while the lone cashier struggled to get an order in for the woman ahead of us. We were patient for what felt like an eternity, only to be told that they stop serving breakfast at 1100. It was 1103. The cashier then went to see if they could make it (three minutes after breakfast is over, which is understandably more difficult?) and they told me they would do it with a scrambled egg but couldn't make a fried egg anymore. He said "scrambled eggs are the only eggs we have left." I'm not a chef but that's outrageous. This is not to mention the last couple times when I received scrambled eggs having ordered a fried egg, or an extra sausage patty when I had paid extra for avocado. This sandwich is delicious when it's right - I can't imagine what makes this so difficult. I wish the workers actually cared about what they're messing up, but I agree with a previous reviewer - no one seems to give a shit about mistakes or unhappy customers. read more

I ordered a bigger plate was good but the only thing that seemed off putting was that the rice was a little hard.

This location failed to honor a coupon that was given to me. They tried to say I have to work there to redeem it and considering I haven't been an employee for almost a year now and treated with utmost disrespect to this date. This location is not a friendly place to go and Nena needs better management skills as a customer the coupon should have been redeemed as there was no restrictions on the coupon. I regret even trying to order food here and being treated with disrespectful attitude from there management and employees was wrong. You don't treat people rudely and become hostile. read more

the girl at the front is on another planet for sure. customer service sucks and the place is dirty and gross. foods the same as any panera so don't bother with this one. especially while that girls working the front. read more

Great service and the food was really good! I am happy with the service and the people that work there!

I usually stop in here to get a quick bite before choir practice on the rainy, blustery PNW spring days. Depending whether or not it's a military pay-day, it can be crowded, busy & noisy or quiet & calming. This time I had the corn-chowder & turkey BKT with avocado. Chowder was hot & hearty---really filling. The sandwich was good but I had to deconstruct it & reassemble it. The problem was the avocados were cut in a fashion that the sandwich breaks into pieces. They should look at slicing them in a way that they lay flat on the sandwich. I also had the lemon - drop cookie and it is my new favorite! The staff was polite--haven't had an occurrence of otherwise. All in all, a good experience. read more

Panera Bread - Turkey BLT with avocado at Panera - Sandwiches Near Me - Lakewood, Washington

I usually have no complaints about this location until today. I was having issues with my payment online so I decided to go in and just order. I order a soup family feast and it came out to 35.00 which was $15 more! I requested to get a full baguette instead of 4 bread bowls because I didn't want to waste the bows cause my kids don't eat it. They employees told me I couldn't make any substitutions but this wasn't the first time I've done this. I used to be a regular customer but now I'm not. They dropped the big big time this day including forgetting to put avocados in my turkey BLT sandwich. I was paying full price for an order I either was missing something or wasn't happy with. The manager was very flustered because she ignored my concerns. I will not be returning! read more

Warning for vegetarians/vegans: I asked the woman behind the counter if the udon had vegetarian broth or something else. She didn't know so I tried to order the quinoa dish that is clearly marked Vegan on the overhead menu. She asked me if beef broth would be ok ... as that's all they ever use at that location. Whoever manages this place should take down the misleading label. We found a very vegan friendly burrito / taco place across the street, read more

I usually order Panera and have it delivered to work. This is my first time IN a restaurant. Portions are bigger when its delivered! read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington

We visited Panera at the Lakewood Town Center on 02/13/2021, after ordering food we went to seat ourselves, the restaurant was dirty and non of the available tables had been cleaned. I went up to the cashier area and advised them of this, the response I received from the manager on duty (Katie) was they were short staffed. while standing there I notice there were dog hairs all over the debit/credit card machine, when I mentioned this to her she said we could call the health dept. she proceeded to argue with me ultimately telling me that "you don't have to eat here if you didn't want to". I requested a refund and left. I've never seen such rude behavior. I called customer service requesting a call back from the Regional Manager and haven't heard back - that was two weeks ago. I guess they don't really care about the customer experience or need the business! read more

Panera Bread - Sandwiches Near Me - Lakewood, Washington