Love love love the strawberry salad! It is full of fruit with an amazing dressing. It's nice to have a quick place to go to and still have healthy options! Only thing that's a downfall is if you don't order on your phone you may be waiting a long time. It's always busy and only one person taking orders. read more

Great food. but coffee is a disaster. We got cream instead of almond milk. they gave us a small instead of a medium, and we had to send both coffees back only to get another messed up order. there were 1000 people in the drive through line and we felt really bad. ended up just leaving and not drinking the coffee. went to starbucks. but enjoyed my bagel for sure. read more

Nice quick stop mango smoothly was good and the pecan twist yummy. Breakfast sandwich ok.

The cashier was super friendly and did a great job. The smoothie I got was great. My friend ordered the Mac and cheese and when she got it it had clearly been sitting out for a while and was cold. She asked for a new one and the girl behind the counter was claiming it was "a really long day" for her but she made a new one. The chicken noodle soup I got tasted like it had been reheated, and the bread on my sandwich was stale I love Panera but it looks like I'll be going to the concord one instead. read more

Perhaps unsanitary? Yellowjackets inside the restaurant, very agressive to the point of making dining impossible. Outdoor seating was not usable for the same reason. Management needs to make sure that the premises are clean and free of pests. This is in a shopping center, not in the middle of the woods. Also, orders were not accurate, but this is typical for any Panera and should be expected. read more

When my daughter comes up from Boston to Visit this is where she always drags us. Their soups and sandwiches are on the gourmet side, but ever so worth it. Each item they there is very good we haven't found anything there we don't like. Thank god my daughter recommed this little gem. read more

Stopped here at 9pm on Friday - ordered 2 salads and a sandwich which took way too long as we were the only patrons placing an order. Two tables were occupied by other diners so finding a table should have been simple but the dining room was disgusting- EVERY table was either covered in dirty plates or the slick and sticky residue from other diners who had left. We chose the least dirty table and searched for paper napkins to wipe down the table but the one and only napkin dispenser was totally empty. We had to ask the prep people for napkins and clean the table as best we could. Given the filthy condition of the dining room, the floors AND bathrooms, it's obvious the shop's management and Panera should take responsibility and literally clean up their act and be held accountable. And as for the staff member who was sitting at an outside table creating a fog of cigarette stench for customers to walk through, she should locate herself away from the entryway. Or better yet, go inside and clean the tables.. read more

Avoid this awful location. I am not someone who ever writes negative reviews, but I am so fed up with this place that I feel compelled to do so. My wife and I live in the area and we've gotten takeout from this Panera many times over the years, simply because it's one of the only places around here to get fast food that's reasonably healthy, but we just can't justify doing it any more. 9 times out of 10 or more--I am not exaggerating--they get your order wrong, usually by forgetting to include something, whether it's a key ingredient in your food, the dressing for your salad, or a side item like a cookie. They are very frequently out of stock on basic items like chicken, romaine lettuce, baguettes, etc. Things have gotten even worse recently; the food is not fresh (gross lettuce, dried out mozzarella, etc.) and they skimp really badly on everything but the greens in the salads. On top of everything else, it's absurdly expensive for what it is. $27 for two salads with practically nothing in them and a cookie they didn't actually give us? Yeah, no. It's such a shame because we know that other Panera locations can be so good, but we won't be coming here any more. read more

Three stars only because the 3 meals we ordered were delicious. Here were my service/location issues. I ordered online. Why is it that I can't pick up from the drive thru (which only had 2 cars in it)? My order should have been ready, how would this inconvenience the staff? After hauling my toddler inside - watch out everyone in that shopping center drives like a fool...including those that go the wrong way in the one way area...the manager was just putting my "rapid order" out and I was 5 min late thanks to the drive thru issue. Then he tells me I can go fill my beverages (on the other side of the restaurant) with my take out bag and toddler! Ugh after the look I gave him, thankfully he walked over and filled my cups but I still had to juggle getting everyone and everything out to the car. Next time I guess I'll just have to suck it up and deal with a traditional fast food place. read more

Worst place ever unless you are a single person sitting at a booth using the internet so my family of four can't find a table.terrible management. read more

I know it is tough getting staff in the Upper Valley. I know it is difficult to train and retain employees. I know it is a hard job working with the public. I have tried to remain very patient. However, this Panera location has consistently failed to meet expected standards from this chain brand. Rapid Pick-up orders that are not ready when you go to pick them up, and you end up waiting 30 minutes to get sub-par food. Sandwiches with ingredients on the wrapping paper instead of the bread. Tuna sandwich with more wilted greens than tuna. A flatbread sandwich that was literally burned. Forgotten cookies for the order, or being out of certain cookies before noon. (Today's salad was very nicely put together. Good job to the person who did that!) I keep going back because that is where my co-workers like to eat. I go back because I get rewards. I have taken my grievances to headquarters; they just throw a coupon at me and call it good. Unfortunately, this Panera's does not have a competitor. read more

I was a long time fan of Panera. When I moved from FL to VT, I was so happy to learn that there was a Panera within an easy driving distance. I use to go to this location 3-5 days a week and sometimes twice a day! I am not sure what exactly has changed with this location. They use to be great, but now I found the service and the food lacking. More often than not my order is incorrect. I thought at first it was just the the drive thru, but it doesn't matter if I eat in or use the drive thru. Some times I bring it to their attention and other times I would just eat my meal feeling frustrated. When you bring it to their attention they apologize but not much more than that is done. They use to be all about "making right". Sometimes they would offer a treat from the deserts to make up for the error and inconvenience. I've ordered on line for rapid pick up and my meal has not been ready several times. I've even showed up after my scheduled pick up time hoping that my food would be ready and it still would not be ready. I had to get in line behind 6 people one night to inquire about my order. I spoke with the manager who offered no apology. That was pretty much the last time I've been to this Panera. Menu changes aside-they have eliminated some of my favorites or changed the recipes altogether, I was still a loyal fan until the service went down and continued to decline at this West Lebanon location. It's sad because we don't have a lot of great options for great food around here. They've lost my business because I am tired of the poor service and lack of caring from staff and management. read more

Worst Panera I have ever been to!! Panera is usually very good expect for this one. They forgot to put my soup in my Togo bag, my sandwich was hard as a rock and cold. And to top it all off I wanted an apple and bread as sides and I got a bag of chips! It wasn't busy, didn't seem like they were understaffed. Just seems like there should be some retraining for the staff. If it wasn't for the cookie a grabbed I would have been one sad lady. read more