Food was good but customer service is horrible. We stood for a few minutes at the cashier and no one was there. There were four employees standing in the production line and clearly saw us but could not interrupt their own conversation to say ,"Hello, we will be with you shortly." Upon leaving I asked for a to go box and was greeted with an eye roll and a "Is that for soup or a sandwich?", which she said in a hastily tone. The restaurant was clean and food was good but because they were NOT extremely busy and customer service was poor, we will definitely not be returning. Manners don't cost a thing! And coming from two women who have worked in busy healthcare settings, kindness is part of the service industry. read more

Fast, reliable and friendly. Ample parking and seating inside. The food I order was made quickly and delicious. The person who took my order was nice also. Pretty standard experience inline with other Panera locations I have been to honestly. read more

Panera Bread - Sandwiches Near Me - Mansfield, Ohio

Bread bowel about small as hell cashier didn't ask for the other order no customer service and food was horrible

Their service is great. 9 out of 10 u receive ur order when they say. PPL that work there

Food is good but we have trouble finding a clean table. Not a single occurrence. Trash was full and floor needed to be swept.

I understand people have bad days, but when a cashier throws a fit after not being tipped for doing her job poorly and does it in front of a customer is where I draw my line . The cashier wasn't very friendly /welcoming when entering then she proceeded to turn to her colleague and complain and throw her hands down like a child infront of us as we were paying. read more

Great food, and Staff very friendly and they have an extremely clean lobby and delicious pastries. London constantly has a smiling face and is complete ray of sunshine when working cash! Dealing with customers with speed and pristine etiquette! read more

This Panera Bread was fine. It's difficult to judge a restaurant purely on a to-go order that you eat several minutes after you receive it, but I'm a judgmental person, and so I'll try. I ordered a breakfast sandwich that was supposed to have a fried egg in it, but it came with a flat scrambled egg patty. The sandwich tasted OK, but it wasn't what I ordered. I also ordered a hazelnut coffee, which is what I usually order at Panera because their hazelnut coffee is great, but the coffee I got tasted like it had a lot of hazelnut-flavored syrup in it: it tasted very sweet, which I didn't want! I drink my coffee black. However, I also ordered a Greek yogurt mixed berry parfait, and that was really great. They use super thick yogurt in their parfaits, so they taste very satisfying. read more

Liana welcomes me every morning by name, I look forward to my morning coffee and a welcoming smile

I ordered a tomato basil BLT at my local drive thru last night minus the tomato and aioli. I also asked for the white cheddar cheese to be added. When I opened up the sandwich, it had both tomato and aioli on it. That was disappointing. The topper was that each half of the sandwich had 2 slices of bacon which measured three inches or shorter! Every other time I have ordered this sandwich, it has had 4 to 6 slices on each half. Where is the consistency? read more

The men's restroom here is despicable. It's clear a manager hasn't looked at this thing in a few days, if not weeks. Tables are filthy from previous customers. A lot of attitude from numerous employees from the cashier to the people making the sandwiches. Considering the price of these sandwiches, salads, bowls, and desserts, I'd expect some chick-fil-a style service. read more

Panera Bread has always been a favorite for me and my family. I was supposed to pick where we were going to eat because it was my Birthday Unfortunately this particular Panera Bread location was really rough looking just to say the least! Right out of the gate we were all a little grossed out about the amount of dirt there was everywhere. Dirt all over the windows and the outside of the building and the parking lot. The outside desperately needed some TLC! So sadly we did not even want to go inside this Panera Bread. The whole experience was just disheartening. I hope Panera Bread can get it back together, running smoothly, clean, and filled with a plethora of happy customers again! Thank you so much for you're time, Leah read more

So far, so good! I called from California to have some grub delivered to my old work mates. It hasn't been delivered yet, but they were very helpful over the phone. I'll give an update after the delivery. Thanks guys! I know you'll do a great job! !!Update!! Based on my past Leaders Opinion...5stars! They delivered it at 3 minutes to 2:00 and it looked great! Thanks again guys! I knew I could count on you...and you pulled though with a win! read more

Terrible experience. had to wait forever for my food because somebody was getting fired or did something the police were escorting them out took forever. I could understand that but then when I got my to-go order in my car and started eating it on the road there was sauce everywhere total mess total trash food this place is a disaster read more

Panera Bread - My trash sandwich that I had to wait forever to get - Sandwiches Near Me - Mansfield, Ohio

On 10/8 I walked in and took one look around and walked out. Three young girls manning the counter all with their masks under their noses, and one under her mouth (and scratching her nose). All standing very close to an elderly patron on the other side of the cash register. To put it in perspective I drove an extra 30m out of the way to get to a Panera for take out. Wasn't worth the risk, so I left. Would not recommend . read more

I've been at this location twice in the last 6 months. The first was frustrating because the menu was confusing and the order taker was very lax in explaining the menu. Out of confusion, I ordered a salad as I didn't understand what other selections might be. The second visit, was mostly the same. Both times I felt the meal was expensive for what I got. read more

This is the worst Panera I have ever been to, and I've been to quite a few. I have had a handful of decent experiences here during the day but the evening, my god, the staff sucks. I've had my order messed up and gotten bad food so many times, even my courtesy gift card meal was bad. I will not return. Here is my grilled cheese with bacon...looks great for a $5.50 sandwich, right? read more

Panera Bread - Grilled cheese with bacon. $5.50 for this.. - Sandwiches Near Me - Mansfield, Ohio

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The General Manager is always so rude and mean that why they go through so many workers. She treats them all so bad its a wonderful anyone still works their, I feel bad for all the workers their. I stopped eating at this Panera because of the general manager. read more

Ordered a curbside order and waited 15 minutes until I decided to go inside and ask if it was ready because I hadn't received an email to let them know I was there. They checked on it and said it wasn't ready and that they would bring it out when it was ready. I waited another 20 minutes with no food and I finally called and they informed me it was ready. No apologies for the wait. Not only did I wait 45 minutes but one of the sandwiches in my order was the completely wrong thing. Also, while I was waiting a girl was working with the pastries while her hair was all over the muffins, because it wasn't secured up or in a hair net. Will never return and will drive the extra 20 minutes to go to the other Panera. read more

Absolutely annoyed with the service here. We waited almost 30 some minutes for breakfast. This is not Bob Evans where you sit down and order your food. And not once did someone apologize for the wait. If you are on any kind of timeframe - don't come here. read more

Food is very good most of the time. People are friendly. Dining room could be cleaner (floors and tables). I'm not a chain guy, but I do like Panera. I end up here weekly. Chicken noodle soup and BBQ chicken wrap are both delicious. read more

Yep. Good stuff. Most people know panera bread. So the best I think I can do is say this one is run well.

I love this place!! My favorites?? Hmm.. hard to say.. I do know that the food is fresh and healthier than most places. Have met here with groups in the back seating area. Has Wi-Fi. Try an asiago bagel or a salad. I love it all!! read more

So I was passing through this location. I would not recommend going to this Panera because of their carelessness for their customers. I stopped here as I was passing through and I entered the location and they were not busy. There was a woman wearing a blue shirt at the front working with another person I'm assuming she was a supervisor but anyways she said that someone would be there to help me in a second when no one was at the desk and she walked away. They took so long that I went to use the bathroom. and they still didn't have anyone at the front when I returned. I left and went to a different restaurant to check something else and came back because it wasn't any good. Long story short I ordered food and then when I grabbed it I said thank you and I couldn't even get your welcome from the same person that blew me off when I came for the first time. The woman I had issues with her name was Zoe. I wouldn't recommend talking to here because of her carelessness for customer service. read more

I asked the cashier what a panini was and he said a hot sandwiches in a very disrespectful way.I saw someone hammer down two sandwiches within minutes.Very unsanitary.I shouldn't have to clean up after myself in such a "high-end" restaurant.Overall very disappointed. read more

Great staff, great food!! I was overal impressed with the amount of respect I received there.