This Panera is trash. Said 10 minutes for our order and it's been 35. No one looks happy, no one is nice and the total vibe is "I hate my life." People give you attitude when you ask simple questions. I understand working in a restaurant, I'm a waitress but this is bad service overall. read more

This location is a hit or a miss... but lately a miss. Went earlier this week, they were literally out of bread. Today, our family tried to order online and give them another chance and they were sold out of so many items. Please see pictures for details. We miss the West Nyack location read more

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Order #665473280 Date: Sunday, December 19th, 2021 I'll start off saying that I'm an extremely patient person, but the "service" I just experienced at this Nanuet, NY location is the worst I have ever had in my life. I'd highly recommend ordering from another Panera location or choosing an entirely different option in the Nanuet area. For a detailed account of my experience, continue reading below: -I was coming back from a weekly gymnastics class at Tumble Bee with my 2 year old daughter and wanted to bring home some food without getting her out of the car seat and to avoid going inside as a Covid precaution. -I placed a mobile order for Curbside pickup at 2:04pm and arrived, parked, turned on my flashing blinkers, and clicked "I'm here" at 2:10pm, although my order initially said that it wouldn't be ready until 2:14pm. I thought, that's great, it's done early... -The order instantly said "Your order is ready!" and informed me to wait in my car and that "We'll find you outside. We'll bring your order to you shortly!" -At 2:35pm, I was getting concerned and decided to call the store, but there was no answer and it just continued to ring until eventually disconnecting. -I eventually reached an employee on the 3rd call at 2:39pm where I asked about the status of my order to see if it had been misplaced. The employee said "I'm not sure but I'll check on that" and immediately hung up on me. -I was a bit confused but hopeful something would come out soon, but after 10 more minutes and after having seen many of the same faces leaving with the remnants of their meals that I had noticed arrived well after me, I decided to go inside and ask what was going on. -So at 2:50, I entered the store (after waking my hungry 2 year old who had fallen asleep while waiting over 40 minutes). I walked to the gap between the counters and asked respectfully, but obviously very irritated, again, about the status of my order to the employee at the register (which I'm pretty sure was the one who had initially answered the phone from the similarity of the voices). -He looked around for a 2-3 minutes or so and found the bag among 4-5 others on the counter behind him and said he didn't know why it didn't go out yet. He then started to get together the drinks that should have been with the order when I overheard another customer come in similarly saying that she had been waiting in her car for 20 minutes before coming in, and it was at that point when I decided to just cancel my entire order and demand a refund. -The employee sighed and called down towards the kitchen area where most food was being prepared and asked for "Maurice". -After patiently waiting for approximately 10 more minutes, I asked to speak with the manager. About 5 minutes after that, an employee in a blue shirt approached and asked what I needed and I asked her if she was the manager. She confirmed that she was the manager when I asked her directly. I then asked her if I could have a refund and be compensated for my wasted time which was nearly an hour at this point. She said she did do the refund, but couldn't do anything else. -I thought that was ridiculous and asked if I could have a corporate complaint phone number or the name and phone number of her superior. She said she didn't have the corporate number and that I should Google it. When I asked again about the name and number of someone above her, she said to speak with "Rose" tomorrow morning after 9am. I asked if I could get that name written down and she wrote "Rosemayra, 9:00am, tomorrow" on a cookie/pastry wrapper and handed it to me and walked away. I took it and then thought to get her name and the name of the original employee that I had spoken too. I asked that first employee to write his name and he put "Andero" which matched his nametag and then I asked him to write the name of the lady helping me at which point he wrote "Theone" (unsure of spelling of both names, but it looks like that on the paper). -I was obviously confused at this point, because while waiting, I was told by several employees that they were trying to get the manager who was named "Maurice" and that was very clearly not the same person that I spoke to. -By now, it was around 3:20 and I again demanded to see the real manager named Maurice. I was continually told that he was in the back and busy and would be able to come soon. -While waiting, another employee went to check and see why Maurice wasn't coming and came back to tell me that Maurice said he had already talked to me. I said that was a blatant lie and that I did talk to someone else, but not Maurice and I wanted to speak with him about the matter. *reached character limit, to continue reading, see this post: https://www.twitlonger.com/show/n_1srtgbd read more

First time there and the Food was Disgusting!and Over priced Ordered a steak and cheese and it tasted horrible and was not even cooked!my husband ordered a Italian combo and the bread was hard and the cold cut was thick! Not Good! My husband thought this place was going to be good only because he had been to another one in a different location and where he had went he said it was really good! Too bad this place Sucks! Never again I will go to this place!! They also have young kids in the back preparing the food, playing around and taking about music instead of working! read more

Panera Bread - Steak and Cheese Disgusting! Very badly prepared! And meat was not well Cooked! Threw it away after the first Bite! - Sandwiches Near Me - Nanuet, New York

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I wouldn't get any of their fruit from here again smh. My apple had mold and stuff growing out of it. read more

Panera Bread - Sandwiches Near Me - Nanuet, New York

I love it here. I hate the lunchtime lines that literally go out the door. read more

Panera Bread - Fuji apple chicken salad. - Sandwiches Near Me - Nanuet, New York

No warning that they were ridiculously backed up when I ordered and then they didn't even have all the ingredients for my sandwich. Poor customer service and definitely not "fast" casual. read more

This location is run so poorly. There is always a line, no matter what time, any day. I stopped going for probably 2 years, decided to give it a chance again today. There were basically 2 employees working the front. One making the smoothies abs drinks, the other taking orders. The poor girl was so frazzled she was being bombarded with people asking her for things, as I had to myself, as she forgot to put my drink to go. She dropped the tongs for the toaster, probably just being stressed out, I'm sure they won't be washed and will be used again. The line to wait for food, always 5-10 people waiting. It's just such a long and slow process start to finish. Anticipate a half hour or more. If you're on your lunch break, you waste the entire time waiting. Not to mention my salad "Fuji apple chicken salad" was primarily lettuce, and about 2 apple chips. For 10.99 years extremely disappointing. I feel bad for the employees mainly the girls up front running around like chickens without a head, can barely keep it together. Management seriously needs to help this place, or it's not gonna last. Today, was exactly why I haven't been back in years, and it will probably be 3 more years before I give it another shot. Honestly wish management and the franchise owner would do something about it. Seriously. read more

Terrible service. Poor quality. Do not waste your time at this location. Go someplace, anyplace, else if you value your time. We LOVE the Panera Bread. We'e eaten at several locations in several states around the region. It's our preferred quick serve restaurant. However, "quick serve" seems to be a problem at this location. We have stopped at this store because it is in a convenient location for us. We have ordered in line & via the mobile app. EVERY TIME we've come here its been INCREDIBLY slow for the number of people in the building. Even after ordering in advance our most recent order took 40 minutes. (Not an exaggeration. We verified the time that we placed the order because this has happened to us here more than once.) If anyone from the Panera Bread corporate office is reading this message, you really need to intervene immediately. Every one of your first time visitors to your brand who visits this location is going to walk away telling all of their friends how bad their experience with Panera Bread was. read more

Not sure what happened to this place but it's no longer on my list. Unfriendly rude staff. Make you feel like your getting a hand out rather than paying 13$ for a half a sandwich and a cup of soup. Tables are all dirty as is the floor.waited 20 minutes for food that arrived cold .. I guess they were letting it cool down.the sandwich was just bread with one slice of meat ala subway.worst part is they used to be good .. recommendations fire everyone who makes the customers feel unwelcome.. or most of the crew. read more

This Panera location is a bit off the norm for Panera. I was there waiting to place an order, a women came up to the cashier and said the wrong item was in her bag. Then we sat down to await the delivery of our order to the table. A couple nearby stopped one of the staff to say their order was wrong. We were into our food for about 10 minutes when I realized that a sandwich for my companion hadn't made it to her plate. All these errors were rectified immediately with no question, but it's kind of a sign of something is a bit off. But ... the receipt says "your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble." Sounds like they recognize they have issues. On the other hand, we were not offered a free treat and neither were the other 2 customers where I witnessed mistakes. read more

Waited on line with one person ahead of me, who was told "I'll be right with you" by the lady cashier. 6-7 minutes went by with no more acknowledgement. Meanwhile, during the waiting, the man manager with glasses managed to walk by me and the other lady 3 or 4 times without acknowledging or saying anything to us. Highly unprofessional and lacking customer service skills. From a former full time mystery shopper. read more

I ordered lunch online today. I ordered a salad and a muffin, and I picked it up curbside. When I got home, the muffin was not in the bag. I called for a credit. I was literally on hold for 20 minutes. Finally, a male manager gets on the phone, and tells me that they need my credit card number. I said, why should I give you that info when I placed my order online with a credit card? It makes no sense at all. So I lost 3.50, but they lost a customer. read more

Will absolutely not be returning to this Panera Bread. I've had numerous bad experiences at this location and foolishly continued to return hoping for a better experience, but now I've had enough. The service is consistently excruciatingly slow. My order of two half sandwich/soup combos took nearly 30 minutes, and the disappointment continued when I got home and saw my tomato mozzarella flatbread. One sad minuscule piece of mozzarella. Long story short, never again. read more

Panera Bread - Sandwiches Near Me - Nanuet, New York

Ok went the other day ordered a half Cesar salad I got small my mom ordered grilled cheese w tomatoes she got no tomatoes I am total starving right now I'm hearing a lot about this lately they need to change there ways they can't rip people off like that I'm never going again what a shame went from bad to worse read more

I seriously don't understand why anyone would plan to go to Panera or even willingly choose. I have been dragged here 3 times by a friend who insisted that the food was just so good. I went all three times to be accommodating to my friend and gave it the benefit of the doubt the first two times. But the third time sealed the deal. People- this is simply reheated food made somewhere else! You can go to a Stop and Shop and buy the exact same soup that people act as if it is this chef prepared specialty. The salad is the same thing- go to the grocery store produce section and grab a bagged salad. The service varies. A manager puts forth the effort to act like he is trying to give you the best experience possible. But the servers/counter people would rather chat with each other and are prone to giving you that 'you are bothering me' expression. read more

Place has gone down hill over the past year. Food comes just a bit too late from what you would expect and the meals aren't put together neatly (sandwiches falling apart, breakfast sandwiches cooked so long the cheese has literally melted off the bagel and onto the plate). Most recently I went in for breakfast and ordered one of the fruit filled oatmeals. Took 20 minutes to receive and was cold when I got it. Did not ask for a new one out of fear of what the kitchen staff might do in retribution. Additionally, I had ordered this same oatmeal at a different Panera and it was served in a much larger bowl for the same price. The new Panera on rt. 303 is much better, cleaner, faster, and accurate with orders. read more

I placed a "Rapid Pick Up" order here about 45 minutes before arrival knowing to arrive at 8:45 a.m. At 9:10 I decided to find out why my rapid meal was so late. The girl behind the counter, after avoiding and ignoring me, asked what it was that I needed and when I explained she told me to just wait "it takes a while." Uh an hour? With me visibly annoyed at this continued delay and bad customer service, her manager approached to find out what was going wrong and went back to see if the order was coming out. The cashier girl then finally brought out my cold sandwich, dropped it quietly and left, with her same sour attitude like I was the burden. This place is just a mess all around. The condiments here were missing and there was no milk out for the coffee. I'll avoid that cashier girls attitude from here on out and find other places of business. read more

Normally Panera is one of my more favorite fast food sit down spots, but this one isn't one of the better restaurants of the chain. I'd say on average, expect your meal to be wrong 1/3 visits. Always double check. At least they are always willing to correct it, but forgetting the salad dressing on a Caesar salad is just sad. And last time my pasta wasn't even cook (the pesto pasta was also just plain bad). The best side to get is sliced white bread - it is so much better than their wide baguettes. Also if you haven't had the broccoli and cheese soup - you must. It is single-handedly the best item on the menu and the reason I normally give Panera four stars! read more

No greeting (like a simple hello) and no bargain for basically cafeteria food. Painful.

The oatmeal strawberry pecan tastes great. This is my first time trying it and can say it tastes pretty good. It's also my first time at this Panera location. The only thing the rapid order wasn't at the rapid order location asked a cashier and she got it for me. read more

Panera Bread - Oatmeal Stawberry Pecan - Sandwiches Near Me - Nanuet, New York

Writer and poet D.H. Lawrence once said, "The human soul needs actual beauty more than bread." This man clearly never visited a Panera Bread. (To be fair, he did live at the turn of the 20th century) The menu of this quaint yet dapper joint boasts carbohydrates in literally every shape and form in which they can conceivably come. One can actually order pasta served in a bowl of bread. (I think bread-forks and bread-plates are probably on the horizon too... but only time will tell.) The eatery's fanaticism for bread is underscored by the doughy decor (meaning: wall-to-wall pictures of bread) and the establishment's enthusiastically redundant name. Because fun fact, folks: "Panera" means "bread-basket"... so think about that next time you're eating at "Bread Basket Bread". Truly, the sumptuous piquancy of this bread is unrivaled by analogous brands (yeah I'm looking at you Le Pain Quotidien), and though you may be tempted to visit Panera on the daily, there is NOTHING quotidian about it. So let's get this bread. read more

This place is constantly understaffed so it takes unreasonable amount of time to get the food. It happens too often to ignore and is genuinely annoying it causes the workers to be unprofessional. Get more staff. Pay better if that's why you can't keep workers because there's no reason every time I come here there's two workers and fifty people in a line. Like come on. It's hard to be patient with them because they don't even have a good attitude. read more

Had to come back to this review and take away a star. The past few times I have been in here the staff behind the counter has been extremely rude. They don't ask how you are, and they haven't asked what I would like on the side of my order, they always just give me bread. Frustrating to have to take it back or complain to the person running the food since it isn't their fault. Now when I go in I have to ask myself for something else on the side whether it be chips or an apple. Not a big deal, but I don't go out to spend money somewhere and have the staff be rude! read more

Waited over an HOUR for a Sandwich and 2 Coffees... bloody disgraceful. Staff are rude and will ignore you. This Place needs some serious help read more

I've ordered salads here at least 3 times, and every time, they have messed up my order.

After a busy saturday afternoon this weekend me and the girls (3 of us) headed to Panera for some lunch. We came in and the lines were barely there, which was great because usually Panera is very busy after 1pm. I looked around and a lot of empty tables had a lot of garbage on it. That was a little annoying because when all the seats are taken you don't want to sit at table that needs to be cleaned. Luckily we found a booth towards the back and it was clean. I finally remembered to use my Panera rewards card and surprise free pastry for my birthday! I am happy to report it was a very fresh pastry. Everyone's food came out fine. No complaints other than my sandwich missing mayo. I went to the restroom and it was clean as well. Anyway, not my 1st visit not my last I do like Panera a lot so until something egregious occurs, all is well in Panera Bread. read more

Customer service: As far as i know, the workers here are always very nice and helpful! They offer recommendations when you're stuck choosing what to eat. One time I severely disliked my order (squash soup) and they were nice enough to exchange it for me. The place always seems so busy and the workers look like they do their best. EXtra star for you Glenn coco, you go Glenn coco. Hehe Ambiance: like I said, it gets pretty busy and loud. Its hard to get a spot near an outlet and the wifi isn't the best in the world. I usually come here to study if I can actually find a spot, if not I'll head across the street to igrill and camp out there. Food: I'm not gung ho over paninis and sandwiches, but the food is pretty average. The only thing I absolutely hated was the squash soup. It was like eating gerber food..... Blehhh, not my cup of tea. Based off of food alone I'd give this place 3 stars. I do enjoy the baked goods more than the entrees though. Prices: I don't think that the meals are worth the price honestly, but if you're going to panera to meet up, study or what have you, its only polite to order some food. read more

Although the food is the usual fare, no complaints there. Selection and process is good. The issue I have with this location is that it is not maintained well. A very dimly lit non appealing environment, with Tables that are always dirty, crumbs and wrappers always on the tables and the floor. Shouldn't the workers clean up, a basic wipe down of the tables, and sweep up of the ca would be appreciated. Months later, it's the same situation there. Most recently I ordered soup with bread...they were out of bread...unbelievable. read more

Well yeah I walked right in to grab a loaf. Then I realized they had mad lunch special. Got a cup of Cola. The staff was so friendly and they let me spread out all of my belongings across several table. What a great late lunch option! Bring all the fam read more

Panera Bread - Yip - Sandwiches Near Me - Nanuet, New York

This Panera is doing a lot better now that they stopped the dinner roll BS. That literally drove me nuts. With My Panera card they've been giving me free coffee every day for the month of April and I've already been here about 7 times cause my gf doesn't make breakfast. Glad to see they've responded to yelp reviews. This isn't a 5 yet cause I haven't had any of their sandwiches or soups in a while. read more

Slowest. Service. Ever. Came here hungry and left here hungry. Wasted precious time on the never ending line only to observe how slow the employees were moving despite this line and decided to eat elsewhere. read more

Sandwich was supposed to come with chips; they didn't. Bagels we're supposed to come with spreads; they didn't. They frequently botch orders. Luckily Shake Shack will be there soon and I'll never order from them again... read more

Not sure what is happening at Panera Breads, what used to be a consistent choice has lost me as a customer. This place was the final draw. We had no issues ordering but after that cold soup and nasty sandwich!! Never again read more

Very slow service. Workers are very slow paced. Ordered 2 salads and waited nearly 30min for it to be done. I live in the same town so I come here once in a while. I also found hair in my food twice. The workers here do not wear hair nets. Probably the worst Panera you could ever go to. read more

45 minutes from the time I placed my order until food was ready- a salad, sandwich, and mac & chs for my 2 1/2 year old, who absolutely can't wait that long. Staff was totally unapologetic, no comps, just brushed off. Must have been 15-20 people waiting just as long. I will never step foot in a Panera again- super disappointing. read more

Stopped by on lunch break and the line was literally going out the door. Only 1 cashier on the register taking orders. No thanks

This is one of the best run Panera Bread locations I have been too. It looks like management here has finally starting treating their managers and associates better. Everybody was extremely helpful and pleasant. The food quality is outstanding and the place was immaculately clean including the restrooms. Kudos's to the manager of this operation. read more

The food was really good and the service was friendly enough. The clientele however - what is there a looney bin around the corner? I've never seen such an odd, crusty bunch. Every other person looked like a disgruntled piece of misery. Lighten up people! read more

This location is the worst one I've been to. It's a shame that I live so close. They have never gotten my or my Husbands order right, ESPECIALLY for take out. From receiving two sandwiches instead of soup and sandwich to constantly receiving wrong sides, sandwiches made wrong or poorly, or given cup for bowls of soup that were paid for.... I can go on! The Panera in Woodbury is sooo much better than this one. read more