Just passing through and stopped for dinner. Manager or owner needs to pay more attention. We waited a really long tome for a simple order. Watching the staff clean rather than help customers. Waited over 20 minutes. Staff at the bakery counter were nice a friendly as was the guy cleaning up the dining room. Staff cleaning the kitchen acted put out about preparing our food. read more

I tried the new Tuscan grill chicken today and absolutely love it!!! No so much the summer corn soup.

ordering took a while but that's because i didn't know what i wanted. all staff was super friendly and ensured an enjoyable experience. cleaned my plate. friend didn't bc she forgot to say 'no tomato please,' but that's on her. they had lemon wedges out which was a major bonus as my local pandera has not yet put them back out. read more

Panera Bread - Salad Near Me - Santa Fe, New Mexico

Panera is the best regardless of the city it's in. The coffee was great. The establishment was very clean. We enjoyed the time spent there.

Ordered online figuring to save time, but drive takes orders so you still wait for those to be made. Of 5 items, 2 were not included so I asked window guy did he even check order and he said they did that on the service line...obviously not. I asked if there was silverware in bag and he said yes, but when I got to park to eat, there was no spoon for the soup. The forgot dessert was macaroons which he got for me, but it only had one whereas online photo shows three. While waiting at window I noticed floor was totally dirty with trash in food service area, and drink girl filled each cup full up with ice so forget getting much drink no matter what size you order. Food was decent...service was not. read more

Panera Bread - Be aware, the order online photo shows 3 macaroons but they only give you one small one for a dollar - Salad Near Me - Santa Fe, New Mexico

Totally ruined my lunch break today. I purposely left the office early to beat the rush. After answering the umpteen questions to order i find a decent table. I sit down and wait for my meal and start checking emails. After a good while I realize I'm still waiting for my food, I check my watch and almost 20 minutes have passed and no food...wth!? I go to the counter to inquire about my order, I'm told it's coming up soon. so I tell the guy to make it to go cause now you're making me late for work. Now I'm in the to go wait line before almost another 5 minutes pass and a manager, I guess, approaches me...song and dance...i finally get my order. The manager apologies and offers to give me my money back. I was so disappointed and that point I just said thanks and left...disappointed. It's not about the money, it's about the quality of the food AND THE SERVICE. If you can't consistantly offer BOTH to all customers I have a hard time returning to your establishment. And now sitting back in my office, I take my food out of the bag (so much packaging...wasteful!) The sandwich isn't as fresh as when I eat in, and what's with this pint sized salad!!!? This is maybe half of what I get in the bowl when I eat in. My rant is over...all this probably doesn't matter anywho because I don't see myself going back anytime soon. read more

Fresh and delightful, Best salad ever! Romaine, strawberry, pineapple, blueberry, tangerine, walnut and chicken mixed with a light poppy seed dressing. It's big enough for two, but it's so good you won't want to share it! And... It's served with a chocolate chip cookie! Sandwiches are large and all baked goods are made fresh on-site. Very clean and crisp looking. Well managed with a friendly staff. read more

Panera Bread - Salad Near Me - Santa Fe, New Mexico

The food is so so. I was going to give it 3 stars but as soon as I overheard someone in the kitchen talking about microwaving a broth bowl soup, I got disappointed. If I want microwaved soup, I can make that at home and pay a third of the price. Also, I had ordered a side of Mediterranean chicken flatbread with my soup and they forgot to bring it out. The waiter didn't know whether or not it was supposed to be a full flatbread or half, even though the big menu above the front register clearly stated that it should be a full order, as did my receipt (and the price I paid for it.) Atmosphere is cozy and nice, as long as you beat the lunch hour rush before noon. read more

We had the best person who served us, he was great and suggested many different menu favorites and ways we could change it to make it more to our liking. However, the restaurant itself is not kept at the cleanest. The food was good per usual. read more

The food was delicious. The delivery ... fast! The food arrived in great condition. Definitely eat there!

I always order a cookie when I go and MORE than Half of the time they forget it. If you call then next time they can give you one, but you have to wait to speak with a manager and it's quite annoying. Anyway I am very frustrated that they keep having the same problem over and over again and don't fix it. read more

I have been waiting in line before ordering or for my food for the last 25+minutes. This location is awful, on top of that they are out of flat bread so they had to ask me to change my order. Then the cashier ran out of change and couldn't take orders. That happens I get it but they are so slow. This place is a train wreck. read more

Ordered a breakfast sandwich and coffee. Received a table buzzer and sat down and waited for my sandwich to be delivered to my table. It never came. I found it sitting on the kitchen counter getting cold. This place is run by nice people, but they need adult supervision. It is an employee playground. Come on Panera, get some management out here and fix this location. Came here one year later at 4:00in the afternoon. Coffee selection was dark roast, hazelnut and hot water. Totally incompetent management. Where are the adults? read more

I like Panera's food - and it is one of few national chains I go to in Santa Fe. But today there was a long line of people waiting to order and only two of four cash registers staffed. I waited briefly but the line wasn't moving very fast, so departed for one of the other many restaurants nearby. Why do businesses do this? If you're not going to have the staff for interacting wth customers then why waste the space for an unused cash register? Drug and grocery stores among others are often guilty of this as well. To me, it is an indicator of of the quality of management. Maybe today was a fluke. I see that they are planning to install ordering kiosks but another reviewer notes that's been the plan for some time. I will probably return sometime to give them another chance, but very disappointed in my attempt today. read more

Super busy! This location was slammed when I went on a Thursday at 1 in the afternoon but they were quick and friendly. I ordered delivery one day as well and they were at my hotel within thirty minutes. Very fast! I was impressed with this Panera. read more

I appreciate the business they are doing during Covid, however I had a few problems. First of all, I ordered online for curbside pickup twice and both times they have gotten my order wrong. I ordered a fruit cup on the side of my sandwich and did not receive it (the fruit cup is an add-on and costs $2). The next time I did not receive my baguette on the side. My food was put together very messy with tuna spilling out everywhere in my sandwich. I am content with their time efficiency and how the food tasted though. read more

This place is very slow. Even the drive through is slow. If you have somewhere to be, plan accordingly. The place is good like traditional Panera, but it took twenty minutes for a bakers dozen bagels, 2 tubs of cream cheese, and a hot latte that ended up being cold. The people are nice and try to make up for their mistakes, but after being there 3 times and things don't change you start to wonder what's really going on. read more

The lady giving our order seemed to bored listen and the customer service was not very good at all the food was above average and enjoyed the experience read more

We stopped here on a Sunday night while driving from Phoenix to Denver. The food was okay but our order took forever. Also, I'm not sure if it's Santa Fe in general or the specific night we were there, but the whole restaurant was filled with weird, cult-like clientele. We were approached by someone who was borderline harassing us, asking if we were trying to "communicate" with them when we were just sitting at a table keeping to ourselves. It was super creepy for us, we were desperately hoping our food would be done quickly so we could get the heck out of there. Unfortunately we were stuck sitting there for almost 20 minutes waiting on soup and a sandwich. read more

It's just OK.. just like any other one but.. it took 20 minutes for mac and cheese to come out. They are slower than a sloth. Also needs better sweeping read more

This specific location cares about their customers, and the accuracy of each order that goes through their kitchen.

It is difficult to believe this is the same restaurant as the Panera Bread's I have visited in other locations. The place was filthy, every single empty table was dirty. The floor was dirty, the drink area was dirty ad the employees were dirty. The woman walking around heard me say every table was dirty and snapped "I'm busy, I'll get to it". I ordered the thai wonton bowl with a half turkey & kale panini. I had seen their bowls at an ABQ location and they looked great. This one was literally filled 1/4 of the way up the bowl. This soup bowl costs $9 without the sandwich ($13 with the sandwich). What! I really feel like I want my money back. It was barely warm and the sandwich did not resemble the photo either. If only I had a time machine to go back and eat lunch somewhere else. read more

Really, tasty, Great food, Friendly Staff. Took food a bit longer to arrive as was lunch time. My sandwich had 3 chips of pink Glass in the bread, 1 cut my lip. I took it to the Mngr, who got quite upset knowing there was a problem with the bread itself! He told me they would remake the sandwich, with a different choice of bread, it was done quite quickly. He also said they'd throw out that type of bread, & advise their Bakery vendor. He let us choose 3 pastry choices before we left, for our troubles..no trouble, stuff happens! read more

Who doesn't love panera especially a new one right down the road from your house! I always love to get the you pick two due to variety and they have some pretty amazing bakery items to add on! Coffee is decent and their teas are amazing!!! read more

Always enjoy Panera food. Very consistent among the different franchises. Particularly like the 1/2 & 1/2 option among soups, sandwiches and salads. Always resist the $0.99 cookie though the temptation is strong. read more

They never get an order right! A panini without onions? Tons of onions... egg and cheese breakfast sandwich? I got a bagel with steak and egg. It's so frustrating.. I like the food, when I'm actually able to eat what I order and not throwing it away. read more

Incredibly slow. I went through the drive-thru and was stuck for 20 minutes despite only having 2 cars ahead of me.

Not impressed. The potions were ridiculously small and the read wasn't even baked all the way through. To top it all off the grilled cheese was god awful. And to be frank how do you mess up a grilled cheese!?! read more

The dine in food is good, although it tends to be on the small portion size for certain things, yet the prices are high. The table servers are pretty quick and friendly. However, Yolanda, the Associate Trainer, who often works the cashier/order desk is RUDE, RUDE, RUDE! Every time I've been there and she's at the register she's rude. She shouldn't train anyone, let alone be allowed to work with the public up front. However, she's probably spit in the orders if she were in the line. Kat isn't all that nice either at the register. Micha, though, is super nice. read more

Once more an item was missing from my drive through order, this happens about every other time I go there. They couldn't resolve over the phone. NO MORE. read more

Got my order wrong, Called the store and the manager on duty said " sorry we were really busy".

Missed breakfast hours by 5 minutes, so they wouldn't serve me oatmeal. You only have to add water! No customer service. Wish I could give zero stars. read more

I usually enjoy a meal at Panera, but I think I am done with the Santa Fe store. Slow service, so-so food, not the same menu as a regular Panera. I thought it would get better after being open for a while, but it is still awful. I will wait to eat Panera in Colorado. read more

This place is hit our miss. Done days you can have the best service and the friendliest staff other days you get rude people working. The food also has it days some times it is really fresh and your bowls are full and other days it looks like they are scrapping the bottom of the barrel for your food. The restaurant is always dirty especially the tables . The staff walks right past them like if they are not there. It is pretty sad the customer has to wipe or clear their own table to get a place to sit. Now that they are a full Panera you no longer get the free cookie but in many occasions if you order they will not give you the choices you are entitled to but just give you bread as your side. So beware. read more

I went through the drive through this morning and the girl who took my order didn't know she didn't take herself off speaker and she started cussing and throwing out insults. I don't know if they were directed at me or not but either way, it was extremely unprofessional. read more

This Panera Bread is similar to others, but is an independent operation. They don't accept the Panera Bread card, don't offer chips or fruit with your meal, but do give you a chocolate chip cookie with your order. It appears to be new, has a nice fireplace in the center of the restaurant, and your food is brought to your table when ready. Overall, it is good, but my soup was lukewarm when served today. On my previous visit there my soup was very hot when served. I would return and give it a fair recommendation. read more

9 f***ing dollars for a small, no-frills sandwich made with barely thaw but very waterlogged and therefore flavorless turkey, grainy tomatoes, and underripe (again, flavorless) avocado. The three minuscule pieces of paper-thin bacon didn't help. The only passable part of the meal was the cookie--it wasn't good, mind you, but everything being relative.... read more

I generally enjoy Panera Bread, especially when I'm traveling, as I know they have somewhat healthy vegetarian options. However, this Panera Bread is definitely the worst I've been too and not up to their normal standard. First of all, I waited 7 minutes for my food. I know it was seven minutes, because they have an electronic screen that shows how long its been since each person ordered. The restaurant was maybe a third full and I ordered soup and a flatbread. I'm not sure what took so long, literally the only step is melting the cheese on the flatbread. (And when I got the flatbread, there only seemed to be cheese on half of it, the other half was just tomatoes and whatever spread they put on it). Second, you are magically supposed to know to sit down at a table while waiting for your food. I guess they have sensors in the buzzers that link to the tables or something because they bring the food out to you. I did not know this and the sandwhich-assembler kind of rudely asked why I was hovering near the food area. (Um, I'm waiting for my food? Which I've done at literally every other Panera I've ever been to in my life?) Third, my chocolate chip cookie was so thin there was literally a hole in the middle. Next time I'm in Santa Fe I'll take the five minutes to find a better cafe. read more

Don't go there during lunch! Extremely slow! They are waaaay overpriced anyway. Many other places in town that are better and much cheaper.

Their sandwiches suck! Never like they advertise. They do have good soups. The mgrs do try to make it right if you complain. But they are pricey for what you get. read more

Panera Bread - This is disgusting! Looks like vomit turkey. - Salad Near Me - Santa Fe, New Mexico