I asked for 2 grilled cheese sandwiches and the lady on the mic told us they didn't have enough bread so they could only make 1. Kind of weird since it's literally called Panera BREAD. Also, she claimed she couldn't hear us when we gave our order and took an unusual amount of time to get us our food. I ordered a sprite and there's hardly any carbonation so it tastes like syrup. Don't recommend read more

Use to eat here like 3x a week until bullcrap kept happening now I eat it like once ever 6 months. Went in today at 6pm and they were out of Mac n cheese. AT 6 PM.... IM DONE!. read more

Great Panera. They are open later than advertised for the people who are still eating. Gabby and her coworkers were so nice and kept the place clean. Nice spot to dine with your friends or family. read more

This particular Panera location looks a bit outdated. Tables, seats and doors are pretty worn. Same are silverware and china. There were few guys at the counter and in the room, but only one cook; which was causing the long wait. Other than that, food was good. read more

Panera Bread - Modern Caprese Sandwich - Sandwiches Near Me - Schaumburg, Illinois

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This store needs a management overhaul. Went in yesterday for late lunch and it was really lacking. Ordered sandwich, 2 soups, drinks. Picking up food they keyed in the wrong soup selection and while I'm waiting for new soup the lady next to me is trying to correct her order. A PATTERN? Got last small booth and see trash on floor all around us, in other booths and under ours there is dried, crusty soup on floor and tile up the side of wall. Obviously been there a long time as it is peeling apart. GF went to use bathroom and said she'd have to hold it till home as it was filthy. Water all over floor (no snow or rain in a week) out of soap, paper everywhere. Hope the home office reviews these postings as this stop is not up to standards. For a "soup" place when I asked for saltines or oyster crackers they don't have or provide. Offered potato chips but really? Who wants soggy, greasy chips in soup? Think I'm generous with 2 stars and would be shocked to see a reply. It's not that kind of facility as soo many 1 stars and no effort from management. read more

Everyone at this location is very professional, friendly and kind. I am writing this review to express my heartfelt appreciation for outstanding work and dedication exhibited by Dafne. Her work ethic is truly commendable and she consistently displays a positive attitude and enthusiasm that is contagious to those around her. Dafne is the definition of excellent customer service! Keep up the good work Dafne and thank you for the wonderful experience. read more

I love Panera, but this location was pretty dirty when we were there. We were there mid-afternoon and it really wasn't that crowded. It is by Woodfield Mall, so they may get a lot of traffic here, but they really didn't do a good job cleaning. Almost every table had something on it, whether it was food or dishes.... even some chairs were filthy. Doesn't mean I wouldn't go back, but hopefully they'll make a better effort. read more

Not happy with this Panera. We often went to the one on Golf Rd by By Buy Baby until the pandemic hit. It closed and this new one opened. Not nearly as good service or friendly help. The last 3 times I have gone there is no one at the register have to wait 2-3 minutes even though there are associates around. Then if I try to pay in cash they tell me they have no change. NONE!! How can you not have coins in the register. Then I go to get my coffee and there is none except caffeine free and maybe Hazelnut. Have I wait another 5-10 minutes until it is brought out. The worst part is that it is at 10am!! After the morning rush. Bring back the one on Golf Rd!!! The associates were great and it was well managed. read more

Not bad. Grilled cheese sandwich could have been more toasted but the food was good, the place looked clean, and customers looks pretty happy. read more

They had NO BREAD BOWLS! That's like Firestone having no tires. Someone really screwed up!

Panera (not just this location) has really made a huge mistake with their new fully automated ordering system. I just ordered a muffin and sat 10 minutes waiting for it while their kitchen prepared all the full drive thru customers. Frustrating when you can see an employee behind the counter that can just reach over 1 foot , toss it in a bag, and hand it to you. Yet you have to wait for kitchen "prep". Won't be doing Panera anymore. read more

Omg how can you keep getting worse?? I don't want to keep complaining, but jeez. Worst Panera I've been too. read more

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Pretty standard Panera location. Some days are better than other when it comes to service, wait time, and ingredients. But all of the staff is always consistently friendly and nice, especially Brian. My favorite sandwiches are the chicken salad, tuna salad, and frontega chicken panini. Also so happy they brought back the asian chicken salad finally! read more

Very frustrating experience, poor quality food, we waited 40 minutes and most of the food was cold and multiple items were missing so one of our party didn't get to eat at all. :( we did not have time to wait for a new order. Also our bagels were cut so badly it looked like 5 year old did It with a butter knife. I understand places are short staffed right now but maybe limit your orders ? . read more

Ordered 2 grain bowls, it looks like they made 1 order and tried to throw it into 2 bowls to make it look like the order. This is extremely unacceptable for a franchise like Panera. This needs to be fixed, I have not received a correct order from this Panera ever. read more

Panera Bread - Terrible, missing many ingredients. - Sandwiches Near Me - Schaumburg, Illinois

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IS BACON A NEW VEGETABLE??? Many times I have my order not accurately prepared at Panera on Meecham in Schaumburg. . Never complained until today. Ordered Mediterranean veggie sandwich, toasted, added avocado. Got it nice and toasty with BACON in it!!! Returned it to the manager. She apologized and ask me if she can make me another one? What, of course yeah, I paid $10 for it. When I opened the 2nd sandwich, it was not toasted, had NO avocado and I was given chips, not apple as a side. So, the manager, obviously did not make the sandwich (is what I would have done as a manager) or did not supervised whoever made the second order. Why is so difficult to provide a good customer service? I would like to hear from the manager Directly. Very disappointing to stay the least read more

This location is awful. Terrible customer service. No efficiency whatsoever. If you can't have the lobby open, at least have it open for online orders. The fact that I have to wait 30 minutes to get a pickup order through the drive through because you're too lazy to bring the food the door is outrageous. Get it together or close down. Also, I attempted to call multiple times to speak with someone and they continually hung up the phone or were unable to get to it to actually answer. Ridiculous. read more

Stupid guy in drive thru couldn't get my rewards number right. His name is Jose and pretty much the rudest employee I ever encountered. If he didn't understand my phone number or know his job, he should have said that. Didn't even ask me to repeat the number at the window. I stopped coming to Panera for a reason a long time ago and I think it's time for me to stop spending my hard earned money here. Customer service needs to be top notch in this day and age. read more

This was my first time dining at this Panera location and I could not be more pleased. I walked in and was immediately greeted with friendly smiles. I asked many questions and they were answered with extreme knowledge and speed. Jason took my order and he was kind and genuine throughout. Gabby was also working and she answered all of my questions and made me feel happy, safe, and comfortable in the restaurant. It was amazing to see Enrique work on all of the baked goods for the store. Our table was wiped to perfection before we sat down and the overall store was kept to a spotless standard. As I ate my chicken noodle soup I looked around and saw all the employees working hard at tasks instead instead of slacking off as I notice most employees do these days. My soup was hot and my chips were delicious. I loved my experience at this Panera and I will definitely be back! read more

Gabby, Jason, and Enrique were the literal best. They were so polite and very personable. Very easy to have a conversation with! They answered all of our questions and were just very sweet people over all! Definitely recomend coming to the BEST Panera just for them. read more

Filthy dirty bathroom. The floor needs to be scrubbed. I mean seriously scrubbed. I hung my bottom over the toilet to pee. The sink was grimy and so was the mirror. The towel dispenser was broken so a roll was just sitting there to use. This location is new. I'll go to Rolling Meadows next time. read more

Nowadays I usually order my food in advance or for delivery with Panera. They are, most of the time, very timely and polite. It is a major chain, so I don't ever think too much about quality, just service. read more

Service is rude, and at 9 am they were out of soufflés, plain bagels, and no longer carried any meat for bagel sandwiches other than bacon.

This location is great, but is on the smaller side compared to other Panera Breads I've been to. The one thing that bothered me was how it wasn't very clean. I had some time to spare and came by to read and drink coffee, but I couldn't help but notice cobwebs and spiderwebs hanging from the windows. The tables and chairs had crumbs all over them too. The people who work here are very sweet and kind, so I guess that made up for my visit to this Panera Bread. read more

Their drive thru times are deplorable. Took 25 minutes just to get a small Mac n cheese and two pieces of bread.. mind you there was only two cars in front of me and they still had to make all my things once I got to the window. Do not come through drive through unless you have time to throw away, slow service overall. read more

I am not sure what the heck is happening with this store but they cannot seem to get an order right. I order about 5 times a month when I have students in and there is ALWAYS something wrong. I always have 1 or 2 people watching the others eat lunch. I seriously called the store 10 times and it just rang. Called corporate and got the old schtick, "I'm sorry, here's a gift card to make up for it." Nope, I want my money back, which will take 30 days. Today was the last straw for me. I will not order from Panera again. read more

The 1st time I came to this location I was excited. There's a drive through, very nicely decorated. I come here once a week I will be going to the other location from now on. They forgot half my order. Then when they gave it to me it was wrong. I left and when I opened the second half of my order it was completely wrong. Worst part: employee cooking the food didn't even have his nose covered with the mask ! May as well just take it off ! I called to complain. This is a pandemic and that is a health code violation. I will never go back there. If I get sick ill sue them I have photos. Also they said they will refund me we will see if that happens or not. read more

Hadn't been to Panara in years. Went here for lunch. We got a couple classic turkey sandwiches, a steak and cheese panini, salad, and tomato soup. Turkey sandwiches were good. Soup was ok. Steak and cheese panini was bad. Very little filling in the panini, and, very little flavor. For sure don't get this panini! Overall, not horrible, but, not good. 2 stars. Probably won't be back here for many more years. read more

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Can't possibly go wrong with any menu item at Panera. Lately I've been more inclined to be more adventurous, and stay away from the usual, known, safe-choices with my food selections, so I have been trying new things. I almost always go with the pick two, and go with half a Fontega Chicken panini and a bowl of Broccoli cheddar soup. This afternoon I stuck with the pick two, except I selected the Strawberry Poppyseed Salad, with Chicken, and a half a Chipotle Chicken Panini, with a side of an apple, and their Green Tea. The salad was awesome! Filled with strawberries and fruit, and plenty of chicken, and a great portion I may add! The panini, was....just okay. A lot more calories than my usual Fontega, and it was just a plain, "okay". If it's going to cost me an extra mile or two to run off calories, it better be worth it! But....it wasn't. I probably will not be getting it again. On the plus side, I think I'll go with a full salad next time and stick with the Strawberry Poppyseed, with Chicken! Pics to follow. read more

Panera Bread - The salad was wonderful - Strawberry Poppyseed, with Chicken! An apple, Green tea, and half a Chipotle Chicken Panini. - Sandwiches Near Me - Schaumburg, Illinois

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Recently I have had two different Panera salads that were meh at best. Not impressed, as it seems that the salads did not have much of anything tasty in them. But today on my birthday, I thoroughly enjoyed the Panera Chocolate Croissant that I brought home and warmed in the microwave for thirty seconds! I am loving the new DRIVE-THRU Panera on Meacham in Schaumburg! So convenient and friendly! read more

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Is it so hard to be nice to customers?? I just dont get it. Panera is getting pricer and pricer but people that work their are so content being rude and quality is falling. So sad read more

Very bad experience, I decided to try the broccoli and chicken teriyaki, oh boy , that food was really meh, they put tons of sugar into the meat , taste like candy , the rice was soaked with oil .. I had to throw away the entire thing read more

worst Panera I ever been too. It's closest to my house so I always come back but every time I do it's worse and worse. I came and picked up breakfast today and my drink wasn't with my order, I waited for 4 minutes and every single employee that was in the kitchen made eye contact with me/looked at me and no one helped me to get my drink. I literally had to walk around behind the counter to get a cup for my self read more

If you want to wait 25 minutes at 10:00 a.m. for a toasted bagel, this is the place for you.

the wonderful staff of this amazing location let us stay after they were closed instead of acting like grumpy and rude people employees u might encounter at other fast food restaurants read more

New location is ok, clean. Team members behave like they have no control and no experience. They lost our order. 3.00pm Sunday- we paid for coffee, there no coffee... I asked first time for coffee, they told me at this hour they dont brew coffee but for me they will do it... after 20 min I asked second time for coffee ... again promised and not made. This and many more. Im not recommended this location. read more

Nice staff brought me my coffee to my table because I forgot it! Food is good as always

Slowest drive-thru in America. Every experience has been poor (items missing, salads unusually small for Panera, slow drive-thru, etc.). Avoid this location if possible. read more

Get ready to wait. Takes a solid 30 minutes to get food. Drive through does not move. Food was fine once I got it but it just takes ridiculously long. If you're looking for a quick bite don't go here read more

No, no and NO to this location! What really irks my nerves is when directions are not followed, especially when it comes to food! I ordered a kale salad with no dressing, extra chopped tomatoes, extra Parmesan cheese and cucumbers. What's so hard about that?! Obviously it was hard for he person that made the salad. I got wedge tomatoes, NOT chopped, I got dressing when I didn't want any and I didn't get the extra Parmesan cheese I asked for! I had to end up going to the store for the extra Parmesan cheese. I was so mad! These critical errors made me believe that he didn't know how to read English - seriously! I didn't bother to ask for the manager because I was in a hurry. All Panera Bread is not the same. Some locations are good and some are bad. This location is one of the bad ones. Never again! read more

Panera Bread - Will not be coming to this Panera location again! - Sandwiches Near Me - Schaumburg, Illinois