Store advertised everywhere they close at 9. All doors locked at 8 with two workers in there just staring at their phones....

Showed up at 7:45pm, they close at 9pm per Google, their sign, and their phone line, and theyre locked. Staff sitting inside playing on their phones. Absurd. Get it together. read more

45 minutes stuck in the drive through with no way to get out just to get an over priced sandwich.

I ordered online and there was an issue with an item I ordered. I called and was apologized too and they sent a new item out almost immediately. When I got the re made item they was cookies and chips in the bag for me as well. GREAT customer service. Everyone was very friendly and apologetic about the mistake. read more

I come here all the time and order the Same items of food. Today, i order this Chicken AVOCADO sandwich but did Not come with any avocado & they didn't even bothered to tell me or anything. I realized a little too late when i was back at work & couldn't come back to ask them what happened to my avocado in my sandwich. Horrible service today! read more

Panera Bread - It was supposed to be a chicken AVOCADO sandwich but came with NO avocado! - Salad Near Me - Scottsdale, Arizona

They chose not to call it "Paradise Cafe" or "Bread Company" (I'm from Saint Louis and we call it Bread Company) nonetheless, this "Panera Bread" was just as good as the others. So as I am glad I went here, I think the location (near some mountains to hike) was overall better than the food. We would come back, but I think its better for a quick lunch than a long social gathering, like most others included in this chain. read more

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**AVOID THIS RESTAURANT ** Beyond rude staff and it's no wonder when you meet their manager, Carla. Just unwilling to be of any help. Understandably the place is very busy during lunch times but either they are understaffed or under managed. Very chaotic all around. I will never walk in to another Panera. Thanks Carla for showing my family and I what Panera has to offer us a place of dining. read more

This location is great, I receive excellent customer service on every visit. On a recent lunch break I dropped my entire order on the way back to the office ( I am always clumsy)...when I returned they replaced my entire order and didn't even charge me! Thanks Panera & management! read more

Girl at the drive thru window didn't even care to ask me if I had a rewards account. When I pointed it out to her she said I should go online and add my purchase to the account and said she couldn't do it since the purchase had completed. She said "sorry" and slammed the window shut before I could say anymore. So much for customer service. Food is overpriced, service sucks. Eat somewhere else. read more

Not only do they get delivery orders wrong, and completely miss items, there is no way in the app to report an issue. Terrible service and not worth the price. read more

Unfortunately the drive through is now closed "due to staffing problems", which was the main reason I always go there as its convenient on my way to my office (yes I can obviously walk in, however the drive through was always faster than going inside). Going in the last several times the kiosks were not functioning properly so you can not use your account to login so you have to wait in line now. And ordering salads I always ask for extra dressing since they give you a thimble size of dressing which is not even close to coating the salad. This last time I asked for extra as always and got to my office to see that the two dressings were less than half full. It was actually worse than getting one full container of dressing. They need to work on this location as it is definitely going down hill lately. read more

I had the broccoli cheddar soup. It was fine the same as always. It is a new building. The nice ambiance is ruined by a really loud mouthed manager who is organizing the food. She shouts at her employees and constantly complains about the workers and the scheduling. I could hear her at my table which was at least 20 feet away. A real turn-off read more

Had a bizarre experience yesterday. They have an egg sandwich with the choice of having your egg over easy or scrambled. I asked if they could make it over hard because when they make it over easy the yoke runs out the side of the sandwich. They refused. Thay said cooking it over hard was not an option. I thought to myself this must be some kind of a mistake surely keeping an egg on the grill an extra 60 seconds is not that big of a deal so I sent a note to their corporate "customer care" department. This is the note I got back: "I'm sorry for the situation that took place in the cafe regarding the over easy egg option. We do offer three options for the Brioche Over easy Egg Sandwich, over easy, folded scramble, or egg white. We do not offer any other options regarding how the egg is prepared. W do offer options regarding ingredients being added or deleted, but beyond that the egg has three ways we are able to prepare them.". Bottom line it is their way or the highway. I think I'm going to find a non-mechanised place that caters to their customers for breakfast from now on. read more

Oh. My. Gosh. The management at this restaurant is absolutely bar none! I placed a pick up order for a potential client, and didnt realize that my location wasn't the Pima location, but the location nearest my actual location. The two female managers were absolutely wonderful! Once I explained my situation, (and apologized as it was my fault) they both rushed to make my order for my luncheon, and were extremely friendly and helpful! One manager even jumped on the line to make sure I was on time! This!, this was a true example of extraordinary customer service, even though it was my fault! Thank you Panera on Pima! My luncheon was a success, due in part to you and your amazing team! Thank you!!! I will continue to be a faithful customer! read more

I do quite a bit of office lunches and I have used many other Panera Bread locations in the past. Each time prior, they have been very easy to work with and delivered what was expected. This time not so much. I placed a delivery order online and selected my desired delivery time and location. We chose Panera since they were the only option that delivered. Once I ordered I got in my car to head to my appointment. I got a call from Kathy saying that they were unable to fulfill the order that I placed since they were already out on delivery for the day. She cancelled my order before I could even call back. I asked her if I could just come pick it up. She said "there will be no-one here to fulfill your order since we do all of the lunches for the schools." It sounded like they were closing the restaurant to go out on delivery? I was not quite sure what that meant but I said ok. She told me to go back online and place the order to the Cactus location. I pulled over and went back on the website to place the order through Cactus. About 15 minutes later I get another call from Kathy saying that I placed the order through her location again. I told her that the website must have sent her the order since she was the closest to the delivery location and in a very snarky manner told me "that is not how the website works, you just sent it to the wrong location." At this point the food was supposed to be delivered in 5 minutes. I was very frustrated with the tone that she was speaking to me with and providing zero customer service. She just kept saying that it was my fault. She said "it is not my fault you placed the order last minute." She was so unwilling to help me come up with a solution and just placed all of the blame on me despite being able to process the order online with no issues. She said that if I wanted to come pick it up it would be ready at 12:30 PM and I lost it. She said that I was not able to pick it up originally but now I can? At that point I was unwilling to give them any business. I called Flowerchild across the street and informed them that I had a terrible time with Panera and I needed food for a lunch that started in 10 minutes. They were super helpful and told me that they would put a rush on the order. I walked across the street and the food was ready for pick-up when I arrived despite their restaurant being packed. I don't want to judge all Panera Breads for the experience that I had with Kathy, so you just may want to go to another location. read more

Went with a group of 9 people. Manager came over and brought food. She began sitting the food on the table, without saying a word and not placing it in front of anyone in particular. When we ask what was what, she growled the orders while continuing to put them on the table in the same spot, as if to say, you figure it out. What a poor representation of Panera Bread. Will never eat there again! read more

I have continued to try and come to this location with the hope that they will improve and I am just constantly let down. Today I ordered a chicken Caesar salad through the drive thru. When I got to work I discovered they put tuna on my salad. Seriously?!? It's not even edible. This location is a complete joke. My order is always wrong no matter what I have tried to order. read more

Waited in the drive thru for over thirty minutes. Once you're in you're in line no matter what and can't get out. No sense of urgency or apologies from the staff. Unfortunately, this is the second time now this has happened to me here. I thought the first time was just a fluke - but it's not. The other locations I go to - I am in and out of drive thru quickly with no issue read more

Wonderful place usually go here to knock out some work for business. Good coffee and great sandwiches the staff is very supportive and helpful. Thanks guys keep up the good work! read more

Awful location for this. NO Parking available from 11:00 - 1:00 daily. The drive thru was only option to get food.

I never give negative reviews if I can help it but the server was super rude. It's also awkward to wait for a to go order. You don't really have anywhere to stand. Over priced for the tiny amount of food you get. Honestly, I miss paradise bakery. If my boyfriend didn't like the Cesar salad, id never ho here and boycott it forever. If I'm going to pay gormet prices for tiny amounts of food , the food should at least be memorable. read more

I wanted a couple of chocolate chip cookies. Was at the Bank ant thought I will drive through get a sandwich some soup and cookies. I got home 20 dollars later with a drink. Guess what? You guessed it. NO COOKIES! read more

My new place to get fresh, fast, hot and delicious food! It took me a while to finally find the time but have now been to two locations for lunch. I have now had their French onion soup, creamy tomato and today had the new corn chowder. Absolutely wonderful. The broth creamy, poblano peppers just the right sweet with a tiny bit of heat. Their unsweetened iced tea flavors are spectacular. I especially like the hibiscus one. For rapid pick up boy was it fast! I had created my order on the app and as I created my payment (it took me a while) my lunch was waiting in the pick up area. And they have a drive thru! Awesome! Great menu choices. I will be back. read more

I went through the drive thru today and usually the girl working is very attentive and always is sure I leave with everything I orders. Recently the new girl on drive through is rude, won't acknowledge you and got mad when I asked what soups they had available. They unfortunately forgot my drink with my order and tried to rush me through the drive through. Upon calling the manager Carla I wasn't given many options or an apology she just said I could come back or get a free drink next time if I said I spoke with her. I'm not to happy with my recent service and at this point am not sure if I even want to return. read more

Stopped at Panera this morning for the first time. Bought a blueberry muffin at the drive through and drove to my office. Cut the muffin in half and there were no blueberries inside. There were three on the outside edge of the paper cup. Very unhappy!, read more

Panera Bread - Blueberry muffin I got this morning? - Salad Near Me - Scottsdale, Arizona

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Great food, but this is supposed to be a relaxing cafe, not a night club. Please turn down the blaring music. Background music is ok, but I shouldn't have to raise my voice to talk to the people at the same table. read more

I order from here very frequently for catering events because there's such a great and large menu selection everyone loves and very easy online ordering system that makes it all convenient. Today i forgot one sandwich to the order and Tessa went out of her way to add this to my large catering order to make it easy and smooth for me. Life saver ! Thank you so much ! I definitely recommend this place. read more

Not sure why this location has such bad reviews. They recently built a building from the ground up to accommodate the business and it is super clean! Everything still has that pristine new look and it's kind of awesome. The tables all have numbers on them so you can sit down, order from the app, and the food just shows up at your table - how did I ever live without this? Never stand in line again! You have total control over if your order is entered correctly and you can even order ahead so it's ready when you get there!! read more

Horrible location. My order is made incorrectly Everytime I go through the drive-thru. Staff is not too friendly and often distracted. Go somewhere else. read more

Ordered the Chipotle turkey sandwich, I think they were afraid to put to much tuerkey on it.

Always delicious but AHMED provided excellent customer service. Professional, attentive, and accommodating. He's an asset to this location! Give him a raise, promote him, keep him around Panera Bread!!! read more

My soup arrived lukewarm and salad arrived hot- lettuce leaves wilting and all. Somethings up with their temp control. I don't like to get up and ask for my food to be served at correct temperature. Plus receipt says you get a treat for trouble of reporting any issues. Good luck being offered that. read more

Go somewhere else! This location in Scottsdale on Pima Road is awful. I went through the drive thru unfortunately and received an $11 strawberry chicken salad with wilted romaine lettuce, very little chicken and more mandarin orange slices than anything else. What a ripoff! I would have brought it back but was already home before I realized how bad it was! read more

I frequent this location often either from work or with my family. My granddaughter (2 years old) is the determining factor in going to this restaurant. She enjoyed the ham and cheese but this last time we went we discovered they have changed the ham from slices to shredded and she now refuses to eat the ham. Now it will have to be cheese sandwiches. The staff that runs the food out is excellent and attentive to the customers. read more

Had a great experience with Cassandra, awesome manager! I was completely satisfied with my salad, and she took care of me like I was family. Will definitely be coming back. Made my night! read more

Love the food and atmosphere every time I come in! Self service Kiosk are easy to use and the place is always quick!

This is a solid location .most of the staff are very caring and helpful . Very easy to communicate with .. Cassandra is the GM ..an on her shifts .woooooooooow . 100 percent .. there are a couple managers I'd avoid .but my overall has always been good .. there will always be bad apples any where you go .up to you to pick the good one s read more

Love Panera but upset by the accuracy of my order. Did not receive one item and another was wrong. Didn't realize it, took my order to go and got home with completely wrong order. Tried to call (three times) with no answer. I will think twice before going back to this location, really frustrating. read more

Rapid express pick up rocks!!! Food always hot and delicious! Everything as it should be!

This had okay (not great) service when it was a Paradise Bakery. It's been stuck in the middle of the Panera switch for months. So, none of the benefit of Panera (ex. kiosk) and all the negatives (ex. no cookie for kid's meal). Do yourself a favor and find a real Panera if you really want that or better yet, go to one of the other sandwich shops that are close. read more