Trash. Used to come often and over the past year they have declined so bad. NEVER have everything on the order you want. The way have been out of scrambled eggs for weeks. How is this possible? If you offer over easy, then just scramble them. Additionally, unless you're the very first one in line you will have a SIGNIFICANT wait. Service is very very slow. They got rid of two of their best items-chicken tortellini Alfredo and French toast bagel. read more

One of the best places to get a good Soup and Sandwich for lunch. Quality is always consistent and Service is brisk. May get crowded during peak hours. read more

Wow! Enter a Panera Bread on a Sunday for lunch and you'll find yourself amidst a crowd of hungry Baptist! Including myself. The lines can be somewhat long but they tend to move quickly. Tables are sometimes dirty as they turn over quicker than they can be bused. Especially on the weekend. Overall, you can get a good sandwich, salad and/or soup at a reasonable price. The sweets are fresh and tasty. They change the selection often but I haven't had one that I don't like! Overall the experience is usually good. Customer service is a hit or miss as the younger crowd are still in the grooming stages but nothing that is extremely bad. Chicken and wild rice soup is my favorite! In a bread bowl for extra yumminess! read more

For a healthy lunch, I love the asian sesame chicken salad at Panera Bread. The salad dressing is great and the seasoning of the chicken is perfect! Everything always tastes fresh. Good to have a Panera card for discounts and freebies. read more

always get my order wrong and take forever wouldn't recommend this place to my worst enemy

Panera is our favorite soup and sandwich go to. Plus this location delivers to your home! Even better. Location and parking are great and the service is fast. Love them! read more

Excellent food, good prices and quick service. The dinning area was a bit messy and it took a while before someone came out to clean up

The soup was delicious however the sandwich I had order was made sloppy and was falling apart before I could take a bite. It was good and the service was good as well. read more

This is the 3rd time in recent visits that the order is not correct. Sandwich without extras, missing soup. This last time we ordered a salad and to try to make it a easy ordered salad from order history. Last time they were out of cheese so it was not on salad. So of course the new salad came with "no cheese"!because that was in the history as well as missing key ingredients with no explanation. How does that make sense Paneras? Also if I order a sandwich without tomatoes and onions you might want to adjust the remaining ingredients instead of barely any chicken and cheese. I paid for bread with a smattering of chicken and basil all on one side. Not sure if I will patronize this location again. No one checked the order according to the receipt. I order myself to try to make sure it's right but no one seems to care. The other thing that is irritating is how often this location is out of items. Maybe an email to corporate is in order? read more

Why did you guys change? I loved coming into your restaurant it was very cozy and very warm and inviting was nice and roomy you could dine in with friends or family. You changed all that why?? For our loyal patronage you took something special away from us and now want us to sit in a long line at a drive thru and took away a cozy inviting atmosphere with a nice fireplace room and gave us a dinky cramped dine-in read more

I finally found time to stop in at your new Fairview Road location a few days ago and can not adequately express my disappointment. What happened to the warm, cozy, welcoming Panera I used to know that was on Harrison Bridge Road? The new decor is cold and uninviting and the pastry display cases were just sad. There were even scones sitting out, uncovered, right beside the cash register where I placed my order. Hardly appealing, just gross and unsanitary. I got my usual Chipotle Chicken Avocado sandwich, a bowl of broccoli cheddar soup and a drink. I also gave a tip, so my total was around TWENTY DOLLARS for just me. I know you're expensive, I expected the price, but when I took my number and went to find a seat, I thought seriously about asking for a refund and leaving because there was not ONE appealing seat in the entire restaurant. What were you thinking? Is this the way all Paneras are going to be now? As for the food, it was just okay. It probably didn't help that I was so annoyed by the wanna-be hipster minimalist decor to focus much on the food. Where is the fireplace? We were anxiously awaiting an amazingly new, warm, and cozy space to have our meals during the upcoming cold winter months. What a disappointment. What a mess. This is my first Yelp review. I literally created an account just to tell you how awful this new place of yours is. SIMPSONVILLE DESERVES BETTER. read more

The new Panera Bread better step up their game. Ordering took quite some time because the young girl taking my order did not know how to add extra croutons to my order. She asked for help but was ignored. Finally another associate past by and he showed her how to add the croutons. The tables in the dinning room were dirty and I had to clean one off. The Pepsi machine was not working correctly. It seemed to have air in it. I asked an employee if they could have someone check it. She said she would and after several minutes she went over and looked at it and then walked off. I went back to the machine and it was still spitting out air. I had to go back over to the employee and ask again if the Pepsi machine was going to be fixed. She finally got another employee to look at it, but by this time, I was finished my meal so I pretty much ate the meal without a drink. The staff just seemed uninterested and unconcerned about their customers. read more

Great food, good service, fast. The soup in a bread bowl is always a winner. The tables can be somewhat dirty as the staff has little time to wipe them off as so many customers come in. read more

Yummmy delicious fuji apple salad! I also enjoyed the chicken and wild rice soup. Panera is my favorite salad restaurant! However, the young man behind the counter, Zachery, obviously does NOT enjoy his job. Very sour attitude. read more

Based on food alone, 4 stars, easily! Based on service, 3 stars. Its not that they were rude or anything, but it was kinda like talking to a robot. No smiles or anything, a little weird if you ask me. The girl said "Hi, what do you want." But the food was really good, I keep hearing my friends talk about it and now I know why. The salads are fresh and crispy and the sandwiches are pretty good. Plus, their bread rocks!!! read more

New location could be good but their kiosks do not work. Tried ordering online and their site was not working. New workers at counter are just rude. I ordered a grilled chicken, avocado salad to go. When we got home, my salad was plain lettuce. I called Panera and spoke to the manager. She said 'ok just come back and we'll make you another one'. Well, I have better things to do than to deal with incompetent restaurants. This was two months ago and I have not been back. Would definitely NOT recommend this Panera location. read more

Turkey, Bacon and Avocado sandwich plus chicken noodle soup...... delicious! I did the small cup and half portion to keep it healthy but it was just the right amount to fill me up. I ordered an apple instead of chips or bread and was a bit disappointed that the apple was old and not edible. Likely not many people order apples and from the outside it looked good so it's of no fault of the staff. Went on a Friday night after 8 and it was quiet which I wanted. Just wasn't in the mood for a busy loud place. Only problem was that it was freezing cold in there. Maybe with more people it wouldn't be so bad so bring a jacket just in case. I had the no sugar hibiscus berry tea.... fabulous!! I do recommend putting an artificial sweetener in it thou to break up the bitter taste. read more

Amazing food and service! The manager John Mackey went out of his way to help me. Best Panera I've been to yet!

This Panera Bread location is probably my favorite location than the Haywood Rd one. This spot is much spacious to escape and relax..

Hmmm..I ordered the steak and white cheese and I get more red onions then steak..??? But it was nice to have them bring food to me and clear off my table when I was done. read more

New location, self-service not working? Display of pastry is miniature. No indication of what items are including price, calorie content etc, how do you tell the employee whot you want?Muffin was awful. Go to Publix, Dunkins even Starbucks is better. What has happened to Panera read more

Panera Bread is consistently good, fresh and healthful. I have eaten through their menu at lunch without a complaint.

Usually go here once a week. Good sandwiches. (Try the Chipotle Chicken). Most of the time service is quite friendly! read more

Always such a pleasant experience at the simpsonville Panera! Good always comes out quick and how we ordered it. Zeke is such a hard worker. The last few times we've been he has just been as busy as a bee keeping the restaurant tidy. Make sure to get a chocolate chip cookie while you're there! read more

So disappointed! My daughters and I have had breakfast at panera on fridays for 10 years. We were really excited about the new panera in Simpsonville. Since it opened, they have been out of something we requested EVERY SINGLE VISIT, even tho we get there about 20 min after opening. We thought management would adjust inventory based on sales, but no. Finally ordered a souffle on line 10 min after opening- got there 20 min later to pick up--and they were out pf souffles! Managers explanation "It's just hit or miss with the souffles". I had alrrady paid for it!! Luckily Starbucks is a couple blocks away.... read more

Came today and ordered some bagels and this girl with red head have a bad attitude. Did not receive a good service.

I have been a regular customer at the Simpsonville Panera's (at least five times a week) for over thirteen years. It had been a pleasant place to enjoy a solitary lunch and do a bit of reading. Recently, they moved into a new, purpose built location. After trying it daily for nearly a month, I will never return. It is poorly laid out, with too many features and too many seats in much too small an area. The over the counter menu boards have been almost totally eliminated, seating areas are over-crowded, and in-store customers appear to be nuisances who are tolerated while all the attention is given to drive through and delivery clients. I still visit another, more distant, location once every couple weeks, but I will not return to this location. read more

I think it's ridiculous that you don't allow people to call in orders and come in and pay with cash if they don't have a card to pay over the phone or or order online they can't place an order until they get to the store. Your food is not that great read more

I've been going to the Panera on Fairview road in Simpsonville for quite a few years now, and been pretty happy. They have now moved across the street, and the new store has a drive through, better parking, and is nicer in side. However, I just treated like crap today. I came in to pick up as I usually do, a $20 order, and they forgot my baguette that I bought. They were rude as hell to me, acted like I ruined there entire day. The expediter rudely moved me out of her way, instead of simply just saying excuse me, and when the guy came back with my baguette, he simply threw it on the counter, without saying a word. I get it, you've moved to a better place, and you can now treat people like shit. You don't value my business, and you're going to be rude. I'm sorry I was a bother for asking you to give me what I ordered. I won't make that mistake again. I'll go somewhere else from now on. Good luck with your new store. I can't act like that at my job, and I am certainly not going to be treated that way. Bye. read more

Good soups and nice style. Could order online from the table. Haven't tasted the salads but they looked also very tasty. I like it.

This place is great. Food is excellent, and the cheddar and broccoli soup is the bomb. Clam chowder is awesome also(only served of Friday's though). Should be available everyday. Prices are somewhat pricy, but like I said, the food is great, so it's worth it. read more

I come here for Bagels and Pastries. The food here is fresh and good. The service has always been very good.

Hated it. Sanitation is poor. Bad enough that line staff wear beards, but when they scratch them (while wearing plastic gloves ????) over food preperation areas or even better ... wipe the back of their gloved hands on their nose, that's it! Floors behind the line were covered in crumbs, discarded plastic gloves laying on the floor by trash cans. Sandwich making counters not wiped; residual material everywhere. Sandwich not made as requested. Soup was ho-hum. This place gets a premium price for what they sell but fail to deliver on a number of fronts. Cuddos to the cashier .. she was perky and enthusiastic. When I called the District Manager, he apologized for the experience but my feeling from the conversation was he was less than happy at taking my call. Look folks ---- times are economically tough. Take your business to someone that appreciates your patronage. I won't be going back to any Panera as I 've found other establishments work to earn their customer's business. And for Heaven's sake Panera ... have your guys lose the beards. They're nasty in a food service environment. Why require people to wear hats but allow the beards to hang; with pieces of facial hair falling in/around food? It's unavoidable and it's filthy !! And my qualifications to comment? I served twenty years in the restaurant business to GM level. I know how operations should be run .. and this isn't it. read more

So I walk into the restaurant and I see about a dozen people mulling around the cash register area (mostly young millennials with their heads buried in their smartphones). It isn't clear where the line is to order. So I ask the person behind the cash register (who is just standing there doing nothing) where the line is to order. She points to a bank of computer kiosks. Now, I can pretty efficiently say "Fuji Apple Chicken Salad". But how long is it going to take me to figure out how to use a computer kiosk I've never seen before? I don't know for sure because I didn't bother, but it probably would have taken me longer than it actually took me to walk out the door and around the corner to Jersey Mike's. The sign by the kiosks said "Avoid the line". What line? I've never before been to Jersey Mike's, but they clearly prioritize friendly human interactions. Great first experience. I'll definitely go back. Panera, on the other hand, probably figures anyone who doesn't want to use a kiosk isn't technically savvy enough to submit an online review. Oops. read more