Worst Panera Bread anywhere! Dining room in total filthy disarray, dirty tables, floors,, no attention at all by staff. I waited 25 minutes for one bowl of soup, and no one cares. Literally 15 people working, laughing and cutting up about rumors, and who is getting a room with whom. Complete joke with no leadership to be found. I would not come back here if they gave me free lunch for a year. Be aware. read more

First thing, I almost never complain about anything. But what happened to me yesterday here made me angry. I Ordered a whole grilled turkey and avocado sandwich and asked for no bacon on it and was only charged $8... I was given the half and didn't realize it until I got to work. I opened the sandwich up and it wasn't even close to being in edible condition. The bread was soggy, drenched in mayo, the bread was actually falling off of the sandwich from how drenched it was. You could tell they just took the bacon off and threw the sandwich back together as opposed to "making it fresh" like they claim to do. I threw it out because of that. And I didn't even call to complain because I'll never return... It's just a waste of $8 that I'll never get back. I don't eat fast food, but go to Panera occasionally because they typically have quality food. But I will never return to this location. McDonalds would have given a better sandwich. read more

5 stars just for Cordell, he was pleasant and nice as he took our order. He alone, makes this location stand out. I wish all the locations had since great staff. read more

I don't frequent Panera bread as much as I would like. But I certainly found my favorite location! I wish it was my local location but I'll be sure to stop in every time I work down this way. (1x week) Hands down HERMAN is amazing. His smile is contagious & his upbeat mindset is a positive change to the typical not so pleasant customer service in the food industry. Another great quality in Herman is he spoke clear & concise over the speaker so I understood him & when I ordered something that couldn't be made the way I requested, he politely explained. He wasn't once annoyed with my order (or at least he didn't show it haha) Panera is fortunate to have a team member like Herman. Others need to be more like him read more

Panera Bread has changed the game with rapid pickup. I've always been a fan of the chain and their commitment to wholesome foods, but when they allowed me to order ahead, and pick up my lunch from a shelf, that was a total game changer!! It saves time, it's always ready, and you don't have to rush back to work or wherever you are headed!! read more

Just did the order on line thing last night and had it delivered(ONLY $3 FOR DELIVERY ). Woman on phone was pleasant. Our food was delicious.... I HIGHLY recommend the cream of broccoli soup. YUMMY!!!!!!! Food arrived hot, fresh and faster than expected. I'm sold! They have my return business. Btw.. Only gave four stars because they forgot one of our bread bowls. Mistakes happen... No biggie, we'll be ordering again... And again. read more

What is wrong with your Saturday morning Staff, One employee does not want to damage her nails as she works, one is on the phone texting with his forearms where the food goes one is standing there super lazy, very slow. Never visiting this location again! read more

- Pleasant drive through experience - Extremely busy location, sometimes hard to find a seat if you are dining in - Efficient online ordering system & pickup station - I frequently order carry out from this location for lunch meetings and my orders have always been accurate and ready when I have arrived - Order comes out quickly when you are dining in - Never order the chicken tortellini alfreado or gilled cheese. Was underwhelming read more

This Panera is an absolute joke. The amount of times orders have been messed up, deliveries delivered an hour late, and rude employees makes me lose track of how many times it's happened and questions why I have gone back and given them new opportunities. Drive to another Panera so you're not disappointed. If I could give a zero rating read more

Horrible customer service. No matter what time you come here employees are always rude.

This Panera is terrible. They always mess up my order or give me something other then what I ordered. Today I was given a tuna sandwich which I did not order... make sure to check your order before you leave! It's the only Panera near my work, but I will avoid it from now on. read more

One of the better Paneras I've eaten at for sure. Whenever I get my lunch delivered from here to work or go into the drive-thru, they always get it right. Always. Some of the Paneras closer to my area alwaaaays seem to mess SOMETHING up, Whether it be forgetting my silverware (yes, that's actually happened), not giving me the time of day or the fact that I explicitly ask for something NOT to be on a food item I ordered because of allergies and it is indeed on there anyways, other locations seem to fall flat in terms of these specific things. This Panera keeps it pretty on point. The only reason I'm giving 4 stars is because whenever I go through the drive-thru, it takes quite a long time. But other than that, it's a good location! read more

Overpacked Panera! So busy around lunchtime and couldn't even find a parking spot. Had to park near La fitness. I went to the kiosk, as you have a better opportunity of making a salad with what you actually want (opposed to pre-prepared). I was able to order the salad I wanted (Greek with tuna). The tuna was so heavy in mayo, it was almost barely ingestible. I ate a scoop though, as I was starving... I instantly felt my stomach rumbling and was sick for about an hour+ after. I would recommend going to one of the other lunch spots nearby. Not a good experience... read more

Great place to work, chill, hangout and of course eat! I come here sometimes 3times a week. Tonight was the second time they ran out of bread. Disappointing, however, it did make me venture out and I found a new bread that I really really like! The manager also gave me a 20% discount because I expressed (very kindly) how this happened a few times. He very professionally explained to me why. That deserves five stars, but because it keeps happening I have to give them 3. read more

Every time I come to this location, they are always out of something: a certain bread, a desert that's listed, an ingredient for a meal...They need to be more consistent. Also...Not sure why I can't pick up my online order in the drive thru. This is very inconvenient. read more

Staff was friendly but I ordered a carry out meal and this is what they gave me. Half the sandwich didn't have anything and the other half was still very sad. When I tried to call, the call was disconnected repeatedly. Apparently they don't want to address issues. read more

Nice relaxing environment to get work done! I love the fast lanes makes ordering a breeze. The workers clearly don't want to be here which is a shame bc it shows in the way they present themselves. Overall a decent Panera read more

This Panera was terrible. I went there and order my food and it took about 20 minutes, the pagers didn't work so I had no idea when my food was ready. The eating environment is disgusting, there was all sorts of trash on the ground and the tables clearly weren't wiped down after the last few people ate. Then the worst of it was when they allowed homeless beggars to come in and harass you while you're dinning. Three different homeless people relentlessly asked me for money. I give this Panera 1 star for all of these reasons. read more

I have been to this Panera several times. They have the most rudest staff in their drive thru. I went their this morning and Valerie was the staff in drive thru. She was rude and border line mean. She got upset because she could not hear my telephone number, I asked for extra ice, did not get, never said hello or thank you. Acted like I was a bother to her and she hated her job. I try not to go to this one because they hire the worst. Very disappointed because I generally like Panera. This poor customer service over and over and I will just stop going. read more

This place has horrible delivery service. We had our meeting catered and they delivered our food late and with poor quality. The avocado on my sandwich was BLACK, and I was appalled that someone would think that was acceptable to send to a customer. 2 stars because my soup was fine. read more

Panera Bread - Salad Near Me - Southfield, Michigan

This Panera was unhelpful about dressing and got multiple things wrong in my order that id have driven off without if I hadn't checked. What reallly bothered me though was I looked inside and *all* the inside employees had their masks below their nose or on their chin. All of them close together (hard to avoid that part) So It's a covid breeeding ground in there. the woman at the drive through window had her mask on properly but she was the only one read more

Horrible service. I cannot count how many times Panera has forgotten to bring something or misplaced it. Not to mention every time they run out of something they don't put it in the website so when they deliver it they just deliver a bag of money and return it to you. At least they could upgrade the website so that we can choose something else instead of getting nothing. Don't recommend it! read more

Very large new place. The set up is kind or disconnected. Many entrances. Great place to sit and chill with a laptop Menu is a little confusing regarding the half sandwich and cup of soup. The manager made it right and offered me a refund. Sandwich was great, new steak, and soup was good, wonton. All breads are so good. Sweets are yummy. 5 registers but only one cashier, who was doing a lot. read more

I was in a hurry to get to a meeting so I ordered a breakfast sandwich and coffee on my mobile app. When I got there the Sandwich was ready but both the light roast and dark roast were empty. I asked the girl behind the counter (who was standing playing with her cell phone) if there was any more coffee. She went back into the kitchen for a couple minutes, came back and asked if I could wait 5 minutes. I said "no I can't", threw my cup in the trash and walked out. The time on the dark roast was an hour and 15 minutes earlier. read more

I've eaten lunch here twice in the last month and will be back; the 3 stars don't mean unacceptable as much as "it could be better." The "You Pick 2" is a nice option for a soup & 1/2 sandwich with either a slice of baguette or a bag of chips. They do a good job with the food, which tastes great. The wait staff at this location are friendly and it draws an interesting crowd of different types. Both times my soup has been warm instead of hot, though, and a place highlighting soup should have this detail down. As well, the dining area had crumpled napkins on the floor and some tables unwiped, with no one taking care of this from the time I arrived to the time I left. read more

I buy here often for lunch but today I received plastic in my Mac an cheese, It was really good besides almost fully eating two quarter piece of plastic. I would recommend checking before putting it in your mouth read more

The Panera Bread brand is great. I love eating clean especially when the food is delicious. Customer service training needs improving. This location, however, is professional until about 9 pm. Usually, I am in at least that time. The crew comes alive when it's clean up/closing time. You hear all kinds of conversation and language. I am certainly not a prude, have a couple of fave choice words myself, but this is a business. I mentioned to the manager before, I could be Ms. Panera Bread. It's just not a good look. Wait to let your hair done after all customers have left. For me, good customer service creates a returning customer. read more

It's Panera Bread, so the quality of the food is there, but this location takes forever to complete a drive-thru order. I get that this is a busy restaurant because of the area, but 20 minutes in the drive-thru seems way too long. However, I will say that they have made things right when I complained about the food the two times that I complained. One time the salad I ordered had some grimy lettuce that had clearly seen its day and they sent me a $20 e-gift card, which was awesome. Other than that, the food is consistently good, but I avoid this place because it takes 20 minutes to arrive due to the crazy traffic in this area and 20 minutes to get my food and I would rather bring lunch to work and eat at my desk than spend 40 minutes in my car during my lunch break. read more

2-8-18 Turkey sandwich and Caesar salad was good. I wanted soup but they said not served until 10:30am. It was 10:20. Cold outside had my mind set on soup. The sandwiches come with kettle chips, be careful they almost forgot mine. Also may need to ask for extra salad dressing. I received half container of dressing do the salad was dry. read more

I come here quite a bit on my way to work , it's so convenient because it's on the way but it's definitely not because of the super service. The customer service sucks!!! The two times that I've gone inside it was dirty and once they had ran out of cream cheese. Really???!!! Who does that??!!! As big as Panera Bread is as a company, im sure they can afford to stay stocked w cream cheese. Sounds like poor management. Also the drive thru cashiers always sound lazy like they just rolled out of bed. Then when you get to the window they're not even sure they have the right order. Very unorganized. I probably won't stop coming because it's so convenient but they really need to get it together. I don't have a problem at any other Panera that I go to, only this one. read more

Nice size Panera with a good atmosphere. Management very helpful after I told them some of my items were forgotten. Would definitely return!

Worst experience ever!! Ordered my food at the kiosk Waited at my table for about 20 minutes until some of my food arrived. Waited another 10 minuets for the rest that never came! Went to the front and asked for my food I got handed the rest of my food very rudely! I would not want this service again!! I should've spoke up and asked for a refund. read more

I got a half salad and a bowl of soup. It came with a French baguette. The soup looks fine but the salad is an insufficient amount for the lightest eater. It came in a box that was half full and will take me about three minutes to consume from start to finish. The baguette is not a baguette, it is a piece of a baguette. Not a cut piece but a ripped off piece about 2" in length. My meal (including a fountain beverage) was $13 and change. Total rip-off. Never again! read more

This is the worst Panera to ever exist. The service is painstakingly slow. Today I ordered a cup of broccoli cheddar soup through the drive-thru. After sitting in the lane for 12 minutes, I finally arrived at the window to be told they were out of broccoli cheddar soup. Running out of the soup is whatever, but the lack of speed and knowledge this location has is ridiculous. read more

Stopped in today to get a quick lunch on the way to work. I dont normally frequent this Panera as its 30 minutes from work. My whole order was wrong none of the right toppings on my sandwich and dry mac n cheese. I had a bad experience at Panera before and I called and they replaced the order,BUT NO NOT THIS LOCATION. This Paneras manager Ricky asked me to bring the food back after me already explaining I work 30 minutes away. I decided to call corporate and they would only replace one entree but I ordered two and explained that. Bad day for Panera never again for me hope it was worth it. read more

I only go to this location because of how close it is to me. The food quality is the same as other Paneras, the portion sizes are much smaller than other Paneras, and (the real reason I dislike this location) is because of the poor customer service. I eat Panera for dinner some nights and there is a woman (40s/50s) with glasses that is always nice and polite and efficient. For the rest of the staff I continuously come in contact with, (teenagers or early 20 year olds) they talk to others as they take my order, which as a result mess up my order, do not pay attention to what I am asking for, and sometimes the wait is long despite the lobby and drive-thru having little to no customers. Long story short, hire people who want to learn quality customer service. I'll stick to Zoup. read more

The size of the sandwiches has been shrinking over time. I think it reached a point for me to post a low rating. Taste of the food is still good. Just not a good value anymore. See picture read more

Panera Bread - Small size of sandwich - Salad Near Me - Southfield, Michigan

This is a little embarrassing to admit, but I went here with a friend he ordered the veggie sandwich which he said was terrific so he gave me half to try and I ordered the smoked turkey panini which was sooooo good, but I thought what if I put these two sandwiches together. Turkey veggie panini OMG, best thing ever. My only complaint is the price, both sandwiches and one water was sixteen bucks. read more

Things have not gotten better over time here. I recently came in for soup, beverages and a dessert. I ordered from the automated self-serve (put your cc in-order on the screen) because I figured that would be simpler. They were already out of most Dessert items. So...I take the pager, dispense my cold drink, and sit and wait....and wait. After I nagged them, I got my soup. Then, no tea and no Dessert. When I complained, Ricky said they were out of the Danish. But, why was I able to order it if they were out of it?? He said they had a problem with the Bakery delivery. I got the yogurt parfait as a substitute, and then had to come back to beg for a spoon to eat it with. I'm not coming back for several months, to see if they've gotten their act together. read more

When in the road during the Black Friday chase stop by Panera bread! This location offers super nice service, wifi In a very cozy ambiance. Same menu same product as in any other Panera but served with a pleasant smile! read more