Terrible service. Took forever to get a simple sandwich and salad. Floor was so sticky that my shoes are sticking to everything. Food was okay. read more

food was good but damn I just wanted my cookie. Whoever baked it please make sure you watch the ovens next time! Love you guys still read more

Panera Bread - Burnt Candy Cookie. - Salad Near Me - Southington, Connecticut

LITERALLY WORST STORE EVER. Mess up my order every single time I go... and the manager there is mean. Hung up on me when I was just asking for a refund for the food I did NOT receive. 0/10. read more

This particular Panera is so poorly run. I've gone twice in last month. First of all the drive thru takes an insane amount of time. I was in line behind a car (at the window) for 13 mins. I started timing it. The bag handed to person in front of me was small. Two open spaces in wait area with a huge line behind me and they don't send the car in front of me to wait area. Then last time they were out of all soups and most pastries at 1:30pm. I wasn't told about pastry I wanted till I was at window which really annoyed me! Considering it's a lunch time business that's not great. Also seems like quality has gone down. I would say try the Bristol location. For the wait and them constantly being out of everything it's nowhere worth the wait and service. Terribly run location that drastically needs new management. read more

Fortunately, I don't understand most of the other reviews. This Panera seems fine to me - maybe it could use some extra sweeping, especially in the restrooms, but the food was good and employees enthusiastic. One wanted me to know he was right there by the baked goods when I was ready to order, and surely enough he bounded right to the register when I stepped forward. The sandwich was well filled, and the avocado was creamy and fresh. It was well balanced overall. There were a lot of people eating inside, but the space was sufficiently spread out and it didn't feel overwhelming. Those who wanted to eat in quiet had half the restaurant, and those dining as a large group had the other. Well designed! Just be careful of the drive thru - it limits the routes to get out, and some of the drivers are not watching who may be walking in front of them. read more

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The process continue to rise. The portions continue to shrink. And, God forbid I asked for ice and butter. How many butters? WHY do I need ice? I actually walked up to the register to return the entire order. While I was trying to figure out of I had received a Pick Two order because my salad was so small, I am requesting butter and ice. Are you serious? More importantly, why don't you have ice? Why must I ask for butter when I have paid for it in my order for the bagels and bread? Why can't the poor woman in front of me find her order? Why are you concerned about my request for ice and not her order? Truthfully, I have had so many order that were wrong, I should have known better than to have chosen Panera. Good God, I can only imagine when I do sit down to eat what will happen if my order is incorrect again. I, too must agree with another reviewer, my money would be better spent at a nice sit down restaurant with service. Even with a tip, I will be far ahead of my Panera meal. We see you Panera. We are not ignorant. Your prices are higher, portions smaller. I have not had a single order in over THREE YEARS that you were not missing ingredients. Panera makes you remove the item from your order, as if it is your choice. They do not offer a replacement. They simply make you go into the order and customize the removal of their missing ingredients. As a restaurant manager, I rarely ran out of ingredients. Panera, in the other hand wins the prize. THREE YEARS of orders, ALL come up with missing ingredients. Yes, this is a bit much. I am AAA-NOYED. I do not recall ever having a server demand the exact number of butters I want. Or, why I want ice. I'm 70 years old. What the heck do you care why I want ice? Fix the damn machine, put out an ice bucket, or, go get the freaking ice. Oh lest I forget. I received a small plastic cup with 2 inches of ice. I turned in my heel and walked away. While we are at it - DO NOT ASK FOR A TIP FROM ME AT YOUR KIOSK. WE ARE PANERA CUSTOMERS. WE KNOW IT IS A CRAP SHOOT. I WILL WAIT TO SEE HOW THIS ORDER ENDS UP BEFORE I TIP. TIPPING IS FOR THE SERVER. I DO NOT NORMALLY TIP THE KITCHEN CREW. PANERA HAS A KITCHEN CREW MAKING MY ORDER, DOES IT NOT? I AM A tipper. I hand out $20 bills throughout December to everyone I encounter in my coffee run at Cumberland Farms, Wawa, etc. Throughout the year, I do hand out give and ten dollar tips along the way. But, to ask for a tip ahead of time is not only rude, it is ignorant. Asking me to tip the kitchen crew? Why? Are you not paying them a fair wage? Crew makes my meal (as already shared, wrong 97 percent of the time), puts it up on the counter, a PANERA person grabbed my bag, opens it, peers in, then calls my name. PANERA says it checks orders for accuracy. If that is true, how is it 97 percent of my orders in the last three years were wrong?? PANERA needs to pay its employees a good wage. Employees want to do a good job. Customer is happy to pay said employee's good wage because he got what he ordered. The prices PANERA is charging is certainly enough to pay employees this good wage. Otherwise, please, just pack it in. I refuse to pay you to disrespect me. I refuse to pay you to have no respect for me. ​ read more

quick and friendly service! pretty quiet, we saw a lot of people studying. one thing that really threw me off was the water at the soda machine, it tasted like it was sparkling even though it wasn't... totally grossed me out read more

Panera Bread - Salad Near Me - Southington, Connecticut

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Terrible customer service, attitude from the manager, because she didn't want to credit me back the amount I spent on a salad we ordered that supposedly was supposed to have chicken, and when we got home it did not. I work in customer service, and I would not treat anyone like I was treated. read more

My wife gets bagels from here every week. They are big, soft on the inside, and crunchy on the outside. The different flavors that we've had are all good. My favorite is the cinnamon crunch. The blueberry, Asiago, and plain are all good. Plus on Tuesday they run a special for a baker's dozen. Can't beat it with a stick! read more

food is good IMO. That said: one wonders why when a salad ingredient is not available, not more of another ingredient not substituted; or a price reduction not enacted? read more

Don't Door Dash! Placed order via Door Dash for. Caesar salad with chicken. Got delivered a Caesar salad with no chicken even though receipt on bag clearly said chicken Caesar salad. Called the store and was told manager needed to call to resolve. It has been an hour and no call from manager, so that is a clear sign how they value their customers. Nothing against Door Dash. I only recommend not using Door Dash and going there yourself to pick up order so you can easily and quickly see when they mess up the order like they did mine today. read more

I do frequent this place now. I'm pretty sure their unlimited coffee club is the only thing keeping me alive at this point. But I've tried a lot of other menu options (mostly for breakfast). The food does depend greatly on who is making it, sadly. Some people will skimp on toppings while others will give you a good portion. Still, Im a loyal customer just for their coffee club alone. read more

I thought I'd update my review after two more visits. Service remains painfully slow and staff is overworked. Since they make you order and get your own food, you'd think they would have extra staff! I love Panera, but this particular restaurant needs a major overhaul, starting with management. read more

I ordered a balsamic and grains salad with lots of mods. They made it to my specs perfectly. My husband got the Greek salad. They were both fresh and delicious. We got dressing on the side which worked out cause it was pretty sweet, even tho it was balsamic (mine). The bread was also fresh- crunchy on the outside and soft on the inside! We were traveling thru but would eat there again if in the area! read more

The food is good. Staff is always friendly and the restaurant is kept clean. I always get the "You Pick Two" french onion soup and a signature take. read more

Went to the Southington, CT, drive thru and bought half BBQ chicken sandwich at $7.83 which was barely warm and was mushy. I gave the cashier a new $100.00 gift card which I verified before purchase. I looked at my receipt before I left the window and the charge was correct. However, when I got home and went to check the balance on the receipt to write the amount on it for easy reading, my receipt balance showed $7.17. The cashier STOLE $85.00 off this card. I also then noticed my PIN on the back was scratched off. Now I understand why she walked away from the window! Once my $15.00 is gone, I will never purchase from them again and will again. Panera needs to better screen their workers for hiring. read more

for the price this place was not at all worth if. they spend more on decorations than they do on their chefs and on meals. not worth the price at all. seemed like it was all frozen cooked meals. read more

This Panera bread is the cleanest I've ever seen. Thank you, Mark, for your professional service.

Went here with my husband this morning. I went to put the half and half into his coffee and it curdled!! I went up to the counter and told the girl who said ok I'll look at it. We were there about an hour and no one touched it, actually what looked like a supervisor straightened the containers. If that's expired what else is!!!! Disgusting and no sense of fixing it!!! read more

Bad Bad Bad Manager cut off service from server in the middle of an order, Panera needs help, this manager is clueless. Reprehensible

stopped here for lunch ordered tuna full sandwhich got sandwhich with a teaspoons worth of tuna on it buried under a pile of lettuce and two tomato slices , brought back to counter they said sorry will remake , afterf5 minutes got it back sat down again this time it still lacked tuna but now had more lettuce tomatoes and they added onions ??? they have no common sense , they are expensive to eat at to begin with but i'm not going to pay for lack of quality and sloppy service last visit here for sure , they should name this place the "wish sandwhich" place , you get two pieces of bread and wish you had something in the middle read more

Panera Bread - lack of main ingredient tuna fish soggy with mayon - Salad Near Me - Southington, Connecticut

Will not order from this location anymore. They never get my order right. The last straw was they left the turkey out of my turkey avacado blt sandwich. Needless to say my meal went into the trash. read more

Food is quite normal, coffee ok, but this place obviously needs a good cleaning everywhere

Maggot in soup didn't believe me when I said it was one. Did not get refund. Womp womp read more

Panera Bread - Maggot - Salad Near Me - Southington, Connecticut

I have never been as disappointed in a Panera bread more than this visit today. I used to always be satisfied every single time I visit a Panera. The bread bowls were so small like ... really really small. We barely had any soups in our bread bowls because it wasn't even emptied from the inside. I am not sure why this happened but I hope this is not a regular for this restaurant. The veggies in our salads looked like they were left out of the fridge at room temperature overnight. I really am not sure how this happened but I hope it get fixed! read more

Perfect lunch spot, especially on the go with mobile pick up. This place was great before the birth of mobile ordering and pick up, but now it's a 10/10! Order on the app, select the time you want your order ready, pay on app, and go pick it up from the mobile pick up area without waiting in line or even talking to anyone, just in and out- great for short lunch breaks. My favorite item on the menu is the Pick 2, I usually get the soup and salad, either French onion or broccoli cheddar and the spicy Thai chicken salad. The salad has a little kick, with roasted edamame and a yummy peanut sauce with some cilantro (my fav!). You can even add a treat for .99 cents which is so hard to deny. The candy cookie is the BEST! It's a gooey sugar cookie with tiny little m&m candies on top, I dream of this cookie! I just love everything from Panera Bread, you can choose many healthy options or even choose to not be so healthy that day but still feel like you are fresh good fast food. read more

We went through the drive in. Got a ice cold cup of coffee agsin. The first time this happened I thought nothing if it but this is like the third time felt I had to leave a review. read more

Stopped to pick up two sandwiches and waited 30 minutes from time on my receipt. People that were in line 5 minutes after me were getting their food and drive through seemed to move right along. After 25 minutes I went back to register to ask if my order was lost, make sure you get a receipt, they did not offer me one. I will NOT be stopping here again, no apology at anytime. Sandwiches were good but they didn't cut it in half which led to a sloppy mess eating it read more

I ordered a family feast for curbside pickup while we were staying at a nearby hotel. For some reason when you order the feast online, you can not customize any individual items. They give you a small number of characters at the end to add something but it's really not enough. After I ordered online, I called the store right away to mention my customizations. They were not crazy changes...no onions on the chicken frontega sandwich and substitute Mayo for the signature sauce on the bacon turkey bravo sandwich. I spoke to Jamie who said she would make the notes. After I picked up the order I brought it back to the hotel, Not only were the customizations ignored, they failed to put in any utensils, which I requested online. The sandwiches were put together very sloppy and the chicken frontega was so salty, it wasn't edible. I love the family feast deal, but not from this location. read more

If I could give this no stars I would because The chipotle chicken melt sandwich had RAW CHICKEN.....SO YOU'RE BASICALLY GETTING SERVED E.COLI ON A CHEAP PLASTIC "CHINA". The chicken also was severely under seasoned therefore it was BLAND. They call it "Chipotle" but where in the FUCK is the CHIPOTLE seasoning and heat. To make matters worse the cheese was not even melted; it seemed like it was just placed on the sandwich and forgotten to be melted. I highly recommend not eating at this establishment because they do not use fresh chicken and they use microwaves to heat the food up. You should be ASHAMED OF YOURSELFS FOR EVEN CALLING YOURSELVES A RESTAURANT. ALSO, IF THIS WAS A COPORATE run establishment you would be out of business within SECONDS. #GORDONRAMSAY #24HOURSFROMHELLANDBACK #DISGRACEtoYourName read more

Panera Bread - Raw chicken very undercooked I will not sit here and eat raw E. COLI - Salad Near Me - Southington, Connecticut

We stop here every time we drive north because the food is better than most fast food places; in past months we've been using the drive-through and our order is screwed up EVERY TIME. Two sandwiches, two beverages straight off the menu - it's not that complicated. This time we got the sandwiches but not the beverages and had to go inside to get them which completely defeated using the drive-through. Frustrating... read more

Love Panera. Which their hours were longer but they're still handsome one of my favorite places to grab a bite!

Food was great but the people behind the counter in the kitchen rude asf!!!!!! I walk up there to grab my food (which was just sitting there because they apparently don't announce shit) and I notice the food didn't come with any of the sides. Okay cool no problem so I go up there and ask politely and I guess I interrupted the work tea cus when I asked for the sides they both look at me like I'm stupid!!! Then one of them finally speaks and says "what do you want" so I have to repeat myself again and eventually I get them. Just overall rude. They're back there gossiping as I'm writing this loud asf no wonder they have a 2.5 rating read more

This location is nice, centrally located right on Queen St. and is the first ever Panera that I saw have a drive thru (I am unsure how quickly Panera items can be made at the drive thru) I went inside to eat. I posted some pictures that might help. Anyways, the middle aged woman that helped me was very pleasant, and was the 1st person in Panera history to offer me a salad (you pick two) soup/sal combo ) that was different from just a regular house salad. I opted to try the Greek salad and it was quite good. The inside was VERY clean, however I really really hate when you go to the ladies bathroom and their is a huge gap where the bathroom stall door closes, and where it is affixed to the hinge (see picture) Basically, anybody can more or less "see" you using the bathroom....gross. They did not have a disposal spot/garbage can for anything, I do not like to just use the "dryer" method and then touch the dirty door handle, so that was annoying. One positive is that I finally tried some lemons in my ice tea, and they were actually COLD. They were properly sitting on ice, which is also a rare find. I would try this place again. Yet again, what do you say about a Panera? loll read more

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Even with the coffee being free.. ..not hot in fact not even luke warm....have tried a few times and will never go again. Gross

Outstanding service and the food is delicious. So fresh and wonderful. Their egg sandwiches on brioche buns are so yummy. Best chocolate croissant I have ever had in CT. Their Asiago bagels are so soul satisfying with a shmear of butter. Their poppy seed and plain bagels are delicious with their walnut honey cream cheese or onion and chive cream cheese. We won't even mention that broccoli soup and their sandwiches. Love me some Panera! read more

There are few places where I think it's both simple and pretentious at the same time- but Panera Bread is one. If I'm paying 10 dollars for a panini it'd better be restaurant quality. Thing is, Panera is in that category that's not fast food, not quite sit down and dine in. So I've eaten there twice in the past month (and never before this). Both times I got soup and a sandwich. Both times I came away with the same impression. The sandwich is pretty good but not worth the price I pay, and the soup is mediocre and definitely not worth the price I pay. I've had their tuscan grilled chicken sandwich, and their caprese. Both had delicious herbs that really flavored the bread. But a half sandwich is about 6.50 there. And that won't fill you up. And it's still a sandwich! Nothing too fancy. The caprese, almost the same exprience and takeaway from it. The soups? The creamy tomato is inches from Campbell's. Unimpressive. Chicken noodle also does not strike me as made from fresh ingredients. So the net result is I spend about $12 on a lunch where I get an unsatisfying soup, an apple in one case (wow, the prep time), and chips in another (very bland, all I could taste was the sunflower oil used to make it)... and the sandwiches would be fine if they didn't cost so much when I know the ingredient cost for that sandwich doesn't top 2 bucks. Not impressed. read more

Been here 2 days in a row and they have not had broccoli cheddar soup both times. ITS WINTER WHY DO YOU NOT HAVE SOUP!!!!!!

The drivethru is convenient but takes forever. I think it's faster to go inside to be honest. If there's one or two cars ahead of you, you'll be waiting for at least 15 minutes. The food is okay. Nothing spectacular and it's kind of expensive for what it is. read more

So, I was really looking forward to their Asiago Breakfast Sandwich. I got in line before 10:30, this guy was taking forever to order. When it is finally my turn, I go to order my sandwich. Turns out their breakfast ends at 10:30. It was literally 10:33 by the time I got to the order window. I was in line before that. I asked if 3 mins really makes a difference, she said, "All the eggs are gone." What does that mean? You guys perfectly calculate how many eggs you will sell between open and 10:30? They must be geniuses. I know they have eggs, how hard is it to honor the fact that I was in line before 10:30 and crack an egg open. Thanks for nothing. Great customer service (that is sarcasm, just in case you don't know what that is) By the way, I WILL never come back to this location. read more