Found someone's nasty ass hair in my sandwich, instantly threw it away and wasn't even able to take a bite. Ps. When throwing away sandwich was COLD! read more

This is the last chance I gave this Panera location. Tonight upon arriving to pick up a online order the young male that was working about 7 PM today's date September 14. He's very cocky rude lazy unmotivated definitely not the typical friendly Panera employee. Rolling his eyes at customers, complaining that he is taking too many steps from the drive-through to the kitchen to the front so customers can hear. There's plenty of people that would appreciate a job at Panera. He's definitely not the person and management should seriously consider not keeping someone like that or retraining him. If management is wondering which employee I'm talking about it's the skinny male that wears glasses that worked September 14. read more

I should have looked at the reviews before i put in a big order here- for an important meeting. Ordered the day before to assure it would be ready on time. I had two orders, and one of them was placed hours prior the day of, the other one ordered the day before. I arrived 10 minutes early, in which i waited 20 minutes. Several orders placed after mine were called to the counter. When my name was called she said "you have two orders, here is one bag, here is the other" assuming she meant, there are my two orders. I got to my meeting and realized half of the food was missing, i would have checked if i already wasn't running late due to their running behind. When i called to address the situation, she said oh we made your other order about 15 minutes later- tried to blame it on me. No accountability or customer service. Said i could come pick it back up. then when i arrived back to pick up, there was no parking so i went through the drive through, and she couldn't find my name. Had to explain the situation, then i finally got my order. Things happen, but the fact that there was absolutely no accountability was really upsetting. read more

I use to eat at Panera Bread when I lived in Chicago. I've been in Surprise, AZ for 4 years and did not know one was near me. Saw ad on TV and it looked so good. Ordered the next day through GrubHub. Sandwiches were delicious and salad very fresh. Broccoli soup and baguette bread was a hit with my 2 grandsons visiting from Chicago, as well as the steak and cheese sandwich. I had the Chipotle chicken that was very good. I recommend the Broccoli Cheddar Soup, Caesar Salad, andChipotle Chicken Sandwich,. read more

So disappointed in my local Panera today. My 1/2 sandwich was a joke with only one piece of bacon and half a tomato, supposedly on a grilled cheese, but where was my cheese? It was all bread and no fillings I ordered. On top of this, the line was out the door as the self-ordering kiosks were taking orders but not accepting payments. Only one had an out of order sign. I understand the snow birds are flocking back, but this is no reason for the poor food quality and slow service. I definitely will not be ordering this sandwich again. The only thing consistent was the creamy tomato soup and baguette that comes with it. read more

Panera Bread - The tomato/bacon and cheese half sandwich with creamy tomato soup, and a green passion fruit tea. - Sandwiches Near Me - Surprise, Arizona

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Stupid me. Added a $2 tip to an order of chicken noodle soup, using the kiosk. This is how much was in the bowl when I received it. I asked if it was correct. Was told yes. $8 for this?? They should be ashamed. I work hard for my money and tried to be a nice guy by adding a tip. So much for that. Absolutely will never go back. This place needs to get its act together. By the way the soup looks nothing like the menu photo. What a ripoff. read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

Good food for the most part, but just a little bit pricey. Very skimpy meat wise on their steak sandwich; I began to wonder if they forgot the meat. Bowl of soup was more like a cup. Now...the reason for this post: do NOT order their Dozen Chocolate Chippers, because mini chippers is what you get for $22. Yep, $22 for 12 cookies the size of a "large" half dollar coin, not kidding. read more

We enjoy the Panera's menu with the soup, salad and sandwich options. We can each get the food we want at a reasonable price. If there is a problem with the order, it is corrected without a fuss. Are there issues? Yes , my salad was ordered without dressing but it was tossed in, remade salad. French onion served with croutons or cheese. Toppings were added upon request. This occurred, once each at the last two visits. In addition the coffee has been out or lukewarm. More attention to detail would be appreciated. read more

For perspective, we have enjoyed Panera Bread for years. That said, this particular Panera (Bell Rd. In Surprise, AZ) isn't indicative of the consistently excellent service we expect and normally enjoy from Panera Bread. We went to this Panera on Sunday night, March 17 at 7pm. The place wasn't remotely busy. I ordered broccoli cheddar soup--they were out. My husband ordered tomato soup in a bread bowl--no bread bowls. No bread bowls... isn't this Panera BREAD!? So, he order a grilled cheese. Grilled cheese... pretty hard to screw up, right? Wrong. Check out the photos. If this was a one-time, isolated instance I'd never give a negative review. Problem is, quality control at this Panera consistently bad. Likely a management problem. There are too many excellent restaurants in the area--we won't be back to this location. read more

Panera Bread - This is how Panera advertises it's grilled cheese. - Sandwiches Near Me - Surprise, Arizona

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Astronomically long wait times. I sat at the ordering menu for over 10 mins before they could take my order not including all the time after read more

You'll most likely find yourself in a nice geriatric crowd. Suspicious straws from chick-fil-a were offered. read more

Panera Bread - straws - Sandwiches Near Me - Surprise, Arizona

Visited this location on 3-29-23 at approximately noon. Location was not busy and went through the drive thru. Staff was very friendly and I ordered the Broccoli cheddar soup and the toasted pepperoni Baguette which cost over $10. This was undoubtedly the worst excuse of a sandwich I have ever ordered and whoever manages this location should be ashamed for serving this pathetic excuse for a sandwich. While expecting to receive something that resembled what is in their advertisements, I received what is shown in the attached photo. This was my first and last visit to Panera. read more

Panera Bread - Toasted pepperoni baguette sandwich - Sandwiches Near Me - Surprise, Arizona

My husband and I visited this location last night and was very dissatisfied with almost the whole order, except for the chocolate chip cookies. We ordered a bowl of corn chowder that really didn't taste like corn chowder. A Turkey bacon sandwich that had lots of lettuce with hardly any meat. Also, ordered a chicken/tomato/cheese flat bread that looked as if someone grabbed a spoon full of chicken and sparingly distributed just in the middle. We probably will not visit this local again. read more

Went in for lunch the other day and it was amazing as per usual. The restaurant was clean which is always good. Additionally, Mia is such an amazing employee! She gave me my food with a smile, provided exceptional customer service, and seemed like she loved her job. Every restaurant needs employees like her! read more

I ordered the bacon avocado melt and received a small piece of bread with one tiny slice of avocado and bacon crumbles for almost $7! I'd rather eat at Subway. read more

The last straw. They screwed up my last three orders. This time they forgot to put the onion soup in the take out bag. Had to return (5 miles roundtrip). No apology and no comp on a $66 order. Speed is not nearly as important as accuracy. Also. A single tablespoon of tuna salad does not a sandwich make. As I stated before, this place has gone steadily downhill. Guess I will try Kneaders read more

Haven't been in a long time. Now that I am here I am reminded as to why. Ordered from the kiosk. Did not ask me for a pager number but asked for a phone number to text me. Also asked for name because they would "call" it out. Waited forever and finally went up to see what was taking so long. Food sitting there getting cold. I asked the girl if they were going to let me know it was ready. She said well we page the pager. I tried to explain that i didn't have one. She had an attitude and walked away. Took my food to the table and realized that my French onion soup was missing the cheese and croutons. Went back up and they were like "oh did you want that too" well, yes, yes I did! Isn't that part of the soup??! 10 minutes after I got my food I finally got a text message saying my food was ready! Tables were dirty, had the staff in the back laughing it up. Observed one with food gloves on opening a cardboard box and getting chips out with her gloved hands just to probably go back and touch food. Gross! Will not be coming back to Panera, bring back Paradise! read more

Lunch today was awesome, as usual! A delicious You Pick 2 lunch consisting of a small Fuji Apple Chicken Salad, half of a Chicken Walnut sandwich and a lovely piece of bread. Topped off with the hibiscus tea with zero sugar and zero calories. Maybe the meal can't boast the same sugar/calorie stats but at least everything's clean and delicious! read more

Panera Bread - You Pick 2: small Fuji Apple Chicken Salad, half of a Chicken Walnut sandwich, bread and hibiscus tea - Sandwiches Near Me - Surprise, Arizona

Extremely disappointed with this Panera Bread location. On my first visit, I found a piece of plastic wrap in my soup. Tonight, their drive thru was not in use due to them being understaffed. When I went inside to order on the kiosk, I went to the counter and was told the kiosk orders take awhile to come through. I let the employee know that I just needed two soups, but he insisted I wait for the order to come in. I then waited 20 minutes for my soups, while watching a handful of other customers who ordered after me get their food first. I get it - systems are slow and restaurants are understaffed. But there was no sense of urgency here and horrible customer service. read more

Wow!! The customer service here was wonderful! I was having an awful day my dog died and I was really annoyed that they were taking so long with our order I just wanted to get out of there. But Courtney the manager made it such a wonderful experience!! Her customer service was exceptional. Panera bread is lucky to have such a sweet manager there who's always got a smile on her face even when there was a huge line and crazy customers. Thank you for everything Courtney!!! read more

Insane to pay Panera prices and get crap for food. I ordered a vegetarian sandwich, see the picture of what I received. Absolute garbage. This is the 3rd time. The night before I ordered a chicken salad sandwich and when I got home there was a tablespoon of chicken salad and I had to add my own meat to make it edible. This location has been going down the last year or two. When I order from the Goodyear location the food is perfect. I live 2 miles away from the Surprise and I'll never order from this location again. I'll drive 10 miles to the Goodyear location. read more

Panera Bread - Pitiful poorly made Vegetarian Sandwich 9/17/2020 - Sandwiches Near Me - Surprise, Arizona

At what point is mocking the customer with a condescending tone beyond unacceptable? At what point do we become the reason you have the job? Customer Service by McKenzie who claims to be the Manager of Drive Thru & Restaurant is appalling, her disrespectful attitude and tone was more than one should be forced to handle; especially when paying close to $50 for lunch through the DRIVE-THRU.... We will not be returning this location and we will be writing as far up the corporate ladder as we can to ensure that no other customer endures the abuse we did. read more

Horrible! I came here at least five times and EVERYTIME they managed to ruin my order! I really wanted a soup bread bowl today, that's it! Not too hard! Nope! First off they didn't give me what I asked for, they even gave me a fork instead of spoon!!! They also didn't tighten the lid so when I got home half the soup soaked up the bread inside and broke the bottom of the bag for being wet! So disappointing! They don't even give receipts! Probably becuz they know they suck! Do better Panera! Soup isn't that hard of a item to serve! I had to just throw it away, what a waste of money! Never again! read more

I'm not normally one to write reviews, but when someone goes above and beyond to rectify a situation, I feel like they deserve some recognition. My mom and I had been at my grandma's apartment all day, getting it packed up to move her. We placed a to-go order from Panera for lunch and when I got back with the food, I realized that the dressing for my salad was missing and there was not a fork in the bag. Typically, the fork wouldn't have been a big deal, but since all of the utensils have already been moved, I really did need one. I called Panera and explained the situation to Melissa, the manager. She apologized profusely and told me that I could swing through the drive-thru to pick up my missing items. In addition to my salad dressing and fork, Melissa threw in all of these bakery items (YUM!) and wrote a sweet note on the bag. Now, THAT is what I call top-notch customer service. read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

I ordered 2 sandwiches for delivery. Only 1 of the two sandwiches were delivered. I called and spoke with one of the manager's, Frank or Frankie. They were very polite and had my other sandwich redelivered immediately (plus they added in an extra soup!) read more

I want to be completely candid here as I've been coming since 2012 when I moved to the area. It was Paradise Bakery then. For me... there was no better place to eat as I usually get sick anywhere else. (Too much grease -and I get sick when nobody else does from who knows what ) I've long been known to call this place "my kitchen"... since I don't cook. Coming many times a week. However... since the switch to Panera, something gradually horrible has occurred. The menu and even the price may be the same... there are nice drive up windows and delivery... nifty machines to make ordering more convenient... new decor... BUT.. all of this matters not when the food content has been reduced in quantity to the point where no one uses these services to buy the product because it is no longer cost effective to eat here. The staff are nice but it is a "challenge" for them to get 1 simple addition to the order correct so ordering delivery or take out is out of the question since I have never gotten one order correct. That would be a no brainer. Again...they are quick and nice about correcting everything when you are there...but you have just wasted your monetary investment for delivery and take out when consumer confidence in getting the order right is eliminated in the restaurant itself. I now use Applebee's accross the street. Which is hard -since I can only eat 1 dinner on the menu with a lot of instructions to the waitress as to preparation. I am, however, not hungry when I leave, and I can go as often as I like. It's just a little boring. I used to answer the emails regarding reviewing the restaurant I go to in the early days after the change but I stopped - no one was listening since it just kept getting worse and actually they've removed some things that were my favorites from the menu... which is irrelevant to this review ...just thought I'd mention it. I am not the only person to feel this way as I know many like myself who used to come here. As a matter of fact-that's how I started coming when I moved here- they told me ...so... maybe one day... I will be able to go back. That would be nice. read more

I don't usually eat Panera but I decided to give it a try via Uber Eats. First thing out of the bag is a rotten apple. Come on!! Give me a break! read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

Today wa my first time doing curbside pickup at Panera. The curbside pickup sign was by the drive-thru, so I entered the drive-thru and waited in line, just to be told to pull up front and my order would be brought right out. Fourteen minutes later, my food was delivered. I ordered an extra baguette that cost 75 cents. This is my 75 cent baguette. Really?!? read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

Be careful ordering from this location. I ordered through Uber eats and it took over an hour to get it and they just threw the bread in the bag. No container or anything. This is horrible especially because of everything going on with COVID-19. The Mac and cheese also wasn't that great. read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

I love Panera...however this was not the greatest experience. One the bread is incorrect...tasted nasty but whatever...however then I found this thing crawling all over it...I've never been so disgusted in my life. read more

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This has to be the worst Panera Bread in the valley. I hate that it switched from Paradise Bakery! Time after time they never fail in getting the order WRONG! And nothing is ever done to compensate it, not even an offer to remake it until told to. What is the point of curbside service when it's never brought out to you and you call and there is no answer. Walked in and just the order sitting on the counter. Not an employee in site. When asked to speak to a manger was told no one was on site. When phone calls were made the phone rings to a busy signal. Will no longer receive my business. read more

Always great service when I go to a Panera. I really love this one though because it's always very clean and fast. Today we tried the order from your table on the app and it was awesome. It was just as fast and I think I'll do it every time. Ordering from the app also allows you to see if there are any new coupons that can be used. Today I got a free pastry since my birthday was s few weeks ago. They have the best turkey chili and all the bread is phenomenal and made fresh. I also ordered a loaf of wheat bread to take home which they cut for me. read more

Panera Bread - Half turkey blt - Sandwiches Near Me - Surprise, Arizona

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I usually like Panera. They were out of chicken walnut & white bread. They also didn't give us the French baguettes, but it's on my receipt. My Greek salad didn't come with salad dressing. I won't go through the drive through next time. read more

Panera Bread - Receipt - Sandwiches Near Me - Surprise, Arizona

I love that their full menu is always available! Their chocolate filled cressants are the best with chocolate inside and on top. I love when you put them in a box vs a bag so the chocolate doesn't come off. Today I also enjoyed their BBQ chicken Mac and Cheese. It looks like they increased the size on the large which was nice. Very quick at getting the food out read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

Tonight I ordered food for dinner. I was extremely disappointed. My grilled cheese sandwich was not grilled and all . The French onion soup had no cheese? read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

This place was terrible the silverware was dirty. And when I Asked for new they pulled it out of box that was just received in the mail. She wiped it off with her hands and said this should be good. The soup was cold along with all the food delivered. Would not recommend this place to anyone!!!! read more

We love Panera Bread because it's mouth watering my goodness the soups and the salads don't even tell me about all the bowls of delicious meal... Please guys come to Panera Bread all of you do not miss you . Plus whenever you eat with Us you save lives.. we have music and enough space to accommodate everyone. And the Service is Perfection because we smile while surging you our delicious meals. Remember our foods are for all the ages from babies to our Elderly read more

Update!!!!!!!!!!!!!!! Went back after a year to see if anything changed. Still terrible. Sheesh. The tomato soup was barely warm. We asked for butter when the food was delivered. Server says ok. Never saw her again. Even the Sierra Mist was horrid. No one was in the place at dinner time. I cannot believe this place will survive. Where is management? Seriously Panera. Train and staff properly. We went here today at 4:50 pm which should be dinner time. No one at the counter to take our order. We waited and waited. One guy with a Panera shirt on was eating at a table. He ignored us. Various employees walked by. Not one person stopped or said they would get someone. We left to go somewhere else. read more

First time in and was impressed with the cleanliness and help we received. Dawn in particular was above and beyond with her kindness and help. Very impressed with how she made us feel and the quality of the food that we ate. Will come again! read more

Food is pretty good, but I have never once been there without them screwing up my order in some way.. it never fails, always check your bag before you go something is always missing or not there!!!! If they could get the orders done right I would go more but it's always something every single time!!!!!! Grrrrrr!! So frustrating!!!!! read more