Back down to one-star. The terrible reviews say it all. This place should be packed on a Saturday night and it is virtually empty. Even when the barely-working employees outnumber the customers they are slow and rude. This is going the way of Boston Market on Okee and Military (now closed). Just end it. If someone who knows anything takes over this place will really do well. Appearance wize it is getting really run down. The front door needed to be repaired a year ago. read more

so disappointed in Panera these days! Ham sandwich had one layer of paper thin sliced ham! don't even think I could taste it! Mostly bread!! read more

Super pricey and for what!? This is how my food arrived. You eat with your eyes first... missing ingredients. They should be ashamed at the prices for this... read more

Panera Bread - The Baja Bowl with Chicken... my ass... - Sandwiches Near Me - West Palm Beach, Florida

I've been eating at this Panera for years and have had a great experience almost every time, the food is great and the employees are friendly. The vibes are also good for doing some work or studying, and it's good for free refills on coffee or drinks. Not sure what's up with the negative reviews but this place is great! read more

Waited at the counter to order, girl walk by three times without addressing me. Finally I noticed a computer to order from. I ordered a soufflé. Paid for it. Immediately got a text to pick up order. I go to pick up again as she continued to walk back and forth behind the counter, again without addressing me. Finally I got her attention and said I'm here to pick up my order. She say's sorry where out of that. It's 10am. Another 15 minutes to get a 7.00 refund. read more

Had lunch there today, barely. This place was a wreck! I entered and went straight for the kiosk expecting it to be a normal, pleasant Panera Bread experience. Only after placing my order and looking about did I recognize the chaos. A sign showing the main register was not working. Employees struggling to respond to customers at the front area. Many many unbussed tables throughout the dining room, dirty dishes piled high at the trash areas. A long wait for the food while watching and hearing threats and arguments between management and staff in the food prep area. Will definitely avoid this location from now on read more

I can't say this enough. The service is lousy and the attitude from staff is horrible. I go in today for a cup of coffee. Not only did I have to wait, but the coffee was cold. When I told her, she told me that I had to wait. I told her that I waited enough for one single item. Stop using labor shortages as an excuse for horrible service. read more

Simple morning breakfast was fantastic and easy today. Since I had a free birthday treat, I wanted to get a bagel breakfast from Panera. This location had a beautiful courtyard and fountain outside with a Coldstone next door. Ordering was easy at 7am. There use to be an Asiago breakfast bagel, my fav. Since it's been taken off the menu, I put the order together myself.... bacon, egg and cheese. My egg was over easy.... sooo yummie! The egg was perfectly cooked. For my free treat, I chose the Cranberry Orange muffin. It was slightly sweet with a tangy orange flavor. It was much better than the usual pecan roll I usually get. Will definitely come back! read more

No lids for drinks. Sandwich very badly made. I have had the same chicken sandwich at other Paneras and this was bad. Very watery sauce dripping all over. No taste and served badly by someone with a do not care attitude read more

Had a horrible experience here. Manager Nikea was so disrespectful and rude. Staff was lost and frantic. Was ignored at cash register for 10 min, making eye contact with almost every employee before finally being acknowledged. 30 min past my curbside order pickup time. Manager told me I'd get my food "if someone can find it" no apology. Asked his name and he gave me so much attitude. Even sarcastically spelled it for me. Talked to corporate who apologized. But really no excuse for such awful customer service. Food was cold by the time they finally "found" it. Will drive the extra 15 minutes to another location before I'd go across the street to this location ever again. read more

Food is fine but ordering online is a joke. They offer $5.00 off if u order online, then make it impossible to do so! I have two masters degrees so I'm not stupid but their website is a big ti waste of time?!?@OX?!? read more

This Panera bread is very convenient when I need a quick meal while my dog is at the groomers a few doors down. They're located in a shopping center so there's plenty of other stores to go to and this is a great place to go when you're hungry. The food is just as great as the other locations and just as clean. The soufflés are amazing try one ! read more

Panera Bread - Ham and Swiss soufflé - Sandwiches Near Me - West Palm Beach, Florida

Mobile orders are rarely ready on time. And when they are, the food is bagged behind the counter instead of sitting on the 'rapid' pickup shelf. read more

Should have a zero star available!! Every time I go into order, they never have anything in stock. Then I'll order the stuff they do have in stock and all they do is give me other stuff I didn't even order. Then everytime I ask them why they gave me this stuff I didn't even order they say it's because they are out of the stuff I did order so now they are just giving me scraps?? Never will I go to this Panera bread again!! And horrible customer service!! Also never a clean table they should be shut down!!! read more

I work in the area and at times this Panera wasn't staying up to the challenge but they really have turned it around lately. Kira specifically handles her job difficulties with grace and speed. Thank you Kira, and what I would have to assume is new management and teams! read more

What happened to Panera Bread?! They are short staffed and out of everything to make their sandwiches. They were so good! read more

I stopped at this Panera Bread around 2:00 in the afternoon on Wednesday, August 11th, and I was ravenously hungry. It seemed as though EVERYTHING I wanted to order was sold out. My finial choice (after nothing else I wanted was available) was the Mediterranean veggie sandwich -- but they were out of hummus which, of course, is a fundamental part of that sandwich. I did wind up purchasing the Mediterranean veggie sandwich and I went next door to a Publix grocery store in order to purchase my own hummus. I am glad this particular branch was not my first experience with the Panera Bread restaurant chain because it was the absolute WORSE experience with Panera Bread I've ever had. Do yourself a favor and go to a different branch. read more

I've been to this location multiple times since the one in City Place closed down (gone, but not forgotten), and I've mostly had slightly negative experiences, with yesterday being the absolute worst I've ever had. In prior experiences, I've either had my order prepared incorrectly, either just a bit or entirely wrong (I'll accept some blame for making it "complicated" but this is multiple mistakes), my special requests are regularly ignored (I just wanted it put under the panini press), and I've been given someone's wrong order (in that instance, I'd already opened and examined the food, took it back, and saw them give it to the right customer; horrible thing to do during COVID!). As for yesterday, I was flummoxed at how awful the experience was. I ordered my food via the app at 12:10 PM, just before I walked in so as not to waste time customizing the sandwich. I waited a half-hour for my food in a moderately busy cafe with no movement on the order. I asked a worker about my order and I was told it'd be another 15 minute wait. I was annoyed but just asked for my drink. I waited fifteen minutes before the order started being prepared, thankfully, but I was still going to wait another thirty minutes for the food, which was literally just a Turkey/Bacon/Mayo/Mozz sandwich and a soup. However, other customers were worse off than me. I bore witness to a young woman storming in and demanding to speak to the manager. Why? Because she was waiting AN HOUR FOR MACARONI AND CHEESE. Literally just macaroni and cheese! After she had spoken to the manager, she still had to wait another ten minutes for them to even start preparing it. There's no reason that I could see for such a horrid delay! Their staff seemed to be the same size as usual, and the customers died down during my 75 minute wait (only got my food around 1:25 PM, no napkins either!), so I can't reasonably see why customers were being told a 30-45 minute wait. That was an absolute insult and it's the final nail in the coffin for my buying of this overpriced hospital food. I've already filed a complaint with corporate because Jesus Christ, 75 minutes for a sandwich and tomato soup? AN HOUR FOR MAC AND CHEESE? What type of delay were they experiencing?? Oh, and PS: my food was still cold. What a genuine insult that all was. PPS: when I had left after my experience, I noticed that same young woman making her way back to the Panera, bag in hand. I can only hope things went well. read more

Panera Bread - Texts showing order confirmation + order being ready, I spent a total of 75 minutes waiting for the food. - Sandwiches Near Me - West Palm Beach, Florida

One star is only for location. I mean I cannot stress how many times I tried to give this place a chance! Omg so disgusting! From the black spotted avocado, watery soup, oily old tasting vegetable soup, old cheese that wouldn't melt and rubbery chicken chunks on my sandwich.. yuck! I have spent well over $209 here I will be complaining this time. All the bad reviews are from customers who actually LOVE PANERA but dislike this location and YES THE CUSTOMER SERVICE IS TERRIBLE! read more

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5 stars for consistently being the seemingly slowest and most poorly organized Panera I have ever experienced.

Very poor location. They get online orders wrong all the time, don't check them, staff is not very good. Ordered coffee, they gave me hot chocolate. Not to mention that panera in general has gone downhill. Quality and menu choices went down, prices up. Used to serve half a sandwich, now it's a quarter sandwich cut in a triangle. Rotten tomatoes and wilted lettuce in salads. Lack of dressing. Will not go to Panera again, especially not this location. read more

I had a meal delivered and everything was great but they should pay close attention to orders that ask for removal of ingredients or substitutions that customers request. What if customers have allergies and they ignore it. read more

One star for being the (on the surface) fanciest looking Panera I've ever been to. Walked in and usually you know what to expect, but this looked really different. I liked that they had a little nook area for seating, just seemed like a really cool layout. And the positives stop there. I'm not sure if anyone is assigned to clean this place at all, there were crumbs everywhere, some random dirty napkins on tables, I felt like I had to do my own cleaning to make sure I didn't get cooties. I ended up sitting for a bit to do some school work, I ordered something when I arrived and then as I left a few hours later. For some reason, none of my purchases counted toward my reward count, maybe not an issue with the location but also seemed to be a suspicious side effect. I waited for something like 15 minutes for a muffin I was getting to go, finally someone saw me standing near the rapid pickup area and then went in search of my muffin. What's the point of placing the order in advance if three staff members are going to stand around, ignoring orders until someone else proactively finds out what you're waiting for? Again, in a pinch I'd go back but I'll bring my own wipes for the table, thank you very much. read more

I order i20 bagels to take to a client...tell my why most of my bagels are cinnamon and cinnamon's all over the other bagels. As she puts the cinnamon bagels in with the regular bagels. Then as she's making these bagels, she keeps serving other people and looking at me as she's doing part of my order, and taking care of other orders, all by herself poorly managed. read more

Took 25 minutes to make a sandwich that made with the wrong bread with no warning that I was going to receive a modified order. The manager acknowledged the wait was horrible (there was 8 people working behind the counter and they weren't that busy). Not sure I can come back here again. read more

Curbside unreliable. I've tried twice during moderate to slow times and have either had to call to get their attention or go in after telling them I'm outside and being ignored. Just be ready to have to go in if you're able. read more

I would like the people who works at the Panera to tie up their hair, or use a cap ,at least..I didn't like seeing today a Latin girl with long dark hair working with her hair down over her face, for cleanliness, they should tie their hair. read more

If I could give this no stars, I definitely would not. This is the worst Panera bread ever. I use the restroom. The plastic toilet paper holder is laying in the floor. The toilet paper is laying on another part of the floor. There is something floating in the sink I go out and stand in line at the cash register. your employees are goofing around and on their telephones while I stand there to be waited on I ended up walking out as they started laughing and said have a good day nasty nasty nasty. I will never ever go back in there. this is the one on Village Boulevard in West Palm Beach. read more

Management exceptionally rude. I was traveling through the area. I am a regular at Panera in my own town. The young girl taking my order made several mistakes (charged me almost $3 for my ice water, charged me $.99 for discounted pastry that I did not qualify for, did not ask about my side choice, and I had to repeat my order no less than 3 times). She was clearly new, so I had no issue with her, but when I asked for my money back on the water, the Asst. Manager (called herself "acting manager") came over. She had the worst possible attitude. She refunded my $3 water, said the girl made a mistake (definitely did not apologize) and then refused to give me my pastry. She said I did not qualify for it, without paying for a drink. I said I was charged, she said I was not. I said you are still holding the receipt... look at it. She practically threw the pastry at me rather than refund me. Another girl came over and said "do you still want your food?" I said "of course I do. I just don't want to be charged incorrectly, but I have paid for my meal". The "acting manager" then snapped "she was not talking to you!" Then she screamed "have a great day ma'am!!" as I walked away. The entire thing was quite juvenile and unprofessional. Then to top it off, i complained to corporate and they had someone call me. Guess who... the same rude "acting manager"! She yelled over me through the entire conversation on the phone. read more

* * * * * Panera Bread Discriminates against certain neighborhoods in their delivery Policy They don't deliver to trailer parks (low income & minorities) They don't deliver to senior communities (elderly, infirm, handicapped) They DO deliver to nearby and more distant addresses. So if you're not living in a community consisting of the old, or poor, or a minority, they will deliver to you They won't tell you what their policy is, and won't let you discuss it with anyone who can do anything, or can discuss it and get back to you. I was specifically told that Panera Bread will not discuss their delivery policy with "members" read more

Only giving them two stars because I like that there's a private room away from everyone else where I can study while drinking coffee. Customer service here is horrible. Employees don't seem to care for the customers. I went up to the counter when it was my turn, the cashier doesn't greet me (or look me in the eye for that matter), and asks me what I wanted. I say just an iced coffee. As I say my order, she turns to her right to start listening to a conversation between two other employees. Awkward pause for 5 seconds. Then she said "Okay, one...what was it again?" I tell her again, she punches in my order, and just hands me the receipt. Panera's vision is for their establishments to be an oasis for customers. This I have learned as a previous employee at a different location. And I have never felt the warmth from this Panera ever. read more

This Panera Bread does not even deserve a star. I should have known from the very beginning I should have gone somewhere else. When placing my order the menus items on the board were not even correct along with the prices. Just one of the items that I wanted was a cup of soup, but they could only offer a bowl. After more than 20 minutes waiting for a salad , soup and cookie. Mind you, only one person in front of me. I finally got my food. The green goddess salad that I always get looked like an animal just went through it. It was something you'd find in a dumpster. The chicken was not even cooked and looked like it came out of a can of some sort. Then came time for my big bowl of soup. Soup was warm, not hot. and the bread was so stale you could play hockey with it. Last but not least I was hoping for something good with the cookie. I guess my hopes were too high, as the cookie was crunchy and cold as can be. Panera cookies are usually soft and warm because they keep them on the warmer tray. I was so turned off by all of this. , I went to return the meal, only to stand there with the food in my hand waiting for the manger to come up front. The apology I was given by the a manger was just as poor as the food and under her breath. Not sympathetic what so ever. They didn't even offer to make it right or see if I wanted something else. Anything to make it right would have been nice or at least offered. Restaurant 101. Finally the manager makes her way to the register as I am still standing there with the food in my hands.. The manger does finally refund the amount, but again says nothing to apologize. After the refund is given. I'm still standing with the plates in my hand. I then had to say do you want to take these back? Did she really think I was going to go to the trash and throw it away. I don't think so. Between the sub poor service and food. You couldn't ask for anything worse. If your thinking about coming to this Panera Bread for lunch. You should consider another location, better yet another place for lunch. Don't waste your hard earned money on expensive food with poor food quality and service. read more

THIS LOCATION IS A DISASTER! Not coming here ever again. The wait for "rapid" pick-up is always 30 mins longer than it's supposed to be. The manager is awful. read more

EVERY single order delivered is ALWAYS wrong!! such a disappointment when the food isn't cheap!!! something is always missing. Panera fix the issues!!! read more

The absolute worst Panera I have ever been too. I ordered my food at 2:38pm. At 3:10 I asked because I saw a flatbread sitting up there for 10+ minutes. I then asked for a refund & it took the manager 10 minutes to come up to give me a refund. I will never be back. read more

I love Panera bread. The experience I had this morning from this one. I would never go back again. They had no plain bagels and the cashier told me they were not made last night. They had a very limited selection on bagels. It took me over 25 minutes to get one sandwich. It was the worse experience I ever had. The person at the front needed help. This location is not ran the way it use to be. Very slow and unorganized. read more

This morning had my coffee and my soufflé soufflé cheese bacon and egg it was cold I also ordered coffee it was cold there was no one in there but maybe four people the atmosphere was low the workers the cashier wasn't too friendly Well anyway they could've had some fresh coffee coffee was cold I was there around eight 830 this morning when I get home and I had the runs Abdomen cramps and diarrhea I won't eat there again read more

Waited over 30 minutes and in line for another 10. Slow rude employees. Wrong sandwich. Wrong soup. Couldn't even eat the $40 meal I paid for read more

The parking near this place is horrible. All the parking rows are one way. There is only one way in and out of this parking lot. The food was just okay. The food was not good. They need to fingure out the Panera recipes. The green goddess dressing was not good at all. I always get this dressing and this is the first tie it had no flavor. The service was not great either. read more

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Bought lunch for my team at Panera today and what a nightmare. Placed the order online, but still had to wait over 30 minutes. It was utter chaos. The sandwiches had ingredients that were missing and what we asked to be excluded, was included. The Mediterranean sandwich consisted of two pieces of tomato with some feta cheese, it was awful. None of the sandwiches were labeled. We had to open someone else's sandwich to see what it was. Hot food was cold. The worst lunch I have ever had from Panera. I will stick to my location in Wellington. read more