I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St…read more John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh.

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They…read morealways treat customers with great service.

What a beautiful Target, inside & out!…read more We enjoyed several visits here and enjoyed the convenience of how centrally located this one is. I thought the parking lot and exterior of the store was beautifully crafted. The inside was well stocked & organized.

This Target does not stand out in my opinion. It offers a nice variety of items including clothes,…read morehousehold items, and beauty products. However, this location has a small produce section. There is plenty of parking. Expect long lines on weekends and evenings. The location is kept well stocked. Customer service is mediocre.

This location is closed due to unsafe building. The roof collapsed. There doesn't appear to be any…read morework going on.

If you haven't noticed by now, I love fashion!!! I love everything related to fashion including…read moreaccessories and let's not forget shoes! This fashionista loves creating unique styles before they become trendy. And where do I go to do just that? Why Marshalls of course! I can spend hours searching through each rack looking for that 1 find that screams YES!!! Then I hit the shoe department and the accessories before heading to the cashier and patiently wait for..."cashier # 7 is free"...woo hoo!!! -NO two Marshalls are the same! Sometimes you need to hit up a few locations to find what you are looking for:) But the fun is in the search! *FYI - Marshalls online sales are also fabulous. They have sales constantly and more sizes available.

I recently spent about $600 at Nordstrom Rack in Thousand Oaks purchasing clothes for my son…read more Unfortunately, some of the items--specifically a pair of shorts and pants--did not fit him properly, as they bunched awkwardly in the middle. When I returned to the store to process a return, the experience was disappointing. The associate inspected the pants, smelled them, and stated they had been washed, then refused the return. This was both uncomfortable and frustrating, especially since the items were simply tried on for fit at home and not worn. I understand that stores have policies in place, but the handling of this situation felt unnecessarily dismissive. A more professional and customer-focused approach would have gone a long way. Most customers won't take the time to leave a review--they'll simply choose not to return. With so many convenient online options available, in-store experiences need to justify the trip. Unfortunately, this one did not. Service with a smirk has never worked for me..

Customers service is so bad here don't bother coming here is so unprofessional. Management here is…read morevery ghetto especially Natasha. I was so unsatisfied that I left didn't even bother to purchase. This was on 01/30/2026 .

We left the other Ross locations as I was looking for a light weight jacket and some towels. My…read morewife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service.

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit…read more First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross.

Today my Mom and I went shopping. We got a ton of things for my niece and nephew then my Mom later…read moregot a bunch of others dresses along with myself. Maria at the counter was the most helpful! She didn't stop smiling while we loaded things up and asked a ton of questions she ended up ordering some other sizes for my Mom as well. She really made the experience that much more special for my Mom and I. Great selection of dresses and clothes in general. Great sales going on as well! Good quality clothes for a great price!

They ask us to come in to purchase so they don't close the store yet there is no one around to…read morecheck us out ! We are trying to spend money here !!! Online shopping for us it is .

Stopped in to JC Penney at the Oaks Mall in Thousand Oaks. The store was well organized and the…read morestaff quite helpful. I was looking for a sport coat blazer and looked at quite a few. I happened to find a great deal on a Stafford blue sport coat priced at $200 on clearance for $59. They had several coats on special and I was looking for a 44 L and sure enough the blue one had my name on it. The blazer fit perfectly. I proceeded to check out and the representative was quite helpful and provided top notch customer service. Highly recommended

Come through JC Penny!! I found so many cute things in the juniors department and everything was on…read moresale. The best part though was the customer service. The woman checking me out was SO nice. We had a fun conversation and she helped me get signed up for the rewards program. Outstanding service. Can't wait to go back!

HALLOWEEN IS HEREEEE! Tis the season to drop into Tj every weekend. I am SO excited to share my…read morerecent gems- no because I got a PINK PUMPKIN Bogg Bag, a vegan leopard Guess bag, and a black cat moon home decor piece that, you guessed it, is going to be up all year long. I'm still on a high from these purchases. YEEEEE

This was a low customer service experience. I returned a $28 top within hours of purchase after…read moretrying it at home because the dressing rooms were closed. Instead of verifying a same-day receipt, the associate (Fariba) and her manager defaulted to suspicion rather than verification. A receipt from a purchase made just hours earlier should have been the primary reference point. They relied on an internal process failure involving a missing "red tag" that was not on the item when sold and attempted to shift that burden onto the customer. That is a store issue, not a customer issue. There was no acknowledgment that closed fitting rooms directly affect return rates, and no adjustment in how the situation was handled. They did not account for context or apply basic flexibility in resolving the return. The interaction became repetitive and defensive rather than solution-focused. The lack of listening, judgment, and basic problem-solving made a simple return unnecessarily difficult. They should be embarrassed that this is their level of customer service over a $28 shirt. Fariba continued talking throughout the interaction, repeatedly trying to prove her point without resolving the issue. I ultimately had to ask her to stop talking so much and focus on the return, rather than continuing the back-and-forth. NO CUSTOMER SHOULD EVER HAVE THIS EXPERIENCE.

Jill is the best she always points me in the right directions and helps me handle any problems I…read moremay have in the store she always greet me so nicely and makes me feel right at home honestly sometimes I come to the store just for her blessed hospitality . Wooooo Jill for mayor!!! Lol

Okay so I am not a Walmart girly BUT on occasion and for convenience I've made quick stops to this…read morestore a few times now. Over this last year I've been here at least 5 times and more often than not I've left impressed. I would definitely come to this Walmart over my location city Walmart. The one in my city is really challenging to park in as the lot is always super busy and they are short staffed. Not at this newbury park location though! My biggest pro of this store is they seem to always have multiple registers open. I am so grateful for this. If they are busy they are busy but it feels a lot better seeing 3-4 registers open most times I come compared to 1-2 at my local store. I also appreciate this store as it's pretty clean and organized. I can often times find staff stocking and in the isles if needed. Also as I mentioned above, good parking! The reason I docked a star is primarily because of quality of some items and quantity. Their meat department isn't my favorite nor their deli. Again, I'm a little picky with groceries so that's why this isn't my regular weekly go to spot. But I'm happy that when I'm in a pinch or need a few items, I can count on this store to have what I need and to be able to get in and out of here without hassle.

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.