Nasty store ran by NASTY people!! But hey what do you expect from a "fast food chain" haha jokes on me. The service was slow and the cheese sticks hurt my stomach! read more

Papa Johns Pizza - Pizza Near Me - Concord, North Carolina

It took hours to recieve my order. They finally made it but seems they are relying on doordash. Not sure if it's a doordash issue or local delivery issue. If you call to ask about it you'll be stuck in aqutomatix loop for customer service read more

This was my first time ordering pizza here and I did check the reviews before ordering and reviews were really bad but yet I thought will give it a try, I ordered garden fresh pizza med size (strictly as it's a veggie pizza) and cheese-sticks, it was delivered in 30 min, the cheese stick was uncooked and went straight to trash but the garden fresh pizza looked good, but taste was ok but to my horror I see a pepperoni on my pizza as we don't eat Pepperoni I am saddened by the fact that they didn't take care while making it and delivered uncooked cheese sticks and veggie pizza with pepperoni on it. read more

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I had high hopes when the delivery time was estimated to be 34-44 minutes. I should have known better. Arrived 29-39 minutes late. Door dash delivery driver, not a Papa John's driver very carefully took a picture of his "proof of delivery " and neglected to ring the doorbell to let us know the pizza was here. So it sat outside for another 16 minutes. Upon opening the box of course I was shorted the extra Ranch sauce I had purchased. In addition to that part of the side of the pizza looked like the top half was scraped up. Picture for reference. My experience was complete as I sat on hold for 15 minutes without reaching someone at the location to even ask for some sort of credit. read more

Papa Johns Pizza - Crappy Papa John's pizza - Pizza Near Me - Concord, North Carolina

I like papa Johns. It's easy and convenient. But I will never order from this Papa Johns again. The last several times I ordered pizza for my family, I added (and paid for) two spicy garlic sauces. Every time, they fail to bring it. I know it doesn't sound like that big of a deal, but I hate paying for something and not getting it, especially when it's happened multiple times. So tonight, I ordered papa Johns and paid for 2 spicy garlic sauces. I even added a note asking them to remember it. Of course, they didnt bring it. So I called and very nicely asked them to bring some to me on another route when they had a chance (I was purposely very nice about the situation as I'm not the type to typically complain, and I explained that I pay for it every time but they never bring it). The manager's response, "Yeah I see here that you ordered it...but no we can't drive to your house just to bring you 2 sauces...best I can do is put a credit on your account for a couple free sauces next time you order." Unacceptable. I can never order from this location again in good conscience. read more

Went to pickup my pizza for carryout, extremely disappointed to see EVERY worker inside the restaurant NOT wearing masks in the COVID19 pandemic! I asked for a manager to get a refund for my pizza and purchased elsewhere. The manager made no apologies, just completed the return and continued business as usual. Buyer beware! Extremely disappointing! Buy from Dominoes or Johnny Bruscos! Pappa you have successfully betrayed our public trust! read more

Very badly managed. People making pizza, without gloves, and using their phones (talking & texting) while making your pizza. Needs urgent management helps read more

Papa Johns Pizza - a counter with a pizza on it - Pizza Near Me - Concord, North Carolina

Very disappointed. Ordered online, went to pick up and not a single employee (including kitchen staff) were wearing mask. I asked the young man at the counter why no mask? He said "they don't make us wear them, do we don't". We've ordered from hear several times, and food is usually good, so this was surprising try to hear. read more

I've never experienced the level of uncleanliness that I noticed at this location. No one was wearing gloves and EVERY person there was covered in dough...clothes, hands, nails. There were traces of flour and dough EVERYWHERE - from the front door pull (as if someone had gone outside and come back in) to the counter to the cash register. They were touching everything and going back to knead dough without anyone ever washing his/her hands. I'll never return. My tummy hurts at the thought of it. read more

This used to be my go to place for pizza, but recent encounter makes me give up on the idea of eating pizza. I had ordered pizza and garlic knots, the way I got it, they might have as well just given dough to eat, it was that bad and very upsetting. Worst was store manager didn't knew how to address this, instead I had to take the pizza to the store to show them how gross it was. Do yourself a favor and order from a better place read more

This is always are go to spot. Everything is fast and delicious. Today at my own fault I entered the wrong address for delivery and the house occupants gladly accepted the pizza. When I called to reorder they very generously sent out another order to our house free of charge. We will ALWAYS order pizza from here. read more

Very unhappy with this experience at this favorite location. Ordered pizza for my son so I can dine out with my wife for Valentines Day and experienced the worst customer service. They told me 45 min wait for carry out. Arrived at the 45 min mark. Told it was 5 more minutes then the trouble began. Customer waiting were upset for the wrong order. One customer came back with 3 pizzas complaining they were burnt. Manager and employees yelling back and forth. Manager yelling why people were still waiting up front. Upset Customer yelling at the manager why he was there with his 3 pies because she wouldn't come to give him credit for the burnt pizza. When my pizza came over an hour after ordering it was burnt. I complained. They actually looked at me and said it looks burnt but it's not. I lifted the pizza and said so what is this then? They pulled the pizza away and started to argue and I left. Soooooo disappointing to let my son down while we go out. We had to settle for Dominos pizza for my son. It was delivered within 30 minutes. My some was surprised and pleased it was fast and good. Papa Johns used to be our favorite pizza Togo. I'm soooo disappointed! Shame on you for employing someone so disrespectful of customers. No apologies no thanks for waiting. No Management present! read more

The people working at this store are thieves. Everyone who has ever eaten a Papa Johns Pizza knows there is one Garlic sauce already in the box with the pizza. I like extra and so when I went there to pick up my pizza, I paid for the extra garlic sauce and when she did not give me what i had paid for, I was told is it not in the box ??? I mean are you charging me for something that is already in the box anyways.. or how else do ypu think there are two Garlic sauces in the box which is clearly not the norm and I did not order with the pizza.. Absolutely Pathetic service and Pizza was bland and this store skimps on the toppings big time. read more

Just go to dominos. Terrible location. 3 times in a row they cancelled delivery after i ordered, and neglected to let me know until called 1-2 hours later. Try to charge me full price instead of the deals that were the reason i ordered to begin with. Old management never had this issue. read more

Always enjoy a good Pizza from this place. Delivery is always on point and quality of this pizza has thus far been really good. Keep it up!

Terribly ran store. Called 1.5 hours after placing online order that had an eta of 33-42 mins. Manager couldnt even give me an estimated time of delivery. He had no idea of the status of my pizza nor did he care to figure it out for me. I requested a refund and will never even consider ordering from here again. read more

If you are on Yelp checking for reviews... pick another pizza spot. Canceled my order with out warning. Called to see what was up and the employee on the other line belittled me and said it was "my problem". Spend your money somewhere else. read more

1hour and 5 minutes for carryout. I got to the store and they told me it would be 10 minutes. 15 minutes later they had not put it in the oven. Have not been here in a year. It will probably be another year before I try again. Horrible service read more

I ordered pizza for carry out and arrived before it was ready so I sat in the car. While waiting I see the workers at the register slouched over with no mask on, talking and one is scratching himself, lifting up his shirt scratching his stomach and chest. As I'm watching from my car, I notice the guy who is making the pizzas is flipping his hair and running his fingers through it with no gloves on but yet he is grabbing pizza dough to fix more pizzas. I then go inside to now cancel the pizza that is ready because of what I've seen. Not once did anyone put a mask on when I walked in and NOBODY went to go wash their hands. Instead the workers rushed off to the back as if they were off. The manager had no type of empathy for the situation. It was just here is your voided receipt and goodbye! I will NEVER go back to this papa John's. I was so disgusted but glad I saw this before getting my food! Who knows, I could've been eating hair on my pizza! read more

I ordered my pizza for the first time using Papa John's app from my iPhone 4. I picked out a pizza from their current deal and added all the toppings I wanted. I clicked order now and I was done in no time :) I got an email conformation saying it will be ready in fifteen minutes. So I drove to the location since it's only couple of minutes away. I walked right in to pick up my pizza once I was done with the payment. I picked out the extra red pepper and cheese pouches from the corner than I was back home enjoying delicious PJ Pizza in few mins. read more

This is the best papa johns I've ordered from. I order from this location at least twice a month and its always delicious and on time. The delivery drivers are always very friendly and I've had several different ones. I wish all papa johns were like this one. read more

My review is the only one you should listen to, everyone else was probably complicated to the employees (if there was a bad review). Let me tell you that they've never messed up any order of mine and the pizzas are always ready ridiculously fast. The pizzas themselves are absolute gas, they're so delicious. The employees are super chill and it's close to my house. They always have great deals so it's a win win situation for everybody. This papa johns is amazing, don't let anyone tell you otherwise. read more

Perfectly made pizzas every time. I've ordered from them for years and they are very consistent. They are also consistent in forgetting the extra dipping sauce that I pay for. If you're carrying out, make sure you check the box before you leave. read more

If I could give negative stars I would! It seems like every single order from this location is messed up in one way or another! I don't want free food. I want my order to arrive when promised and be warm and correct. Even the remade orders are wrong. After being a VERY long time Papa Johns lover (20 years +) I'm going to have to sadly part ways. You've let me down and I've given you SO many chances! read more

After many years of eating Papa John's pizza at various locations I can honestly say this by far was the worst experience ever. I ordered 6 pizzas for my family on Thanksgiving Eve. Two of the pizzas were horrible like they had been sitting for hours, barely any sauce. One was a vege pizza and the other was a chicken pizza. When I called the store to inform them of my issue I was rudely informed by Darren "there is nothing I can do". I told him we didn't eat either of the pizzas and they could be returned for new fresh pizzas or a store credit. He refused to offer anything, not even an apology. I will never order from this location again and they could use some customer service training as well. Highly disappointed in Papa Johns read more

Went to this location and I was treated like ROYALTY!!! This location is so CLEAN and I would go there anytime. The General Manager is great ...I can always count on her smile and professionalism. I would highly recommend this Location to anyone. The food, atmosphere, and people are wonderful. I am going to make sure that all of my friends and family write a review about this location. I am just so impressed at how this store is managed....I know Papa has to be Proud of this location. read more

They lost my order, and I had to wait an extra twenty minutes for them to remake the order. Won't be going back.

Do NOT get pizza here! My boss and I phoned in an order for a birthday party. We called a day early to make because we hoped to make it easier on the staff at Papa John's. When it came time for the pizza, they were a no show. We called, and the pizza was delivered nearly an hour late. The manager that had taken our order had placed it for the wrong day. Unfortunately, the story gets even worse...When I went to speak to the general manager, he promised free pizza to compensate for this error. He claimed to "put it on our account". Well, when it came time to order our free pizzas, we again talked to him on the phone. He could not find the free pizzas on our account. My advice is to go to Dominos or Johnny Bruscos! read more