Got papa johns for the oscars! Thanks guys for being open! You made the night even better!

I bought two pizzas from this place. Brought them home. An hour later. Everybody in the house Had food poisoning. Definitely do not recommend. read more

Had a bad experience the night before with our delivery and went to the store the next day to make sure we got our refund. Joseph was so happy to help and made everything right! He went above and beyond and he just AWESOME!! read more

This was one of the worst pizzas we've ever had. It's not the first time either. We only ordered from there because we had such great pizza at my sons house. He lives in Noblesville Indiana! Arlington Heights needs some major help. read more

Idk if something happened at the store recently like a change of management. Looking at the reviews I was worried but just order and picked up my pizza and it looks like it came straight out of a commercial. Looks and taste great. The service was prompt so that's a plus. Ggs read more

Nothing like BLARING vulgar rap music with every other word MOTHERF**KER. The music was so loud you could t even hear the cashier. Keep up the bad job Papa John's, looks like you'll be on your way to closing. read more

I love to get papa Johns for pizza nigh(family tradition) and when ever it's my turn to choose pizza I have a 93% chance of choosing this place read more

They offer terrible service it took over an hour to deliver pizza and I live only 10 minutes away. I should've ordered with Domino's.

Ordered through the phone, was told 35 min After arriving I was yelled at by the old white driver for a larger tip while living a block from the place My pizza came to life before I could even eat it read more

Papa Johns Pizza - Pizza Near Me - Mount Prospect, Illinois

between the kid and the clueless older dude it took way too long to figure out whether or not the pizza is paid for. if i'm standing there holding my 20 in hand obviously it's not paid for. and then side eyeing me when i ask what's the problem meijer is always hiring stock boys if dealing with customers is too much to handle read more

Don't ever give my delivery to DoorDash like that again it add an extra 30 mins wait!!!!!!!! Clown show over here

I should have checked the Yelp reviews before ordering. I am less than a mile away from this shop. Pizza arrived barely warm and was sliced incorrectly. Disappointing. I won't be using Papa John's again. read more

they never cut it right...can you not read a damn order. pizza is fine otherwise but read the damn order sticker and cut it right you lazy mf read more

Look this place was great bread sticks perfect! Pizza fresh fresh! Deff coming back ! read more

Papa Johns Pizza - Pizza Near Me - Mount Prospect, Illinois

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Called in an order on the phone and they hung up on me :( i was very sad, i started crying after the man on the phone stole my information and then refused to give me a pizza. all i ever wanted was 2 medium pizzas and what i got was pain read more

I love this place. The staff are all really friendly from my experience. The manager, Brandon, is a main reason I keep coming back, since he's overall just extremely nice and has a personality that is fun to be around. read more

Watch out for this place. Managers aren't honest and rude. They delivered the wrong pizza to my place and when I called in, i was offered free pizza for the same deal. Two weeks later, i call in for the free pizza and they started to lecture on how they can't do the same deal. When i complained and explained that I was entitled to it as was promised last time, he relented but kept lecturing me on how he was doing me a favor. He then suggested that the pizza might go to the wrong person again(our orders were mixed up) again in des plaines, i was upset and raised my voice. he then just said complain to corporate and hung up. I called in again immediately, to be hung up on again by a different person. RUDE AND LIARS. AVOID. Dominos!!! read more

My first order they forgot to put canadian bacon and garlic butter dip , my second order for x large pizza was only one garlic butter dip ( 27$ one pizza plus tips) and i asked for thin crust and got thick.I didn't like the service, will not come back again. I will choose another location read more

I should of read the reviews before ordering, delivery took over an hour when estimated time was 30 mins, I can understand but at least be nice about it! They are such jerks over the phone, I was just asking since we all have SET lunch times at work. Never ordering here again. Never read more

Pretty good papa johns location never had issues here not sure why others have had problems with this location on here

The people here are all strung out. I walked in they were all yelling at each other fighting and acting like animals. They were even swearing at each other and had no care if anybody was listening. read more

I have ordered half a dozen times and I keep thinking it will get better and it does not. Strung out delivery guys, people answering the phone that are incapable of taking a simple large pizza order. Then when delivery time comes I get three calls each one with the wrong address. How does this happen? read more

I visited this Papa Johns location tonight after placing an order for pickup. We were given a wait time of 15 minutes, which we thought was great for a Saturday night. After arriving, a male employee came up to the register, swiped my card, and said it would just be a few more minutes. While waiting, I was able to see into the area where they toss the pizza crust. The male employee that had just taken my card was doing something and I noticed he didn't have any gloves on. After watching for a few moments, I was able to see that he was working with dough and I had not seen him wash his hands. A female employee approached, without gloves, and also started to toss dough. While working on that, the phone rang and she came over to the phone. I received my pizza and left, but I was bothered by the fact that neither employee wore gloves while tossing the dough. I didn't see either employee touch their clothes or hair, but I find it hard to believe their hands are so sanitized that gloves are not necessary. 2 stars because I can't get over the fact that they apparently don't require gloves for their hands-on staff! read more

The manager was really nice and understanding about an error I made in online payment. He personally gave me his name and told me that he will take care of the matter and make sure I get charged the correct payment. Reading other people's reviews, seems the manager has changed because service here is real good. Not to mention the pizzas are delicious. Our family gets pizza delivered from here 2-3 times a month...super quick, super hot, and super satisfied! Thanks for your friendly service. Keep it up!! read more

If you want a pizza that takes 2 hours to get to you and provide you with a few hairs to spruce things up then this is your place! If you report it they will nonchalantly blow you off and offer you 50% off on your next pizza. Let's see, this pizza is trash and I can get a new pizza in 2 more hours or I can have 50% off next visit? Get real. The other reviews are right. This place is disgusting. Avoid at all cost! While on the phone I was asked if I was at a hotel! It may be all this location cares about. They can serve the hotels pizza with hair and who knows what else. Those people will be gone and are less likely to complain. A new group of suckers will be at the hotels the next day, ordering pizza. I wouldn't waste my time writing this if it wasn't worth informing people who might order here to go elsewhere! You have been warned! read more

Ordered two Pan Size Pizzas using Online Order System, Carry out . I had guests waiting so I picked up my order and rushed to my event. upon opening pizza boxed there was a huge sigh and loud disappointment breathing sounds..... Both Pan Pizza were completely Charcoal Like burnt 2inch from Outside Edge. I called the papa john location at Mount Prospect immediately. However sadly enough the Manager was very rude and disrespectful. He said I'm confused as Pizzas came out beautiful. Conflicts and arguments rose and Manager completely refused to accept the fact that Pizzas were Charcoal burnt. It was total waste of money , time and caused embarrassment. Please do yourself a favor and never buy a pizza again from this location read more

Horrible customer service. Delivered the wrong pizza and did not want to fix it. I will never order from this papa johns again.

Good service got my pizza fresh out of the oven and it was really good would recommend and pizza is good too

Worst experience ever. If I could give a 0 star rating I would.. We ordered a large pepperoni pizza with a side of cheese breadsticks, did we get that? No. One of their Uber drivers, who I thought was the driver I was waiting for, handed out the wrong order which was a large Tomato pizza with bell peppers and jalapeño poppers and took my cash money that was supposed to cover the order we actually ordered. How was I supposed to know the Uber drive was an Uber driver when they had no sticker and said "papa Johns?" And took the money and zoomed off. they never asked for my name. We had no way of calling the Uber driver because we didn't order it through Uber. Besides this, we tried to correct it with them, their driver called us assholes, went to the place and they instead of working with us, they called the police on us because they didn't want to get their lazy asses up and fix the SIMPLE mistake but instead wanted me to pay again for another pizza.... NEVER will go back, they are rude to customers, waited 50 minutes for the wrong pizza and had the cops involved for no actual reason f*** this place. read more

I placed an online order for the special 2 XL pizzas for 14.99. I added extra cheese, but it only includes 2. I clicked the button for the deal, chose my toppings and review order for two pizzas. They deliver one pizza, I was charged almost $30 total. I was not home when delivery came, my son was. I didn't find out for hours later. I called to ask what happened, they said I must have ordered wrong. I saw Two when I reviewed the order. I asked the person on the phone if they could fix it and send me another pizza and was told no. Last time I ordered online I ordered the 2 medium pizza deal, they delivered 6 pizzas total, somehow the order went through 3 times. I was also not home for delivery, but I didn't say a word I just kept the pizzas. I order online all the time. They should have as a courtesy refund the earlier order and place the order again corrected and bring me the other pizza. Recharge it correctly. They said No, there is nothing they can do about it! Well, now you have lost my business. Thank you for helping me out. read more

It was Superbowl Sunday (2/7/16) so I knew they'd probably be busy, so I called & allowed plenty of time for them to cook & get the order right. 1 of the pizzas I ordered was their spicy Italian pizza, which has pepperoni & DOUBLE spicy sausage. As soon as I got the pizzas home & looked at them, I could tell there wasn't double anything (including my other pizzas which were ordered specifically with double cheese & other toppings). I called them to let them know about this error & the woman that answered immediately got rude & defensive. She said she specifically made my pizzas & that if I didn't like her "quality control" I shouldn't order food from there ever again. She then HUNG UP ON ME while I was trying to respond. Hey, she didn't get my pizzas right but at least she was correct about ME NEVER ORDERING FROM THERE AGAIN. There are MANY other nearby places with MUCH BETTER FOOD, INFINITELY BETTER CUSTOMER SERVICE & "QUALITY CONTROL". Don't waste your money on pizza that is thrown together by rude employees that don't care about what they're doing. If you don't know the area, try Draft Picks, or Rosatis, or Tortorices, or actually ANYWHERE ELSE! This place is not worth it. The managers/owners should really take a good look at their staff & decide whether or not they care about their customers & reputation, because right now, it seems like they do not. read more

Papa John's Pizza is disgusting. It tastes horrible and I always feel sick the day after eating it because the ingredients are such low quality. I strongly recommend no one ever order it. read more

Pizza is usually always good here but it took them an hour and 40 minutes for them to deliver my pizza! When the receipt said 30-40 minutes. I also called twice and they were super rude. Didn't even care read more

They really deserve less than one star. the pizza with the worst quality that I have received

I think my son upset someone there when he wrote "please draw a picture of a turtle on the pizza box" in the "special instructions for driver" field when ordering on-line (something he saw on-line). Anyway, driver was nice (he actually drew a pic of a turtle on the receipt) , food was good...until I discovered the disgusting clumps of weird hair in the pizza. Maybe we made them mad with the silly request my son made, but this was absolutely disgusting. I worked in restaurants for lots of years and I never saw anyone do anything "gross" to someone's food. I was shocked as this was not an accident...no way! I didn't bother calling because I would have been steaming and they would just have denied it :( Never ever ever ever ever ever ever going to one of their places again. Ever. In their defense, this could have been just one jerk employee, but it could also be due to a lax work ethic/irresponsible culture in general that doesn't value the customer. Either way, I don't want to risk eating something that came of someone's body. read more

Placed an order over the phone. They told me 25 min so when I get there they say we never ordered even though the number on my phone from recent calls matches the one on the sign in the window. Obviously don't have their act together. I would not waste my time again and just order from somewhere else. So we go to pick up after waiting for our pizza a second time and then they were rude, very rude when we picked up our order. Manager included. They should be fired based in all these bad reviews. read more

The mgr. was EXTREMELY rude to me. I called in my order at 2:00 to be picked up at 5:00. I called it in early due to the fact I knew they would be busy for Superbowl. Not only was my pizza not ready, they hadn't even put it in. The mgr. (Turgit) treated me very rudely and I was given extremely poor customer service. I hope the owner knows he's loosing business due to poor management read more

I've had a yelp account for 5 years now. The service from this papa johns has inspired my first review. I've ordered from and enjoyed many other papa john restaurants but this one was a huge disappointment. First, for whatever reason this location was a lot more expensive than any other papa johns I've ordered from. $45 for a large pizza and wings ($5 was tip). After I ordered I received an email that said I'd get my food in 1 1/2 hours. I called the restaurant saying I wanted to cancel because I didn't want to wait that long plus I wasn't happy about the price. They assured me I'd get my pizza in an hour or less, I reluctantly agreed. 1 hour and 45 min later my order shows up from an old nice man with broken English going on about how the order was messed up, I couldn't understand exactly what he was talking about. Anyway, upon opening my order I discover I have an order of wings and one of the worst excuses of a pizza I've seen. Not the type I ordered and looks like it had been sitting for several hours. Needless to say, very disappointing and upsetting given how expensive the order was. read more

My husband and I have been going to this location for years and we have never had a problem. The pizza has always been good & ready when we get there. Its important for me to say though that we never use delivery and we always pick it up so there could be a problem with the delivery people and I wouldn't know. read more

Pizza was late; I assume because it was sitting on a counter since the pizza was cold. The kid who delivered seem stoned.