Some of the nicest people around. Found a flat tire on the wife's car this morning and needed it…read moreplugged. Knowing they are usually very busy, I removed the tire and took it to them without calling because the call went to voicemail as I assume they were very busy. Upon arrival, they quickly repaired the tire and we were on our way at no charge, how cool is that. Donuts on me next time. Thank you so very much for making our day a little easier.

Update 2: Eiler (AKA Sun Valley Tire) had my review and others removed from Google. I guess the…read moretruth hurts. Update 1: The mechanic my car was taken to after Eiler agreed with my original assessment. There was no quality check done at Eiler to verify everything was repaired correctly and in the right place.

I have an F250 6.0 turbo diesel the standpipes were replaced at Black Widow Diesel with Ford…read morefactory parts one of them failed so I brought the truck to Thoroughbred motors and they installed upgraded standpipes. Thoroughbred is a fantastic shop to do business with.

Today we had an oil Change and air filter replacement by Jesse amd his excellent crew at…read moreThoroughbred Motors. We trust Jesse and his team to do work on our vehicles. Alex at Thuroghbred has done work on our vehicles and we always enjoy seeing him. I got my bill and thought it was higher than our last oil change and when I called Jesse he explained why the price may have slightly increased. Jesse is always straight forward and lets you know what and why things are done. Also an extremely thorough inspection was done that pointed out something's I had never noticed with the tire wear and other fluids. A complete report(including photos) was sent to Me when service was Completed It's this kid of attention to detail and professionalism that I recommend Thuroughbred Motors to everyone I know! The front office staff are the best!

Not good. I am the "last" person to write a review but this needs to be said…read more I think it should be 1 star. but 2nd star is for Kevin and they guy who rigged up the coolant tank. the rest is ... - un organized. ( no internal communication) - false promises. - The truck sat there for over 11 weeks.. -While we were losing clients and losing money. I originally asked for a sensor diagnosis and a brake check. We waited over 3 weeks to get ANY answer about (anything). "Mechanic went on vacation" BLAH BLAH. " let me call you back" blah blah.. etc. So then they said sensor was bad - But they said part was on back order. (True - Out of stock across the country) - ok so I waited and waited. asked why cant we just "try " an after market sensor for temporary? After multiple phone calls - they just refused the idea. I finally found my own OEM sensor online. - BUT then it took them 2 weeks to get MY part installed. ( a 5 minute job to replace sensor) (AND THEY NEVER CHECKED THE BRAKES ) They finally got the part but could have been working on the brake check! They have no answers for THIER lack of organization. Waste of my time. TOOK ANOTHER WEEK TO DO brake check. They took for another road test BUT never checked the coolant level. The driver said, " the mechanic should have made sure everything was good". whatever dude. -I hope he was watching the temp gauges? ( on day one I did mention it might be over heating on the first day guys!) Positive - The new service manager called me a few times. He is very polite on the phone. But only after I felt like I was bothering the other people. He did admit they are trying to get organized. - (To his credit). ....... Bad - Service dept. people answering phones simply NEVER know what is going on. They always have to go "find the tech". The poor guy Kevin the "main" mechanic seems to be the only one who ever knows whats going on. - - - - - Solutions I offered. - - - I think Kevin needs his own personal assistant. - The main Mechanic should NOT have everyone hunting him down when a client wants to know the status of a truck!. People answering phones should be taking notes every day for each truck ( to have a solid answer when a client calls.) ALSO, a piece of advice - PLEASE do not promise tomorrow when you really mean next week! But they don't care because they have the government , fire dept. and AT+T clients. -They said the brakes would be done Friday on May 16. BUT Not done until May 22! Then they road test Wednesday with no coolant in truck! Truck over heats Wednesday. ( no one calls me until Friday! ) They leave a very vague message. So I have to wait all weekend memorial day - 3 day weekend to find out what is going on. The tank was cracked. ( they never checked coolant. ) then wanted $1100 -$1500 to "repair" the cooling system. ( maybe its just my bad luck!?) I repaired the tank there in the parking lot myself- while they were writing up the invoice which I asked for on Friday! I also asked for the invoice that morning . 30 minutes later the invoice is ready but still does not explain $950 for a sensor diagnosis and replacement. - They never told me why it was over heating until I got there to pick it up! They said tank exploded. - not true, They never checked the coolant and it slowly drained out of the crack in tank - simple stuff guys! They could have called the same day it overheated and left a simple message like, - "tank is bad". .. . - Simple enough to me. I am trying to be as fair as I can here. I know we are all short handed and over worked but this was just bad. I am aware parts are difficult to get but that is - no excuse to delay EVERYTHING There is more bad but I don't have time. PS. the crack in the coolant tank had been there for months before we brought the truck into Cal Pacific. We simply check the coolant level every day. We were waiting on a new tank to install. - next time check your fluids before driving someone else truck!

I am the parts person for a company with a large fleet and I normally don't like to give…read morefeedback/reviews but, I have to give credit where it is due. Jeff Winston in the parts department at this location has some of the best customer service skills that I have experienced. He is genuinely dedicated to his craft and is always very courteous and helpful, he is a hard working dude. Jeff has gotten me out of plenty of tough situations in these new times that we live in, where parts aren't as easy to find because of supply shortages. He always keeps me updated on the status of my part orders and always responds very quickly to all of the emails for parts request or questions that I have. I highly recommend this location because of his customer service skills, because he goes the extra mile for all of his customers while maintaining a professional and positive attitude. Just when I think he can't impress me anymore, he does that little extra bit more, to create a "Wow!!!" experience every time.

Matt is awesome, he takes the time to help with designing parts and his quality of work is…read moreimpeccable, great customer service, if I lived closer to him, he would be building my next race car

This shop truly is a 5 star shop ! I've been dealing with them for a few years now & there always…read moreprofessional, have competitive pricing , & the work is always preformed rite the first time in a timely fashion.

He's been our "GO TO" for all of our 4 vehicles- He's always reliable, hisstyle of service is…read moretransparent- explains everything and all options, His integrity is unquestionable- I have referred friends and business colleges to his shop.

Tim is awesome! I've known him since the 90's and got to watch him open this shop. He's a great…read moreman, great mechanic and he's honest. Glad you are still doing well buddy! Jeff

Great customer service! Good work at a very reasonable price! I saved over $300 ($34%) from an…read moreestimate for the same work from another shop.

After a cross-country road trip/move, we needed to get the brakes fixed. Took it here and got a…read moregood price. The people seemed nice enough. BUT less than 2 weeks later, our brakes were metal-on-metal. Completely shot and very unsafe to drive. Couldn't get a hold of anyone at Overland even though it was during he work day. I called multiple times and got no answer. Got there as soon as I could after work and they were closed! It wasn't even 6:00 yet! I had to go to a different auto shop nearby and found out that Overland had left air in the brake hose when flushing the system and that caused the brakes to go out super fast! Unbelievable! So I had to pay for a whole other break job in addition to the one Overland botched. Worst experience and customer service ever and good money down the drain. DON'T TRUST THESE PEOPLE WITH YOUR CAR.

Tremendous! Just had…read moremy SUV detailed by Jason. He came to the neighborhood which was super convenient. He knows his stuff and has VERY specific processes and tools that he uses that no person would likely own themselves. So you're not just paying for his time, but also his expertise. I enjoy driving the vehicle and gradually discovering small details he had taken care of that I had never seen "clean" before. Will be recommending his services to my friends!

Lives up to their name: Attention to Detail! He comes to you! (what a plus!)…read more Jason is AWESOME!!! When I purchased my car a month ago, I didn't even think it was all that dirty. By the time Jason was finished washing and detailing it, I could definitely tell the difference between Pearl White and just White! He arrived on time and even called 30 minutes before hand just to make sure I knew he was on his way. He brought his own equipment, including his own water. He made it so convenient and came to me, so that I could get work done while he was detailing. He spent a very long time with my car (4-5 hrs? Did not take short cuts even though my car was not even that bad) and I am so happy with the results. It even smells amazing! ( I have no idea what he uses, but I am gonna have to ask him for the scent!) My car felt very grainy prior to the detail, but now the interior and exterior are as smooth as can be! I don't really speak car, but he was nice enough to give me pointers on how I could tell when my car actually really needed a wash again. He also educated me on prolonging the life of the paint and leather interior. I have recommended him to some friends and will have to post more pictures when they get their detail done! I really wish my iphone could have better captured the before/after difference but it is hard to tell with white on my phone!

A little effort and professional pride goes a long way, unfortunately that's rare these days…read more I'm all about supporting local businesses and my home town tire supply store. I've been a CA resident for 18 years, and a Ramona resident for 15 years. Ramona tire has been my go-to tire supply store for all my truck and trailer needs for over 12 years, maybe 15 years. My wife experienced a flat tire in her 2010 Toyota Camry, west bound out of town on the 67. She installed the donut spare after pulling off down a side street, drove the half mile/mile to Ramona tire pros, arrived at 4:40 and was turned away after it was explained to my wife and I that there was too little time to replace the flat with a fresh tire on the wheel. The associate and point of contact was Ashley. I asked if they could simply swap the tires on the wheel and I would drive down in my pickup and place the tire on the vehicle myself. Ramona tire Pros was presented with an opportunity to be "The Hero", instead they turned my wife 'n kids away because they refused to turn their air compressor back on maybe work 5-10 minutes over time and save the day. Again they said there was too little time. We end up making a phone call, park the vehicle in the parking lot, I pick them up, drive to Poway Discount tire, pick up a freshy, drive back 'n replace the tire myself in the parking lot. I'm moving on after 12/15 years. Discount tire is now my go-to nation wide tire supply store. I will say, if Brad was there, they would have done the work and helped me out instead of giving an excuse. Super disappointed and shocked. The owner is great, the employees are not. Moving on. I'm fed up with the employees at both Oil-Changers and Ramona Tire Pros. The employees at both of these businesses are kids that care very little. They've lost a loyal customer. A little effort and professional pride goes a long way, unfortunately that's rare these days. ** Feb 11, 2026 ...this is why I am now loyal to Discount Tire. As long as I'm in the door by six, they will help me. They are nation wide as well. Ten minutes, the tire was already off the vehicle. In the time it took the manager and staff to turn my wife and kids away, the work could have been done. It wasn't necessary to place the tire back on the vehicle. This is laziness in my opinion.

I can't say enough good things about Ramona Tire Pros!…read more Elmer and Brad have always taken such good care of me and my cars. They are so accommodating in getting me in (because I always wait until I have a flat or hear a loud sound ), and offer very fair prices. They provide wonderful customer service, especially now with Ashley there, and one time Elmer even gave me a ride home when they needed to keep my car overnight. They do my tires, my brakes and I'm sure more in the future. Thank you Ramona Tire Pros for being such a great local business!