BEWARE OF FOOD POISONING!! My family (10 of us, including my 9 month old son) and I just got back from our vacation at this resort. We spent 7 nights here, with the last 2 days spent in our rooms, recovering from food poisoning. The resort itself is beautiful and staff were all pretty friendly. I wish I caught the name of the nice young lady who helped keep our room tidy, especially after the food poisoning set in. Initially, we were enjoying ourselves, until we started dropping like flies. Eight out of ten of us got sick, including my infant son. We had dinner at Cielo, Capella, the Asian restaurant, and the breakfast buffet daily, at Naos. It was hard to tell which place we got sick from, but we're convinced the likely culprit was the buffet. Another father at the resort was even kind enough to warn my husband, as he saw him holding our son, about the food at the buffet. He said that his 10 month old baby had some watermelon the day prior and ended up getting sick. Since there were so many of us that ended up getting food poisoning, we decided to report this to management. Their medical team came to check on us, only to tell us this is probably happening because our "stomachs can't handle their food." Upon checking out, thankfully we were well enough to, staff offered to pay for our laundry and massages, if we signed a waiver indicating that we wouldn't write any reviews or report this incident. Of course, we declined. I'm sorry, our health and well being are worth way more than a few pieces of laundry and massages. Not only was there a lack of follow up and investigation, nobody took responsibility nor acknowledged the extent of what had occurred. I hope one day they take it more seriously and try fixing the problem, instead of trying to sweep it under the rug. Paradisus, please don't wait for someone, especially a vulnerable person, to get sick to the point of possibly losing their life, before doing something about it. Yes, food poisoning can lead to death in some people. read more

I really had high hopes for this location. The room we were in was nice, but the service, for the price that we paid for to stay in the reserve suite, is somewhat subpar. They don't quite have the whole package down pat yet. I would say, they're still halfway there. Other guests who also stayed in the reserve area was saying the same. The restaurants were ok, but we liked the steakhouse the most. Would I stay here again? Not for the price we paid for and until they get their service improved significantly. read more

This was our first all inclusive experience with children. The service is high quality and food is mostly great. We attended an on-site wedding which took place on the beach. It was beautiful with the sunset. We had the great experience of seeing baby sea turtles released during our stay! We paid the family concierge fee and were given access to the royal club amenities. The only challenge was that children weren't allowed in this zone. My children were not interested in Kid Zone activities so we never were able to take advantage of the adult only area. Be careful what you pay for with the "ocean view." We had a view of half of the ocean and the other half of a building. This same building had a DJ or some kind of event each evening that kept us up. The loud noise on this side of the resort is unavoidable. Restaurants were efficient and well run, mostly. The tepenyaki was challenging to get get seats for larger groups. You can't make reservations and have to stand in line before they open to get a decent time and seat at the grill. If you tip the butler nicely, they might be able to help with getting a reservation. The pool activities and swim up bar made daily pool time entertaining! If you don't want the noise of children then the adult only pool option (royal service fee) is your best option. read more

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Overall, I would NOT recommend Paradisus Cabo. Though my husband and I made the most out of the vacation, we chose to leave early due to the poor experience. This resort is NOT worth the price tag. That said, here were some of the good things at the resort. Pros: - Maid Service: Always prompt, attentive, and thorough. The room was kept clean, and the fridge was consistently stocked. - Pool Crew: Friendly, helpful, and always present to assist guests. - Hostesses & Restaurant Staff: Hostesses were helpful and timely, and the restaurant staff were pleasant. - Spa Staff: The spa experience was great. The staff was kind, professional, and we enjoyed our massages. - Tokimeku: The food was excellent. Not sure why this same quality wasn't throughout the resort. Now, for the unfortunately long list of cons. Cons: - Mold in Food: At the breakfast buffet, after I had eaten the majority of my food, I opened a cream cheese and to my surprise it was moldy. - Room View: We paid for an "ocean view" as listed, but our primary view is of the highway and another hotel. If "partial ocean view" had been clearly stated, we would have understood, but it was not. We inquired about an upgrade, but none were offered. - AC Issues: The unit rattles and does not cool properly, leaving the room very hot at night. - Odor Issues: At times, the room has a garbage or sewer smell, and it's not coming from the trash bin. - Food Quality: Odd, chemical-like taste in food and drinks. Multiple guests have commented on this as well. - Menu Inconsistencies: Menus provided do not match what's available. We've been told items listed are "not available" multiple times. - Confusing and Misinformation from our Concierge Regarding Cabana Booking: We were told to reserve a day in advance, then told they were fully booked. We were also told you can only book ocean cabanas once per stay, but we've seen other guests book daily. We were also told beach cabanas were first-come, first-serve, but then asked to move after 2 hours. These inconsistencies were frustrating and difficult to navigate. - Shower Issues: Shower temperature swings from cold to scalding hot every minute, making it difficult to shower properly. - Restaurant Service Issues: Restaurants advertised as offering sit-down menus were actually buffets with mismatched menus. - Competing Music: 2-3 overlapping sources of music play simultaneously in resort areas, making it difficult to relax. Other guests have also mentioned this. - Beach Food Service: We were told food could not be ordered at the beach, but later saw other guests being served directly at their beach chairs. - Coffee Shop Hours: The coffee shop is advertised as 24 hours, but we found that no one was working there until 7am. - Overall Inconsistencies: The most frustrating issue has been inconsistent information from staff. We've been told conflicting things regarding reservations, cabanas, beach service, and food availability. It seems like staff members are operating with different sets of rules, which makes it hard for guests to plan their day. Now, to their credit - they offered us a $280 spa credit for the mold encounter. However, we were not offered a refund for our early cancelation or any other accommodations. read more

First the positive. The hotel grounds and common areas are quite niece and well maintained. The staff all tried to be helpful. Our original reservation was for five nights but we called and shortened it to four nights about a month before we arrived. They claimed they did not have a record of cancelling the fifth night although they did have a record that the transfer date to the airport had changed. They charged us for the fifth night anyway and we are still trying to get credit for that night. We reserved an ocean front suite and this was specified in our confirmation letter. However, when we arrived they claimed they did not have an ocean front site available and put us in a room facing the courtyard. No view of the ocean or sounds of the ocean - rather a view of the pool and people walking by and loud music. The Boom-Boom-Boomitty-Boom-Boom of the loud bass from the pool speakers forced me to retreat from the porch into the room, close the door and cover my head with a pillow to take a siesta! Finally they moved us to the ocean front room they promised for our last two days. It was lovely, with privacy and sights and sounds of the ocean but our vacation was already half over! We are still trying to get compensation for the difference between the two rooms. The showers in both of our rooms had treacherously slippery floors. The floors have not been treated to make them skid proof nor were there any grab bars to hang on to. This can be fixed for very little cost and should be addressed at once. We had to put a wet towel on the shower floor to avoid falling. Our dinner at the Tokimeku Asian restaurant was a disaster. Our waitress tried very hard but the kitchen was dysfunctional. They were unable to provide the ceviche we ordered (maybe that was a good thing). Salmon sashimi we did not order mysteriously arrived at the end of the meal. The fish of the day was inedible - a dry mass of white flesh covered by a greasy charred skin. Such a shame to waste a fish that way. The Sal Steak Cave did not really live up to the hype and was just OK. The Cielo Mexican restaurant was great and exceeded our expectations. Food was flavorful and cooked perfectly. Our waiter was knowledgeable and attentive. The Capella Italian restaurant is in a very nice open air setting. Overall the food was good although the shrimp pasta was sub-par. The Paradisus Los Cabos is evidently still going through some adjustments after shifting to an adults only property. The reservation system and restaurants still have a way to go before becoming a truly 4 or 5 star property! read more

Beautiful rooms, views, and great service. I had a wonderful relaxing vacation. The pool was beautiful and everyone we encountered was so friendly. Susana with the Activities department was super friendly and fun, and Paloma in the spa gave a great massage. read more

Loved this hotel and all the restaurants! It's all inclusive but the food is still of good quality. The workers are so helpful and super nice. Our room was the biggest room we've ever stayed in. The hotel was super close to the night life and other restaurants. It was easy to get a taxi as well. read more

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Very nice grounds. Staff is genuinely helpful and friendly. Food barely edible, and that would be a kind assessment.

Beautiful grounds, staff is exceptional. Shout out to Guadalupe...she is AMAZING. And Victor at the swim up bar~ GREAT! Clean rooms, nice pool. Our only complaint is the food. We had never done an all inclusive. I guess food that is eh is the rule not the exception? Breakfast was really good. If they could keep that open for lunch as well we would have been happy. Food truck at the pool had veggie sticks which we relied on everyday. Mexican restaurant...don't get the corn! My husband and daughter could not muster the strength to swallow it. Just get the chicken enchiladas. The Italian restaurant was fair. Never got to have the Asian as it was either not open or had no availability. International restaurant was the best of all of them. The steak and lamb were good. The restaurant by the pool- do not bother. I have never seen blackened fish tacos look so unappealing. Literally charred puffs of what i do not know. Wish I had a picture. Overall, if food is not a concern, stay here. If you want better cusine, move on. i am giving it a 4 because the people who work here are great. Also, as others mentioned, I paid for an upgraded ocean view. If i stepped outside and cranked my head to the left, i saw water. Otherwise, we faced a lot of sand and i think a golf course? It was not worth mentioning (i probably should have asked for a switch) but it was a waste of money. read more

I'm not someone who usually takes the time to write a review but I don't want anyone to have the experiences we did this week. We traveled with some friends who booked their stays before us and we spent more money here than we ever have at any all inclusive. This was by far the worst service and hospitality of anywhere we have been period. Checkin process over 2 hours with the front desk pawning us off to a concierge to assist with booking our meals. She was never able to accommodate our larger group before 9:30 and seemed unapologetic and uninterested when we returned to her later to see if she had found anything for us. Pool closes at 6pm. Our group was 14 people with three children under 12 and four under 23 and seven adults. The kids were only able to swim for 30 minutes on our first day after our 2 hour checkin and a meal at the poolside restaurant. Our first and only experience in this restaurant was the server telling my husband that we couldn't order an appetizer while waiting for the rest of our group to come down as it would be confusing. One of the kids tried to order another hotdog in the server told him no and then explained that it would take over 25 minutes and confuse the kitchen. He did however bring another hot dog after our friend's son had left. All bars close at 6pm outside of one above the lobby unless you are eating dinner at a restaurant. You are not able to walk into any restaurant and just sit at a bar and have a cocktail as there are no bars. Reservations are required to walk into any of the restaurants and nothing took less than 15 minutes to be seated, even if just my husband and I. Zero difference between base level and reserve wristbands. They say premium spirits but there is still an up-charge even with highest level wristband for some subpar spirits. The only thing the reserve bands get you is access to one special "restaurant" and a reserve bar with basically all of the same booze and food. There is also and adult only pool with zero luxury appeal and seems more like a retirement community. No grab and go options which is not convenient for families with children. Even if you are looking for nice touches and extras to spend money on- there really isn't anything. Shower temperature fluctuates every few minutes between normal and scalding without notice. This was the same experience in all 6 of our rooms. My friend booked one of their rooms for 3 of her children and when they arrived they were charged an additional $1000 for their son to sleep on a couch. They repeatedly requested a blanket and still were not given one after 5 days and 6 requests. Their group had 2 reserve level rooms with an "ocean view" that faced a cement block. :/ They also prearranged special birthday arrangements and paid extra for flowers to be delivered which also never happened. After 4 requests we finally gave up on even getting their name on the 2 cabanas. Don't give any money to David or any of their concierge team. They do not want to help you and will just take your money and pretend they didn't know the rules or don't understand. There is a 65% chance of someone trying to talk you into a timeshare and they are only willing to communicate via What's App and that is where they try to sell you on going to a meeting. The food isn't all terrible but it isn't great. The best meal we had was off property at a small local restaurant. There was one breakfast restaurant open when we left this morning and yesterday the Reserve bar ran out of its premium tequilas and vodkas. Honestly by this point it didn't really matter. We just enjoyed the company of our friends and tried not to expect much. Save your money and sanity and stay anywhere else. This place is a total mess. Their serving staff is insanely overworked and their management team and customer service is the absolute worst. read more

We had wonderful stay at this resort. We booked through CostCo Travel, and upgraded to the Reserve through the resort via email. Dario, our concierge, was exceptional! He checked in everyday and even gave us recommendations for restaurants/activities in San Jose. All the staff were hospitable and always greeted us even walking through the hallways. They all appear to like/love their job. We have been to other resorts in Cabo, and some of the staff at those resorts, didn't appear to like their job and it showed. The food was pretty good. Our favorite was the Italian place, and the reserve restaurant, La Palapa. Service was a bit slow at times, but I am not going to fault them for that. Service is slow here(in the U.S.) too. There were a few groups in orientation, so they are trying their best to staff up. Only 1 restaurant (Gabi Bar) was open for lunch. Hopefully, as staffing improves, another will open. The resort is beautiful, and well kept. I would recommend this resort! read more

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I will elaborate, but overall, Meliá corporate management is doing this resort a huge disservice. They are severely understaffed and it shows in the service and employee morale. I will start with a few positives. The employees for kids activities do a great job, housekeeping keeps the rooms clean, and some of the servers at the restaurants are doing their very best. Now, the reasons for one star. First, we paid for The Reserve service. Don't do it! With kids, we were not allowed in most of the areas we paid for and our "personal butler" David not only did nothing, but repeatedly lied. I have several messages of him confirming a cabana for us and then when we didn't have one, he would say "we never asked him to reserve it". One thing I cannot stand is lying. Just tell the truth. Say the cabanas were full and I would be fine. Management should be aware of David's behavior. Second, the service is incredibly slow. Expect to wait 2 hours for every meal, even with a reservation. Breakfast took so long that we ended up ordering room service the night before, which was the most reliable meal we had. The resort is way above the capacity of their staffing. Lastly, some employees are clearly trying the best they can and seem so stressed out. Others just don't care. The morale is very low. With several years working in corporate hospitality myself, I know this is a Melia corporate management issue. Local management is probably not getting the support they need so corporate can save a few bucks. So, when I get a generic response back to my post from management, I encourage you to consider the harm you are doing to this resort's reputation. Every other guest I interacted with had the same complaints. read more

We stayed for 3 nights/4 days to celebrate our 9year anniversary and our first out of country trip since the pandemic. We had a lot of experiences here that are a bit unbelievable. As much as I would like to detail each and every thing that went wrong, it would be too burdensome. To say the least, the hotel is beautiful, the service comes with a lot of smiles but theres a lot of waiting, promises that don't come through, and excuses and blaming on the customer who receives inadequate service. read more

My family and I just stayed at Paradisus for a week and have mixed feelings. Booking was very easy and agent was great. At the resort, private beach is a must, personal concierge is a great touch, the Asian inspired restaurant is fantastic (sit in Carlos section), breakfast buffet is easy to get in and out, and the poolside bar is chill to hang at. On the flip side, service moves at a snails pace...very evident at all levels of the hotel. We got lucky with a few people, but in general, don't expect a drink or an answer to a request in a reasonable amount of time. Drinks were well below expectations..."middle" to bottom shelf for all inclusive?!? We asked for top shelf option and it was "unavailable for non Reserve members". We then asked for Reserve but that is not available for guests with children. Long story short...no common sense for guests willing to pay for premium products. Reservations are required for dinner, but that was not known until we arrived. So no dinner spot our first night and all the places we wanted to eat are booked up...very frustrating for our family. Tired of typing...book here if you want but I would look around more. Hilton next door looked fantastic. We had Hilton envy. ‍ read more

Service was amazing! Manuel with activities was AWESOME 10/10. Fun daily water aerobics, question of the day, connect four and UNO card games, and more! He is always smiling and remembers everyone's name from day one! He should get a raise!!!! Food was really better this time. This is our third time to Cabo since 2021. and we always come back here because of great service workers! Thanks for being so Covid Safe!! See you again SOON Manuel, remember I am the UNO Champ!! Just wish the pool fountain was working!!! Ester the bartender is AMAZING as usual read more

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My family of 4 had a great 5 day stay here. The property is beautiful and welcoming. I read reviews before coming and had honestly felt nervous that I wasn't going to enjoy it since reviews were such a mixed bag for this resort. For starters, I booked through Costco travel and got a pretty great deal, so the value of what I paid versus what I received is pretty good/fair. For the most part, we were pretty satisfied with our stay, but I think there are a few things to mention that should not be amiss and hope the Meliá management team can see and improve upon. Pros: -aesthetically pleasing exterior and common areas were all well maintained -rooms were clean (I'm a stickler for clean bathroom especially, and I found our personal bathroom to be fairly clean) -huge pool which is exactly what we needed for our kids -lots of pool loungers and cabanas - I did not have an issue finding loungers as some have mentioned -although the kids club was closed, the kids club staff did a great job of doing daily activities every 2 hours or so around the pool (scavenger hunts, painting, drawing, games, crafts). The ladies were energetic, engaging, and very friendly. This was huge in getting 20 minute breathers for parents like us every now and then. -efficient antigen testing on-site with same day results -better alcohol brands than other all-inclusives I've been to, but they depleted quickly through the day -for the most part, the food was decent - sometimes good, sometimes average, sometimes bad - which I feel like you're at the mercy of the chef or server. For an all-inclusive, the food was better than others I've been to -nightly entertainment Cons: -super limited food options -had I not read reviews to book dinner reservations beforehand, I could have been SOL. I emailed the resort a week before my arrival to arrange dinner reservations. -service was inconsistent - some days the service was great. Other days, it was non-existent. Although the property wasn't full, it felt very short staffed -4 restaurants open for dinner: Naos (American), Mole (Mexican), Capella (Italian), La Palapa (International). For breakfast, you have Naos (used to be a buffet, but not through COVID times) or grab and go pastries in the downstairs foyer. Lunch, there's Gabi Beach which we never dined at but ordered from daily poolside. Menu is the same daily and not a lot of options at each place. And La Palapa is for Reserve guests, and if you have kids, they are not welcomed so that limits your options to 3 dinner restaurants -beach shouldn't be advertised as swimmable, as it is not. Black and red flagged our whole stay -room walls are extremely thin as we always heard our neighbors -nightly entertainment can be heard from your room until around mid-night each night so if you're a light sleeper, be wary! -drinks here are super watered down and inconsistent from bartender to bartender. -$5 for room service which not only takes some time, but isn't quite appetizing by the time it is delivered Tips: -book dinner reservations ahead of time -order multiple things on the menu to find out what you'll like for that day, cause it'll be a hit or miss. We had some good meals and some not so good meals -housekeeping doesn't come daily unless you have the sign perched at your door, and you must let them know what you need replenished Overall, I thought the property was great and modern but could use some improvements. 5 stars is what it's advertised as but it is not it. Good for families with kids, but in the future I'd seek something better for my next stay in Cabo - unless the dining options improve and there is a better focus on service. read more

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First of all, Paradisus is a beautiful resort and the staff is excellent. Paradisus has one of the few beaches you can swim at, the staff are consistently friendly, helpful, and knowledgeable so there are a lot of positives if you're considering it for your Los Cabos destination. It's located about halfway between San Jose del Cabo (where the airport is) and Cabo San Lucas (where the marina and more nightlife is). We didn't have a great start to our stay at Paradisus Los Cabos as the private transfer we'd arranged via Paradisus wasn't at the airport when we arrived. Yes, we booked it through Paradisus and not with another vendor and I even submitted the "Pre-Arrival Preference Form" as we were asked to do so Paradisus had our flight information. Instead of walking out of the airport and into an awaiting vehicle, we had to work the phones and get some help from the very kind staff of Pacific Tours (Pacific Tours handles most of the transport work for Paradisus) that was there with the shuttle (which we weren't on the list for since we'd set up and paid for their private transfer). After about fifteen minutes on hold and trying to explain the situation to Paradisus, they dispatched a vehicle to retrieve us so we eventually got on our way to Paradisus. The bell staff at Paradisus were top-notch and always helpful. We'd signed up for the "Reserve" level at Paradisus so you're taken to a lounge for your check-in; the lounge is nice with snacks and its own bar. Check-in was pretty standard stuff where you learn about the resort, get your wristband that serves as your room key and pass during your stay. Then the upsell kicks off where they start pushing the special events that aren't included in your all-inclusive package. Since we'd purchased a package from Paradisus that included spa and restaurant credits, this is when you learn that you have to carry around a coupon book to use the credits and there are all kinds of terms and conditions associated with using your coupon book. Nothing feels quite as inclusive and luxurious as carrying around your coupons and negotiating how they can be used. We had a concierge who was always friendly and helpful; he helped with ordering room service since the website you're supposed to use didn't work. Paradisus loves QR codes and be prepared to have your phone with you because none of the restaurants we tried had printed menus, it's all via QR code which, again, doesn't really convey a sense of luxury when dining. At most bars, they'll have top shelf liquor but most of the time they're only using well liquors even if you're on the "Reserve" tier; heard them tell some folks they weren't allowed to pour the Hennesy cognac a guest was requesting, just keep it on the shelf for its visual appeal I guess? You'll be asked about the "Tuna Snoring Ritual" and my recommendation is a hard pass on this waste of an evening. There's a "champagne saber ritual" where they open a bottle of champagne with a saber; this is kind of cool till you realize you don't get any of the champagne they've opened. They talk about having a "mixologist" which leads one to believe you're going to be able to order crafted cocktails but that's not the case; you'll be served pre-batched drinks like cucumber martinis and some sake-based cocktail (the drinks seemed weak and watered down to me). If you happen to get seated close enough, you can watch them cut up the tuna but there's no narrative or anything like that explaining what they're doing or teaching anything about sushi, tuna, etc. We left after the second course, so I don't know if you ever get anything other than slices of tuna to eat. The spa is nice, we had a great massage but be prepared for prices that are far higher than even luxury spas in Las Vegas resorts. Speaking of prices, the hotel's gift shop (operated by an outside vendor, not the hotel itself which means you can't charge anything to your room so make sure you have your wallet with you) is exorbitant even for a hotel gift shop. Example one: Havianas flips that retail for $20 are $82 USD here; example two: a bottle of milk of magnesia is $29 USD and a roll of antacid is $9 USD. I'd suggest bringing your own sunscreen because one can is $44 USD at the Paradisus gift shop. If you're looking at excursions, we enjoyed the horseback riding and two bay snorkel cruise which you can book through Pacific Tours at the hotel lobby. Couple of smaller points: you can't flush toilet paper in the toilet so you have to drop it in a little trashcan, you can't drink or brush your teeth using the tap water (they do provide plenty of bottled water in your room). This is by far the longest review I've ever written and I'm still kind of torn about the place because while the resort and its staff are excellent, the constant upsell at the restaurants gets old when you've already paid for what's supposed to be the "Reserve" inclusive package they pitch as being top tier. read more

My daughter was married here December 2021. Hotel is beautiful and most of the food was great. Wedding was spectacular, now for the bad part. Our group consisted of approx 80 people. Checkin was a nightmare, they had double booked an extra room in my account and wanted me to pay. We tried to change this numerous times but it never got changed. This extra booking was their mistake. When I paid for the three rooms, the amount was more then our original quote. They did change it but it took awhile. The reservations manager Lorezo is terrible. We tried to watch the Cowboy game on Thursday night and the charge to bring a tv out was $650. We asked about this at check in and they said the tv would be in the bar area. No TVs anywhere except rooms and workout area. Never knew anything going on, no activities, shows, maps, restaurant information. No communication whatsoever. Wanted to see the turtles released and checked multiple times a day to find out when. They released them at 5:00 and I got nothing. We were there five nights and I asked at the concierge constantly. Kept hearing the same thing, they would send a text one to two hours before release. Nothing! Our good friends with the gold bracelets had some jewelry stolen from her makeup bag. After an investigation was made they found it two days later and said "Housekeeping Found it". Another couple had a purse stolen from their room. They were also with the gold bracelet people. Both rooms were very close to one another. Day of the wedding we had reserved a babysitter for $100 an hour. Only four kids and babysitter couldn't get there until 8:00. We ended up putting them in the Kid Zone and they still charged $600. There were four extra kids in the kid zone with the same amount of babysitters (two). I argued with Lorenzo about this and he was a total jerk. No Manager (Lorezo) skills whatsoever. We dropped them at the kid zone at 6:15 and picked them up at 11:05 in the hotel room. Charged us for six hours? $600 Ridiculous. Everything with the hotel was great. We are very unhappy with the customer service. Our favorite all inclusive was a Meliá resort but never again. Buyer's Beware read more

Clean, friendly and very accommodating. Near Cabo san Lucas and San Jose De Los Cabos. Very quiet area and great place to relax. Did lack taste in their food. read more

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We had a wonderful vacation at Paradisus Los Cabos. The resort is gorgeous, has great amenities, and the all-inclusive package is truly all inclusive (including room service, minibar and all bars and restaurants except one). But what sets this place apart is the service-- warm, welcoming and always willing to go above & beyond. A special call out to Nataly and Denet at the Kids Club (also included) for taking such great care of our 10 year old! read more

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This is a review of the "Mole" restaurant inside the Paradisus hotel. We arrived promptly for our 7pm reservation, hoping to be done for the 8pm show that evening. We were 1.5 hours in to dinner and still yet to receive our main entree. When we inquired about the length of dinner, the server, "Dario", suggested dinner can take well over 3 hours. He said "at least I have brought you SOME food". As if a couple appetizers would be enough for waiting an hour and a half. Never did he even attempt to apologize for the delay. I have a one year old... and to think we have to wait over 3 hours for dinner is ridiculous. Eventually, we decided to just leave the restaurant and instead call room service to our room. We missed the 8pm show AND didn't even have dinner!! I don't like leaving negative reviews. If you look at my profile, I tend to give most businesses 4 and 5 stars, but I was so disappointed tonight. Just so you know, I paid over $700 per night for this stay! This was just bad service. I will update with more on the hotel itself. Tonight was just our first night in. read more

This is a beautiful resort. Our reserve select ocean view room was very nice and the room service was quick every time we ordered. Our concierge was Dario and he truly made the trip a different experience! If you have the option make sure you request Dario! This is more of a quiet resort than a party resort. We would definitely come back here though. read more

After 5 days here, I want to provide an honest and thorough review.. Our overall experience was that the hotel is incredibly understaffed, service is insanely slow and many of the things promised never happen. The hotel truly does not seem to care about providing quality service. Let me start with the pros... The kids club is great! Vidi and the rest of the ladies were very sweet. Although it takes forever to receive your food and your order is often wrong, for an all inclusive the food is good. We enjoyed the nightly entertainment. Our master ocean front suite was very nice. The resort feels clean. The cons... The beach was not swimmable during our stay! We chose this resort for its swimmable beach but it was red and black flagged each day. We were never able to take our kids in the water. The pool service is almost nonexistent. There are two waters for an incredibly large area. Yesterday, I ordered waters twice and they finally they came over an hour after I first ordered them. It took 45 minutes to get a drink. And almost 90 minutes to receive lunch and it wasn't very good. If you're here on a Sunday or Monday expect them to run out of several of the food and beverages on the menus. No champagne at breakfast, no octopus at lunch, no Don Julio and on and on.... The menus aren't that large so you would hope they at least have what's on them. The drinks are not great and incredibly inconsistent from bar to bar. The margaritas especially were not very good and were a different drink every time we ordered them. This is the first all inclusive where I've seen that there is a $5 charge to order room service. Being that not all of the restaurants are open, I think this is ridiculous. And if you do order room service, expect it to take 90 minutes. We paid an additional $450 to upgrade one of our rooms because we were told we would have connecting rooms. I confirmed this three times before our arrival and when we showed up they were not connecting. Half way through our stay they moved us to connecting rooms but refused to credit us the upgrade cost. We booked 5 rooms for our group. 3 of the 5 are in the reserve class. I would say it's not worth paying extra because several of the services primed never happened. One room never received a butler which would be a main benefit of the reserve service. When we questioned this our last day we were told it's our responsibility to setup the butler. I've stayed at several all inclusive s with butler service snd have never heard of this. There is one reserve bar that does have better liquor but I saw many non reserve class guests getting drinks there so its slightly pointless. Also, many of the amenities like aromatherapy were never offered to us. There's a restaurant for reserve guests only but they don't allow children. Maybe they should focus on actually opening all of the restaurants on the property before having an adult only restaurant. Overall, the service is just not good. They are incredibly understaffed and seem to want to blame that on covid but if they can't handle it they should not be so fully booked. Being that our group alone spent about $20k on rooms I would have thought they might have made a bit more effort. We also told them prior to arrival that it was my husbands 40th birthday and they said they would decorate our room but that never happened. Would I recommend this hotel, no. Could it be good, yes, if the management did something about the understaffing and poor service. read more

Service was amazing. Food was really good. Place was absolutely gorgeous and relaxing.

This is a wonderful resort! Everything about it is 5 star. Everyone there has amazing customer service. Adrian, our concierge, was always helping my wife and I. Whatever I asked of him, he was able to make it happen. The food is delicious. The resort is spectacular. 5 star resort. read more

This was our first time in Cabo and we loved our stay at paradisus. LOCATION - 5 star. This is a beachfront property with gorgeous views of sea of Cortez. The Gabi sky bar is which opens nightly offers some amazing ocean views while you grab your fav drink. RESORT- 5 star. We booked family concierge section, had a separate check in area. Everything was nice and relaxing. The "lounge" that is included with the family concierge is a really small area and honestly other than check in and check out, we barely used it. They have some treats and cookies for kids, coffee etc. mostly just snack stuff, I have attached pic to see what was offered food wise. Our room was oceanfront master which I would highly recommend if you are traveling with kids. There is a separate living area with pull out sofa. The bedroom has king bed with nice modern couch. 2 balconies, offering stunning views of the ocean. The bathroom has tub and twin vanities, cute accessories for kids including robes! The best part was this huge walk in closet/dresser area that was like a room by itself! Our butler Ricardo was amazing and surprised my kids with treats and stories each day. He did a great job helping us celebrate my parents in laws birthday by getting us cake and champagne. FOOD AND RESTAURANTS - 2.5 stars. The dinner restaurants do not take reservations, all walk ins. We waited an hour at Mole, the Mexican restaurant waiting for our table. We were told by the manager that our table was being "cleaned" for an hour!! It was so hot and humid to wait outside with our hungry kids. La palapa is their adults only restaurant that didn't have wait but our server forgot our dessert order and by the time we finished our dinner, we were told the kitchen was closed and couldn't order any more food. Gabi beach is a gorgeous restaurant that only serves lunch. It felt so understaffed, we would wait 15 mins in the hot sun just to get a table. After we got seated it took over an hour to get our food. They had few servers there and were constantly rushing, we felt guilty to ask for anything. The buffet restaurant Naos gets so busy that sometimes they make you sit at market grill which does not have AC and can get so hot. The taste of food is average at its best. For me, food is a big part of all inclusive. Not one dinner felt gourmet or a fun dining experience. Our one and only good food experience was at Naos special thanks to Miguel and chef Ricardo who went out of their way to make us Indian food!! POOL AND BEACH - 5 star. Beautiful pool and despite a lot of people, didn't seem crowded. Even later in the day you are able to find a cabana. If you want the best cabana, come early and get your spot!Swim up bar is really awesome and does a great job getting you whatever drinks you want. Beach bar is a must visit, like a hidden treasure, nice ocean breeze and shade while you enjoy your fav drink. The swimmable part of the beach is really small but it's awesome. We went to the beach in the evening, around sunset it was great. They do have beach concierge and umbrellas there which were always available. Resort activities are great, my father in law did the yoga classes each morning, dance lessons at Gabi bar were amazing and the nightly shows we awesome best was Michael Jackson show. Overall a great resort! read more

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My family & I been in Cabo way too many times, and unfortunately I would like to say that this Hotel was one of the worst experience we had. Starting with our confirmation, we reserved a top of the line ocean front room, but we were given a room with a partial ocean view, which caused one exhausting day for me and my family. Finally next day they gave us a room that we initially paid for, but this time our balcony looked like a California Mexico border, you have to climb in order to see the ocean. The food was mediocre, Waiters were OK some of them were rude to ask me change my tank top to a t-shirt since my masculine shoulders were showing while having lunch at LA Palapa restaurant. Overall, spending top dollars for this resort... Not worth it, there are lot of Upscale gorgeous new hotels in the area. Don't use this facility. read more

The food was out of this world! Our room was beautiful and very cozy. We upgraded to royal service and it was totally worth it. Only complaint would be that the pool was freezing and the kids screaming at dinner. Other than that it was perfect! Mole, Gabi beach, LaPalapa, and the hibachi bar at Bano were all amazing. Staff was excellent everywhere and we loved using the spa everyday. read more

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Not sure why there are so many bad reviews. This is by far the best all-inclusive hotel in Cabo. Food options are definitely reduced compared to pre-pandemic, but food quality is the same. read more

My wife and i stayed here because it was all inclusive and costco members got a good travel deal here. When we booked our trip, we decided to upgraded to an "ocean view" suite because it was our anniversary. This resort was appealing because we had stayed at the Hilton last year (this is the neighboring property) and absolutely loved it but wished it had been all-inclusive because of all the extra money we had spent on food and drinks while staying there. Here's the bullet points: Our ocean view was really a golf course view and only if you hung your head over the railing you saw the ocean. The all inclusive was really great although the Hilton Buffett and gym is was was better but overall the all inclusive was the best feature. The ocean views of the property was disappointing, you can see the ocean but the property and restaurants are set back really far on the property so only when you're on the edge of the pool or at one restaurant & bar can you see the pool. The service was disappointing, maybe they're over worked or under staffed or maybe this is the negative side of the all inclusive. But the service was noticeably lacking. read more

Paradisus Los Cabos - The best part of the ocean view - Hotels Near Me - Los Cabos, BCS

1. Sounds petty but the music around the pool is odd, strange, weird, in no way relaxing, recognizable or even fun. Highly annoying actually.2 food was ok. Just ok. On a positive side the grounds were kept. The pool was nice. For the money... there are much better places to stay. read more

The Hotel is a bit run down. It's a hit or miss with service. If your young and want to have a variation of restaurants and activities within the hotel, this place is not for you. The pool area is nice but they need more personnel to service the customers. It would take over an hour to get drinks from a server. Restaurants are great for dinner. Breakfasts are ok. read more

I don't think I have the skill necessary to describe how fantastic this place is. We're doing the royal package and our concierge Alexis is a superhuman. Thanks everyone for everything you do. You have ruined traveling for me, now I'm always gonna expect it to be this awesome or no dice. Adult only pool is cool and quiet I'm sure during summer this is a must. Gonna gonwalk the beach read more

From the check-in to check-out I was impressed and pleased with the level of service and attention of their staff. The room was well-appointed and did a great job of making me comfortable. Beautiful pool. There was a swimmable beach and even a private Reserve Pool for guests without children. (Make sure you obtain the Reserve access) Food was well above the standards of an all-inclusive. However, once I challenged the chefs to 'impress me' with presentations off the menu I was WOWED. Sanitation was exceptional. Masks were worn everywhere. The resort went the extra distance to ensure the safety of its guests. Take it from me -leave enough time-and even advance notification to the restaurants and the chefs will, if time permits, rise to the occasion. Paradisus had an exceptional chef at LA PALAPA exclusively for guests of The Reserve. Overlooking the serene waters of the Sea of Cortez, La Palapa created a three-course menu that was an exceptional blend of all the new culinary trends including Cappucino Truffle Soup, seared marinated sea bass, and rack of lamb. Mole offered contemporary Mexican cuisine with special made-to-order quesadillas that were so good we ordered extras. CAPELLA was average. Its casual ambiance paired well with its average pasta and pizza. Nothing remarkable here but in fairness, I did eat with several others who seemed more impressed than I was. I went to GABI BEACH for lunch with 8 guests. I challenged the chef and he delivered with a perfect blend of elegance, international flavors. Again, by asking the chef to 'impress' our table he made the meal memorable. Normally I am not a huge fan of all-inclusive because I often feel obligated to eat way too much. Paradisus managed to offer reasonable portions at each restaurant. Once I strayed from 'menu' selections to 'chef' suggestions the gastronomic experience shifted. Please remember not all chefs can accommodate last-minute requests. Give them the courtesy to have time to prepare and deliver their 'best efforts and don't forget to tip accordingly. I always bring my artisan chocolates to share with the waitstaff and chef. Amazing how my chocolate has become a currency. read more

Celebrating the big 4-0, I was hoping that this hotel would emulate the amazing experience I had at one of their resorts in Cancun. I specifically ordered the swim up suite with Royal Service and was so excited when we arrived. Silly me, I really thought that this place would be on par with my other experience. It was nowhere close. The positives we experienced were decent food at all restaurants and an incredible birthday dinner at the Gastro restaurant (separate review). That's about it. Our Royal Service butler did not come see us once. Not once! We basically has a stalker of a butler at the last place who went above and beyond (and then some) who would find us at all hours of the day and surprise us with lots of little extras. Paradisus Los Cabos Royal Service is not the same and not worth the money! We finally complained and got a new butler for our last day. She followed us around as we checked out to make sure she got a tip. Even after basically doing nothing even remotely special for us on that one day she was assigned to us. The noise was horrible. The rooms next to us were taken up by a very large party who blared rap and hip hop music with extremely explicit lyrics day and night. Our room basically vibrated non-stop until we finally moved rooms altogether to avoid them. By the way - no one who worked at this property cared or even confronted them. The pool and swim up pool is not heated. It's not even room temperature, it is freezing! What a waste of a swim up suite upgrade. The beach is rocky and not swimmable as advertised. Overall, I would definitely not recommend this resort, especially if you've experienced true Royal Service elsewhere. It definitely put a damper on what should have been a phenomenal birthday weekend. read more

Paradisus Los Cabos is a literal joke. The service and property are so bad you might as well stay at a Motel 6 with beach access. The food was awful in every restaurant; served COLD, no flavor, over-cooked in most instances. It's so bad the guest are forced to go off property to find suitable dining accommodations, even the staff can't find a good thing to say or a recommendation on property of anything pleasing to the palette. It wouldn't be bad if their drinks were good, but they are weak and they use the cheapest mixes for margaritas and pina coladas so the drink is gritty with a horrible after taste. Even in THE RESERVE area where they brag about premium alcohol and stocked bars in your room... we received none of it. We are on day 3 of 5 here and still don't have the dedicated concierge we were promised as a part of THE RESERVE PACKAGE, we didn't get VIP check-in, or the private tour of the property (which is so small that you couldn't get lost if you wanted to). We had to book all of our own reservations so far and even get our own car services to go off property. Don't bother paying for an upgraded room or suite, every room on the property is the same. Nothing special about Reserve... they say it's the view, but to be honest the garden view gives you just as much view of the ocean as you would have if you were in an ocean view room. The RESERVE lounge has food that has literally been sitting out ALL DAY long, the area is not maintained or cleaned all day. I went in for peace and quiet to journal first thing in the morning and couldn't find a clean table or place to write and no one was in a hurry to clean and prepare for the guests. The desk staff are rude and unconcerned. Check-in is a frustrating and cumbersome process and does not make you feel welcomed. The male staff are so busy flirting and asking for your phone number that they can't do their jobs and follow thru. I communicated with the staff for one month prior to coming to the property and should have cancelled based on their non-responsiveness and their inability to follow through on answering questions and calling back. We arrived without the upgrades or special requests being fulfilled and none of the reservations being booked. With all of this not one staff member has taken ownership or apologized for the experience we've had and they continue to drop the ball. Please save your money and stay somewhere else. read more

Beautiful resort. However, the staff around the pool was extremely rude and disrespectful. We got to the pool at 8:00am and grabbed two chairs with an umbrella. Around 2:00 Omar came over and took my umbrella that I was sitting right next too. He wouldn't respond when I tried to stop him. When I approached a few staff members to ask for help Lilianna was extremely short, rude, and was disrespectful to me as a guest of this hotel and even took a picture of me. Invasion of privacy. We are in Cabo at least twice a year. This is not a hotel I would recommend. read more

Paradisus Los Cabos - Pool - Hotels Near Me - Los Cabos, BCS

I came here to celebrate my birthday with a group of girlfriends in March 2018. The resort was absolutely gorgeous and we had an amazing stay from start to finish. The staff member, at the Royal lounge, Mauricio went above and beyond as far as professionalism and made the experience very memorable! Definitely a star employee and was very knowledgeable about all that Cabo had to offer. Our butler Alejandro was also very helpful and aided my group at any time. He was the restaurant guru as well. The royal service was a must and I hope to return back to this resort one day. Thank you all for the exceptional service. read more

The food. So many missed opportunities. Food has been the best of any AI we've been to, but by just a bit, and still marginal at best. Hot food should be served hot by the way. Gabi Restaurant (as only sit-down restaurant option) has server issues and can be slow to get lukewarm food out. Every meal had a burger and there was a problem each visit. Room service lost our order and just never showed up. We were told the app went down yet it was confirmed on our end?? Sanitation in the restaurants are terrible. They pre-set each setting and do not pick up the unused settings during your meal and the worst pary is the reset your USED placemats with new napkins and cutlery for the next guests. Yuck! And finally.. 100% of the time were were asked before being seated if we had allergies. How thoughtfull; Not really. They do not ask who has the allergy and do not pass info to server so why bother? So we asked why they ask.. their response. "I don't know". At least this person was honest. Beautiful property as a whole, rooms adequate & clean, good room AC, pool service and staff were great, drinks were solid except for the mexican sparkling wine. Labeled at brut but sweet as Asti Spumante. Probably will not return to Paradisus or Melia. read more

If you are looking to get married at this resort STAY FAR AWAY FROM IT. We got married at Paradisus end of January 2024. The entire wedding planning process was absolutely horrible due to Paradisus. My now husband and I would have never picked Paradisus if we knew how truly unprofessional and difficult one resort could be. We brought in well over $100k to the resort and were still treated horribly the entire process including during our wedding week. Unresponsive: For 6 months leading up to the wedding, we sent email after email, scheduled meeting after meeting, and did not hear anything back from Paradisus. They changed management multiple times during the process and did not communicate the new point of contact to us. During our wedding week was when they decided to finally respond and deal with the logistics we had been begging for answers to for weeks. We did not get to enjoy our wedding week because we were picking up their slack from the planning process and had to work with them directly at the resort on details that should have been figured out months ago. Unaccommodating: 6 months leading up to the wedding Paradisus was unaccommodating to say the very least. Paradisus also was extremely sneaky in their ways and tried to over charge on everything. Before we signed our contract, they would provide rates then raise them when it was time to pay. This back and forth was such a headache for us and made our wedding planning experience dreadful. They would also sneak things into our contract that we could only utilize their vendors (which completely over charge) which is not what we agreed to over the phone. When we designated a room block number, we would receive emails from the management on the number that we filled then hear back from them a few weeks later that it was actually a lower number and we had to be responsible for the rooms that were not filled. When we asked for our guests to have transportation from the airport, they said they do not provide that service at all. When we looked online transportation was provided for every room so they completely lied to us for their own gain. During our wedding week, the wedding coordinator assigned by the resort, Beatrice, was no where to be found. We waited around on our wedding day for hours waiting to talk to her and she did not provide a secondary point of contact. For bridesmaids getting ready, they offered to provide a dimly lit banquet room with no windows instead of a bridal suite. We ended up having to pay out of our pocket for the bridal suite since they did not include for us. For how much money we put into this resort, you would expect to be treated better or at least get some compensation for how hard they made the process for us. Theft: After the wedding, several guests lost personal items. One of our guests left our other guests' air pods at the front desk. When I went to go pick them up they said they never received the AirPods when that is a lie. Two other guests left a JBL speaker and some jewelry in their rooms which also disappeared. When following up with them after we left on these items, there was no surprise that they did not respond to us. We have called several times since and they claim nothing has been returned to lost and found. Deception: When planning a reception dinner, Paradisus confirmed we would have a bar at our dinner which we paid for open bar. A week or so before the wedding, they provided a layout with no bar. This was unacceptable to us so we asked to move location which is very reasonable since a bar at our reception is what we agreed to. After we changed location, Paradisus charged us an obscene price per guest on the new location. Even for Paradisus, this was a new low. When we showed up to the event at the new location, it was in the corner and completely cramped barely any room to dance. We were once again mortified. read more