This company has NO idea what they're doing. Paid for a chimey leak, they said they did a total rebuild, it's leaking in the same spot it was before they charged me $1400. Owner doesn't respond to messages, finally sent someone out and they put plastic wrap on it! Stay away from this business read more

Parchment Chimney - Chimney Sweeps Near Me - Kalamazoo, Michigan

In Spring of 2024, Parchment Chimney helped us mend our chimney on our 1970's home. They did a wonderful job. Their bid was very competitive. Their work was top notch. Mark worked to answer any question I had about the process. His team were kind and helpful. They did an excellent job of cleaning up and ensuring nothing was damaged in the process. They even worked to match the old brick and shingles. They were a one stop company and completed the entire project where other bids didn't include flashing or shingling. I am very pleased with their work and would recommend them. read more

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Avoid working with this company. I got an estimate from Parchment Chimney for repair of my fireplace and put a $600 deposit down and never heard back from them. They stopped picking up the phone or returning my calls/voicemails. When I asked a friend to call for me he told them to give me back my money... and then they stopped answering the phone when he called. I have left multiple voicemails. It has been over a year. I called someone else out to look at the chimney. He fixed it within five minutes and refused payment... so, not only did Parchment Chimney take money that is not theirs (since they never did the work) they also misdiagnosed the problem. So, in my experience, Parchment Chimney is incompetent, unethical and unprofessional. Save yourself... find somewhere else. read more

This place appears to be no longer in business. Do not do any work with them if they still are in operation. They will take your money and not fulfill their servivces. read more

BE WARNED! This guy will write a contract, take a deposit and make all sorts of promises then leave you hanging. I am a licensed building contractor and I have never met a more unprofessional contractor. After 3 months of inactivity, no communication and empty promises, I cancelled the contract and demanded my deposit to be returned. He has gone non-responsive. read more

Avoid at all costs. This man came and gave my parents an estimate in July for chimney brick work. It's now almost April. My parents gave him an $800 deposit and he took the money and ran. Never returns calls and doesn't do the work. Just steals your money. Please benefit from our loss and do not give him the time of day or your money he will steal from you. He will give you a good price and ask for a deposit. Please don't fall for it. Looking into small claims court as we speak. We have had 2 other chimney companies do estimates recently and both had very negative things to say about parchment chimney, one company even called this man SCUM. read more

Would have given zero stars if possible. This review is long overdue but I was originally optimistic that the owner of Parchment Chimney would make things right. After reading other reviews my optimism faded and I figured I should share our story to keep others from being taken advantage of by this company. First let me say we used them last year, 2022, and they did a great job. Apparently there has been changes because the owners son no longer works there. They came out to clean our chimney this year, 2023, and the owner, Mark, had my husband meet him for payment because he didn't trust his employees to take the payment. Made me wonder if I could trust them in my home or to clean my chimney. Then we realized when they put the woodburner pipe back together it wasn't even connected correctly. We called and Mark sent someone else out. They said it was the best it could be done and they put heat tape around it. Like the tape that's on your furnace duct work. That is not made for a pipe that gets very hot. They even left the roll for us to reapply it. My husband called Mark yet again. This time he came out and said he would send out a different team to fix it, which he has never done. Mark stopped answering or returning calls. Parchment Chimney is now a shady business that should no longer be around! read more

Two men came out inspected our chimney, said it did not need cleaning but that we needed a new cap. We discussed two different types and agreed that the $300 one would be fine. They said the owner would order and set up installation. A week later the owner said he needed to come back and inspect from the inside. I told him the original two workers did. He said he needed to come out and wanted to come immediately. He looked in and up our fireplace and said it needed cleaning and wanted me to buy the $900 cap today. So, either he was looking for a lot of extra money or he doesn't hire competent workers. I felt scammed and said never mind. Still paid $150 for inspection. This is not a trustworthy business. read more

Great, efficient, and friendly crew. I called to have my chimney cleaned and they were there the next day. Price was reasonable. I will be calling them again for future service. read more

Called ..they didn't answer but called right back from vehicle. Set up an appointment for a week later (today) at a property we are remodeling. We do NOT live there yet so had to go over there before 9am to make sure someone was there to let them in. We were there at 8:30am...they never called or showed up! They have TWO contact #'s! We called them to see what happened...no answer. Perhaps they didn't check their own chimney and their place burned down. (Smh!) We now have an appointment with another place (Top Hat) out of Dowagiac. Hoping we can get this done before the snow flies! Update: he called back and claims he was there when he said he would be..yet our THREE cameras outside do not show him even driving by. This is pure craziness! Why wouldn't he have called one of the TWO phone #'s I gave him? Waiting for him to show up now...we'll see how this goes. I've been here since 8:30am with no heat..waiting already. It's now 1pm...he says he will be here in 20 minutes. read more

My whole family uses Parchment Chimney for service work to our fire places. (parents, grandma, etc) They are INCREDIBLY honest. In our new new home I needed the chimneys inspected and cleaned, they came out and inspected them. When i got the bill it was less than $100... didn't my chimneys need to be cleaned? NOPE! They even wrote me a quote for some minor repairs I needed and said told me up front to shop around town if I wanted to have the work done. Do they NOT like money? I was so stunned by their honesty I didn't even bother shopping around. They told me I will also need some minor mortar work -- but not for 3-5 years. (who says that?!) My parents are huge wood burners and they use them to get theirs cleaned yearly and my Grandma too, when he needs it. I am super happy with them and would highly recommend them. read more

I called them and they came out the same day for a quick inspection. The next day 4 guys were here to clean the chimney. They were respectful of my property with drop cloths and vacuums. I don't know what another company would charge so I can't comment on the competitiveness of the pricing. They were nice and courteous. Assuming I don't have a chimney fire anytime soon I am very satisfied. The quick response and service was especially appreciated. read more

not very Professional seem to be in a hurry didn't take time to make sure everything was good now having issues with smoke backing up again in my house read more

Horrible customer service. I called them to do some work on my chimney. When I called the man said he was driving and would call me back, fair enough, but he never called back. Called again, again he was driving, but he pulled over took my info and we set an appointment. Appointment day comes and nothing. I call them, guy says he has no record of an appointment but will come out later that day. Fine. Gets here, tells me what I need and says he will send a written estimate in the mail. One week goes by, no estimate, so I call them and leave a message. Nothing. Week two, I call and leave a message, nothing. I'm not going to beg people to take my money. read more

Josh and Josh (aka "Puppy") did a fantastic job. In regard to the actual cleaning of the chimney they were efficient, proficient and quite capable. They did great work. In addition to their chimney cleaning prowess, these two were incredibly personal. Both were polite, engaging and enjoyable while doing their tasks in good time. They clearly communicated what they were going to do and once done clearly communicated their post work report. I'd call Parchment Chimney again in a heart beat and highly recommend them. read more

We would give them zero stars if we could. We contacted Parchment Chimney in June when we had a move in date for our Vicksburg home. They would not schedule us until we were actually moved in, which we did the second week in July. They came out on July 12, looked at the scope of work and said they would get back with an estimate. Weeks went by and no estimate. When we called them they said the estimate had been mailed but would mail a second one. Again nothing. We called a couple of more times and now they will not answer or return our calls. We echo Kevin's sentiments, not only horrible customer service, no customer service. We have wasted precious time we should have spent with another vendor and will probably not have use of our fireplace this winter. read more

If a zero star was available this company deserves it! They were to repair the flashing on my chimney and did not! They did a quick unacceptable job which a company I hired to correct the work Parchment did said the work was so substandard I would have had serious water leakage in the spring. This company is unscrupulous and is not to be trusted. read more

I needed my chimney masonry repaired and re-pointed and could not get other companies to even call me back. Mark at Parchment chimney answered my call right away and got me scheduled. A week later the materials were in and my chimney was fixed and ready for winter. The guys were very nice and professional while working and carefully cleaned up the job site. Would recommend them! read more