Every year, I choose a venue to host our company dinner for employees and their spouses, and this…read morehotel has become our favorite because the food is simply incredible. We were seated in the enclosed patio at the bistro, which created the perfect intimate atmosphere for our group. The prix fixe menu I selected was thoughtfully designed and worked beautifully for our employees, including those with food allergies and even our pickiest eaters. There was something for everyone, and it all just made sense. The week leading up to our dinner is always incredibly busy with multiple company events, so I'm constantly being pulled in different directions. I was worried my communication or role in the planning process might fall short, but Martini and Andre were absolute professionals. They knew exactly what they were doing and made the entire experience completely seamless. Our guests couldn't stop talking about our server, he was outstanding. The service was exceptional, and the food exceeded even our high expectations. This has officially become our forever annual event venue. I can't thank the entire team enough for their hospitality, attention to detail, and for making our company dinner such a memorable experience. We can't wait to come back next year!

I was treated unfairly makes me wonder was it my skin color…read more I am requesting assistance regarding my stay at Lafayette Park Hotel & Spa from June 26-29, 2026. I reserved and prepaid $977.28 through the AAA Travel website for a Premium Two King Beds room. My confirmation clearly states that I purchased a Premium Two King Beds room. Before traveling, I also called the hotel directly to verify my reservation, and I was assured everything was confirmed. Upon arrival, I was informed that my room type was no longer available. Instead of the two king beds I had reserved and paid for, I was given a room with only one king bed and a rollaway bed. I was traveling with my elderly mother and my adult daughter. Because the rollaway bed was not suitable for my daughter, my mother had to sleep on the rollaway bed for our three-night stay. This was not the room I purchased, and it significantly affected our comfort during our trip. I immediately asked whether another room was available or whether the hotel could provide a discount or other accommodation. I was told the hotel was sold out and that nothing could be done. The staff was not empathetic and repeatedly stated that because I had booked through a third party, there was nothing they could do. After returning home, I contacted the hotel again. During that conversation, I was told that I had been "bumped" because I booked through a third party and that had I booked directly through the hotel, they would have honored my reservation. I find this unacceptable. My reservation was confirmed, paid in full, and verified directly with the hotel before my arrival. Guests should not receive inferior accommodations simply because they booked through an authorized travel partner such as AAA. I respectfully request: * A partial refund for failing to provide the room category I paid for. * A written explanation as to why my confirmed reservation was not honored. * An explanation of the hotel's policy regarding confirmed reservations made through AAA and other authorized travel agencies. I have already opened a case with AAA Travel and hope this matter can be resolved promptly and fairly.

This property was added to the Wyndham club in San Francisco. It looked like a good area at Civic…read moreCenter near City Hall. We pulled up and were buzzed in. As soon as you walk in, you see the beautiful Decor, Chandelier and seating area. We are welcomed in and checked into our room. They allowed us to take our luggage for our car to the room before taking it to the parking garage. They gave us a pass that allowed in and out privileges in the public parking garage Around the corner. That was pretty convenient. The hotel felt like I was transported back in the early 1900s, well restored and lovely decor. The elevator was neat where you pull the door and enter the small elevator. Good for about 5 to 6 people. Our accommodations were on the fifth floor with views of City Hall. The room was nicely updated, and it had all the amenities needed for a quick getaway. Includes a refrigerator, microwave, glassware, and plates. The area is very walkable. It's close to City Hall, the Asian art Museum, Opera House, and Hayes Valley, which is pretty cool on a Saturday evening to stroll around. They had live music. They block off two streets to allow for walking. There are several restaurants and bars within walking distance in that area. There's an ice cream shop there on Hayes for a sweet treat. There's also some really cool Brunch spots around the hotel. We actually walked to brunch at Son and Gardens, which was about a 15 minute easy walk. There's also Peacock Pansy for good food. The hotel attendance are really nice. Always say hello and goodbye as you enter exit. They have self serve complementary coffee and tea by the front desk. And don't forget to ask for a fresh baked cookie. They are so good!

Located less than 0.5mile from SF City Hall, this cute boutique hotel is upscale and sophisticated…read more The foyer is expertly decorated in royal blue, gold and deep green hues with a shimmering chandelier as the room's center piece. Check-in was a breeze and service was polite and friendly. Complimentary macarons and cookies are offered in the afternoon and fresh coffee, hot cocoa and teas 24/7. Rooms are located on 7 floors and can be accessed with the elevator or stairs. Our room was tiny which can only fit a queen size bed with no additional seating area. Room amenities include a mini fridge, microwave, toaster, dinnerware and glassware. Street parking can be difficult but there is a parking garage around the corner within walking distance. Definitely would stay here again and am highly recommending for anyone looking for a classy place to stay in SF!

Limor and her crew helped us book a little apartment with a huge view of San Francisco Bay at…read moreChristmas time. The information provided including pictures was accurate and helpful. Limor answered my questions quickly. She was helpful in pointing out things to do and see in the area. We are looking forward to future vacations in the Bay Area and will definitely use Book a Nook again. While the apartment was comfortable and the view was stunning, what made the experience a 5-star vacation was Limor and her staff. Good communication before, during and after the stay was the key to a relaxed and happy vacation.

In response to the owner: My name is not Paul (not sure where you're getting that), and I booked…read morethe rental through Airbnb. Don't try and discredit reviews through slander, Limor. If it's 50 degrees out, turn on the heat to make guests feel comfortable. A passive aggressive sign that tells ,e "don't open blinds or the furniture gets too much sun" is not for my safety.

I'm currently staying here, and so far, the front desk has been great. The valet staff are…read moreincredibly kind; I've found myself chatting with them for about half an hour. I really appreciate people who are open to conversation. I'm sure they know who I am now. I've only been here for a few days, but the hotel also offers breakfast in the morning. The kitchen staff worker is wonderful; you can tell she loves her job. She'll randomly come out and offer special items that aren't part of the free breakfast. She even baked a huge tray of cookies and started offering them to the hotel guests in the lobby. I'll be back next week, and I'm sure the experience will be just as wonderful as my first week.

I have stayed at Residence Inn by Marriott numerous times, but this was my first stay at the Walnut…read moreCreek location. After what happened, I can confidently say I will NEVER stay here again. My husband, our three kids, and I stayed for one night. We paid $35 for valet parking and trusted that our vehicle and belongings would be secure. The valet staff greeted us nicely when we arrived, so we had no reason to think anything was wrong. The next morning, after enjoying breakfast and checking out, we were waiting for our car. The moment I opened the door, I realized our entire vehicle had been ransacked. Multiple belongings were stolen, including something incredibly important my children's birth certificates and Social Security cards, which we had with us because we were traveling. We immediately notified the valet attendant and hotel staff. Unfortunately, they were absolutely no help. We were offered a refund of the $35 valet fee and given the number for the valet company's manager, Eric. Eric told us this had "never happened before" and said he would review the surveillance footage and get back to us. He never did. We filed a police report, and this is where things became even more concerning. The officer told us that the hotel manager had informed him that another vehicle had also been ransacked that same day. Yet when we reported what happened, nobody at the hotel mentioned that another vehicle had been broken into. What hurts the most is that we trusted this hotel and its valet service. We paid for the convenience and security of valet parking, only to leave with our vehicle ransacked. I understand that a hotel cannot prevent every crime, but I absolutely expect honesty, communication, and genuine assistance when something like this happens to a guest. Instead, we felt completely dismissed. We feel violated, disappointed, and completely let down. Stay and use the valet at your own risk. I HIGHLY DO NOT RECOMMEND this location or its valet service!

We reserved three rooms (five people) for a family visit to recognize our daughter's college…read moregraduation on June 12-14, 2026. This review is a summary of all comments. All guests enjoyed that they were able to check in early. The swimming pool was "fantastic" - smelled great and very clean. They do not have a free breakfast like some other Hilton Garden Inns, but purchased food was good, especially the breakfast sandwich. There are lots of options available in the little store area. Good location in Walnut Creek, near the highway and easy to get anywhere in the East Bay region, or into Oakland or San Francisco. The hotel is located on a street that also serves as an entry to the highway ramp, so it looks a little confusing when you first arrive, but the hotel is easy to see and get into (stay in the left lane). The rooms were large and clean. Nice shampoo, conditioner and soap - and plenty of it. The towels were described as "rough" and "crunchy" and not enough for two people per room. The staff was very friendly and accommodating. They provided free toothpaste and loaned a phone charger when needed. No one answered the phones overnight when we needed more toilet paper, and one of our guests had to wake the manager to get some. The biggest downside is that the location is LOUD - sandwiched between the highway and the BART train track - the noise is particularly acute when the trains go by. Sound-proofing overall is poor - the doors are loud, you can easily hear people in the hallway, ...and the train... ugh, if you're a light sleeper you'll struggle until the middle of the night when the trains finish running. This is a great place for families, especially those visiting / attending one of the many kids sports events that are held in the area. There was a mix of families and contractors filling the place during our stay.

We checked in late at night, and the check-in process was quick and efficient. The staff got us…read moreinto our room without any delays, which was appreciated after a long day. The room was spacious, clean, and felt recently updated with a modern, fresh look. One thing that really stood out was the shampoo--they use a great-smelling brand that was a nice touch. The hotel also appears to have a water softening system, as the water felt very soft during the shower. It gives that slightly slippery feeling with soap, but I actually didn't mind it. The bathroom includes an exhaust fan, which is always a plus. The room also comes equipped with a microwave, coffee maker, mini refrigerator, and an ice bucket. The open closet design offers plenty of space for luggage and hanging clothes, along with drawers for additional storage. There's also a nice countertop workspace, a comfortable chair, and a side table, making the room both functional and relaxing. Overall, it's a simple room, but it's comfortable, clean, and has everything you need for a pleasant stay. My only suggestion for improvement would be the parking. If you're traveling with a truck, trailer, or larger vehicle, parking can be a bit challenging. Other than that, we had a great experience and would definitely stay here again if we're in the area.

I love staying at Advanstay properties when traveling to Walnut Creek for business and pleasure…read more I've stayed with Advanstay at least 5 times now. All properties are located downtown which make it very easy to explore without a car. Easy to get to from both SFO and Oakland airport too. The properties are beautifuly designed and have everything you need. Directions for check-in, check-out and during my stay were very easy too. I've found the experience to be way more comfortable (and charming) than staying at a local hotel.

Loved staying in the mansion suite!! Yes it was pricey but…read morehonestly we never do things like this without our kids so we had a lot to celebrate. Walking in I was so confused how it looks so modern for such an old building but very well taken care of. The views were incredible of the whole bay (some harbor view but most is just the open water). They let us extend checkout time no prob and we were left a bottle of wine and birthday card per my request to do something special for my husbands birthday. The parking is a bit of a trek, down a steep hill on the hillsides and then you get your steps in going up all the stairs! But it's stunning and if money were no object. We would love to stay here again. Loved the fireplace, and having coffee on the private patio In the morning Overall: Price: 7/10 just sooo pricey but you get what you pay for Parking: 8/10 Hotel: 10/10 Views: 9/10 Bed: 8/10 Pillows were way too fluffy and we ended up not using them. Bed was comfy enough but on the soft side

My partner and I stayed in one of the two premium suites at Casa Madrona Hotel & Spa, and…read moreunfortunately the experience did not match the price point or the expectations. The view from our suite was beautiful, but that was the only part of our stay that felt worthy of the "best room" category. Service throughout the entire town was disappointing, and the hotel was no exception. Staff consistently seemed irritated by even simple requests and frequently hung up on us when we called the front desk. There is no microwave, no room service, and our suite required climbing roughly 70 steps each time we went up or down. Valet drivers operated recklessly, and retrieving our luggage required multiple calls before we finally asked for our keys and handled it ourselves. When they brought our car around, my partner was so concerned by the way they drove it that she photographed her rims. Dining in town was equally frustrating. Servers rushed us, were not attentive, and didn't offer dessert -- we had to ask several times. We're the type of people who enjoy long, relaxed meals with multiple courses, drinks, and dessert, but everything felt hurried and dismissive. DoorDash drivers didn't want to deliver to the hotel, and when they did, the food arrived cold. Overall, the amenities were lacking, the service was rude, and the entire experience made us feel like an inconvenience. For the price of one of the top suites, we expected at least decent hospitality. This is not a place we would return to, nor did it offer the relaxing experience we were hoping for. Ally & Penny

First time for any sort of interaction with Ritz-Carlton brand. Found it to be discreetly refined,…read morenot overly extravagant or gaudy. Very much enjoyed it, though difficult to imagine spending this much consistently. My wife and I have been Marriott Vacation Club owners for 20+ years, and somehow I missed when Ritz-Carlton Club became an option for points usage more than 10 years ago. There are five of them across the U.S. So when I noticed that a 1 BR/1.5 BA 1,400 sq.ft. unit was available in the financial district of San Francisco on a Monday, Tuesday in June for 450 points each night, decided to plan a road trip around that. We drove into downtown SF a little earlier than anticipated, and was grateful that the apartment was ready. We had such personalized attention from Travis, who checked us in, giving us the lay of the land. There are fresh cookies of different flavors available, and we took advantage of it on both days. We had come earlier in the week, so the organized activities set for later in the week were not available to us. But we made sure to follow his suggestion to check out the lounge, where you can get fresh coffee products 24 hours (though it wasn't functional for part of our stay). There are three elevators with keycard limited access for the dwelling floors. It's a bit complicated on purpose, to make sure that club guests could not access the more permanent residences: only one elevator is meant to be used by guests. This became a problem in our first night when it stopped working. The concierge and valet helped to make the other elevator usable for us, but for a bit, we were stuck on the lounge floor, requiring a phone call to downstairs for help. The apartment was beautiful inside. It has a full kitchen, with complete set of kitchen accessories, an induction stove, and a full size refrigerator with two bottles of complementary filtered water. Four oz bags of Tico Coffee roasters ground coffee (Santa Maria de Dota normally retail priced at $22 for a twelve ounce bag; another decaf) were offered for our stay. The in-unit washer and dryer was useful even for a 2 night stay, with the dryer being ventless. There was a half bath just outside the main entranceway, with a full bath (walk-in shower, tub, and double sink vanity). The BR had a true king size bed, flat screen with plenty of cable channels. There was no true desk in the unit, but could use the dining table. WiFi worked well throughout the apartment. I had a chance to use the fitness center, a two story room accessible via the shared mezzanine level. The 2nd floor is dedicated to cardio equipment, with disfecting wipes, cold towels, and bottled water all available. It also had a small room in the back for yoga and stretching with newer mats to use. The 3rd floor is for weight: both free weights and machines. It was empty while I was in there during the day. It's surprising what feature can make a stay great. I really loved the huge, deep soaking tub that I used twice during our stay. My wife was obsessed over the Tivoli audio bluetooth AM/FM radio that came with the bedroom, and played her Spotify account. I combined the two and listened to the 70's channel while soaking...have to admit, it made everything even better. Parking is extremely limited and very expensive in the area. So it was a big plus that it is included as part of the rental. It is intentionally hard to find, so the clear instruction email from a concierge before the trip was greatly appreciated. It is mandatory valet, and there is a text system where you can request your car and track its status (though for us, it never left the 'getting car' status). Didn't matter since when we got down there 5 minutes later, it was there waiting for us. Note that unlike other Marriott Vacation Club properties that require this level of points, the Ritz-Carlton Club is not a resort. It has minimal on-site activities, no swimming pool, no on-site restaurant. But it also has no lines, no crowds, no (screaming) children. With it's location and level of care, it's ideal for high-end executives doing short-term business in San Francisco. Or for monied retirees ready to live a stress-free life. We are neither, but was curious how much a 1 BR unit like this would cost. The cost was surprising (under a million, down 33% from seven years ago) , but made sense when one saw the monthly HOA fees ($3,200). Ouch.

What a luxurious hotel. Stayed here over the holidays and I had no problems at all. Enjoyed a nice…read moresuite with complimentary wine, room service, and coffee in the mornings. The staff were very friendly and helpful. The room was massive and had a nice view of downtown San Francisco!