Had a great experience buying my Range Rover here. The entire process was smooth, straightforward,…read moreand way easier than the typical dealership experience. They helped me find exactly what I was looking for, were transparent throughout the whole process, and made sure everything was taken care of from start to finish. No unnecessary back and forth or pressure--just good service and people who actually care about getting you into the right car. Really happy with the Range Rover and the overall experience. Would definitely come back for my next car and recommend them to anyone looking for a quality vehicle.

I had them install all four tires mount and balance…read more All four valve stems are leaking and they did not balance any of the Wheels. All they did was mount the TPMS sensor and the tires and put them straight onto the truck. Provided are the pictures that I took of the leak and the wheels showing no wheel weights at all. Now I have to redo them and buy all new four valvestems and spend double the money to get them rebalanced and mounted again.

recently purchased a car and have to give a shout out to Kevin Lee for assisting my husband and I…read more Kevin went above and beyond for us. He took care of us and made whole car purchase process smooth and easy. Also have to give a shout out to Zell who helped us find the perfect car to fit our needs. Kevin and Zell thank you for making our car purchase such a positive experience we will definitely refer you to our friends and famimy!

phone service: 4/5 people I spoke with I. The phone were very nice and helpful…read more in-person: 3/5 - would have been 4/5 but the man up at front desk rudely interrupted the young guy who was trying to help me out and insisted he help me instead. cleanliness: 4/5 I'm not used to just waiting by the side of my car for someone to just swing by and help me out in the Service Tunnel area at a dealership. I tried to go inside the service office to try and check-in and no one acknowledged my existence. a service advisor I guess came out and told me the oil change would take 2hours and that I could come back. I proceeded to tell him we only took one car here and he just looked at me like I was insane. ‍does no one take one car to get their car oil changed these days? I'd like to give 4 stars as a whole review but I'm not feeling they deserve it right now. next time I come here and if the service is better I will change my stars and review. Sorry

Went to look at a bmw E92 M3 and bought it the next week! they are amazing and super fast at there…read morework! very flexible and accommodating-- would definitely go back

Poor customer service. Purchased a car with due bills for detailing my vehicle, called to schedule…read morea detailing and once I mentioned it was a due bill the tone changed and was told someone will get back to me. Never received a call. I called again and was told to bring it in first thing Thursday, so I arrived at 10am and no one knew anything. I called the owner and let him know he said he would communicate to his team and I also inquired about a error code I am getting for my left low light/high beam that has been there since I purchased the vehicle even after changing out the light bulbs, and was told again he would communicate to his team and have them check it out. I then let the guys in the shop about the detailing. I tried to ask the tech about bringing in my other vehicles for oil changes and again no information other than there hourly rate. Once the office was opened around 10:15 I was asked the same information I gave the tech about my vehicles I wanted oil changes on and he proceeded to leave it with the same tech to give me a quote. I am literally jumping through hoops trying to get information to spend money with this dealership and now will most certainly not return. Oh and the owner pulled up as I was waiting for an answer regarding checking the light and not a care in the world he walked right passed me without even acknowledging me. I was then told to come back when I have an appointment for a diagnosis. It makes sense how his staff is acting if that's the vibe he carries around. So all in all very poor customer service.

Review for service: I was frightened by the Yelp reviews so…read morewas fully prepared for this to be a horrible experience. But I was wrong. It started crummy because they were out of courtesy loaner cars (minus 1 star) so I had to rent a car, but they were able to offer a loaner on day 2. And by day 3 I got my car back all healthy, washed and pretty. Communication was good (they called when they said they would) and they completed the work faster than I expected. Nobody tried to gaslight me (looking at you Steven's Creek Hyundai.) This was a good experience!

Called because have an issue with our vehicle and it may need service and speak to their AI bot,…read morebut all it wants to do is schedule an appointment. I want to ask questions about the issue since I don't want to drive 45 minutes to a dealership--where they will if I can avoid it. It puts me on hold to transfer to a human, and after awhile it just goes to voicemail. Try again, same thing. So I call Hyundai's corporate customer care line and explain the situation and that I want to speak to a human, they put me on hold, then come back on and say they have someone for me to speak with at the dealership, I say great and then they transfer me...to the same bot at the dealership. Then I eventually get a call back, but they say I would need to run a diagnostic and come in for that...but they are booked out 3 weeks. I ask if it can be done remotely if I am on the BlueLink subscription plan, and they say they don't know.

Shout out to Joseph Bustamante for always being so welcoming and accommodating every time I come in…read morefor service. He's incredible at keeping me updated and recommending what my car needs. Great customer service

I just want to give a huge shoutout to Petr! He has been incredibly helpful throughout my…read morecar-buying journey. Last year, he guided me through getting my HR-V and really went above and beyond for me. Yesterday, I traded in my HR-V for a brand-new Honda Accord, and once again, Petr was there to help make the process smooth and easy. He truly knows what he's doing and genuinely takes care of his customers. If you're looking for a car, Petr is definitely the guy to go to. Highly recommend him!

I want to thank Mike for helping me acquire a Mercedes Sprinter for my company. The communication…read morewas very convenient for me--I found the listing on Facebook Marketplace, and all our conversations took place via text, which was extremely comfortable for me. Mike is a very friendly and great guy. If you're reading my review, it means you're considering working with this company. I highly recommend you go for it! Thank you, Mike!

My experience at Platinum Motors was extremely Wonderful!!! MIKE is a great business men, not only…read morebecause he's the owner, but He is a very HONEST and Humble Business men I've ever deal with. ALL cars are used, evidently. But, ALL cars looks like BRAND NEW, Extra super clean!!! I Highly Recommend this Car Dealership, Great Experience, Great Service! Great Prices!

Brought my GLC 300 in for its first 10k service and had a great experience…read more I bought my Mercedes in Denver and was hoping for the same level of service out here, but honestly this visit exceeded my expectations. Andre was fantastic to work with. Right when I arrived, he took a look at some minor damage on my rear bumper and quickly sent me over an estimate. Throughout the service he was friendly, honest, and easy to talk to. The thing that really stood out was that he even arranged a Lyft for me while he was on his lunch break so I didn't have to sit around waiting. It's little things like that that make a difference. The service itself was smooth, communication was great, and everything was handled exactly as promised. For my first service visit in the Bay Area, I couldn't have asked for a better experience. I'll definitely be back, and if you need a service advisor, ask for Andre.

My experience with the service department at Mercedes‑Benz of San Francisco was unacceptable from…read morebeginning to end. I arrived on time for my appointment, yet the technician assigned to me, Natalia Garcia, was late. I was even asked if I wanted to wait for her, which already felt unprofessional. I left my car and went to work expecting updates. None came. For two days, I waited for a call. I left multiple messages for this mysterious adviser, Natalia Garcia. No response. Only after two days did I finally receive an email with the diagnostic. The communication was slow, careless, and completely unprofessional. The initial repair estimate was extremely high, but I agreed to proceed, hoping the issue would be resolved. Instead, I received no updates at all. When I called the service department, someone else--not my assigned adviser--told me my car would be ready the next day. It wasn't. By Friday, they had held my car for four days with zero communication. To make matters worse, my adviser is listed only with a technician number (2264) and no certification number whatsoever. For a dealership that advertises itself as a certified Mercedes‑Benz service center, this is alarming. Based on my experience, it feels like they hired uncertified, unqualified cheap labor and hoped customers wouldn't notice. Listing a technician number without any proof of certification is unacceptable for a dealership operating under the Mercedes‑Benz name. Then, right before closing on Monday, I received a text message--not a phone call, not an email--demanding even more money because they "found corrosion" after removing the bumper. Suddenly the repair cost doubled. My original issue was simply left and right headlamp malfunctions, and I had already agreed to pay $2,500. They tried to push the total to $5,000 with no explanation, no transparency, and no professionalism. At that point, I decided to take my car elsewhere. When I arrived to pick it up, the service manager, Cathyrine Cervantes, was shockingly rude and dismissive. She smirked at me, implying I couldn't afford their inflated repair cost. I felt humiliated. She told me I would not get my car back unless I paid for their diagnostic--even though the diagnostic was wrong, incomplete, and no repairs were ever performed. They held my car hostage. I told her I was extremely frustrated after waiting six days, receiving no updates, being charged for nothing, and being treated disrespectfully. I told her I would leave a negative review, and she smirked again. Mercedes‑Benz should be ashamed to allow someone this unprofessional to represent their brand. While waiting, I watched the manager ignore multiple incoming calls while she entertained herself on her cell phone. Completely unacceptable behavior for someone responsible for customer service. The worst part came later. When I took my car to a family‑owned certified Mercedes‑Benz and Porsche body shop with over twenty years of experience, they discovered that Mercedes‑Benz of San Francisco had cut and poked wires, causing additional damage. I have photos documenting this vandalism. Damaging a customer's vehicle and then charging for a wrong diagnostic is unethical, shocking, and absolutely unacceptable. I am sharing my experience to warn others. I will be posting this story on all platforms because customers deserve to know how this dealership treats people. I will be filing complaints with: BAR - Bureau of Automotive Repair DMV Investigations Division California Attorney General - Consumer Protection Division California Department of Consumer Affairs (DCA) Mercedes‑Benz USA Corporate (MBUSA) BBB (they already have a D‑ rating) I will also be disputing the charge with my bank and pursuing this matter further. Avoid Mercedes‑Benz of San Francisco. The level of unprofessionalism, lack of accountability, and unethical behavior I experienced is deeply concerning. They overcharge, misdiagnose, damage vehicles, and treat customers with disrespect.

Seth made the whole car buying process very easy. He was very courteous and professional. It was…read morea pleasure working with him.

I had a great experience all around. I want to especially thank Hendrik for taking care of me and…read moremy family, and for getting the deal done with the consumer in mind. Extremely happy walking away with a new car!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!