I moved here for work and have absolutely loved living here. The community is quiet, peaceful, and…read moresurrounded by so much greenery, making it a wonderful place to call home. The residents are respectful, and the atmosphere is friendly and welcoming. One of the best things about living here has been Andreea, the property manager. She is incredibly kind, responsive, and efficient. Anytime I've had a question or needed something, she has taken care of it quickly and professionally, which has made living here completely stress-free. I'm only moving because I'm relocating to Los Angeles. Otherwise, I would have happily stayed. This place truly feels like a hidden gem, and I would highly recommend it to anyone looking for a peaceful, well-managed community.

Living here has been fantastic! It's been almost a year now and loving our apartment. The area is…read morenice and quiet, apartment is cozy, and this complex is in the middle of a lot of great places in OC. Would highly recommend living here!

Maribel the property manager and Eddie the maintenance manager are the lifeblood of this…read morecommunity/complex. Both are very responsive and helpful. My fiancee and I were referred here by friends 3.5 years ago. What caught our attention was the landscape. The landscapers come every Monday and the on-site team do a great job of upkeeping the property throughout the week. We've found that the units offer great value aside from that as well, however. The gym and spa had a great upgrade recently too (smith machine, treadmill, cycles, dumbbells up to 45/50 lbs, lat pull down, leg curl/extension machine, shoulder/bench press, and medicine balls). If we ever leave it'll be because they may not have larger units available when our lease is up. Parking is rarely an issue. Might get tricky if you plan on having overnight guests though.

We're currently living here and intend on staying for many more years! The location is very…read moreconvenient (close to the highway) yet not noisy (from the highway, neighboring areas, residents, or animals), the neighbors are incredibly friendly and look after each other, the landscape is beautiful and something we enjoy walking around daily, feels safe, and the grounds and amenities are kept very clean. The #1 highlight is our management. Maribel and Eddie are exceptional - quick to respond, have great attention to detail, and it's very obvious that they deeply care for our wellbeing and quality of life. They are the reasons we intend to stay for a long time! I'm surprised reading problems mentioned in past reviews since we haven't experienced any of those problems during our time here. Perhaps it's due to the management change to Maribel and Eddie. Thank you for all you do!

My daughter who is disabled lives at Sierra Vista. I went to take her grocery shopping and when we…read morecame back I began unloading groceries from car. While I was in the apartment , James drove by on his golf cart and saw my daughter attempting to carry the last 2 bags of groceries. He immediately stop , jumped off golf cart, and quickly ran over to assist my daughter with the last 2 bags. Told my daughter he would gladly carry them inside for her so that she wouldn't get hurt. This young man is always doing little things like this while hes at work. Most others would have kept driving. But not James. He went above and beyond what his job duties consist of. A big shout out to maintenence man "James". If there were more people like you our world would be a much better place. Thanks James

Sierra Vista has the best Maintence worker James . He always does things right. Fixes things the…read moreway they are to be done. He's kind, always has a smile on his face if you stop him and ask him a question or something you're not sure about he will answer it and does not hesitate. He's been at Sierra Vista since I moved in 6 yrs ago. I hope he stays here another 6 yrs. Thanks James. You are definitely the best one for this job and you definitely need to be recognized for all your hard work. Great job James!!!

The Row is legit. This is coming from me who has exquisite…read moretaste in pretty much anything and everything. Just being honest. Facts are facts. I've lived in some of the nicest most luxurious apartment communities in Orange County including Halcyon House, One uptown Newport and the Royce. Even though some of the others have better "location" there is no disputing that. I believe the row has the best bang for your buck and overall the best experience. Lived at The Row at Red Hill for about a year now and it's been a great call. Location is hard to beat -- quick access to the 55 and 5, and having the onsite retail means a lot of errands happen without ever getting in the car. The amenities here are genuinely top notch -- the gym and fitness area are some of the best I've had at an apartment community, and the rooftop pools are a huge win, especially living in SoCal. Those two alone get a ton of use from me and they're kept up well, which honestly matters more day-to-day than people expect. The gym is probably as good as it gets for OC as far as apartment communities are concerned. But the real reason I'm writing this is Jose and Margarita. Jose handles the outdoor common areas -- streets, the dog park, landscaping -- and it's obvious he takes pride in it. The man does not play around, he does the job perfectly. The grounds always look sharp, not just "fine." Margarita covers the parking garage and building hallways, and same thing: consistently clean, no slacking, every single day. It's easy for property management to talk about amenities and community, but what actually makes a place livable is people like Jose and Margarita showing up and doing the work right, day in and day out. That's the difference between an apartment complex that looks good in photos and one that's actually well run. This one's the latter, and a big part of that is them. Honorable mention to everyone else. The leasing staff as well as resident relations team are always super nice and professional. Five stars, easy recommend.

Overall, the property is excellent. A few things stand out right away, starting with the gym. It is…read moreexceptional and feels like a space people genuinely enjoy being in, even beyond working out. The rooftop pools are beautiful, though they can get busy with kids on weekends. It would be great to see one designated as adults only. The dog park looks like a great feature for those with social dogs. Ours is a bit older and not quite as enthusiastic about the younger crowd, but it is still a nice amenity to have. That said, the best part of this complex is the leadership, especially Johnny, the General Manager. Well-run properties always have strong leadership behind them, and that is very evident here. When we moved in, Johnny personally made sure everything was taken care of, from small adjustments to the overall move-in experience. Greystar is fortunate to have someone like him leading the property. If you are considering living here, I would absolutely recommend it. My wife and I have been very happy with our experience.

I'm only leaving a 5-star review because of Jahana. Without him, I honestly don't know if we would…read morehave made our move-in date. What should have been a simple roommate removal/add turned into a very frustrating application process, and after weeks of little progress, our application had to be rescreened the day before move-in because it hadn't been handled properly and I had to come into the office to ask. Jahana stepped in, took ownership of the situation, and made sure everything was taken care of. He kept us informed throughout the process, followed up on maintenance items during our walkthrough (post move-in), and was a genuine advocate for us. His professionalism, communication, and dedication made all the difference. He truly deserves recognition and would make an excellent manager.

Thank you Alfredo for coming so quickly (less than 24 hours!) after my maintenance request!l…read moreregarding my sink!

I cannot say enough good things about Mike. From day one, he has been nothing short of amazing to…read morework with. He goes way beyond what you expect from a leasing agent and actually cares, like genuinely, refreshingly cares. Mike is incredibly attentive, responsive, and proactive. Every question I had was answered quickly, every concern was handled thoughtfully, and I never once felt like I was "just another lease." He made the entire experience smooth, stress-free, and honestly enjoyable, which feels illegal in the world of housing. If it weren't for me relocating, I would live here 100+ times over, no exaggeration. And that's largely because of Mike. He's the kind of person who makes a place feel like home before you even move in. If you're considering this property, do yourself a favor and work with Mike. You won't just get a leasing agent, you'll get someone who actually has your back.

Excellent service from Luis from the service team. He came quickly after my work request, fixed…read moreeverything perfectly, and was very professional and friendly. Thank you for the great service!

I've lived here for 6 years and while rent prices and oblong lease terms haven't been ideal I've…read morefound the complex to be the perfect blend of amenities and location that I need I also want to highlight the maintenance staff, Miguel and Cesar who have been amazing every time I call and need help. Pros: 1. Next to John Wayne Airport if you are a frequent business traveler 2. Walking distance from the District (Food, Target, Costco) and 10 minute drive to Tustin Marketplace 3. In room amenities are solid, had a problem with my dishwasher and got it replaced 4. The parking, and guest parking is fantastic if you have overnight folks or even relatives for short periods of time 5. Office staff is easy to get a hold of and are kind, understanding, and patient 6. Pool, club house, and gym are solid and not too busy Cons: 1. Leases and renewals have strange term lengths depending on when you rent (15 months and 13 months) 2. Price is a bit premium compared to others in the area 3. Ants typically find their way in our room (4th floor) in the summer ( note exterminators come every Tuesday and Thursday so easy to ask for help, though still not ideal) 4. Birds like to next in the roofs of the building which causes a high mess. Nets were recently installed which has placated this fairly well 5. Lots of pet owners which results in lots of dog feces , bugs, and others (getting better)

I've been booking the clubhouse at this apartment for my daughter's birthday for the past few…read moreyears, and up until now, everything had always gone smoothly. Unfortunately, my most recent experience was very disappointing. Last Sunday, when we arrived at the clubhouse for our reservation, someone was still eating there--even though it was hours before my scheduled time. I immediately called the office, and they assured me someone would come to clean up and place a reserved sign. No one ever showed up. On top of that, I was charged for a terrace reservation that I never used. There was never an agreement emailed to me, even though I was told one would be sent. Because no agreement was provided and the terrace was not utilized, I shouldn't be responsible for those charges. I've already called the office to have this reviewed, and was told someone would get back to me, but I'm still waiting. To make matters worse, I made another reservation for October for my daughter's upcoming birthday. I've called three separate times for confirmation and follow-up, and each time I was told I'd receive a call back. No one has ever called. For the amount of money residents are paying for this community and these reservations, the lack of professionalism and follow-through is extremely disappointing. I expected much better customer service, especially given the positive experiences I've had here in the past.

I'm really conflicted writing this because my boyfriend and I actually like our apartment and the…read moreoverall vibe here, but the amount of misinformation we've dealt with in just 4 months is honestly unacceptable. When we were apartment hunting, a huge selling point was being told that each leaseholder would get 7 guest parking permits a month. It sounded like a decent plus to the nightmare parking situation (virtually no guest spots or street parking in general; $150/month for an extra parking spot with a year-long waitlist). Instead, we found out the leasing agent completely LIED to us--it's actually 7 permits PER household, not PER person. I know we did not mishear this during the leasing process and that we were explicitly told we would receive 21 permits in total for the 3 leaseholders we had for our unit. When I brought this up, management admitted we were lied to, but they didn't even offer a single solution or credit for the $10-per-pass fee we're now stuck with. It feels like they'll say anything just to get a lease signed. The lack of communication between the office and security is just as frustrating. I've been kicked out of the "24-hour" business center TWICE by security because they weren't told the correct hours. I actually had to email a leasing agent myself and show the security guard the email on my phone just so she'd believe me--and even then, she took a photo of it like she still didn't trust me. It shouldn't be the resident's job to train the building's security on their own amenities! On top of that, we've already had to re-sign our entire lease two months after moving in because the office messed up the numbers on the original documents. While the unit itself is modern and I appreciate the gym and the package lockers, the "unseen"parts of living here are exhausting. The fire alarms go off at 3 AM for no reason, the power has flickered out multiple times, and it took around a week to get a working microwave when ours died. I still have 11 months left on my lease, and I'm genuinely worried about what else was a lie or what else will break. I'm mostly upset that they admitted we were lied to by their agent and took no action to make it right with us. If you're looking to move here, I'd suggest getting every single promise in writing, because their verbal word doesn't seem to be honest. I will keep this updated.

After 28 months, I have to move units due to the hardwood floors as the sound above leaks through…read moreawfully. Paloma is a newer apartment complex opened in mid-late 2023. The lobby/leasing office/mail area really makes a grand impression when you first see it and it stands out above every other complex that I have toured. Flooring/thickness: 2/5 Soundproofing of the flooring in the unit above gets a 0/5 You will hear a dog running back and forth. You can definitely hear anyone without slippers or if they drop something on the floor. and it's horrible if they have people over. Luck of the draw here of your neighbor. I was lucky the first 24 months, but now I have to move because of this as talking to them didn't help. It's "just apartment living" is how it's dismissed. It's constant sounds 16 hours a day now and unlivable for me as it constantly occupies your attention even until 2 AM. You will need to get a top floor as the noise leaks through. The adjacent wall sound isolation gets a 4.5/5 You will rarely hear them unless a sound speaker is cranked up or if the sounds leak in from the hallway. Noise pollution: 2/5 -Outside facing apartments will get the freeway noises of loud cars racing down the freeway. -Mall facing apartments will get loud cars without mufflers and motorcycles. -Inside facing apartments will get parties or pool sounds and kids screaming Air Quality: 3/5 Obviously close to the freeway, you can see black particulate that isn't dust build up atop your car. Ventilation fans and the front door also pull in smoke and grilling smell from people cooking in the patio if your apartment is in the path of the natural draft. Mail / Locker system: 5/5 Mail, Package lockers, and a package room Garage / EV Charging: 5/5 More Charging spots and setups than other complexes Blind spot mirrors around corners installed Spots are decent sized Keys / Access: 5/5 FOB or App/phone entry. No keys or code panel entry. On-site Leasing Office and Patrol: 5/5 They're onsite and responsive. Most places are outsourced, or off-site. Overnight patrol as well for security. Charles is great at the leasing office and helped me with a transfer. Intrusiveness: 3/5 Odd one but they will need to enter your apartment even if you are not home almost every 2 months due to annual inspections with more than two days notice: Fire Alarm, HVAC, Dryer Cleaning, Water Meter, Smoke Alarm, Appliance Inspection, etc. Walkability: 3.5/5 The closed off wellsfargo lot and missing sidewalk, and mall construction lower the score a bit for the area around, but there is still a mall you can walk through. The closed off wells fargo & missing sidewalk somewhat impedes the walkability to the local mother's market and chipotle. This remains a 4/5 after touring 18 more complexes in the local 10 miles. The score stays high as I've chosen to move within the complex for a continued stay and to avoid the annoyance and costs of fully moving. If you are sensitive to noise, this might lower to a 3/5. If I were not already here, this would still be in the top 3. It takes a lot for someone to review or bother to update one but i am annoyed enough to do so.

I've been living at this apartment complex for over a year now, and one of the biggest reasons I…read morecontinue to love it here is because of the exceptional staff--especially the maintenance team. Every time I've needed assistance, they've been prompt, professional, and genuinely helpful. I'd like to give a special shoutout to Enrique. He recently helped me during an urgent situation, and I was truly impressed by how quickly and kindly he responded. He went above and beyond to make sure everything was handled smoothly, and his customer service was outstanding. It's rare to find someone so dedicated, and it made me feel truly valued as a resident. It's people like Enrique who make this community feel like home. Thank you to the entire team for all that you do!

Worst place ever. Everything always breaks, bad house, high rent and it's not worth it. My parents…read morepay around 3400 for a bad house like this. Only good part is the location and the nice residents. Mangement as you can see was excellent around a year ago when we first moved in. However, now we got the worst mangement thing who don't even know how to fix a shower door while the people keep rasing rent price. Now with this construction, I can barely get enough sleep and this project is actually gonna take 17 months like wth. This place is great, but the people that run them need to be fired and all the good management people left when we moved in so don't come or you will suffer like us.

Living at the Parsons APTs the last 5 plus years has been quite a smooth sail. What got me to live…read morehere were the hard floors, farmhouse kitchen sink, garage storage, tall glass walls for natural lighting to shine right in, and mostly profesional adults living here. Raúl is the best at keeping up with maintenance as well. In addition, Laura is quite attentive to resident needs. Only negative is maybe a couple cats wonder the premise in the middle of the night that's black and white (female I believe). It's all good though, harmless creature I'm sure. In conclusion, Parsons is a pleasant place to live, and I've referred a few fellas or acquaintances to reside here in the past. What can I say, i found a gem and glad to share the experience to others!

Living at Parsons Apartments has been such a great experience! Eddie is always so helpful; he fixes…read moreany appliance issue quickly, is super friendly around the community, and always shows up with a great attitude. He really goes above and beyond for residents. The community itself is also very well maintained. The team recently replaced the jacuzzi, the pool is always sparkling clean, and the property is beautifully kept with regular cleaning and gardening. You can tell they take real pride in keeping Parsons a nice place to live!