Paniz and the team were amazing throughout the entire leasing process. She was always responsive, helpful, and went above and beyond to make sure everything went smoothly and that I was happy with my experience. Really appreciate all the support, highly recommend! read more

Park on First - Apartments Near Me - Santa Ana, California

Another missing package. called Sunday and talked to a "male" office associate. I was told he' was going to tell security to check the cameras that night. Promised to give me a call back the following day and to let the MANAGER KNOW ABOUT THE SITUATION. Called a thousand times as usual today only to be forwarded to VM. finally got into the line and was answered by the manager MAYRA. She was clueless about the situation again since her office staff never really communicate. So nobody checked the cameras. This is not the first time this has happened. OBVIOUSLY from previous review. I was asking Mayra the name of the "guy" who worked that weekend just to know who's accountable for this situation. This lady just straight up asked "DO YOU WANT ME TO HELP YOU OR DO YOU WANT TO ARGUE, YOU'RE BEING DIFFICULT" That's the manager ladies and gentlemen. They're nice when you're about to get your keys but never really care when you're actually living here. Also, stop with the copy paste responses. First of all, NOBODY responses to emails Second , you're lucky if you can get thru your phone lines. Paying freakin high amounts of rent only to be treated like sht read more

Park on First - no response. Like always. - Apartments Near Me - Santa Ana, California

I can hear the monkeys/animals at the Santa Ana Zoo screeching and crying periodically at night because drivers rev their engines obnoxiously as they drive down Zoo Lane. I am worried that these animals experience panic attacks when they hear these noises at night. read more

I rarely leave reviews, but after living here for several months, I feel it's important to share my experience. The apartment looked great during the tour, but living here has been a different story. The biggest issue has been maintenance. Multiple repair requests took far longer than expected, including a bathroom sink leak that took about a month to fix. Other issues such as toilet repairs, drain problems, appliance repairs, and bathtub maintenance also took anywhere from one to two weeks to resolve. Beyond maintenance delays, the property regularly experiences elevator outages, gate malfunctions, pest issues, and package delivery problems. Packages are often left unattended in common areas, and residents have reported missing deliveries. What concerns me most is that these problems are not isolated incidents. The same issues continue to happen, and residents are frequently told that staffing shortages are causing delays. While I understand that maintenance teams can be busy, ongoing delays for basic repairs should not become the normal standard. Most recently, my washer stopped working due to a door error, and based on my previous experiences, I am not confident that the issue will be resolved quickly. No apartment community is perfect, and occasional maintenance issues are understandable. However, the recurring pattern of delayed repairs and operational problems has made living here frustrating. If you are considering this property, I would recommend looking beyond the model units and carefully evaluating how ongoing maintenance and resident concerns are handled after move-in. Unfortunately, based on my experience, I would not choose to live here again. read more

The guest parking situation here is terrible and management does nothing to control it. Cars are left in guest spots for months without being moved. The Dodge in the photo has been parked in the exact same guest parking space for over 3 months. There's supposed to be security, but clearly there's no enforcement. Guest parking should be for actual guests, not long-term storage for residents' extra cars. It makes it extremely frustrating when visitors come and there's nowhere for them to park. Management seriously needs to enforce the parking rules and have security monitor the garage. read more

Park on First - Apartments Near Me - Santa Ana, California

Elevator has not been working for 3 weeks in Building 1 since 04/03/26. This year alone the elevators has been down 4 times. They never work. Imagine walking up 5 floors just to get to your apartment. If lucky enough they send an email. Management does not care. Water gets shut off constantly. If you write the truth about what we are going through, management asks you to take down the review. read more

Got a comment from park in first asking me to call them so they can fix the issue. Umm hello I've done nothing but call multiple times trying to get this fix. Why don't you send maintenance up and fix my dishwasher. The smell is horrible. You have no problem with collecting rent but when it comes to getting things fix it takes months! Are you freaking kidding me. GET IT DONE! read more

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I've been living here for almost 2 years and absolutely love it! The building is beautiful, with two gyms, a yoga studio, and plenty of work-from-home office spaces--it really is a great place to live. I recently had an issue with proof of rental insurance being requested multiple times, even though I had already submitted it. I stopped by the leasing office and spoke with London. At first, he didn't seem very warm, but he did take the time to look into it, followed through, and emailed me confirmation that everything was good to go--and I really appreciate that! Thank you, London! If you're looking to lease here, ask for him. He got it handled. read more

Park on First - Beautiful pool and beautiful day at Park on First - Apartments Near Me - Santa Ana, California

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Do Not Move Here The apartment itself is lovely and I had such a pleasant experience when I first went on a tour with Andres, whom I believe is no longer here, but after living here for seven months, I could say there is really no competent management or for better words lack of management at this complex. The managers consistently ignore the residents ' requests on the common room's wifi including three gyms and game lounges. In fact, it's not even a request because the managers said they would install wifi soon in these common rooms when I was on a tour before I signed the lease. They talked as if they are about to get wifi in the next week or so. Hence, I am only asking for what they promised to their residents. I get absolutely no cell phone reception in this apartment buildings (and I have pretty major phone service carriers: Verizon and T-Mobile). When I am outside of my unit, I cannot even take phone calls. The managers (including Kim) have been saying wifi is being worked on since I moved in here (August 2024). Several residents and I have talked to the managers in-person, emailed, and submitted tickets several times, and they always reply "they are working on it.," or they simply ignore it. When I put in work order requests, the maintenance team called me and explained that wifi guys are coming "next week" and asked my permission to close the ticket. The maintenance team was just trying to do their job to finish their task but I thought it was such a broken system that they have to close my ticket in order for them to move on without actually fixing the issue? It's pretty ridiculous how they put off or don't install wifi at all while they are excited to announce a vending machine. Or if they are not going to install wifi in these common spaces, then just say it. However, this does not match with the original building's (Building#1) situations. All of their gyms and common lounges have wifi. Why is it just this new building (Building #2) magically cannot get wifi? The main garage gate breaks literally every single week. It has remained broken the past four or five days, and there was not even a single email to communicate the cause of the frequent malfunctioning of the main gate garage. The cars right in front of our apartment buildings get broken into and I would see shattered window pieces all over the street? I want to know if this apartment is safe to live in. Additionally, some of the windows in the game lounge and mirrors in gyms are cracked all over, which looks very dangerous. Lastly, noise and weed complaints!!!! When we first moved in, they had this speaker system in the courtyard. This one song was stuck on loop for several days. It was literally the worst day- and nightmare for my husband and me to listen to the same song nonstop. We were going crazy, and it took them a week to fix this issue. To this day, I get extremely stressed thinking about those days hearing the same song non-stop. There are some crazy residents who daily move their furnitures at night and blast music in the middle of the night. They often fight (?) and yell so loud, and unfortunately the sounds bounce off the buildings as my unit faces inwardly to the courtyard. We have documented videos and sounds, which we emailed to Kim. Nothing. Also, there is this constant smell of weed on the fifth floor, but nothing. This apartment rent is not cheap for Santa Ana. If they built a luxury apartment and charge people for luxury apartment rents, then they need to manage this place in the same manner. I have previously lived in several old, no-luxury apartments, and their managers did a far better job in communicating with their residents what's going on and taking residents' requests/needs seriously. I just think there is no management from the managers. It's an apartment that is built by some rich investors and these managers are merely getting paid without actually caring to manage the homes of 800 families. read more

Not even a tenant, was an applicant. The leasing office keeps dodging refunding my deposit for not moving forward with one of their units. I've been patient and its been more than the standard 21days communicated to me. This property is getting a bad review for the lack of transparency into the not so legal billing practices. You have a friendly staff but the lack of conduct and poor business practices here should be made aware to future applicants. My advice if you are on the fence here for this property. Do not apply and make the same mistake as I did to " hold a unit" they have a multitude of reasons for always having vacancies. Homeless near the property def bring the the value and safety down. The deciding factor of not moving forward with a lease here. "Under California Civil Code §1950.5 and related tenant laws, a landlord may retain only the actual costs incurred as a direct result of holding the unit. If no such costs were incurred, the holding deposit must be refunded in full." read more

Park on First - Paper Trail of how much communication its taking to get a deposit refund back. - Apartments Near Me - Santa Ana, California

Beautiful apartments ! The amenities are top tier and the staff in leasing are helpful nice and fun! It makes living there feel very comfortable and safe when your surrounded by good energy. The amenities include two pools,5 gyms, game and music room and a movie room. Also there is a dog park! I would definitely recommend living at park on first :) read more

Our dishwasher has been broken for over a month. We've called repeated times but they don't care at all. This is literally the worst place to live. They don't fix anything. There is a hole in one of the gates that unhoused people use to open the gate and make themselves comfortable in the common areas as well as the staircases. People leave their trash outside their door for days! If you want to use the weight room before 8 you cans because access is locked. Security is non existent. Avoid this place it's garbage. read more

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Paniz in leasing is amazing at what she does. Carlos in maintenance is the best he's a straight shooter and tells you what needs to be done. They both deserve to have a pay raise. They are the best at what they do read more

Elevators are always down it's been down about a month now, we do not have on sight security from Wednesday- Friday so whatever random people come in and can steal from your property or vehicles, main gates are always malfunctioning and they just decide to leave them wide open, extra parking spaces are a pain to deal with wether you want one or dont want one anymore. Stayed almost 2 years btw. The trash valet passes by only when they want to. FORGET ABOUT GETTING ANY PACKAGES you order the mailroom is a free for all anyone gets whatever they can and its miserable lost many packages because mailroom is a mess. read more

If I could give this place zero stars, I would. It has been three months since I moved out, and despite the apartment being inspected with no issues found, I still haven't received my security deposit. I've called management multiple times, and each time I'm told someone will get back to me--but no one ever does. Three months later, I'm still waiting. This property is extremely misleading. They make promises to get you in the door, but once you're a tenant, their true colors show. Save yourself the stress and look elsewhere. read more

From the very beginning of my tenancy, there were several issues that arose. I want to acknowledge that management did make sincere efforts to accommodate me and address those concerns, and I truly appreciate the kindness and professionalism of the staff. However, as time has gone on, it has become increasingly difficult for some major issues--many of which have also been mentioned by other residents in reviews--to be adequately resolved. My most significant and urgent concern is safety, particularly the absence of clear emergency and evacuation protocols. Last month, during a power outage caused by SCE, our building was without power for over 12 hours overnight and that part I understand is SCE's fault, however, it is Park on First's responsibility to anticipate issues with the building due to the outages and handle accordingly. Early that morning after power still being out, I opened my door and walked into a wall of complete darkness. The hallways were pitch black, requiring me to use my phone's flashlight just to see and get to the stairwell. When I reached the stairwell, I was shocked to find it was also completely dark. It was impossible to see anything without my flashlight. I then had to walk down six flights of stairs to reach the underground basement/garage, and during that time I was genuinely worried about falling, as well as the possibility of someone hiding in the stairwell, hallways, or parking garage. I did not feel safe until I reached my car and was able to turn on my headlights to exit the building. Another major safety concern involves the building's exits. The street-facing exit and entrance gates are frequently out of service, forcing residents to exit through the rear. This area has significant blind spots, and vehicles travel at high speeds on that street. I am genuinely afraid of being involved in an accident due to these conditions. Additionally, the elevators are often out of service for weeks at a time, forcing residents to rely solely on the stairs. This raises concerns not only for myself but especially for elderly residents, families with children, and anyone who must regularly carry groceries or other items. Several weeks ago, I sent a detailed list of these concerns and requested a call to discuss them. I also followed up with a phone call to the office. As of today, I have not received a response. At the same time, I have received multiple calls asking whether I plan to renew my lease, as the renewal deadline is approaching. While the staff is kind, the unresolved safety concerns ultimately outweigh the positives, and I feel it's important to be transparent for future residents. read more

I have lived here since September, and absolutely love it! It is a beautiful complex with beautiful design apartment homes. The amenities are on point. The fitness enters are state of the art and the pools are so lovely and nice place to relax and layout. The best part of is the leasing office staff Kimberly is so sweat and professional and has created a great welcoming ambiance within in her team. Anytime myself or my children have gone to the office, they have provided great customer service, and provide assistance. When I first moved in my leasing agent Dallas even took the time troubleshoot download the Built app, (used to pay rent) on my phone since my kids were not there to help as they usually do. Maintenance has also been fantastic! One time my daughter accidentally threw her phone done the trash shoot and she called after hours and they took the time to recover her phone, disinfect it, and being it up stairs. I am truly lucky to call this place home! read more

excellent customer service and any concerns get address at a timely manner! Paniz was extremely helpful since day 1

awful awful place，the bad smells and unprofessional leasing team. I regretted when the first day I moved in. RUN!

Avoid this place at all times , horrible area , everything is always broken , nothing ever works Moved out a month ago and I'm still struggling to get my deposit back or a reply from a property manager, spoke to about 4 different people at the front desk. Going back and forth about who I spoke to and I have to pay extra , yet still no one has replied to me or let me know about my deposit. I had a homeless masturbating outside of my apartment , which the video went viral on tik tok. The communication sucks here ! Save your time save yourself a headache , you're better off living somewhere else read more

Laura and the staff are great! They respond quickly and troubleshoot any issues in a timely manner. I have lived here for 3 years and I love it. Hot tub is always hot and the gym is cleaned everyday! It truly feels like i'm living in a resort read more

I love living at Park On First!! The units are modern and the complex is overall kept super clean. The office administrative staff (especially Paniz) made my move super easy. The staff and community have made my living experience here the best I've had living in an apartment so far. read more

STAY AWAY!!!!!!!!! Dangerous place to live!!!!! CAR BROKEN INTO!!! I am writing to express my deep concerns regarding the safety and security issues I have faced while residing in this apartment. This morning, I found that my car had been broken into and vandalized in the garage, which is supposed to be gated for security. Disturbingly, the suspect left a marijuana canister in the vehicle. When I asked security to review the camera footage, I was informed that the cameras are not operational. The police are now investigating the incident and have filed a report. I no longer feel safe living here. The gates remain open, allowing unrestricted access to anyone, including unaccounted-for visitors who frequently park in the visitor spots. The fact that the security cameras do not work and packages have been stolen from the property only heightens my concerns. In addition, I have made multiple complaints about residents smoking marijuana, which has negatively impacted both my quality of life and my work. Considering these persistent and unresolved issues. They haven't return one email!!! Stay Away!! read more

Park on First - My Car Broken Into - Apartments Near Me - Santa Ana, California

Advertised gated parking garages however the main gate as well as the gate going to the lower level parking have been broken for 3 months now. Many residents have had their cars broken into or damaged as well as finding homeless ppl in the garages and even in the elevators and hallways. read more

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Needed to find a place for my son and his roommate. We found Park on First through apartments.com. We needed a place that allowed dogs. When we first went to visit we met Darren. Very friendly and was able to answer all of our questions. We got a tour of the unit and ameminities. We went to visit two other spots and we decided to sign with Park on First. That is where honeymoon ended. There was the issues with the apt from day one. Faucet was leaking in bathroom. Wifi did not work in apt for almost 2 weeks. Door lock cover did not work. And parking. Oh boy. So we got two spots for a 2 bedroom apt. But they were both in same stall. So when one person parked first the other car parked behind. Well with different work schedules and wanting to go out at different times that became a nightmare. And then people who lived at the apartments and didn't want to pay for parking parked in the visitor parking. So none of our friends could come over due to lack of parking. Also apparently someone did not like that my son parked in visitor parking when he had his friend over and gave him his assigned spot. They scratched his doors and fenders. Office was asked for security tapes by mercury ins. They NEVER sent them. And when we returned the apartment in pristine order. I had a handyman and painter go over apt at my expense. I even had maintenance guys say it was perfect on move out day. Nope. Front office charged us 900. Wow. Asked for itemized receipt as law says I can get. They never sent it. Be careful renting here. My son's roommate had a LE discount. Second year when they were thinking of renewing. 40 percent increase. NO discount for LE. No thanks. Be careful when you choose park on first. Do your homework. read more

Park on First - Check out day. Place looked CLEAN. Still took 900 out of deposit. And NO itemized check out invoice listing damages claimed. - Apartments Near Me - Santa Ana, California

I must say this place is full of positive energy. Every time I walk into the office, I am greeted by the friendliest staff. I finally get a chance to partner up with the crew and I'm looking forward to it. I work with a lot of other properties and this one by far is my favorite. shout out general manager, Kimberly , AM Mayra and Carlos for always welcoming me into the office and making it easy for me to feel part of the crew read more

Official review now being a resident for almost a month! There are a lot of pros but a few cons which is why I didn't rate it 5 stars. Pros: 1) Maintenance and Secuirty - Pretty much anyone managed under Carlos' team. They are absolutely fantastic. I wish I knew how to spell his name, but Valo (?) has tended to every single one of our maintenance tickets and is extremely pleasant everytime he helps us. Tank (the security guard) actually does his job and cares about the safety of Park on First. We have come home late sometimes between 11 pm - 1 am and we see Tank constantly walking around the facility and actually keeping an eye on things. There are more guys that we have worked with but can't recall the names. Kudos to Carlos himself for knowing how to pick and manage amazing people. 2) Amenities - I love the beautiful amenities here. We utilize the gyms often and they are kept very clean and POF did a great job picking out equipment. All the common rooms/music lounges etc. are just beautiful. Definitely a place you want to bring guest to! 3) Events - In the one month we have been here, they have had vendors come out to provide us sweet treats and are now hosting a cinco de mayo party as well! They seem to care to bring the community together. Cons: 1) Dog Park - Though having a dog park/relief area is great, it absolutely smells. The urine smell is so strong you can smell it from across the street. I think it would be great if they found some way to clean the turf every week with some kind of deodorizer. Even though the park has two trash bins and bags provided, we constantly see so many poop piles because some of the residents are so lazy to pick up after their dogs. 2) Residents disrespecting the rules - The grass area between the two buildings by the dog park has clear signs that say no dogs on grass. People are constantly letting their dogs on it. Often times they are off leash, pooping and peeing in the grass, or digging up the plants that POF has worked hard to make look nice. 3) Delivery - It's definitely been an adjustment to the mailing system here. Our packages are left all over the place. Because you need a key fob to enter through everything, often times delivery drivers will throw your stuff wherever it's convenient for them. Sometimes our packages makes it to our door, sometimes to the mail box, sometimes OUTSIDE the leasing office, just everywhere. DoorDash/Instacart never can get to your door so you have to go meet them. Especially if it's outside of 9 am -6 pm. 4) Inconsiderate residents - I don't know if it's just our luck - but we have very loud upstairs and downstairs neighbors. On 4/20, you can tell the apartment below us was having a party because loud music was playing all the way to 1 am in the morning and the floors here are NOT sound proof at all so you can feel the vibrations from the music. All in all, most of the frustrations are from the residents themselves not the complex or the staff. POF is not a cheap place to live and it would be great if residents could be held accountable to making this a nice community, respecting it and keeping it clean. read more

Been here for a year. Absolutely love this place! The staff and team are extremely accommodating and helpful. This place has everything you need and more. Id like to highlight how helpful Carlos the maintenance manager has been! If you have an issues or questions, just ask! Please be patient, this complex is fairly new but you won't find another place like here. Appreciate Carlos and the team here. read more

Clearly this place values its policies over its residents. Managers and reception were rude and would not help residents in need cause corporate was in the building. read more

Absolutely terrible experience living at park on first. DO NOT RECOMMEND. Culmination of terrible area, manure smell when you open the windows (hence it being on Zoo lane) and incredibly rude management ( multiple poor encounters) Will not be renewing my lease, really disappointed. And don't get me started on the mail situation. In the first month of living at the apartment my roommate and I had 4 packages lost! The mail rooms are a mess with no order, people just pick through heaps of packages that are sprawled on the floor of multiple rooms in multiple locations... and the mailbox numbers don't match your apartment number (not a big deal but it's the small things cmon). We now get our packages delivered to work where they know what they're doing. I cannot dissuade you enough from living here when there are so many better options for so many reasons read more

Only live here if you're okay with having your packages stolen and dealing with constant odors of garbage and dog urine. The hallways reek of trash, and the dog park smells like a mix of urine and dog waste. The leasing office is friendly until you sign the lease--after that, they're unhelpful. They even try to bribe tenants with offers of free rent. Plus, it's located right next to a homeless shelter. read more

Deposit check finally came and it's December 15. They took half the deposit and didn't send us anything to show us what got deducted aka a suit waiting to happen read more

Professional welcome team of Kimberly King and everyone in her staff was so friendly. Definitely one of the better experiences we have had during our search for a place to call home. read more

We have been living here for about 6 months. Love the look of our apartment and only had a small faucet leak at the beginning of move in. Other than that, the apartment itself has no damages since then. Nose level and neighbors have been good. Parks has hosted paint the night and do small events every now and then. Great gym and pool area. Beautiful clubhouse and working grills. Guest parking however is horrible. Residents are parking in guest parking for days/weeks and there's no reinforcement. No street parking either. I had my guest come over 1 time and she couldn't find any parking. I had to have her park in my parking spot. We love hosting but can't invite anyone over because of the parking situation. Guests can't access the parking garage unless I pull up with my car to open the gate or someone has to open the gate. At the beginning of moving in, someone was also parking in my paid parking spot for weeks and I wanted to tow them, but the office said they didn't like to tow people. Office staff says we have a lot of people living here, so you're saying guests are over all day and night on weekdays? And every week? Red motorcycle is still there. I guess they're a guest too. Also there's no access code or for anyone that wants to enter the apartments even the delivery drivers. You must have a fob key to get in. I asked one of the office staff to change my key fob because I don't have access to enter the the middle area for my dogs to go through the dog park, and she said she will change it by end of day. Next day comes and it still doesn't work. She never reached out to tell me why she couldn't do it and I had to come back into the office and one of the maintenance guys said it was not opened to the residents yet..like why are we paying for these features and I can't use them? I have to walk inside the apartments hallway to get to the dog park. That's so inconvenient and I saw a resident go through the gates with their fob key and he is not maintenance or security. Supposedly, he has access because he lives in building 2. That doesn't make any sense. Lazy people not picking up their dog poops but I understand why because they're no doggie trash cans around the apartment because they're afraid the homeless might use them according to one of the staff. They only have dog trash cans and dog poop bags inside the dog park. Even with poop bags, they're still dog owners that don't pick up their dog poop! How lazy can you be? It's right there in front of you. Hallways aren't that clean and there are residents leaving out their trash when it isn't trash day. So, the hallways can stink up. I will update the review if things get better. read more

DONT move here. u pay luxury prices for awful living. residents here are the most inconsiderate ppl. my bf & I live on the 5th floor & somebody left their mattress in the trash room & now its been over a week and trash just keeps piling & piling up. I was texting w another resident & she textsd and emailed management and nothing happened. today I called over 8 times & no one answered the phone at the leasing office. MANAGEMENT does not gaf. my bf & I just get more & more firstatred everyday being here read more

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Hi there! Jaxon here(: I'd like to share my experience so far here at the park on first because its been absolutely amazing and nothing but accommodating to my needs.. I just moved over here a month ago and id like to give a special shoutout to some of the staff that's gone out of their way personally to make sure im more then comfortable and at home! Everybody in the front office is absolutely amazing, Stephanie and Andreas will always make sure you're stocked up on coffee and they will certainly play 21 questions with you if may say so lol they're amazing Andreas also has free courses on how to refill the coffee machine when in doubt give him a shout I'd like to give a VERY special shoutout to the one and only Miss Kimberly!(: she's been the absolute best and I've personally seen her go out of her way numerous times a day to make sure this place is running smoothly and the tenants are all comfortable, she's helped not only me but multiple of my buddies here at the park! She's made sure I've gotten my access keys on timely matters, invited me to the amazing gatherings here at the park and she's introduced a lot peace and security for us here at the park on first! It usually takes a lot for me to leave these type of reviews but i strictly believe that Kimberley is the captain of this boat and im glad to be aboard! It sure takes alot and i admire her hard work everyday! Day in ands day out i see this woman absolutely nail it with getting everybody here at the park right and again making sure we are just happy and enjoying our new home !! Thank you again everybody! And bravo to you Kimberly!!! We appreciate you so much!! Flowers to you ! ~Jaxon Hoffman read more

Place was nice but had terrible parking situation. At one point they even towed my friends cars and it cost us over $500 pet vehicle to get back. Absolutely no parking and guest parking even denied our guest pass requests. read more

I lived there for a year. Upon moving in everything felt ok. However, the building is infested with ANTS! I don't know how the ants got in when I live on PH. They dealt with it twice finally worked. My roommates room also got infested by the end of the lease. Another thing is that this community SMELLS! If you are a dog lover sure, but I'm sure you don't want to smell dog piss everyday in the hallway/elevator/garden. They have a small dog park that is even worse during summer time. The parking is nightmare. Lots of people wait in front of garage door blocking traffic. Nobody seems to care to get a better environment. I got into accidents in front of garage door because somebody parked there blocking the entrance. Also don't expect your package can be delivered everything because package got stolen easily. So far I never receive 3 of my packages. When I consult with leasing they said it was not their responsibility. If you got charged 3500 per month, for sure you expect better security. After moving out, they only gave back 18dollar deposit and did not return the key deposit. On the lease, the key deposit is clearly different from the apartment deposit. I don't know how they counted them differently. Also, you have to call NUMEROUS times for someone to pick up the phone. MANAGER: Please return my calls. Thank you! Be aware of this shit hole read more

Unsure why my review got listed under not recommended. Official review now being a resident for almost a month! There are a lot of pros but a few cons which is why I didn't rate it 5 stars. Pros: 1) Maintenance and Security - Pretty much anyone managed under Carlos' team. They are absolutely fantastic. I wish I knew how to spell his name, but Valo (?) has tended to every single one of our maintenance tickets and is extremely pleasant everytime he helps us. Tank (the security guard) actually does his job and cares about the safety of Park on First. We have come home late sometimes between 11 pm - 1 am and we see Tank constantly walking around the facility and actually keeping an eye on things. There are more guys that we have worked with but can't recall the names. Kudos to Carlos himself for knowing how to pick and manage amazing people. 2) Amenities - I love the beautiful amenities here. We utilize the gyms often and they are kept very clean and POF did a great job picking out equipment. All the common rooms/music lounges etc. are just beautiful. 3) Events - In the one month we have been here, they have had vendors come out to provide us sweet treats and hosted a cinco de mayo party as well! They seem to care to bring the community together. Cons: 1) Dog Park - Though having a dog park/relief area is great, it absolutely smells. The urine smell is so strong you can smell it from across the street. I think it would be great if they found some way to clean the turf every week with some kind of deodorizer. Even though the park has two trash bins and bags provided, we constantly see so many poop piles because some of the residents are so lazy to pick up after their dogs. 2) Residents disrespecting the rules - The grass area between the two buildings by the dog park has clear signs that say no dogs on grass. People are constantly letting their dogs on it. Often times they are off leash, pooping and peeing in the grass, or digging up the plants that POF has worked hard to make look nice. 3) Delivery - It definitely has been an adjustment to the mailing system here. Our packages are left all over the place. Because you need a key fob to enter through everything, often times delivery drivers will throw your stuff wherever it's convenient for them. Sometimes our packages makes it to our door, sometimes to the mail box, sometimes OUTSIDE the leasing office, just everywhere. DoorDash/Instacart never can get to your door so you have to go meet them. Especially if it's outside of 9 am -6 pm. 4) Sound - We live in a unit facing Lyon St and it is noisy 24/7. Police and ambulance sirens, neighbors blasting music from their cars, and the floor and ceiling are not soundproof whatsoever. We hear our upstairs neighbors stomping all day. And whenever the downstairs neighbor plays music or TV loud - it vibrates from underneath. All in all, most of the cons are not because of POF directly, but POF is not a cheap place to live and it would be great if residents could be held accountable to making this a nice community, respecting it and keeping it clean. read more

I have been waiting for a return on my deposit since December 6th, 2023. It's the middle of March now, and management STILL hasn't returned my money back yet. Mayra, the operational manager, lied to me. She said a check was mailed out, but they mailed it to the wrong address. I asked her why they would mail out a check to an address that I never gave them. So she said she would send out another check and said it was confirmed to be sent out on February 6, 2024. That must've been another lie, because there's nothing still -no updates, no check. They are now ignoring my emails and dismissing my calls. I will be filing a small claims case now against them because they haven't paid me back my money, and I've tried to get it back for the last 3 months. Management ignores you if you're contacting them about something other than leasing a new apartment, so if you need help getting your deposit back, you'll be out of luck. I would avoid this place because the management is HORRIBLE. Edit: 3/19/24 In response to Management's response to my review: I HAVE been emailing the email address you wrote, and calling the number you listed! That's the problem! Despite doing those things, I still am waiting for responses back regarding my check! WHY DO YOU THINK I WROTE THIS REVIEW?! Management's response to my review is all an act that they're trying to rectify the situation. My review AND their response are public, so they don't want to look bad to future tenants who are reading these reviews. Don't be fooled because they aren't reaching back out to me when I ask for updates about my check. AVOID THIS PLACE. They will not care about you if you end up in a similar situation, since they want to keep your money. read more