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    Park Place Acura

    2.3 (19 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Park Place Acura

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Brett B.

    I got my RDX serviced at Park Place. I was able to book the reservation online very easily. Since I was having warranty work performed, I called a week in advance to request a complimentary loaner car. My appointment was at 8AM, and they had 2 other vehicles in the service lane. Tanvir was my service advisor. He was very knowledgeable and easy to work with. Somehow their reservations system didn't pull any of the information from the reservation, but they got it all taken care of. They gave me a 2023 MDX as a loaner for the day. My car was ready for pickup after work. I thought the pricing was fair, and the facility was very clean. I would absolutely come back based on this experience.

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    Big thanks to the Service Director Jon Bellamy for taking time out of his day to go the extra mile.

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    3 years ago

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    Park Place Lexus

    Park Place Lexus

    3.0
    (137 reviews)

    I have never had a worse experience with a dealership than here…read more When I serviced my vehicle the loaner I got had less than a quarter of a tank and I was told to return it with the same amount of gas and to not drive that many miles on it. I serviced my other car at the BMW across the street and they gave me a car with a full tank and had no worries of what it was returned with or how much I drove. Terrible customer service and dealer experience. I enjoy my Lexus and will continue to use other Lexus dealers for my purchases and servicing . I also tried to get the Lexus parking pass where they would not give me the sticker unless I bought my car with them. They then said we will give you it only if you service your car with us. They then made me book my service which is when I had the experience above. This dealer does not care about their customers nor do they value a relationship. Will never recommend people to shop/service here.

    So my review is for the service department for Lexus. I just want to start out with explaining my…read morestars. Honestly I'd give 3/5 stars, but I chose to be kind and give them 4 because I know how ratings can affect them and they did try to make things right. I purchased my GX550 at another dealership, however this is the closest Lexus service department to my home. Pulling up, this is one of the larger service departments I've been too. Beautiful dealership in all. They have three very spacious pull up lines in the service drive, lots of guys on drive going to each vehicle and assigning them to Service Advisors. I had a young man named Sal, he was very polite. I had made an appointment for an oil change and tire rotation for 7:45 AM. I'm only at 5k miles and I'm aware they recommend 10k; but it's hot in Texas, it was the first oil change and I wanted it done. Wasn't worried about paying for it. When Sal asked what I was there for; I told him I needed the oil changed and the tire rotation. He said Lexus does the complimentary 10k oil change; I replied back with I know I don't mind paying for the oil change. Also told them not to run it through the wash since my car is ceramic coated. That's where I believe there was a miscommunication. He must've taken my response and just going with what he was telling me and I unfortunately thought he understood what I was telling him in wanting it changed at 5k. Now walking me towards the door to go inside (I've never been here before) I just turned back a little lost, then he asked is this your first time here; and I said yes. He did give a quick tour of the waiting area, restrooms and beverage area. He told me it shouldn't be more than an hour and a half and because they didn't have to run it through the car wash it might even be quicker. About an hour and 40 minutes pass and Sal comes to tell me my car is ready and to follow him to get checked out. Hands me my paperwork and goes over everything they did and said the tire rotation was done complimentary and when I come back at 10k they'll take care of my oil change. I was puzzled and said wait you didn't do the oil change. He goes back the Lexus verbiage of well Lexus recommends it done at 10k. I replied back with I realize that but I wanted it done at 5k regardless. I could tell he realized he messed up, he swiftly apologized and said he could get it done in 30 minutes to an hour. I had a planned out day preparing for my husband's birthday. So the wait was really inconvenient. I apologized too saying I'm sorry about the misunderstanding because I thought you knew I wanted the oil change. Inside I'm definitely annoyed but I go back and sit in the waiting area. Ten minutes maybe go by and he comes to me with a rental. He apologized and said I remembered you saying you had a busy day ahead and I just wanted to offer the rental so that you can still get the things you need done. I really appreciated the gesture; of course I was happy with that outcome. I asked how long it would be he said an hour tops; but I could come back anytime before 6. I only had a few errands in Plano so I wasn't going to be that long. He walked me out to the drive and to the car. Here's where I feel he should've asked if I was familiar with this model. Because I was not, the opening of the doors the shifter; was totally different from mine and honestly I did have issues with the shifter. I did figure it out, but I feel those are questions you should ask. I return about 2 hours later and find Sal. He gets me checked out and again apologizes. I told him it was fine, and then tells me to bring my paper to a desk outside by the drive. The young man there gets a porter to get my car, they pull it up. I ask where I can pull up to transfer all the things from my errands from the rental to my car. He just says in front of it is fine. I do it, bring back the keys and I leave. I didn't have a horrible experience, yes it wasn't a perfect one either. I understand mistakes happen and I wasn't even hung up on the fact that the oil change didn't get done; Sal I feel did a great job in making that right with the rental car. My issue is that the tire rotation almost took 2 hours without the oil change.... That's a long time. Plus being my first time there I just expected a different experience at Lexus vs all the other service departments I've been to. This will be my home service department for a while so I hope my next experience is better.

    Xpress Automotive

    Xpress Automotive

    4.6
    (166 reviews)

    I don't know how I've not previously written a review for Carmon as I have been a thankful…read morerecipient of expertise for probably 10 years when he had his shop at the 75 and royal area.  He is beyond budget considerate with his pricing and just overall extremely honest and fair. He continuously goes above and beyond to help. I was recently on a road trip with my not yet 2 year old daughter and husband when we experienced some mechanical issues. I reached out to Carmon and he explained what was happening and helped my family get home safely. Furthermore, he then educated us on how to prevent it in the future. His knowledge is wide-ranging but more than that he is happy to educate his clients which is invaluable. Lastly, he is so kind he always puts us at ease (my husband and I have talked about we want to have dinner with him and his wife - we like him so much!) which is such a blessing if you're stressed about a car issue or budget.  Thank you Carmon!!!!

    I had someone changed my brakes and rotor, in the process stripped a lug. This someone told me I…read moreneed to get it taken off ASAP. A friend recommended me to take it to Xpress Automotive. When I came by Xpress Automotive, Carmon is very considerate and professional. Also, my friend brought his own parts and Carmon, put it on at a reasonable price....he also was kind enough to replace a hose at no charge. I have saved his information in my phone for any vehicle repairs in the future. As a woman, it is hard to find someone that is honest. Carmon you are much appreciated.

    Park Place Acura - autopartssupplies - Updated July 2026

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