Raj was our advisor and directed all repairs. He went to extraordinary effort to get us ORIGINAL…read moreEQUIPMENT PARTS of which one was very hard to obtain. He has a positive "Can Do" attitude. He always had time to keep us informed. We highly recommend him and Ewing!

Been waiting 2 weeks for someone to call me about my vehicle. Still waiting on someone to call…read more Absolute worst experience I've had with a business.

Chase Verner…read more educated in BMW vehicles and lore; efficient, and accommodating. seemless transaction you expect Sewell to deiver a high quality experience and that is what you receive

Review posted by Jeff on Melissa's account:…read more On Friday February 13th, my wife and I visited Sewell BWM of Plano to test drive a BWM X3 and X5 to see which would fit us better. She is recovering from stage 3 breast cancer and we wanted to get her a vehicle she's been dreaming of as a gift for going through chemo and radiation over the past year. It was around 1830 so it was starting to get dusky out, but still had about 1.5 hours until closing. Several cars outside were unlocked but inside the showroom all the SUV's were locked, Go figure! On top of that, we completely walked around inside for 45 minutes (whilst stopping to look at the interior wood trim/carpet/leather samples) and outside but couldn't get anyone to acknowledge our existence. My wife was wearing a slouchy beanie cancer cap since her hair was recovering from being bald....so I don't know if no one thought a sick person should be buying or leasing a BMW. Not a Manager, not a salesperson, not even the lady at the courtesy desk. But yet we saw 4 salespeople talking to a customer & helping transfer items from a trade to new BMW. FOUR! She was hoping to get a female salesperson but not even the two ladies we saw greeted or acknowledged her. It gives me pause to think no one wanted to acknowledge my lady who's gone through Hades the past year who is treating herself for beating and surviving stage 3 cancer. Sickening and appalling, actually! We haven't bought or leased another vehicle yet since she's deciding whether to lease or buy, but it completely turned her off of BWM and all Sewell dealerships period. Which means no Lexus, no Cadillac, no Audi, and no BWM. Thankfully, the Park Place and Crest and other dealerships exist; even if I have to drive to Dallas or Fort Worth or Grapevine. Their slogan should be "I Drive a Stool" because that's the service you'll get if the Ladies look less than healthy and wealthy. I see why a recent review calls the dealership personnel "cocky and arrogant" after a muti-million dollar expansion....because I can imagine how follow-ups and maintenance would be, even on a lease. Jeff

So my review is for the service department for Lexus. I just want to start out with explaining my…read morestars. Honestly I'd give 3/5 stars, but I chose to be kind and give them 4 because I know how ratings can affect them and they did try to make things right. I purchased my GX550 at another dealership, however this is the closest Lexus service department to my home. Pulling up, this is one of the larger service departments I've been too. Beautiful dealership in all. They have three very spacious pull up lines in the service drive, lots of guys on drive going to each vehicle and assigning them to Service Advisors. I had a young man named Sal, he was very polite. I had made an appointment for an oil change and tire rotation for 7:45 AM. I'm only at 5k miles and I'm aware they recommend 10k; but it's hot in Texas, it was the first oil change and I wanted it done. Wasn't worried about paying for it. When Sal asked what I was there for; I told him I needed the oil changed and the tire rotation. He said Lexus does the complimentary 10k oil change; I replied back with I know I don't mind paying for the oil change. Also told them not to run it through the wash since my car is ceramic coated. That's where I believe there was a miscommunication. He must've taken my response and just going with what he was telling me and I unfortunately thought he understood what I was telling him in wanting it changed at 5k. Now walking me towards the door to go inside (I've never been here before) I just turned back a little lost, then he asked is this your first time here; and I said yes. He did give a quick tour of the waiting area, restrooms and beverage area. He told me it shouldn't be more than an hour and a half and because they didn't have to run it through the car wash it might even be quicker. About an hour and 40 minutes pass and Sal comes to tell me my car is ready and to follow him to get checked out. Hands me my paperwork and goes over everything they did and said the tire rotation was done complimentary and when I come back at 10k they'll take care of my oil change. I was puzzled and said wait you didn't do the oil change. He goes back the Lexus verbiage of well Lexus recommends it done at 10k. I replied back with I realize that but I wanted it done at 5k regardless. I could tell he realized he messed up, he swiftly apologized and said he could get it done in 30 minutes to an hour. I had a planned out day preparing for my husband's birthday. So the wait was really inconvenient. I apologized too saying I'm sorry about the misunderstanding because I thought you knew I wanted the oil change. Inside I'm definitely annoyed but I go back and sit in the waiting area. Ten minutes maybe go by and he comes to me with a rental. He apologized and said I remembered you saying you had a busy day ahead and I just wanted to offer the rental so that you can still get the things you need done. I really appreciated the gesture; of course I was happy with that outcome. I asked how long it would be he said an hour tops; but I could come back anytime before 6. I only had a few errands in Plano so I wasn't going to be that long. He walked me out to the drive and to the car. Here's where I feel he should've asked if I was familiar with this model. Because I was not, the opening of the doors the shifter; was totally different from mine and honestly I did have issues with the shifter. I did figure it out, but I feel those are questions you should ask. I return about 2 hours later and find Sal. He gets me checked out and again apologizes. I told him it was fine, and then tells me to bring my paper to a desk outside by the drive. The young man there gets a porter to get my car, they pull it up. I ask where I can pull up to transfer all the things from my errands from the rental to my car. He just says in front of it is fine. I do it, bring back the keys and I leave. I didn't have a horrible experience, yes it wasn't a perfect one either. I understand mistakes happen and I wasn't even hung up on the fact that the oil change didn't get done; Sal I feel did a great job in making that right with the rental car. My issue is that the tire rotation almost took 2 hours without the oil change.... That's a long time. Plus being my first time there I just expected a different experience at Lexus vs all the other service departments I've been to. This will be my home service department for a while so I hope my next experience is better.

I have never had a worse experience with a dealership than here…read more When I serviced my vehicle the loaner I got had less than a quarter of a tank and I was told to return it with the same amount of gas and to not drive that many miles on it. I serviced my other car at the BMW across the street and they gave me a car with a full tank and had no worries of what it was returned with or how much I drove. Terrible customer service and dealer experience. I enjoy my Lexus and will continue to use other Lexus dealers for my purchases and servicing . I also tried to get the Lexus parking pass where they would not give me the sticker unless I bought my car with them. They then said we will give you it only if you service your car with us. They then made me book my service which is when I had the experience above. This dealer does not care about their customers nor do they value a relationship. Will never recommend people to shop/service here.

I phoned Park Place on Wednesday Afternoon in an absolute panic regarding service to replace our…read morebattery for our Acura MDX and spoke with Susan in the Service Department. She immediately honed in on my sense of urgency and worked us into their already fully booked schedule. She informed us upfront that we would be waiting a while, which we were completely fine with. We were fortunate that my Mom and I just had lunch and the restaurant owners were so kind as to give us a boost out of the parking lot so we could actually get to the dealership. Grateful to them for getting us going and to everyone here in the Service Department that we were able to be accommodated. Our usual service tech (John Thomas) is currently on vacation so our ticket was initiated with James Key. We have met before so he recognized us upon our arrival. He was very clear and thorough, kept us informed throughout our visit, and identified three items that needed immediate attention - the timing belt, the dead battery, and brake fluid flush. They were able to complete two of the three items (due to a parts order for the timing belt) and returned for the installation this morning. I am glad the battery died on Wednesday since we are going out of the country for two weeks starting tomorrow. Every service technician that we have encountered over the years (been customers at the original David McDavid since 2001 and have an Acura MDX of the same year) has been professional and knowledgeable. James had the shuttle driver give us a ride home, called me when the vehicle was ready, and sent a text for a Lyft ride to our house to pick us up. Door-to-door service is convenient and worry-free. I forgot to get his name, but one of the gentleman there (who recommended a portable jumpstarter which we purchased online) showed us how exactly to use it by opening the hood and demonstrating it. I appreciated that, because I know there is a potential to seriously injure yourself if not done correctly. It is my sincere hope that John, James, and the gentleman whose name I cannot recall stick around because they greet you with a smile, keep you updated on the progress of the service of your vehicle, and make you feel like Family. We will continue to bring our vehicle to Park Place Acura for our future servicing needs.

Lied to literally . I'm still in shock . They lied to us about packages being taken off that we…read moresaid no to . On two cars . New cars . It's so horrific the lies I can't even get into it . It's mind blowing .

They refused service for my Mini, because it is over 10 years old. Unacceptable…read more It is also It is completely unacceptable that MINI USA allows its dealerships to refuse service for vehicles over 10 years old. MINIs are built to last, and many owners take pride in maintaining their cars well beyond that mark. To be turned away simply because of the age of the car -- at an authorized dealership -- shows a lack of commitment to loyal customers and the brand's community. A car's age should not disqualify it from proper service, especially when MINI promotes durability and long-term ownership. MINI USA needs to take responsibility for this policy and ensure that all MINI owners -- regardless of model year -- can count on the dealership network for support.

I've just purchased my 2nd Mini from Sewell and Jeff Stanton handled both. He does an amazing job…read morein both sales and the customer experience afterwards. Above and beyond!! Highly recommend!!!

Very Friendly informative, worked to help me into a new car without a lot of hassle…read more Thank You

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

Cameron is the best. Truly knows his craft and loves what he does…read more Detailing is a labor of love and he's truly a kind hearted well versed guy.

Cam is the BEST! I am extremely picky when it comes to keeping my black Jaguar shiny and protected…read moreand this is the only place around that I have found that can do it right! It's been about a year since I have been there so I will be going in soon for a touch up!

Bought car in good faith with understanding loaner cars were available when getting car serviced…read more Tried to make appointment for regular maintenance and a recall and told it would be almost 2 months to get the service done, this is not the first time either.

Brought my Navigator here for a few repairs and was assigned a new service person, his name is…read moreSteve Kulas. Steve saw me 4 time in one week since my wife drives a Lincoln and I had to have her car serviced for a recall in addition to the service I had done on my car. Upon driving in, you are greeted with a great attitude and as soon as you pull up, a service person will come to you to speak to your car and current situation. From that point, you either wait or opt to take a rental car while your repair is done (pending your repair and choice). I dropped off my Navigator and took a rental car, Steve Kulas kept me informed on what was happening and called as soon as my car was done. I received a text message shortly after saying I can ask questions or check for updates when I felt the need. Steve even called the next day to check on me and see how my car was doing. Steve is a great guy, I had a chance to chat with him for a bit. They are working the front lines dealing with customers every day and wearing a mask the entire time, I don't know how he manages to keep a great attitude, but he's a great guy to work with and gets the job done. I also love the fact that these guys know the car like the back of thier hand, I had a couple questions for Steve on how to disable/enable running boards and he walked through the process so easily you'd think he was part of the Navigator engineering team. The Lincoln waiting room is pretty incredible. When I had my wife's MKX repaired, I waited in one of the business room. I was able to use my laptop with their wireless and have meetings for work with no incident. The place is clean and they take care to make you feel comfortable, even during times of this horrible pandemic. I can't speak for other Lincoln dealerships, but I can honestly say the service I receive from David McDavid Lincoln in one of the main reasons my wife and both drive Lincolns.