I came in with an odd watch that was in extremely bad condition and completely broken. They were…read moreable to not only fix it, but polished it and made it look brand new. 10/10 service. I have also taken multiple watches to them for battery replacements which have been done within a day. Would definitely recommend.

Excellent work! The service was outstanding! This is going to be My go to store for anything. I…read morerecommend them . The people that work there are excep

Timepiece Clock Repair did a great job repairing my 37 year old Howard Miller grandfather clock. It…read morenow runs and plays chimes like brand new. I look forward to another 37 years. I would highly recommend them.

Very knowledgeable and talented professional. Very nice couple and besides hiring them for all my…read moreantique clock repair I truly enjoy just sitting and talking with them.

Few days ago upfront of our 110+ YO CUCKOO CLOCK (family erloom) I find on a floor strange debris,…read morewhat later was discovered as the wooden parts of our hour hand broken in 3 pieces (obviously from old age, very fragile)! I contacted our old German clock repair shop (whom we trusted before) and they were able to fix it in just few days! Thank you for a great job!

Brought our clock to their shop, it stopped working Took it apart and showed hubby and I where…read moreparts are just worn out... it's a 50 year old clock!!! Very nice people, were very friendly and kind. Our beloved clock is done.

The best place for jewelry! Customer service is 1000% The employees go over and above for their…read morecustomers who feel like friends by the time you leave. Trustworthy and all around great people!

Issac was super helpful! I got my boyfriend an anniversary gift and it was great! Their watch…read moreselection was the best by far. The citizen's we ended up finding were great! Their Alexandrite selection was beautiful too! And all repairs are in house. We'll for sure be back.

Jennifer was such a great help today when we visited her shop in search of repair services on a…read moreBulova Anniversary clock. Alas, the parts for this 20th century timepiece are not available on the current market. But Jennifer took the time to check several options for us. We will certainly recommend the Waynesville Clock Shop to anyone in need of clock repair. Customer service is superior.

From the owner: We are the third owners of the historic Clock Shop in Waynesville! We are keeping the tradition of…read moreclocks and clock repair alive.

I received an antique clock from a friend a few months ago. While transporting it home, apparently…read morethe thin wire that holds the pendulum got bent. As a result, the clock stopped working correctly (it had worked fine for many years before that). The clock repair shop I previously used has since gone out of business, so I contacted this company. I took the clock in and explained the problem. I also asked them to re-solder the glass bezel over the clock face. Long story short, after several weeks, they notified me that the repairs were completed. I made an appointment to pick up the clock. They replaced the pendulum with a larger one and reattached the bezel (poorly and ill-fitting). I was given a lengthy lecture on how and when to wind the clock. I was also told that, since I had not elected to have them perform a complete reworking of the clock (which would have cost more than the clock was worth), they would not guarantee that it would work. Remember I said it had worked for many years and kept good time for my friend. 3 days later, I attempted to wind the clock for the first time and something broke inside. I called them and described the problem. I was informed that the sprocket seems to have failed and was then quoted a price of over $300 to repair it. I explained that I had already paid nearly $200 for the thin wire repair, an amateurish soldering job, and a used pendulum. I could not see spending another $300 on the off-chance that the clock would operate afterward. Later, the owner left me a voicemail message stating that, since they had not done any repair work on the clock the first time (and yet they charged me just under $190 for that!), they were not obligated to warranty the clock. I understand their reasoning, but it seems awfully coincidental that a previously-reliable sprocket/rachet would suddenly fail the very first time I tried to wind it (by following their instructions to the letter). Sadly, they have little or no competition in central Ohio, so I will have to look farther away to locate a more trustworthy and skilled clock repairman.

About seven years ago, my father commissioned for me an Amish-made grandfather clock, which I LOVE…read more I had had it serviced by a company with "Grandfather" in their name only to have the clock stop shortly thereafter. So, for nearly a year, my clock has not been running. When my father passed away in May, I felt even more compelled to get my clock running again, so I looked for a new option--someone who would understand how much I treasured this piece. I called Master Clock Repair and spoke with Christian. He was WONDERFUL in helping me understand how their company works and, moreover, in generating confidence in the consistently good work his father does. [His father's pedigree in the industry is strong; I was a little surprised to encounter such a humble and friendly guy--definitely not my experience with his competitor.] He worked with me to find a good appointment time and was very clear about the fees (which were VERY reasonable.) Christian's Dad, Mike, came to my house, listened to my story, and began to work on my clock. He helped me understand the workings of my clock, confirming that what the Amish builder had used should last over 20 years. He pulled the works, oiled and cleaned them, and put them back in. He tested the chimes, worked to ensure that all systems were functioning in a healthy way and, when he realized that the trigger for the chimes wasn't working as perfectly as it SHOULD have, he pulled the works again and continued well past the anticipated end time to get it exactly right. As soon as the chimes started I felt emotional--partly because this heirloom is such a reminder of my Dad's investment in my life--but also because in a world of compromise, having Mike steward my concern with such focus, professionalism, and empathy was, as they say, medicine for the soul. The title "Master" in the business name is well-earned and defended by the way that Mike works. I noted with Mike that most people who have a grandfather clock also have a story. Our clocks carry sentimental value. Today I learned that Mike--and Master Clock Repair--genuinely care about their customers' stories. The integrity and respect Mike showed are the antithesis of my experience with my previous company. I will, without hesitation, always call Master Clock Repair moving forward. HIGHLY recommend. Nothing but respect!

Great in home service at a reasonable cost. Would recommend to all. Very professional and very…read moretimely

It's very possible this clock repair service is good, unfortunately I was not able to find out. I…read morehad an appointment, but nobody came. I called their office for an explanation but nobody answered or called back after waiting for over two days. When you move your schedule to accommodate scheduled time, and no one shows or calls, this bodes negatively to customer service.

Perfect service and responsiveness. Jason was awesome! Quiet, conscientious, and…read moreMeticulous. Highly recommend this business

Jason came to my house and I paid him $400 cash to oil and adjust my 2 clocks…read more They ran fine for a month then the right and left pendulums would not lower . I have called and texted for 3 months with no response. Don't waste your time and money. Very disappointed.