Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Deborah Wayne is an amazing person and eye doctor. I have been going to her for years. Highly…read morerecommend her !!

Deb's the best PERIOD! I went to her bout 4 yrs ago got 3…read morepairs of glasses For FREE ! My Insurance was phenomenal! Get 3 pairs at once ( Reading, Work, Distance/Turned Sun glasses) Anyways recently I had something in my eye she took me Right in NO hesitation! I Seen her 2 days straight! To end this I lost my distance glasses she switch out my reading glasses I pick them up today! They're were READY DAYS AGO TOO WHICH Is the date I was given by the receptionist! DR Deb Wayne is a Gem ! Clearly successful with 2 offices ! One in maplewood MA. ( Malden) & other in Chelsea With gorgeous receptionists... Truth! All of it.. C-Cal

O atendimento é muito bom, o exame de vista é bem tecnológico e com muito profissionalismo…read more Super recomendo

Had an eye exam a couple months ago in which I called to see if my insurance covered it. I was told…read morethat it did therefore I decided to go forward with my exam. I pay my balance after the exam. Today I get a call from them saying that I had a remaining balance on my account even though I was told my insurance covered my exam. They also offered me to buy contact lenses for them for a much higher price than you can find on a website such as 1800contacts.com. Never going back there again as they were dishonest about my insurance coverage and didn't admit their mistake over the phone.

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

Pearl Vision and Dr. Paul V. Hamel are working the system and I will never go back to either one…read moreagain, just on principle! I went to Peal Vision/Dr. Hamel in February 2016 as I usually did in the beginning of the year for my glasses/contacts/exam. In years past I never had vision insurance, so I just paid out of pocket, but as of 1/1/16 I had vision insurance, wohoo! My first issue is when I went to use my vision insurance the sales associates were telling me that I didn't have those benefits available, that EyeMed didn't cover that etc. Since I am in charge of the employee benefits at my work and I was the one who researched and spoke with the new vision carrier, I knew otherwise. So I left there with only my exam and ordered my contacts. I went somewhere else to use my frame allowance, which went through the insurance no problem, btw. So a few weeks later I received my explanation of benefits from my vision insurance, no issues there. Then a few weeks after that I received an explanation of benefits from my health insurance carrier. It was for an eye exam that I supposedly had in March with Dr. Hamel, NEVER HAPPENED! Pearl Vision/Dr. Hamel submitted a claim to my health insurance (because they pay for an eye exam once every two years) after my vision insurance had already paid them for the exam in late February. Timing is not just coincidence, my vision insurance cut them a check on 2/26/16 and a claim was submitted for a fictitious exam the first week in March!?!?! I reached out to Dr. Hamel's office and they referred me to the Pearl Vision billing office. I spoke with someone in their billing office in April, who told me that the double billing of the exam was an error and would be reversed. I gave them some time to process the reversal at the end of June checked my claims with both carriers, NO REVERSAL. So I called and left a message at the billing office @ Pearl Vision on 6/21/16, they never called me back. Funny though...I called my insurance carrier and filled them in on the issue and surprise Pearl Vision/Dr. Hamel is going to actually process the reversal of the claim, shocking since the carriers can dump providers for things like this. I will never go back to Dr. Hamel or Pearl Vision ever again. Just another example of how the health industry in America is screwed up! I bet Dr.'s get away with this crap everyday and we pay the price in increased insurance premiums!

I highly recommend Dr. Paul Hamel he has given me great eye care and eye glass prescriptions over…read morethe years, he truly is the best! He is a super nice guy who cares very much about his patients. Thank you Dr. Hamel for everything. Denise B.

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

Dr. Shomali is the best eye doctor ever (and I don't usually write reviews)! I highly recommend him…read moreto anyone looking for a super smart, friendly, and patient eye doctor. You will not go wrong. He has a convenient office downtown Boston and great equipment. He is super accommodating whenever I need an early morning appointment to change a prescription or check on an eye issue. I feel so fortunate to have Dr. Shomali as my eye doctor. He's amazing!

It has been a few years since I had my eyes checked, I went in and as usual the staff is amazing…read moreand Dr. Shomali is always coming with the jokes. It's clean, the machines are updated and the Dr. knows what he is doing/talking about.

buyer beware they did an eye exam that lasted less than 10 minutes. Obviously it was the wrong…read moreprescription. They sold me two pairs of glasses with the wrong prescription when I tried them on in the store. It was worse than the ones I previously own, they said you'll get used to them and basically push me out. The door went to a different eye doctor the same day and verified. Yes they did give me the wrong prescription. they refused to give me my money back, saying it was their policy and said that give you another eye exam which who would have any trust in this establishment after they messed up. This place is more negligence than I haven't seen in my life. They don't care about their clients I should've known something was up the day. I got my eye exam. They literally didn't give me my eye prescription. I had to go back the and ask for it They just care about the money

I am learning how to admire the service from Pearle Vision. Every time I go there for help with my…read moreglasses, I am helped and cared for. I appreciate all the help that they have given me. Thanks guys...

Just finished and appointment with Dr. Shwom. Excellent appointment. I had some health issues…read morewhich he took seriously and performed extra procedures during the eye exam to help me understand what is going on with my health. As always he was very thorough and made me feel very comfortable. I have been going to Dr. Shwom for over 20 years and I trust him completely.

I wear contact lenses and I went here for the first time in March to get my prescription checked…read more Dr. Shwom was very thorough and very nice. They offered me a great deal on eye glasses. I found their prices very reasonable and they had a wide selection of frames to choose from. They let me try out a couple of sample contact lenses (I ultimately stuck with the same brand/type/pair). This is a family practice and the entire office puts a lot of care and effort into their customers.

politics play a huge role in the timely manner in which you are seen. I wore a Trump shirt…read moreunwittingly one morning and was told because I was 5 mins late I would be pushed back all the way to the last appointment, ever since then this pcp dr Kim has been dicking me around making me wait hours even though I showed up earlier than the requested arrival time.. I have been looking for a better office because of how terrible these people have been toward me but j also gonto there substance abuse program which is amazing. no complaints about the staff there's. but I just find it odd that after years of me going there they see a Trump shirt and now all of a sudden I am dicked around EVERY TIME I have a medical issue. it's terrible

Everything if you want to get false diagnosis, lose your baby or get trash care come here. If you…read moredon't then seek your care and primary care doctors elsewhere. If I could put ZERO stars I would